I came a few weeks ago to get my nails done the day before my wedding. I had made an appointment months in advance, and had called three times in the months leading up to the wedding, just to confirm ... Read More
I came a few weeks ago to get my nails done the day before my wedding. I had made an appointment months in advance, and had called three times in the months leading up to the wedding, just to confirm that they still had my appointment, and they did. When we came in, they started us right away, which was great. I was with my mom, mother in law, and other family members/bridal party members. There were a total of 9 of us.Everyone else had a good experience except me and one of my sisters. My sister said that her manicurist didn't really listen to her about the color and the way she wanted her nails, but she was generally happy with the service so she didn't say anything.My pedicure was great, but the trouble started with the manicure. I wanted a shellac manicure with a color that was close to my toenail color. I had already picked out the color, and the manicurist assured me it was what I wanted. When she put it on however, it was completely different from how it looked on the nail sample, how it looked on the polish bottle itself, and different from my toenail color. Normally I would just accept it and probably pay less tip, but since this was for my wedding I wanted to make sure I got exactly what I envisioned.Long story short, the manicurist had to redo my nails FOUR TIMES. She argued with me every step of the way until her boss yelled at her. Then she did a complete 180 and said things like, "You're the boss today; it's your special day; you can have whatever you want." She kept helping me choose a color to get what I wanted, and assuring me it was the right color every time. Then when she applied it, it looked nothing like the sample or the label. But each time, she tried to convince me that it matched the sample and matched my toes! I know she could see it did not match; she simply wanted the job to be done.When she was finally done, she went back to her original rude attitude and said something like, "You can go now". I wish I remember what her name was, because I would then file a formal complaint. Two nails were cracked in about 5 days, and 8 out of my 10 nails were cracking after a week. Normally my shellac manicures last 2 weeks, with maybe only 1 nail cracked.You should only go here if you want to pay normal/high prices for a mediocre manicure and a poor experience. I'm only giving 2 stars instead of 1 because everyone else had a good experience. It seems like they will do a fine job unless they mess up, and then they don't readily admit their mistakes or want to fix them. Read Less