I have been seeing Holly for my nails over 15 years now. She really is the best around!! Always accomodating with appointments and her acrylics are second to none! She also donates so much of her time and own money to help the community! Call and request an apt with Holly, you will not be disappointed! Read Less

I love this place! Holly is amazing. I request her every time and my nails are always stunning and last me a very long time. I am a waitress and They last a month, no chips or anything! They do walk-ins or appointments and always make you feel welcome. Everyone is friendly. I am never disappointed! Read Less

Pro Nails in Webster is the salon I recommend to all of my friends! My husband and my pre-teen daughters also love it as much as I do (yes,, husband loves pedis!). Owner Holly and her staff are top-notch and bend over backwards to accommodate client schedules and needs. I highly recommend Pro Nails. Read Less

The staff is very friendly and hard working. The owner makes sure that every nail looks perfect before letting you leave. My sister and I have been very pleased with the detailed work and respectful workers. Great prices and you really get what you pay for... would highly recommend. Read Less

I am the owner of Pro Nails. I have served this business over 20 years at this location. I love all my clients and they actually become friends and family. There was an incident over past Xmas where one girl was not possible to satisfy, in the end I gave her a full refund. She has a right to her opinion, and to post it. But she used multiple accounts to submit 8 low reviews all the same day until our rating dropped. This is clearly unfair and shows how unreasonable she was. Please all of our local and wonderful customers please post your true rating so we can properly balance out this rating bomb. Thank you all for your support. Read Less

Went too get my nails done with my sister for a Xmas party completely disappointed. Polish wipes right off after it was dried on the nail, the lady left the polish she got on my hand didn't even try too wipe it off. When I called too ask if they could take them off because I'm genuinely embarrassed too walk around with them on my hands I got a whole bunch of attitude and told I couldn't have my money back. If you're looking too treat yourself too some pretty nails ladies, DO NOT go here. Worst nail place I have ever been too! Read Less

Where do I even begin... first off, my girlfriend and I went in Friday as walk-ins. We only waited 20 mins which was great. We both wanted a full set, 2 gel colors. I had been talking to the nail tech holly about doing an ombre gel. She said nothing after I showed her the picture of what I wanted. So I picked out my colors and so did my girlfriend. I wanted super sharp stiletto acrylics and my girlfriend wanted almond. So we sit down and everything goes fine until the nail tech Tim cut my cuticle. Not only that but he kept telling me that he could not do the Ombre Nails because it was mood changing nail polish in the picture. He changed it from mood changing to actual ombre nail polish. Now I've taken cosmetology and I know for a fact that there is no such thing as ombre nail polish. There is mood changing nail polish but nothing of the sort of ombre. So at this point I am on a time crunch we had been there from 10:30 to 1:15 and I needed to pick up my son from school. So I wasn't about to nitpick every little detail at the shop when I had no time to have them fix my nails. But not only did they cut my cuticle but they painted my fingers the wrong color. I had wanted purple on my thumb and my ring finger but he had put the purple on my pinky and my thumb. Not only that but the gel nail polish is half ripped off of my nail and it's only been 5 days. So after all of this was said and done I handed the nail tech $5 as a tip he told me he would be able to check me out and that the total would be $42 even. I handed him 45 expecting to get my $3 back since I had already tipped, he looked at me and said okay thank you hope you have a great day and walked away. So my girlfriend and I are going to her car and I asked her to show me her nails. Her nails are completely messed up! It looks like somebody was on LSD trying to draw a circle. They were bumpy none of them are even whatsoever she only did one coat of gel when you're supposed to do three coats because gel is a lot thinner than regular polish. So the next day I called for me and my girlfriend and spoke to a very nice woman who told me that the nail tech Holly would be calling me back, and as she said Holly did call me back. I instantly told her about all of the problems that we had and told her i was lied to about the ombre nails. she told me that they dont do ombre and that Tim doesn't speak English that well. But his English seemed fine for me and she tried to tell me it's because he's Asian. Unbeknownst to them I am actually married to a man from South Korea as I told her that she instantly stopped talking and had no other excuses to give me other then come back we will give you your $3 and we will redo your friends Nails. Didn't even seem empathic about my cuticle being cut, which is a big No-No in the nail industry. So now I'm out $ 50 and was told that I needed to come back and so did my girlfriend. We will never be coming back to this establishment. I did not call to hear excuses there is no way that my friend should have left the nail salon with her nails looking as bad as they did mine aren't as horrible as hers but I definitely feel like I've been jipped. If I could I would give no stars. Read Less

