I’ve been going here since they opened and was satisfied with the service up until my last 2 visits. Chris the so called manager tends to change prices when it convenient for him. There are no signs stating that if you change the shape of your nails and if they are long they charge 5$ more for each item, and they tell you once your half way through! Today I had enough and told him about himself and HE CHRIS THE MANAGER WAS FLIPPINT AND DIDNT CARE ANOUT MY ISUUE TOLD ME not TO COME BACK(which I won’t) but also asked for a Tip they present a clean store but the customer Service is horrible! Read Less

Overall had a great experience with Mani and pedi. The space is extremely clean and looked that all of the tools were disposable and came out of sealed bags. It did feel a bit rushed but they were super busy. The tech made sure to grab my shoes and phone for me, and even ran over to take the tissue from between my toes when I was putting my shoes back on. The masseuse who massages your shoulder and back while waiting for nails to dry was AMAZING! Free too but be sure to tip. 5 stars! Read Less

I've been here 3 times and they have all been bad experiences. This 3rd and last time a guy nail tech gave me a rushed manicure. The manicure was done in about 5 minutes. Not sure why it was so rushed since the place wasn't even busy. I also made the mistake of getting my eyebrows done and the person also rushed through it and I came out with uneven eyebrows. Read Less

I live 40 minutes from this location and have been coming here religiously since the facility opened. In addition to the great customer service, inlove the rewards program, but I hate when I forget cash to get double points. Anyway, I initially was intrigued by the powder gel. It has been a great discovery.Sometimes I can be a little rough with nails and this causes them to chip but anytime I stop in for a broken or chipped nail and it's fixed without an issue. I especially recommend James. He pays detailed attention to your nails. Read Less

If your thinking about going here, DONT! Horrible service and work done. I got my nails done (acrylic with gel polish) and the day after a my nail broke. Two days later, another nail gone. And finally, not even a week later a third nail is cracked!! They were filed horribly and uneven, so many bumps, not smooth as a nail should look. Would never reccomend this spa to anyone. They suck at doing nails and pedicures are short and suck as well :)! Read Less

Great experience each and every time. Have been 5 times since grand opening and it's the same quality each time. EDIT: The lAst few times the technician was rude and rushed through. My nails were destroyed within 24 hours. Read Less

I’ve been patronizing this nail salon since they opened and I must say the last few appointments have been very disappointing. Today’s visit left me with a very bad taste and I’m not sure that I will be returning. Kevin is extremely rude. He began doing a gel fill and I noticed there was quite a bit of space between the cuticle and the gel that he had placed. I said there was way too much room and it still looked like I needed a fill. He argued with me and then Chris told him... to just do what I wanted, but not before he threw a hissy fit. Slamming his tools etc... I nearly thought he was going to lay down have a tantrum like my 4 year old. My nails suck. Some are thick and some are thin. Worst experience thus far. Never mind the pedicure. My heels are still rough and the guy chopped the entire corner of my left big toenail off. When I said something he couldn’t even fathom what I was saying because they don’t understand a lick of English. Nonetheless you will be very uncomfortable as I am sure they are talking about you. I’m over it. $85 later and I have crappy gel fill and a pedi I could have done myself! See More Read Less

Horrible experience...went in to get my.eyebrows done, i was rushed and one of the men wouldn't finish my eyebrows and yelled at me to leave because i wasnt happy with his job. The Management and staff made me feel so uncomfortable. I would never go back or recommend this place. Read Less

Chris the manager and all his technicians except Max provide horrific customer service. They are just interested in their money. My nails are always chipping after a few days and when I tell them they get an attitude about it. Never again. Very expensive place that provides horrible customer service. Read Less

Absolutely love it here! The staff is friendly and my nails always come out beautifully and they always have the best shows/movies on tv. I've had a regular manicure, powered gel and gel polish. I normally stay away from gel polish because it doesn't stay on my nails very long (2-5 days tops) but figured I would give it a try again and I'm so happy I did! It's been over a week and half and they still look perfect. The prices are so reasonable especially if you sign up for a free membership. I've seen a few people compare them to YH Nail but this place is far better. Last time I went to YH Nail my nails were unevenly cut, my friends powered gel was bumpy and didn't cover her whole nail and they wouldn't fix it. By far the best nail place in the area! Read Less

My first visit was good, The guy who did my pedicure did a nice job. I went today and it was horrible, I had a young man who could have cared less about his job. He didn't say one word to me, hurt me several times and when I asked him to fix something he had an attitude. There is too much competition out there, they need to have an attitude adjustment!( oh and how about when he sneezed in my direction without trying to avoid me) Read Less

