19 Reviews

Lili Nails Webster

Webster, New York
Reviews
Angelina Arberger
20 Jun 2018
REPORT
I use to love this salon but since all the awesome wonderful nail technicians left it is not the great salon I use to look forward going to! Rachael the owner very rude over the phone with helping and... Read More
I use to love this salon but since all the awesome wonderful nail technicians left it is not the great salon I use to look forward going to! Rachael the owner very rude over the phone with helping and assuring to make appointments. Then got snippy after she answered the phone once they were "closed" sorry trying to book an appointment with a salon that is hard to get into you shouldn't have answered the phone! When customers are looking for someone to make there appointment with they should speak directly to the technician they want because she has no customer service skills. Your shop is ran poorly as it looks with all the maintenance fixes it needs. With all the buisness you get from loyal customers you should learn how to speak to them and fix your faucets while your at it. Miss my Trisha tram and big red! Read Less
Anthony
15 Mar 2018
REPORT
I was just trying to get my toe nails painted and bedazzled, but had a very unpleasant and unprofessional experience. To top it off, the rhinestones I had placed on my both of my pinky toes fell of be... Read More
I was just trying to get my toe nails painted and bedazzled, but had a very unpleasant and unprofessional experience. To top it off, the rhinestones I had placed on my both of my pinky toes fell of before I even made it back to the strip club for my shift. I will not be going back. Read Less
Gabrielle Thompson
14 Mar 2018
REPORT
I was a huge fan of Li Li Nails Webster until I was treated extremely rude while trying to make an appointment. There was a women screaming in the background about me and missing an appointment while ... Read More
I was a huge fan of Li Li Nails Webster until I was treated extremely rude while trying to make an appointment. There was a women screaming in the background about me and missing an appointment while I was on the phone which I told my tech was very inappropriate mind you I have been a loyal customer for almost 2 years and I have missed 3 appointments 2 because I was in the hospital (which my nail tech knows about) and 1 because I forgot, but I still scheduled an appointment with her for this Friday because she has been doing my nails for years. I then called back to cancel after being treated that way and was told I no longer can make appointments and can only come in as a walk in. This is a nail salon people miss appointments all of the time without calling. I understand missing an appointment is a waist of their time and I should have called but there rule is if you are 15 minutes late they take a walk in and my appointments are normally on the weekend when they are busy, so there is someone else to take my spot. I have also recommended many friends to them over the years who have actually gone and given them business. Its a shame because I thought very highly of them and I no longer do. I do not recommend them and will no longer do business with them. Read Less
Natalie Maurent
7 Mar 2018
REPORT
Very rude. I went in to get a full set and the woman doing my nails was very rude and nasty as I was explaining how I wanted my nails. She rolled her eyes and all. I was with my mother and she wanted ... Read More
Very rude. I went in to get a full set and the woman doing my nails was very rude and nasty as I was explaining how I wanted my nails. She rolled her eyes and all. I was with my mother and she wanted to see if they could’ve done her manicure and they told her that they didn’t have time for that. I never went back! Read Less
Stephanie Ruby
23 Dec 2017
REPORT
I used to have my nails done by Jesse for many years while he was in Webster. I go to Rachel now who is wonderful and always does an excellent job when I go in to get a full set. My nails always look ... Read More
I used to have my nails done by Jesse for many years while he was in Webster. I go to Rachel now who is wonderful and always does an excellent job when I go in to get a full set. My nails always look beautiful after getting many compliments! The only negative is some experiences my family and I have had when trying to have scheduled pedicures done together (at the same time). We always call ahead with plenty of notice and make it clear that we want to get them done together, they tell us what time to come, and yet there are never enough nail techs to work on everyone. The first time this happened, my mother and I were taking my dad for his first ever pedicure. A lady was working on myself and my mom and no one ever came for my dad until ours were practically over. He had to just sit there for almost an hour while the water was getting cold and his feet were pruning. It would be nice if they weren't able to take a small group of three, that they would just let you know when you call instead of setting up the appointment and having this happen. Same thing the next time when it was just my mother and I. Someone did my pedicure and no one came over for my mom until mine was almost finished. So it was pointless to go together and to make a double appointment. We won't be making that mistake for a third time. Read Less
Ashley Zendejas
20 Nov 2017
REPORT
Tram is my go to tech! She and the rest of the staff always know the newest trends and styles. Service is really quick and prompt and I have zero complaints. Also super competitive pricing! I love Lil... Read More
Tram is my go to tech! She and the rest of the staff always know the newest trends and styles. Service is really quick and prompt and I have zero complaints. Also super competitive pricing! I love Lili Nails Read Less
Reaghan W.