I am giving this salon a 1 as a result of a number of visits. I am always happy with the painting of my fingernails and toenails. However, when I get gel manicures the techs never allow my hand to sit under the lamp for the full time - I don't know if it matters... but I just feel rushed when they reach for my hand before the lamp timer has finished! A more serious reason for my low rating is because I made an appointment 2 days in advance to come in for a manicure and pedicure. The owner told me to come back in 45 minutes.... I am not sure why I even made an appointment then? Needless to say, I didn't go back, and I never will. Read Less

Treat you like family. Hugs when you come in and hugs when you leave. You can actually carry on a conversation with these girls & one gentleman. I don't just sit there. I like that they talk to you asking what kind of food do you like just really nice general conversations. Makes for a nice relaxing time. Read Less

This was my first time there today and I'm always nervous of how my experience is going to be. I was very happy! The owner, Holly, did my nails and I absolutely love them. I will definitely be back and would highly recommend them. Read Less

Horrible mani...trimmed my cuticles rubbed a little lotion on my wrist...bad filling...gel nail polish looked bad...thick in the middle light on the sides and some on my cuticles...just half ass service!!! I will never come back and will tell everyone I know not to come here. Read Less

This place in not consistent with their work. At times, they do a beautiful job, other times, I want to go somewhere else and have them fix the screw ups. No more. I'm tired of paying for subpar work. They've had to many chances. Read Less

My nails and toes are horrible the lady doing my toes did not do anything but lotion and polish My nails are horrible thick polish all over my hands the guy said will clean the polish off my hands I do my hands and feet for relaxations and time for me this was not nice but was very upsetting Read Less

I was hesitant to visit after reading the reviews but decided to give it a shot and I am glad I did!! Holly was amazing! I explained to her that I have weak nails and gel usually peels off of them after a week.  Holly told me not to worry and hers would last at least 3 weeks and she was correct!  3 weeks later and my nails are still looking great, if they weren't grown out I could probably go another week. Pro Nails is also the cleanest nail salon have been in. while getting my manicure I observed the 2 staff members thoroughly cleaning the salon.  So glad I gave them a chance! Read Less

I have been a loyal customer of Pro Nails for over 15 years.  Holly, the owner is excellent.   I am unsure why there are ANY bad reviews of this salon.  All employees are friendly and their work is excellent.  I, along with everyone in my social circle goes to Pro Nails.  I would not even consider going elsewhere.  The staff goes out of their way to fit me in whenever I need my nails done.   Yes, sometimes there is a bit of a wait, but that would be the case with any type of walk-in salon.  Appointments are recommended and you can certainly only expect the best!  Excellent, Excellent, Excellent nails!  Fair prices too! Read Less

I called to make an appointment a half hour in advance for my grandmother and myself.  They told me over the phone they would have no trouble fitting us in for a pedicure. We got there early and were greeted by two barking dogs (the owner's pets) and were told to pick a color and that someone would be with us soon. There were only 3 people working and we ended up waiting a good hour to even be seated in the chair to soak! We were then done one at a time and were interrupted numerous times so the wonder could check her cell phone and take care of her dogs. What a joke of an experience there was absolutely no sense of urgency even though I warned them I had an appointment coming up.  Only positive is the price was decent and my nails came out okay. I won't return unless I'm desperate! Read Less

I could not figure out why the nail salon up the street was so packed and that this place was empty?  Now I know!  No music, no television and no atmosphere to start.   My nail tech came out of the back room and looked like she just lost her best friend.  Not one of my nails came out evenly done and it could be the worst nail salon experience I have ever had.  if someone's telephone rings then be assured that everything comes to a stand still until their phone business is taken care of.  It was like a very bad joke when the woman asked me for $15.00!    I would highly recommend that you stay as far away from this place as possible. Read Less

I took my daughter who is 9 in with me to get us both a pedicure. While our services were fine, a gentlemen that was there before us came back and started threatening the owner that he was going to have the DOS come in and inspect because there are so many violations he noticed like she used a razor device on his feet, did not disinfect tools properly and has a dog in the salon. Needless to say it was very awkward. Read Less

The lady who did my nail was rude and I've got my nail done so poorly. The ugliest nails I've ever got. I had to go back next day and took whole gel nails off because they are too ugly. The lady tried to charge me another $10 for it too. Never ever go back again and absolutely not recommend this place. Read Less

Mind you I only get pedicures but this place hands down(or feet) is the best place around. My daughter and I came in for a little pampering prior to a trip and were very satisfied with the results.  Not only were they fast they took the time to give one of my toes a little extra TLC as I had banged it and split the nail.  I only wish I had thought to get the names of the two nice young people who worked on us... a young man and woman...both had great customer friendly dispositions.  Even the owner who came in to help as it was getting busy took the time to wish us a good trip while we were leaving.We got there early so it was not to long of a wait but I hear evenings and weekends tend to be busier so if you need to get something done you might have to wait.  Price wise they are on par with other places but service wise they can't be beat.  I definitely plan on coming back here for my next pedicure...it's worth driving 6 more min IMO. Read Less

