If i could give less than 1 star I certainly would. This place outdid themselves in poor service. Just as you think it can't get any worse, oh just wait for it, it gets much worse. Firstly, they charg... Read More
If i could give less than 1 star I certainly would. This place outdid themselves in poor service. Just as you think it can't get any worse, oh just wait for it, it gets much worse. Firstly, they charge when you enter once you specify what you'd like (now you'd of course expect that since they go ahead and take your money, SURELY can do what you're paying for right??? WRONG!!) so i initially called to enquire about "chrome nails" and was informed it is $5 per toe (yeah, you read right...$5 PER TOE!!!) so i went in with the idea that I'd get 2 toes done in chrome polish and the rest plain. I had a photo at hand which i showed the receptionist of the store to double check that they definitely do chrome nails. She confidently assured me they do and quoted me my total, charging my card and directing me to the seating area. The pedicure was Okay, after waiting approximately 40mins to be seated with the ONE nail tech available. I noticed she was very confused with what she was doing. Now let me add here that the nail tech speaks NO ENGLISH AT ALL so i had to google translate what i came for since the manager was initially nowhere to be found. The manager then confirms what i came in for and discovers they dont have the colour i requested............ *lets take a moment of silence for the complete INCONVENIENCE*An exchange of words went on between the manager and the nail tech before SEVERAL ATTEMPTS to create the chrome colour using a base colour and a different colour chrome powder. Now at this point things got messy... the chrome was EVERYWHERE. Staining my skin. She struggled to clean the surrounding area and get the colour right. I signalled for her to stop and asked if i could just have something else done, it had been exactly 1 hour and a half total since i entered the store. The store was closing and i was the last client there watching this poor nail tech struggle to get the chrome polish right. I applaud her efforts but i was a little disappointed that the manager practically ignored me when i asked to just do something else instead as if it would take too long to remove what was done... as if that's my fault... sighEventually, i pulled back and refused to let her continue any longer, she removed the chrome off my toes with the machine and painted my toes white in gel polish. The final look, streaky and uneven. At this point i wanted my money back but of course their store policy is no refund, store credit only... i checked my receipt and realised i was charged $20 for the pedicure + $5 x2 for the chrome polish PLUS and extra $5??? I brought this to the managers attention and in line with her wonderful customer service, i was given a STORE CREDIT not a refund!!! I came in today, giving them the benefit of doubt that they'd provide the same poor service on a manicure... sadly, i was wrongPaid for: Gel acrylic Received: Gel polish on natural nails...Reason: oh, i didnt hear you say tips, we dont do gel acrylic nailsSo once again, they took the store credit + $$$ and they DONT DO WHAT I PAID FORSigh, i will NEVER EVER come here not even to use their bathroom. The service is ridiculously POOR Read Less