24 Aug 2017
REPORT
I made an appointment and I'm glad I did because it was very busy! I had awesome service and I'm so glad I checked this place out!
Morgan VanLare
18 Jul 2017
REPORT
I really want to like this place as they seem to have a lot of talent and up to date on trends and styles. Like others have said, very busy and if you want to get in be sure and call ahead unless you... Read More
I really want to like this place as they seem to have a lot of talent and up to date on trends and styles. Like others have said, very busy and if you want to get in be sure and call ahead unless you want to wait...pretty well staffed around 7-8 ppl most of the time I've been there. Had a very frustrating experience last visit. After my 3rd appointment with same girl (I am a repeat custie and stay loyal to great work when I find it), I was told that anyone can do the style I requested (ombre) and that I shouldn't wait so long for a fill. Well, that doesn't scream I want or care about your business? And on top of that, I was cut not once but twice! My fingers are still throbbing an hour later....and I was charged full price 🤔 and for me it's not so much about the money but how it was handled. I didn't want to argue (and especially because others were waiting) so I paid what was owed and didn't tip (something I've NEVER done). Maybe a bad day or not paying attention but either way my fingers are so sore! Considering coming back but most likely will request someone else! Read Less
Kim Rovitelli
13 Jul 2017
REPORT
Salon is very accommodating. I can always get an appointment when I call and have never been turned away when I walk in. Thank you.
Emily K.
10 Jul 2017
REPORT
Only one thought: Why say walk-ins welcome if you're always booked for the whole day?? Make it by appointment only so people don't waste their time. Unprofessional
Stacey Schulze
20 May 2017
REPORT
Deon did an amazing job. He took his time to make sure my nails were perfect for an upcoming wedding. I will definitely be back
Ashley R.
13 May 2017
REPORT
They do a fantastic job and the salon itself is beautiful. My only complaint is that you can NEVER get in without calling well ahead of time. Walk-ins are impossible, which is frustrating and inconven... Read More
They do a fantastic job and the salon itself is beautiful. My only complaint is that you can NEVER get in without calling well ahead of time. Walk-ins are impossible, which is frustrating and inconvenient. I find myself going to other salons often because of it. Read Less
Isabella Nunez
14 Mar 2017
REPORT
they are always wonderful , they are kind , caring, respectful , and they always do a good job. I go there to get my eyebrows and nails done there and have never been to such a great place that does a... Read More
they are always wonderful , they are kind , caring, respectful , and they always do a good job. I go there to get my eyebrows and nails done there and have never been to such a great place that does a great job. from being there so much I now know most of the employees and they are wonderful. the nail salon is clean and nice. the employees are nice. also the final out come of your nails are wonderful. I would recommend this nail salon to anyone. they are wonderful and people should really start to go there if you have never been there before. they honestly are the best nail salon that I have been to. Read Less
Whitney L.
1 Mar 2017
REPORT
I had a full set done here and was absolutely in love with the results ! I had a two toned ombré done and the nail tech that took care of me was careful and patient removing my old nails. She also ask... Read More
I had a full set done here and was absolutely in love with the results ! I had a two toned ombré done and the nail tech that took care of me was careful and patient removing my old nails. She also asked me before we started what shade pink I wanted and helped me make an informed decision. She was incredibly nice and made sure that I was happy with her work by doing my pinky first and making sure that it was what I wanted before finishing the rest of my nails. A little more expensive than I am used to paying for a full set but totally worth it! I will definitely be back. Clean and professional, prices are clearly listed on the wall. Just make sure to bring cash for the tip :) Read Less
Katelyn L.
