23 Reviews

Cindy Nails & Spa

Tonawanda, New York
Reviews
Sarah Docenko
18 Jun 2018
REPORT
Waited at the desk for 10 mins before the woman asked what I needed from her table. I asked how long of a wait for a full set of acrylic. She didn't answer me. All she said was can u wait I said sure ... Read More
Waited at the desk for 10 mins before the woman asked what I needed from her table. I asked how long of a wait for a full set of acrylic. She didn't answer me. All she said was can u wait I said sure how long do you think(I didn't want to wait 2 hours). Then she started talking to another worker. I waited a few more mins and left. Apparently they were to busy to have even semi decent customer service. Read Less
Shawn White
11 Jun 2018
REPORT
I really wanted to like this place although the reviews were mixed. I decided to give this place a chance since it is close to my job. I went on a Friday afternoon lunch hour and it was not really bus... Read More
I really wanted to like this place although the reviews were mixed. I decided to give this place a chance since it is close to my job. I went on a Friday afternoon lunch hour and it was not really busy. I got seated right away. I needed a fill & a polish change on my feet. I was moved around about 4 times with 3 different people working on my nails. Initially someone started working on my nails and as more people started to walk in they decided they now wanted to work on my feet and do my nails later. It took my polish change 30+ minutes which I am not sure why but he was really slow. Overall the process took longer than most for mediocre work. I now have to go to another nail salon as my polish on my hand was a rush job & my nails already started to crack only after 2 days. The staff was not friendly they did have different nail technique options available & they were clean which is why I gave them 2 starts. Read Less
Sue G
2 Jun 2018
REPORT
GO SOMEWHERE ELSE. Rude, zombie-like staff. Bad service. All toenails were cut crookedly. Right foot all nails were angled up to the right. Left foot, all the toenails were left longer. Really? ... Read More
GO SOMEWHERE ELSE. Rude, zombie-like staff. Bad service. All toenails were cut crookedly. Right foot all nails were angled up to the right. Left foot, all the toenails were left longer. Really? They are CHARGING for this?? When I was finally finished (After I was left at the drying-station for a half hour and forgetten about), I noticed there were chunks of nail polish still remaining on my toes from the LAST pedi I had before this one today. I received my last one in Miami for $18. This cost $27. I asked manager for consideration due to my toenails not being cleaned of old nail polish, he said no! I asked if it was worth a poor review, he said "Go ahead, write the review." So, I ask you readers, in these times where we should be socially conscious of where we choose to do business----is this the kind of place you want to give your money? Please demand more, you deserve it! Don't make my mistake. Read Less
Kenetria Allen
5 May 2018
REPORT
Best nail salon in Buffalo!! Staff is friendly and the place is really clean. Love Cindy and Tim!!
Catherine R Rosa
18 Apr 2018
REPORT
Great service ask for Tim. He does great job and everyone is friendly. They do great job.
Lauren Rossillo
17 Apr 2018
REPORT
Worst gel nails I’ve ever gotten. Peeling off after 4 days when usually I can go 3 weeks from other places with no issues. After my friends and I were finished, nobody helped us to pay. We had to inte... Read More
Worst gel nails I’ve ever gotten. Peeling off after 4 days when usually I can go 3 weeks from other places with no issues. After my friends and I were finished, nobody helped us to pay. We had to interrupt a lady that was with a customer to help us pay otherwise we would’ve been standing there waiting all day. When we finally did pay, the lady asked me out loud “how much are you going to tip me?” Horrible customer service and horrible job Read Less
Lynnmarie Schaefer
6 Apr 2018
REPORT
Great job, always friendly never alone wait time. Willing to do any designs that you want. Only nail salon I go to!
