I purchased a Gilt deal for a mani/pedi at this salon, and, per instruction, booked an appointment ahead of time. Upon arrival, all was great and the people were friendly- I was sat down for my manicu... Read More
I purchased a Gilt deal for a mani/pedi at this salon, and, per instruction, booked an appointment ahead of time. Upon arrival, all was great and the people were friendly- I was sat down for my manicure. In my head, I thought, "Oh, don't most salons do the pedicure first?" but I trusted them with what they were doing. The manicure itself was standard, yet short (~20min) but I did like the in-house products used. After it was finished, I was left to my own devices, expecting to be seated for my pedicure soon. After about 10 minutes of waiting, I went up to the front to ask about it- and mentioned my voucher- the lady told me that they didn't have time for my pedicure, and that I should "make an appointment next time." I was forced to pay for the single manicure (since the voucher was for a mani AND pedi, they couldn't split it up) and leave. I was confused about the entire exchange, as I had definitely booked the appointments days prior.Honestly, it's probably the rudest experience I've had at a nail salon in NYC. Obviously, I will have to go back to use my voucher, but I'm not looking forward to it. Read Less