12 Jan 2017
REPORT
I've been here several times and have never had an issue with service or quality. They do really nice pedicures and I don't remember her name ... but one girl that does eyebrows is AMAZING. I like tha... Read More
I've been here several times and have never had an issue with service or quality. They do really nice pedicures and I don't remember her name ... but one girl that does eyebrows is AMAZING. I like that when I make am appointment, they actually are ready for me when I walk in. Decent prices too! And they always have movies playing. That's nice ! Read Less
Tamisha K.
26 Sep 2015
REPORT
I went in for a mani/pedi and an eyebrow wax.  Only took about an hour and forty-five minutes for everything - including someone else's lip wax that she chose to do in the middle of my pedicure.When I... Read More
I went in for a mani/pedi and an eyebrow wax.  Only took about an hour and forty-five minutes for everything - including someone else's lip wax that she chose to do in the middle of my pedicure.When I went in I told her I had been in my feet constantly all week and that they were dry and sore.  She spent about 2 minutes with the pumice stone on each but never scraped them (the next day they were back to looking dry and you couldn't even tell I had the pedi). I decided to do white with a transparent green over the top for my toes.  She put her own fingernail through the paint on my pedicure and I saw her put another translucent coat over to try to hide it.  When I asked her if she was going to leave the black line through the polish she acted like she had no idea what I was talking about and then tried to put a coat of white over everything.  When she realized it wouldn't cover that way she took it all off and did it again.  She kept telling me they had more color choices and maybe I should pick something else and then recommended somewhere I could get a foot massage when I mentioned again that they were dry and sore.She also wasn't happy I decided to go with clear for my mani and asked me about 8 times if I was sure - even gave me a basket full of colored fake nails to look through.  My pedi was ruined within 5 minutes of leaving since it was still wet when I left.  I tried putting them under the dryer but she said I didn't need to do that they were fine.  I'd suggest going elsewhere. Read Less
Lily M.
10 Jul 2015
REPORT
I gave it two stars because the biggest disappointment is that they are always late with appointments and they are rude. I love the work they do but I'm not impressed at how they treat us and how they... Read More
I gave it two stars because the biggest disappointment is that they are always late with appointments and they are rude. I love the work they do but I'm not impressed at how they treat us and how they are never on time I have never been to an appointment they I have gotten into on time and I have waited over an hour for an appointment before. Read Less
Kate K.
25 Apr 2015
REPORT
I just left here after getting pedicures with my daughter. They were extremely nice, the space is clean and comfortable and the price was right. Pedicures are going to basically be the same where ever... Read More
I just left here after getting pedicures with my daughter. They were extremely nice, the space is clean and comfortable and the price was right. Pedicures are going to basically be the same where ever you go, but I truly appreciated the service, which garners the 5 stars. The girl who worked on my daughters feet was very pleasant and did a great job. The man who did my feet was great. He even started putting on a shade of polish I had not picked, but was quick to redo my toes the way I wanted without any fuss made. $30 for me and $15 for the kiddo, who's 7. Can't beat that!  I would definitely recommend here, at least for the pedi. As for the manicures, the tables were busy so I'm assuming they do a great job! Thanks for making our afternoon and feet great! Read Less
trw1113
19 Oct 2012
REPORT
There are many types of nail designs colors and sparkles to close from! The staff is great makes you want to come back with free water and snacks. My favorite is that its a one stop shop!!! They do ey... Read More
There are many types of nail designs colors and sparkles to close from! The staff is great makes you want to come back with free water and snacks. My favorite is that its a one stop shop!!! They do eyelash extensions and waxing! Clean fun convenient im hooked!! Read Less
Photo Gallery
  • Business's Photo
  • Business's Photo
  • Business's Photo
  • Business's Photo
  • Business's Photo
  • Business's Photo
Book an Appointment
Online booking unavailable
Please call
(585) 671-2740
2186 Empire Boulevard
Webster New York 14580
Business Hours
Tuesday
Tue
10:00AM-19:00PM
Wednesday
Wed
10:00AM-19:00PM
Thursday
Thu
10:00AM-19:00PM
Friday
Fri
10:00AM-19:00PM
Saturday
Sat
10:00AM-18:00PM
Sunday
Sun
11:00AM-17:00PM
Is this your business?