Claire Cinelli
28 Mar 2018
REPORT
I went in with my friend to get acrylics before our trip to Newyork City together. She suggested us going because her neighbor would get super long acrylics done here and said they lasted very long. S... Read More
I went in with my friend to get acrylics before our trip to Newyork City together. She suggested us going because her neighbor would get super long acrylics done here and said they lasted very long. Service wasn’t amazing but they did a very very very good job, my nails lastd almost 4 WEEKS! with no fill before they started to pop off. To make it even better they were only $20 not including the top, highly recommend this place for acrylics. Read Less
Melisa K
3 Aug 2017
REPORT
I use to love going to Cindy's but after last night i do not think that i will be returning. I had a gel manicure done and it turned out horrible. The girl who had done it was rushing through it and d... Read More
I use to love going to Cindy's but after last night i do not think that i will be returning. I had a gel manicure done and it turned out horrible. The girl who had done it was rushing through it and didn't even paint my full nail. They were pretty busy i give them that but they should still take their time. My one nail is already peeling up a little and I just got them done yesterday . Big waste of $30. Read Less
Megan Heltz
3 Jul 2017
REPORT
After having gone here a few times, it's apparent that if you are not a regular, you aren't a priority and you get a rush job that doesn't hold up. My gel didn't last a weekend, and I didn't do anythi... Read More
After having gone here a few times, it's apparent that if you are not a regular, you aren't a priority and you get a rush job that doesn't hold up. My gel didn't last a weekend, and I didn't do anything unusual or particularly grueling to my nails. I ended up having my toes repainted elsewhere, I could've done a better job. I've had decent service here, but after paying $60 bucks for nothing, essentially, I'll take my business elsewhere. Read Less
Jamie L.
1 Jul 2017
REPORT
I came here because the normal place I go to couldn't get me in for an appointment before I left for vacation.  Not sure that I'll ever come back.I walked in for my appointment and the girl greeted me... Read More
I came here because the normal place I go to couldn't get me in for an appointment before I left for vacation.  Not sure that I'll ever come back.I walked in for my appointment and the girl greeted me nervously and look like she didn't know what she was going to do with me. I don't think that she actually works there I think she was just helping out for the day. She couldn't have been older than 16. I got the full manicure with gel polish and there was no massage and quite a few errors that I had to correct her on.The redeeming quality was the pedicure. The girl who did my toes (different from the girl who did my fingernails) was a pro. She did a really nice job and give a good massage. But in the middle of my pedicure another girl who I'm assuming doesn't work there came and sat almost on top of my feet and watched her paint my toes. No one mentioned anything about it or told me who she was. It was very weird. It was also very expensive. Would hesitate to go here unless you are really in a bind but know it's going to be a strange experience Read Less
Margaret Merkle
26 Jun 2017
REPORT
Wonderful always go there, very clean nice people and great job every time. Ask for Kim.
Danielle L.
25 Jun 2017
REPORT
I was able to walk in and get into a pedicure chair very quickly on a busy Saturday afternoon.  The spa is clean and the service was pleasant.  At only $27, the pedicures are a bargain too.  However, ... Read More
I was able to walk in and get into a pedicure chair very quickly on a busy Saturday afternoon.  The spa is clean and the service was pleasant.  At only $27, the pedicures are a bargain too.  However, sometimes you get what you pay for.  The selection of colors was really limited.  Also, even though the pedicure itself looked nice, it did not last long at all.  I've actually never had a pedicure chip so quickly.  I had to redo it myself about a week and a half later.   My heels were still really rough after the service too.  Overall, if you're looking for quick and easy nail services in this neighborhood, Cindy's will work... but I probably won't be returning anytime soon because I don't like paying for polish that doesn't last. Read Less
Alexandrea Whelan
19 Jun 2017
REPORT
The worst pedicure, the woman did not shape my nails then proceeded to drip clear polish on my leather sandals. I would spend your money at another plaza.
Natalie L.
6 Jun 2017
REPORT
If I could give zero stars I would. I have never felt so out of place at a salon before. Not only did I wait at least 35 minutes but by the time I finally got seated the girl tried taking off my regul... Read More
If I could give zero stars I would. I have never felt so out of place at a salon before. Not only did I wait at least 35 minutes but by the time I finally got seated the girl tried taking off my regular nail polish and was digging at my nails rubbing them with her cotton ball. I got so fed up after she spent no joke 5 minutes on ONE PINKY NAIL, I asked her if I could do it. SHE WAS USING RUBBING ALCOHOL INSTEAD OF ACETONE! And when I told her she just completely looked down and didn't look at me. I ended up taking off my own polish at the salon and walked out 15 minutes later. I will never go back here. No one was welcoming and it honestly seemed like they made a point to ignore you. Take my advice and don't waste your time or money here. Read Less
Gabriella Collana
20 May 2017
REPORT
Love this place!! Tim is the best at liquid gel nails!!