The staff is so nice and accommodating. I called to tell them one of my powder gels popped off, they kindly asked when I could come in so they could fix I.T. The powder gels are amazing they usually don't pop off i think I was aggressively using my nails and they still fixed them free of charge. Read Less

This is a terrible nail salon jerks overpriced had a terrible experience they hurry you up if you move the wrong way they hurt you purposefully SCAM! Everything is 10 $ 5 $ extra for absolutely no reason aiko is a very rude woman and her manger is even worst Read Less

Absolutely LOVE this place. So clean, so polite, extremely organized.  Chris does my nails and hes the bomb.com. I always leave with a smile. My nails can last a month without a filling. Toes- well I'm not 100% happy with their pedicures, it's no the worse. They need to learn how to take out the ingrown nails a lot better than they do. Besides that, this place is worth every penny. Read Less

Worst experience ever. Daymen is the rudest nailtech ive ever been to and athough daisy was very sweet my pedicure looked like my 9 year old did it. Both of them also have very very VERY limited english so it was very frustrating! Needless to say i would never go back even if you paid me. The minute i left i threw out their membership card. Read Less

Since just moving to the area I needed to find a nail place and I found this one that I've gone to a hand full of times. Every time Im assisted by someone I get the sense of unwelcome unfriendly feeling. Yesterday took the cake!! I was assisted by Judy Who was very rude very unprofessional and gave me that unwelcoming feeling. A feeling like since I needed service I was a bother to her. Especially when she found out that I was interested in a gel Mani pedi. It just made her attitude even worse. When you go to a nail spa it's a place where you should for relaxed, calm and happy. I did not get the feeling yesterday. I felt rushed especially at the end when she told me "you pay now you pay now" and a sense of trying to get me out. I'm not a person that likes to write negative reviews and I'm sure the owner of this facility will not read this but this place needs to be better managed with providing better customer service care. Read Less

Since just moving to the area I needed to find a nail place and I found this one that I’ve gone to a hand full of times. Every time Im assisted by someone I get the sense of unwelcome unfriendly feeling. Yesterday took the cake!! I was assisted by Judy Who was very rude very unprofessional and gave me that unwelcoming feeling. A feeling like since I needed service I was a bother to her. Especially when she found out that I was interested in a gel Mani pedi. It just made her ...attitude even worse. When you go to a nail spa it’s a place where you should for relaxed, calm and happy. I did not get the feeling yesterday. I felt rushed especially at the end when she told me “you pay now you pay now” and a sense of trying to get me out. I’m not a person that likes to write negative reviews and I’m sure the owner of this facility will not read this but this place needs to be better managed with providing better customer service care. See More Read Less

The salon was lovely. I had made an appointment & was taken immediately. Everything about this place was positive except the technician. The woman did a terrible job on my nails & usually I am not picky. I think she might have been training because she was shaking as she cut my cuticles. She nearly cut me twice. My cuticles were sore after that. I had a gel manicure, which she had to redo to fix them because they looked lumpy. Like when you polish over a coat that wasn't quite dry yet. She fixed them as best she knew how, but she didn't redo them completely. I had the misfortune of having her do my pedicure as well. It looked like I had just polished my own nails, except that she didn't polish the toe nails from edge to edge. She left the ends unpolished. Rookie mistake. I was aggravated at this point, so I just let it be. The business surely looked busy, but I don't think it is wise to let a trainee do a new customer's nails. Their prices are about $20 over what I'd normally pay on Harriman heights road & 17m & not as good. The only positive about the technician was that I liked the way she filed my nails. It's unfortunate because this salon is closer to my home but I wouldn't use them again. I was thinking of having eye lash extensions that were on their brochure, but after dealing with her shaking hands I decided I'd keep my $100. & go elsewhere for that. This was at the beginning of a week, by the end of the week I had to get them redone because it was pealing off. It usually lasts close to two weeks with the gel. This is the first time I was so annoyed by a service I had to put it in writing. So, if you go there make sure you get a seasoned technician because you are paying good money to get your nails done. Read Less

Tried Chocolate Spa today for first time. The worst mani and pedi I ever had. The woman that did my nails seemed like she wanted to get done as soon as possible. She rushed and didn't clean or file my nails and even left pieces of skin hanging off. She also missed a lot of spots. I will never go back. Read Less