CLAIM IT HERE
Incorrect information? Let us know

Lili Nails Webster

Webster, New York
(19)
2186 Empire Boulevard
Webster New York 14580
Tuesday
10:00AM-19:00PM
Wednesday
10:00AM-19:00PM
Thursday
10:00AM-19:00PM
Friday
10:00AM-19:00PM
Saturday
10:00AM-18:00PM
Sunday
11:00AM-17:00PM
Angelina Arberger
20 Jun 2018
REPORT
I use to love this salon but since all the awesome wonderful nail technicians left it is not the great salon I use to look forward going to! Rachael the owner very rude over the phone with helping and... Read More
I use to love this salon but since all the awesome wonderful nail technicians left it is not the great salon I use to look forward going to! Rachael the owner very rude over the phone with helping and assuring to make appointments. Then got snippy after she answered the phone once they were "closed" sorry trying to book an appointment with a salon that is hard to get into you shouldn't have answered the phone! When customers are looking for someone to make there appointment with they should speak directly to the technician they want because she has no customer service skills. Your shop is ran poorly as it looks with all the maintenance fixes it needs. With all the buisness you get from loyal customers you should learn how to speak to them and fix your faucets while your at it. Miss my Trisha tram and big red! Read Less
Anthony
15 Mar 2018
REPORT
I was just trying to get my toe nails painted and bedazzled, but had a very unpleasant and unprofessional experience. To top it off, the rhinestones I had placed on my both of my pinky toes fell of be... Read More
I was just trying to get my toe nails painted and bedazzled, but had a very unpleasant and unprofessional experience. To top it off, the rhinestones I had placed on my both of my pinky toes fell of before I even made it back to the strip club for my shift. I will not be going back. Read Less
Gabrielle Thompson
14 Mar 2018
REPORT
I was a huge fan of Li Li Nails Webster until I was treated extremely rude while trying to make an appointment. There was a women screaming in the background about me and missing an appointment while ... Read More
I was a huge fan of Li Li Nails Webster until I was treated extremely rude while trying to make an appointment. There was a women screaming in the background about me and missing an appointment while I was on the phone which I told my tech was very inappropriate mind you I have been a loyal customer for almost 2 years and I have missed 3 appointments 2 because I was in the hospital (which my nail tech knows about) and 1 because I forgot, but I still scheduled an appointment with her for this Friday because she has been doing my nails for years. I then called back to cancel after being treated that way and was told I no longer can make appointments and can only come in as a walk in. This is a nail salon people miss appointments all of the time without calling. I understand missing an appointment is a waist of their time and I should have called but there rule is if you are 15 minutes late they take a walk in and my appointments are normally on the weekend when they are busy, so there is someone else to take my spot. I have also recommended many friends to them over the years who have actually gone and given them business. Its a shame because I thought very highly of them and I no longer do. I do not recommend them and will no longer do business with them. Read Less
Natalie Maurent
7 Mar 2018
REPORT
Very rude. I went in to get a full set and the woman doing my nails was very rude and nasty as I was explaining how I wanted my nails. She rolled her eyes and all. I was with my mother and she wanted ... Read More
Very rude. I went in to get a full set and the woman doing my nails was very rude and nasty as I was explaining how I wanted my nails. She rolled her eyes and all. I was with my mother and she wanted to see if they could’ve done her manicure and they told her that they didn’t have time for that. I never went back! Read Less
Stephanie Ruby
23 Dec 2017
REPORT
I used to have my nails done by Jesse for many years while he was in Webster. I go to Rachel now who is wonderful and always does an excellent job when I go in to get a full set. My nails always look ... Read More
I used to have my nails done by Jesse for many years while he was in Webster. I go to Rachel now who is wonderful and always does an excellent job when I go in to get a full set. My nails always look beautiful after getting many compliments! The only negative is some experiences my family and I have had when trying to have scheduled pedicures done together (at the same time). We always call ahead with plenty of notice and make it clear that we want to get them done together, they tell us what time to come, and yet there are never enough nail techs to work on everyone. The first time this happened, my mother and I were taking my dad for his first ever pedicure. A lady was working on myself and my mom and no one ever came for my dad until ours were practically over. He had to just sit there for almost an hour while the water was getting cold and his feet were pruning. It would be nice if they weren't able to take a small group of three, that they would just let you know when you call instead of setting up the appointment and having this happen. Same thing the next time when it was just my mother and I. Someone did my pedicure and no one came over for my mom until mine was almost finished. So it was pointless to go together and to make a double appointment. We won't be making that mistake for a third time. Read Less
Ashley Zendejas
20 Nov 2017
REPORT
Tram is my go to tech! She and the rest of the staff always know the newest trends and styles. Service is really quick and prompt and I have zero complaints. Also super competitive pricing! I love Lil... Read More
Tram is my go to tech! She and the rest of the staff always know the newest trends and styles. Service is really quick and prompt and I have zero complaints. Also super competitive pricing! I love Lili Nails Read Less
Reaghan W.