Tasneen T.
12 May 2017
REPORT
I'm quite shocked at the reviews here! I love Cindys. It's always busy, and all the techs take really good care of my feet and hands. I never felt that they "skimped" out on any service. I always got ... Read More
I'm quite shocked at the reviews here! I love Cindys. It's always busy, and all the techs take really good care of my feet and hands. I never felt that they "skimped" out on any service. I always got what I wanted and how, which I very much appreciate. There are a TON of gel colors, but not many nail polishes (which I enjoy getting most) other than that, Cindys is clean, all techs do a good job, and pay attention to how I want my nails shaped or designed. I always get mine done here! My one suggestion is if you have a favorite nail polish color, bring it from home - just in case you don't find a color you like there. Read Less
Rhea S.
4 Apr 2017
REPORT
Made an appointment, walked in, sat down and got THE best set of acrylic nails ever! 3 weeks later they are virtually perfect! Thank you!!!
Janelle W.
23 Jun 2016
REPORT
When they were in the plaza by tops the service and quality was excellent. Can't say so much anymore. My friend and I went in to get her nails done FOR HER WEDDING and we had an appointment. After sit... Read More
When they were in the plaza by tops the service and quality was excellent. Can't say so much anymore. My friend and I went in to get her nails done FOR HER WEDDING and we had an appointment. After sitting there for 45 minutes without being acknowledged we left and went down the street. Tim and Cindy both do amazing design work if your willing to wait but other than that I would not go there. They have lost my business. It's unfortunate. Read Less
Lindsey M.
27 May 2016
REPORT
If you need a manicure or pedicure this is the place to go! I get a full set with gel polish and they last for 3 weeks! They do a great job and I'm done in less than an hour. They have a ton of brand ... Read More
If you need a manicure or pedicure this is the place to go! I get a full set with gel polish and they last for 3 weeks! They do a great job and I'm done in less than an hour. They have a ton of brand new pedicure chairs and they even have a mini one for kids. They recently moved to a bigger location that is updated and always clean. One complaint I have is they don't always have enough people working. They sometimes will start my nails and then to work on someone else then come back to finish mine. This doesn't happen often, although it has happened a few times. I try and come on weekday afternoons and they are much less busy. I have been coming here for years and I tell everyone about this place! Read Less
Lisa K.
8 Dec 2015
REPORT
Best nail place I have ever been to! I never walk out dissatisfied, and I have been a customer for years! Wonderful people who deliver a quality service!
Melinda J.
29 Aug 2015
REPORT
Have gone several times in the past and service was quite well. My last two experiences in the last couple of months were terrible. I had a new young girl who did not wipe her station down before aski... Read More
Have gone several times in the past and service was quite well. My last two experiences in the last couple of months were terrible. I had a new young girl who did not wipe her station down before asking me to sit. I had a gel manicure, which is not cheap, and I felt like I was more of a bother to her than a client. She was checking her cell phone frequently and not very personable at all. Needless to say, my manicure did not even last a week - it began peeling several days later. I went back again at another time and, unfortunately, got the same girl. Again, it began to peel off less than a week later. The hand massage was lousy as well and I may as well have put on my own lotion and rubbed it in. Will be looking for a new nail salon. Read Less
Sarah K.