I have been going to Holly for 15 years; her staff are kind, friendly and very professional. I have received pedicures, manicures, gel nails, waxing and have been very satisfied with the service, staff and prices. Holly will work around your schedule and come in early or stay late to accommodate your busy work or family schedule. I don't know anyone else who would offer that service. Holly owns the business, work right along with her staff and even has time to work with many charities raising money and building homes for the less fortunate. I highly recommend Pro Nails and I know you won't be disappointed!!! Read Less

After reading the review on 9/27/11...I am wondering why this person would say such things!! I have been going to ProNails forever and my technician is Holly. She is invaluable!! The things this customer (if she really ever was a customer)says has got to be absolutely UNTRUE! All the ladies who work there are polite, courteous, warm and welcoming. They are very hard working, too. After having a pedicure one time, the tech wiped out my flip flops, so my clean, soft freshly painted toes and feet wouldn't get dirty. Another time, I was have a diabetic low sugar response because I had skipped a few meals. Holly realized I wasn't feeling well and she immediately sent out for lunch for me. She wouldn't accept any money for the lunch, either. These are just a few examples of the kind person that Holly is. She has been an organizer and collects funds for organizations for the poor for several years. I have a feeling this negative person, who wrote that review, is just that....negative! Don't take my word, go to ProNails and meet Holly and the staff. You'll be happy you did and you can witness first hand what a wonderful place it is. If you want to be pampered, relaxed and feel so good after you're done...go see Holly! I am sure you will be glad you did! Read Less

Holly and her staff are highly recommended to treat you to a wonderful experience. They provide wonderful manicures and pedicures. I have been going to Holly for 5 years and I am a weekly client of hers. She is the best!! If you need her to come in early she will be there, if you need her to stay late to accomodate your schedule she will wait for you. When you enter the salon they all know you by name and make you feel very welcome. When you are there you will see many people you know, because everyone knows Holly is the best at what she does. I highly recommend Holly and her staff to take care of you. I love going there every week!!! I receive so many compliments on how great my nails are. I tell everyone to go see Holly. Holly is the BEST.. Read Less

This place is a JOKE! I have never been treated so poorly. Holly is the WORST business owner that I have seen in my life. I spent $35 plus a tip for Holly to put gel over my real nails. The whole time I was there, she talked bad about other shops and said that her shop and products are the best. Not only did I have to listen to that nonsense, she was on her cell phone, non stop talking and texting! I wasn't 100% thrilled with my nails, but I just wanted to get out of there. They probably could have been a little better if she spent more energy and focus on them versus her cell phone. The very next day, two of my nails chipped. I called the shop and she told me to come in so it could be fixed, which I did. Two days after that, my nails chipped again! I called Holly yet again, and had to come in so they could be fixed. Let me add that I do not live in Webster, so it's not just a 10 minute drive for me. Two after the second time getting them fixed, they chipped AGAIN!! I called and told her that I was on my way in and that this is unacceptable and that I just wanted a refund at this point. When I arrived at the salon, there were no customers in there except for a girl that Holly was doing a pedicure on. She told me to come back there to show her my nails. After rambling on and on about how she doesn't know what I'm doing to my nails, that she needed to think about what she was going to do for me. I explained that this was a HUGE inconvenience for me to keep coming in to get them fixed and that I just want a refund to be done with this mess. She became very rude at this point and very defensive. She ADVISED me to have a seat in the front and wait for her. After taking her very sweet time and making me wait 15 minutes (the customer was long gone) she decided to come up to look at my nails once again. She noted that this was wasting her time. She told me that she would fix them and that's it. As I was explaining to her why I didn't want them to be fixed, I look up to see a police officer walking in. SHE CALLED THE COPS ON ME BECAUSE I WANTED A REFUND! (That's what she was doing in the back for so long) I have never been so appalled in all of my life. At first I sat there in awe because I couldn't understand it! Not once did I get hyper or remotely even raise my voice. I asked her why in the world did she do that, and she sat there with such an ugly, smug puss on her face - happy that not only would I not be getting a refund, but I also wouldn't be getting them fixed (not that I wanted to anyway). Bottom line is, when you go out to eat and are unhappy with the meal, they take it off the bill. When you purchase something from a store and do not like it, you can return it for a refund. It's not like I was being unrealistic and I thought I was very nice and understanding about the whole thing. I really cannot believe the experience I had at Pro Nails with Holly - the owner. She actually should be fined for wasting the Webster tax payers money on such a ridiculous phone call to the police. You couldn't pay me to go back there. Read Less