24 Aug 2017
REPORT
I made an appointment and I'm glad I did because it was very busy! I had awesome service and I'm so glad I checked this place out!
Morgan VanLare
18 Jul 2017
REPORT
I really want to like this place as they seem to have a lot of talent and up to date on trends and styles. Like others have said, very busy and if you want to get in be sure and call ahead unless you... Read More
I really want to like this place as they seem to have a lot of talent and up to date on trends and styles. Like others have said, very busy and if you want to get in be sure and call ahead unless you want to wait...pretty well staffed around 7-8 ppl most of the time I've been there. Had a very frustrating experience last visit. After my 3rd appointment with same girl (I am a repeat custie and stay loyal to great work when I find it), I was told that anyone can do the style I requested (ombre) and that I shouldn't wait so long for a fill. Well, that doesn't scream I want or care about your business? And on top of that, I was cut not once but twice! My fingers are still throbbing an hour later....and I was charged full price 🤔 and for me it's not so much about the money but how it was handled. I didn't want to argue (and especially because others were waiting) so I paid what was owed and didn't tip (something I've NEVER done). Maybe a bad day or not paying attention but either way my fingers are so sore! Considering coming back but most likely will request someone else! Read Less
Kim Rovitelli
13 Jul 2017
REPORT
Salon is very accommodating. I can always get an appointment when I call and have never been turned away when I walk in. Thank you.
Emily K.
10 Jul 2017
REPORT
Only one thought: Why say walk-ins welcome if you're always booked for the whole day?? Make it by appointment only so people don't waste their time. Unprofessional
Stacey Schulze
20 May 2017
REPORT
Deon did an amazing job. He took his time to make sure my nails were perfect for an upcoming wedding. I will definitely be back
Ashley R.
13 May 2017
REPORT
They do a fantastic job and the salon itself is beautiful. My only complaint is that you can NEVER get in without calling well ahead of time. Walk-ins are impossible, which is frustrating and inconven... Read More
They do a fantastic job and the salon itself is beautiful. My only complaint is that you can NEVER get in without calling well ahead of time. Walk-ins are impossible, which is frustrating and inconvenient. I find myself going to other salons often because of it. Read Less
Isabella Nunez
14 Mar 2017
REPORT
they are always wonderful , they are kind , caring, respectful , and they always do a good job. I go there to get my eyebrows and nails done there and have never been to such a great place that does a... Read More
they are always wonderful , they are kind , caring, respectful , and they always do a good job. I go there to get my eyebrows and nails done there and have never been to such a great place that does a great job. from being there so much I now know most of the employees and they are wonderful. the nail salon is clean and nice. the employees are nice. also the final out come of your nails are wonderful. I would recommend this nail salon to anyone. they are wonderful and people should really start to go there if you have never been there before. they honestly are the best nail salon that I have been to. Read Less
Whitney L.