12 Jul 2015
REPORT
I'm VERY picky when it comes to my beauty maintenance and what an excellent job done by this salon on my manicure and pedicure.  The salon is very clean and they have plenty of nail salon sanitizers f... Read More
I'm VERY picky when it comes to my beauty maintenance and what an excellent job done by this salon on my manicure and pedicure.  The salon is very clean and they have plenty of nail salon sanitizers for all the tools and equipment.  They also have a few technicians that are exceedingly artistic in doing the latest Nail Art designs and jewels.  The salon was very busy on a Saturday.  I would suggest making an appointment if you want to be taken care of right away.  Prices are reasonable and on par with the area. Read Less
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Book an Appointment
Online booking unavailable
Please call
(716) 875-1888
2321 Sheridan Drive
Tonawanda New York 14150
Business Hours
Monday
Mon
10:00AM-19:00PM
Tuesday
Tue
10:00AM-19:00PM
Wednesday
Wed
10:00AM-19:00PM
Thursday
Thu
10:00AM-19:00PM
Friday
Fri
10:00AM-19:00PM
Saturday
Sat
10:00AM-19:00PM
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Cindy Nails & Spa

Tonawanda, New York
(23)
2321 Sheridan Drive
Tonawanda New York 14150
Monday
10:00AM-19:00PM
Tuesday
10:00AM-19:00PM
Wednesday
10:00AM-19:00PM
Thursday
10:00AM-19:00PM
Friday
10:00AM-19:00PM
Saturday
10:00AM-19:00PM
Sarah Docenko
18 Jun 2018
REPORT
Waited at the desk for 10 mins before the woman asked what I needed from her table. I asked how long of a wait for a full set of acrylic. She didn't answer me. All she said was can u wait I said sure ... Read More
Waited at the desk for 10 mins before the woman asked what I needed from her table. I asked how long of a wait for a full set of acrylic. She didn't answer me. All she said was can u wait I said sure how long do you think(I didn't want to wait 2 hours). Then she started talking to another worker. I waited a few more mins and left. Apparently they were to busy to have even semi decent customer service. Read Less
Shawn White
11 Jun 2018
REPORT
I really wanted to like this place although the reviews were mixed. I decided to give this place a chance since it is close to my job. I went on a Friday afternoon lunch hour and it was not really bus... Read More
I really wanted to like this place although the reviews were mixed. I decided to give this place a chance since it is close to my job. I went on a Friday afternoon lunch hour and it was not really busy. I got seated right away. I needed a fill & a polish change on my feet. I was moved around about 4 times with 3 different people working on my nails. Initially someone started working on my nails and as more people started to walk in they decided they now wanted to work on my feet and do my nails later. It took my polish change 30+ minutes which I am not sure why but he was really slow. Overall the process took longer than most for mediocre work. I now have to go to another nail salon as my polish on my hand was a rush job & my nails already started to crack only after 2 days. The staff was not friendly they did have different nail technique options available & they were clean which is why I gave them 2 starts. Read Less
Sue G
2 Jun 2018
REPORT
GO SOMEWHERE ELSE. Rude, zombie-like staff. Bad service. All toenails were cut crookedly. Right foot all nails were angled up to the right. Left foot, all the toenails were left longer. Really? ... Read More
GO SOMEWHERE ELSE. Rude, zombie-like staff. Bad service. All toenails were cut crookedly. Right foot all nails were angled up to the right. Left foot, all the toenails were left longer. Really? They are CHARGING for this?? When I was finally finished (After I was left at the drying-station for a half hour and forgetten about), I noticed there were chunks of nail polish still remaining on my toes from the LAST pedi I had before this one today. I received my last one in Miami for $18. This cost $27. I asked manager for consideration due to my toenails not being cleaned of old nail polish, he said no! I asked if it was worth a poor review, he said "Go ahead, write the review." So, I ask you readers, in these times where we should be socially conscious of where we choose to do business----is this the kind of place you want to give your money? Please demand more, you deserve it! Don't make my mistake. Read Less
Kenetria Allen
5 May 2018
REPORT
Best nail salon in Buffalo!! Staff is friendly and the place is really clean. Love Cindy and Tim!!
Catherine R Rosa
18 Apr 2018
REPORT
Great service ask for Tim. He does great job and everyone is friendly. They do great job.
Lauren Rossillo
17 Apr 2018
REPORT
Worst gel nails I’ve ever gotten. Peeling off after 4 days when usually I can go 3 weeks from other places with no issues. After my friends and I were finished, nobody helped us to pay. We had to inte... Read More
Worst gel nails I’ve ever gotten. Peeling off after 4 days when usually I can go 3 weeks from other places with no issues. After my friends and I were finished, nobody helped us to pay. We had to interrupt a lady that was with a customer to help us pay otherwise we would’ve been standing there waiting all day. When we finally did pay, the lady asked me out loud “how much are you going to tip me?” Horrible customer service and horrible job Read Less
Lynnmarie Schaefer
6 Apr 2018
REPORT
Great job, always friendly never alone wait time. Willing to do any designs that you want. Only nail salon I go to!