1 star for price and cleanliness-important! The plastic disposable liner for the ped bowl is great-would like to see that everywhere, but that's where the good stops. The tech insisted on working on my feet BEFORE permitting me to soak them/wash them- gross if your feet have been sweating in shoes all day! Pedicure was the fastest and  least complete I have ever experienced- 20 minutes, file toenails,QUICK massage,  apply polish and that's it!-No cuticle work, no sloughing/sanding or smoothing, and no English. Normally, I don't care for chit chat anyway, but nor do I care to be gossiped or chuckled about in a language I don't understand. Makes for a funny Seinfeld episode, but uncomfortable when it happens to you-Yes, they grabbed and held up my hands too- amused each other with an animated exchange in what I presume to be Korean, then attempted to upsell,upsell,upsell. I won't be returning. Read Less

The employees here are very rude and disrespectful. I went with my two daughters 7 and 11 to get our nails done. From the minute we walked in they were very pushy and in a rush to get us to pick our colors. I kept having to tell them slow down! Once we sat down to get our manicures done the two ladies kept talking in their language and laughing. After a few minutes the lady working on my nails stood up and asked my 11 year old daughter to show her her nails and then the ...two technicians started laughing out loud. I asked them what's the problem. They looked at me surprised and started to deny what they were doing. I gave it back to them and said to them you are both sitting here laughing at kids? What's the problem? I just couldn't believe how they were laughing at my daughter. I got my girls and left. I told them this is called bullying you should look that up and learn how to treat people! I will never go back and if you have kids don't subject them to this type of treatment. See More Read Less

The employees here are very rude and disrespectful.  I went with my two daughters 7 and 11 to get our nails done.  From the minute we walked in they were very pushy and in a rush to get us to pick our colors.  I kept having to tell them slow down!  Once we sat down to get our manicures done the two ladies kept talking in their language and laughing.  After a few minutes the lady working on my nails stood up and asked my 11 year old daughter to show her her nails and then the two technicians started laughing out loud.  I asked them what's the problem.  They looked at me surprised and started to deny what they were doing.  I gave it back to them and said to them you are both sitting here laughing at kids?  What's  the problem?  I just couldn't believe how they were laughing at my daughter.  I got my girls and left.  I told them this is called bullying you should look that up and learn how to treat people!  I will never go back and if you have kids don't subject them to this type of treatment. Read Less

First time there ; exceptionally clean and visually appealing however-- Went for standard gel manicure asking them to pls match my existing color. Instead of helping me he merely pointed me to three color wheels and told me to pick a color. This is the only place I've ever been to (in 15 yrs of going places) that did not give me a gentle neck massage also. After I paid I had to ask for the card to be marked for frequent visitors despite that I told him twice that I had never been there before. When I got home I noticed the corners and edges of 4 nails that had no polish on them. I may give them 1 more try in future. There are many other places in town with better service but not as clean. Read Less

Visited the salon today for the first time.  My sister lives in the area and was excited about trying the new salon.  I went in for a gel manicure and a pedicure.  Upon arrival, I was told nails first and was directed to the table.  My right hand was soaked, nails cuts (rounded) and filed. Just then a black van pulled up and people spilled out of van and into the spa. They bring the workers in from Queens.  When the workers arrived I was then told to move to the pedicure chair with a new technician (Loki) and my mani would be completed later. Pedi was very good!  When it was completed I was moved back to the table for my mani. When Loki sat down, he picked up my right hand so I told him that hand is done, the other guy did it. Loki ignored me and began clipping and filing my right hand. He then moved to my left hand.  I told him I wanted them rounded, I didn't want these edges. He began speaking in Korean and filing my nails down.  I finally said, "I'll just do it" and picked up the file and began rounding my nails.  He took the file back and scolded me saying next time I should tell earlier that I wanted them rounded!  So, we got through the manicure, he gave me the bill.  I gave him my credit card and handed him a 20% tip in cash. Then I got home and checked my statement and an additional 20% was added to the transaction! So buyer beware, review your credit card statements after visiting this salon! Read Less

This salon opened up recently and I thought I'd give it a try. The first time I went there it was excellent, they were really nice and accommodating so I decided to go back a second time. This time was completely different. The entire time I was getting my nails done this man was grabbing my hands and actually yelling at me to "relax".  He kept getting fed up and throwing his hands up in the air and being extremely rude. I have never experienced such disrespect from someone who is supposed to providing a service that I was paying for. I really did not want to pay for this not only because of the horrible service but the nail job was not even close to worth what I paid for. I wouldn't say not to try here, just hope you don't get a man named Daquen because he made me feel so uncomfortable and offended. Read Less