1 Mar 2017
REPORT
I had a full set done here and was absolutely in love with the results ! I had a two toned ombré done and the nail tech that took care of me was careful and patient removing my old nails. She also ask... Read More
I had a full set done here and was absolutely in love with the results ! I had a two toned ombré done and the nail tech that took care of me was careful and patient removing my old nails. She also asked me before we started what shade pink I wanted and helped me make an informed decision. She was incredibly nice and made sure that I was happy with her work by doing my pinky first and making sure that it was what I wanted before finishing the rest of my nails. A little more expensive than I am used to paying for a full set but totally worth it! I will definitely be back. Clean and professional, prices are clearly listed on the wall. Just make sure to bring cash for the tip :) Read Less
Katelyn L.
12 Jan 2017
REPORT
I've been here several times and have never had an issue with service or quality. They do really nice pedicures and I don't remember her name ... but one girl that does eyebrows is AMAZING. I like tha... Read More
I've been here several times and have never had an issue with service or quality. They do really nice pedicures and I don't remember her name ... but one girl that does eyebrows is AMAZING. I like that when I make am appointment, they actually are ready for me when I walk in. Decent prices too! And they always have movies playing. That's nice ! Read Less
Tamisha K.
26 Sep 2015
REPORT
I went in for a mani/pedi and an eyebrow wax.  Only took about an hour and forty-five minutes for everything - including someone else's lip wax that she chose to do in the middle of my pedicure.When I... Read More
I went in for a mani/pedi and an eyebrow wax.  Only took about an hour and forty-five minutes for everything - including someone else's lip wax that she chose to do in the middle of my pedicure.When I went in I told her I had been in my feet constantly all week and that they were dry and sore.  She spent about 2 minutes with the pumice stone on each but never scraped them (the next day they were back to looking dry and you couldn't even tell I had the pedi). I decided to do white with a transparent green over the top for my toes.  She put her own fingernail through the paint on my pedicure and I saw her put another translucent coat over to try to hide it.  When I asked her if she was going to leave the black line through the polish she acted like she had no idea what I was talking about and then tried to put a coat of white over everything.  When she realized it wouldn't cover that way she took it all off and did it again.  She kept telling me they had more color choices and maybe I should pick something else and then recommended somewhere I could get a foot massage when I mentioned again that they were dry and sore.She also wasn't happy I decided to go with clear for my mani and asked me about 8 times if I was sure - even gave me a basket full of colored fake nails to look through.  My pedi was ruined within 5 minutes of leaving since it was still wet when I left.  I tried putting them under the dryer but she said I didn't need to do that they were fine.  I'd suggest going elsewhere. Read Less
Lily M.
10 Jul 2015
REPORT
I gave it two stars because the biggest disappointment is that they are always late with appointments and they are rude. I love the work they do but I'm not impressed at how they treat us and how they... Read More
I gave it two stars because the biggest disappointment is that they are always late with appointments and they are rude. I love the work they do but I'm not impressed at how they treat us and how they are never on time I have never been to an appointment they I have gotten into on time and I have waited over an hour for an appointment before. Read Less
Kate K.
25 Apr 2015
REPORT
I just left here after getting pedicures with my daughter. They were extremely nice, the space is clean and comfortable and the price was right. Pedicures are going to basically be the same where ever... Read More
I just left here after getting pedicures with my daughter. They were extremely nice, the space is clean and comfortable and the price was right. Pedicures are going to basically be the same where ever you go, but I truly appreciated the service, which garners the 5 stars. The girl who worked on my daughters feet was very pleasant and did a great job. The man who did my feet was great. He even started putting on a shade of polish I had not picked, but was quick to redo my toes the way I wanted without any fuss made. $30 for me and $15 for the kiddo, who's 7. Can't beat that!  I would definitely recommend here, at least for the pedi. As for the manicures, the tables were busy so I'm assuming they do a great job! Thanks for making our afternoon and feet great! Read Less
trw1113
19 Oct 2012
REPORT
There are many types of nail designs colors and sparkles to close from! The staff is great makes you want to come back with free water and snacks. My favorite is that its a one stop shop!!! They do ey... Read More
There are many types of nail designs colors and sparkles to close from! The staff is great makes you want to come back with free water and snacks. My favorite is that its a one stop shop!!! They do eyelash extensions and waxing! Clean fun convenient im hooked!! Read Less
Is this your business?
CLAIM IT HERE
Incorrect information? Let us know