Claire Cinelli
28 Mar 2018
REPORT
I went in with my friend to get acrylics before our trip to Newyork City together. She suggested us going because her neighbor would get super long acrylics done here and said they lasted very long. S... Read More
I went in with my friend to get acrylics before our trip to Newyork City together. She suggested us going because her neighbor would get super long acrylics done here and said they lasted very long. Service wasn’t amazing but they did a very very very good job, my nails lastd almost 4 WEEKS! with no fill before they started to pop off. To make it even better they were only $20 not including the top, highly recommend this place for acrylics. Read Less
Melisa K
3 Aug 2017
REPORT
I use to love going to Cindy's but after last night i do not think that i will be returning. I had a gel manicure done and it turned out horrible. The girl who had done it was rushing through it and d... Read More
I use to love going to Cindy's but after last night i do not think that i will be returning. I had a gel manicure done and it turned out horrible. The girl who had done it was rushing through it and didn't even paint my full nail. They were pretty busy i give them that but they should still take their time. My one nail is already peeling up a little and I just got them done yesterday . Big waste of $30. Read Less
Megan Heltz
3 Jul 2017
REPORT
After having gone here a few times, it's apparent that if you are not a regular, you aren't a priority and you get a rush job that doesn't hold up. My gel didn't last a weekend, and I didn't do anythi... Read More
After having gone here a few times, it's apparent that if you are not a regular, you aren't a priority and you get a rush job that doesn't hold up. My gel didn't last a weekend, and I didn't do anything unusual or particularly grueling to my nails. I ended up having my toes repainted elsewhere, I could've done a better job. I've had decent service here, but after paying $60 bucks for nothing, essentially, I'll take my business elsewhere. Read Less
Jamie L.
1 Jul 2017
REPORT
I came here because the normal place I go to couldn't get me in for an appointment before I left for vacation.  Not sure that I'll ever come back.I walked in for my appointment and the girl greeted me... Read More
I came here because the normal place I go to couldn't get me in for an appointment before I left for vacation.  Not sure that I'll ever come back.I walked in for my appointment and the girl greeted me nervously and look like she didn't know what she was going to do with me. I don't think that she actually works there I think she was just helping out for the day. She couldn't have been older than 16. I got the full manicure with gel polish and there was no massage and quite a few errors that I had to correct her on.The redeeming quality was the pedicure. The girl who did my toes (different from the girl who did my fingernails) was a pro. She did a really nice job and give a good massage. But in the middle of my pedicure another girl who I'm assuming doesn't work there came and sat almost on top of my feet and watched her paint my toes. No one mentioned anything about it or told me who she was. It was very weird. It was also very expensive. Would hesitate to go here unless you are really in a bind but know it's going to be a strange experience Read Less
Margaret Merkle
26 Jun 2017
REPORT
Wonderful always go there, very clean nice people and great job every time. Ask for Kim.
Danielle L.
25 Jun 2017
REPORT
I was able to walk in and get into a pedicure chair very quickly on a busy Saturday afternoon.  The spa is clean and the service was pleasant.  At only $27, the pedicures are a bargain too.  However, ... Read More
I was able to walk in and get into a pedicure chair very quickly on a busy Saturday afternoon.  The spa is clean and the service was pleasant.  At only $27, the pedicures are a bargain too.  However, sometimes you get what you pay for.  The selection of colors was really limited.  Also, even though the pedicure itself looked nice, it did not last long at all.  I've actually never had a pedicure chip so quickly.  I had to redo it myself about a week and a half later.   My heels were still really rough after the service too.  Overall, if you're looking for quick and easy nail services in this neighborhood, Cindy's will work... but I probably won't be returning anytime soon because I don't like paying for polish that doesn't last. Read Less
Alexandrea Whelan
19 Jun 2017
REPORT
The worst pedicure, the woman did not shape my nails then proceeded to drip clear polish on my leather sandals. I would spend your money at another plaza.
Natalie L.
6 Jun 2017
REPORT
If I could give zero stars I would. I have never felt so out of place at a salon before. Not only did I wait at least 35 minutes but by the time I finally got seated the girl tried taking off my regul... Read More
If I could give zero stars I would. I have never felt so out of place at a salon before. Not only did I wait at least 35 minutes but by the time I finally got seated the girl tried taking off my regular nail polish and was digging at my nails rubbing them with her cotton ball. I got so fed up after she spent no joke 5 minutes on ONE PINKY NAIL, I asked her if I could do it. SHE WAS USING RUBBING ALCOHOL INSTEAD OF ACETONE! And when I told her she just completely looked down and didn't look at me. I ended up taking off my own polish at the salon and walked out 15 minutes later. I will never go back here. No one was welcoming and it honestly seemed like they made a point to ignore you. Take my advice and don't waste your time or money here. Read Less
Gabriella Collana
20 May 2017
REPORT
Love this place!! Tim is the best at liquid gel nails!!