Do not patronize Chocolate spa in Monroe NY in the stop n shop plaza!!! Their customer service is offensive! My daughter in law to be is from Italy and has a Language barrier so she asked me to communicate to the guy what type of service she wants, he had the audacity to get mad and ask her "who's getting their nails done You or her"? He kept asking her questions she looked at me so I answered but he kept asking her! I said I'm speaking on her behalf if you have a problem wit...h that you can refund us our money and give me my tips back and we can go to YH Nails! I gave them their membership card back and told them I will not be returning! I asked who the owner was and the guy sitting next to him said "I am" so I asked him if that's ok with him? He said I'll take care of it! Here's the owner at the counter! YH Nails is better I'll be going back there See More Read Less

Do not patronize Chocolate spa in Monroe NY in the stop n shop plaza!!! Their customer service is offensive! My daughter in law to be is from Italy and has a Language barrier so she asked me to communicate to the guy what type of service she wants, he had the audacity to get mad and ask her "who's getting their nails done You or her"? He kept asking her questions she looked at me so I answered but he kept asking her! I said I'm speaking on her behalf if you have a problem with that you can refund us our money and give me my tips back and we can go to YH Nails! I gave them their membership card back and told them I will not be returning! I asked who the owner was and the guy sitting next to him said "I am" so I asked him if that's ok with him? He said I'll take care of it! Here's the owner at the counter! YH Nails is better I'll be going back there Read Less

Went to get my legs and hoohaah waxed and dear lord I wasn't sure if she was trying to abuse me bc I came almost closing. Instead of patting the wax on my leg, she was literally smacking it! I swear she took a lip off 😩Buuuuuut she did an okay job tho! Read Less

I'd give them a negative 3-star rating if I could. During grand opening they did a good job in the main/pedi, but they overcharged me an extra $5 without my permission. My second visit, they rushed and even left some unpainted spots on my mani/pedi--- Three coats without even letting the first coats dry. Now I'm left with horrible gashes on my nails which I spent $30 on. I would have to say Walmart does a much better job than this place and even charges a lot less for great service. Caveat emptor. Read Less

Horrible experience. Called and told to come in at 7. They will fit us in. We came in for three pedicures, a manicure, and a polish change. 730 they closed but told us not to worry they will make it work before we even came in. They rushed through our pedicures that our heels didn't even look touched. Throughout getting our nails done they were arguing about us being there because other workers were leaving. Once we asked why they were talking about us, one of the workers then begging to argue about us being there late and continue to argue about us to other employees. My manicure was not considered a manicured. It was rushed and only nails cut and filed and polished. My grandmother polish change was done completely wrong and turned into a manicure because they soaked her nails off. Absolutely will not come back. Read Less

I had a really good manicure here. The technician took his time and made sure to ask my preferred nail length and shape. The salon offers free water bottle and coffee. Also, I loved the massage while I was drying my nails. The massage therapist spent ten minutes on my FREE massage. The ambiance is peaceful. It is clean and airy, very comfortable.Finally, pay cash to get more points through their reward program. They currently have specials going on that make them the cheapest and best nail salon in town. Read Less

Brand new beautiful space with the highest level of cleanliness and hygiene. Finally found a place that uses disposable plastic covers for the soaking spa when doing a pedicure!! And every utensil used is sealed tight in a sterilized pouch. Love this place!!!!! Karen did an amazing job with my pedicure and the massage was just what I needed. Wonderful!!!! I Highly recommend this place! Read Less

Got a gel manicure and was in awe of the amount of colors they had for both regular polishes and gel polishes! Two of my friends got pedicures and said they were amazing. Unique spa pedicures on the menu, as well, with chocolate or lemon scrubs. The spa was extremely clean and the service was fantastic. Very impressed. Carol is fantastic! Used her for two gel manis and a chocolate spa pedi so far. Read Less

I went here the other day to get a fill jus to see what they are about! I really enjoyed the service. I have been looking for a nail salon for a long time and I think this is my new spot! It was clean and they even give you a free massage after your nail appt. Would def recommend! Read Less

My mom and I went to Chocolate Spa & Nails today on April 6th after their opening on April 2nd. We couldn't wait to try it out after seeing the coming soon sign out front for months. We are both SO happy with our services. My mom got a gel fill with the owner Andy and I got a new full set of acrylics with Chris. They were so kind to us, even the other ladies were all smiles. They offer water and coffee which I thought was a great touch. With any gel manicure you get your hands dipped in a paraffin wax which feels so amazing (which I've never done before and don't think any salons in the area do that) and then a nice hand massage followed by a small upper back massage. They really pay attention to detail and both men spoke great English so they could understand what we wanted and had fun conversation. Andy mentioned he has another location, so I knew he must be doing great to open another location. After going to every single nail spa you could name in the area this is by far the best! We will be back!!! :) Read Less