Tasneen T.
12 May 2017
REPORT
I'm quite shocked at the reviews here! I love Cindys. It's always busy, and all the techs take really good care of my feet and hands. I never felt that they "skimped" out on any service. I always got ... Read More
I'm quite shocked at the reviews here! I love Cindys. It's always busy, and all the techs take really good care of my feet and hands. I never felt that they "skimped" out on any service. I always got what I wanted and how, which I very much appreciate. There are a TON of gel colors, but not many nail polishes (which I enjoy getting most) other than that, Cindys is clean, all techs do a good job, and pay attention to how I want my nails shaped or designed. I always get mine done here! My one suggestion is if you have a favorite nail polish color, bring it from home - just in case you don't find a color you like there. Read Less
Rhea S.
4 Apr 2017
REPORT
Made an appointment, walked in, sat down and got THE best set of acrylic nails ever! 3 weeks later they are virtually perfect! Thank you!!!
Janelle W.
23 Jun 2016
REPORT
When they were in the plaza by tops the service and quality was excellent. Can't say so much anymore. My friend and I went in to get her nails done FOR HER WEDDING and we had an appointment. After sit... Read More
When they were in the plaza by tops the service and quality was excellent. Can't say so much anymore. My friend and I went in to get her nails done FOR HER WEDDING and we had an appointment. After sitting there for 45 minutes without being acknowledged we left and went down the street. Tim and Cindy both do amazing design work if your willing to wait but other than that I would not go there. They have lost my business. It's unfortunate. Read Less
Lindsey M.
27 May 2016
REPORT
If you need a manicure or pedicure this is the place to go! I get a full set with gel polish and they last for 3 weeks! They do a great job and I'm done in less than an hour. They have a ton of brand ... Read More
If you need a manicure or pedicure this is the place to go! I get a full set with gel polish and they last for 3 weeks! They do a great job and I'm done in less than an hour. They have a ton of brand new pedicure chairs and they even have a mini one for kids. They recently moved to a bigger location that is updated and always clean. One complaint I have is they don't always have enough people working. They sometimes will start my nails and then to work on someone else then come back to finish mine. This doesn't happen often, although it has happened a few times. I try and come on weekday afternoons and they are much less busy. I have been coming here for years and I tell everyone about this place! Read Less
Lisa K.
8 Dec 2015
REPORT
Best nail place I have ever been to! I never walk out dissatisfied, and I have been a customer for years! Wonderful people who deliver a quality service!
Melinda J.
29 Aug 2015
REPORT
Have gone several times in the past and service was quite well. My last two experiences in the last couple of months were terrible. I had a new young girl who did not wipe her station down before aski... Read More
Have gone several times in the past and service was quite well. My last two experiences in the last couple of months were terrible. I had a new young girl who did not wipe her station down before asking me to sit. I had a gel manicure, which is not cheap, and I felt like I was more of a bother to her than a client. She was checking her cell phone frequently and not very personable at all. Needless to say, my manicure did not even last a week - it began peeling several days later. I went back again at another time and, unfortunately, got the same girl. Again, it began to peel off less than a week later. The hand massage was lousy as well and I may as well have put on my own lotion and rubbed it in. Will be looking for a new nail salon. Read Less
Sarah K.
12 Jul 2015
REPORT
I'm VERY picky when it comes to my beauty maintenance and what an excellent job done by this salon on my manicure and pedicure.  The salon is very clean and they have plenty of nail salon sanitizers f... Read More
I'm VERY picky when it comes to my beauty maintenance and what an excellent job done by this salon on my manicure and pedicure.  The salon is very clean and they have plenty of nail salon sanitizers for all the tools and equipment.  They also have a few technicians that are exceedingly artistic in doing the latest Nail Art designs and jewels.  The salon was very busy on a Saturday.  I would suggest making an appointment if you want to be taken care of right away.  Prices are reasonable and on par with the area. Read Less
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CLAIM IT HERE
Incorrect information? Let us know