Update: Wow. Nice try. No, there were no profanities, and no - there was no screaming... at least not by me. But rather than continuing to entertain with the "he said she said", let's focus on the fac... Read More
Update: Wow. Nice try. No, there were no profanities, and no - there was no screaming... at least not by me. But rather than continuing to entertain with the "he said she said", let's focus on the facts. Poor quality service that resulted in broken extensions on multiple nails within a 2 week period, with reluctance to fix - when there are more pleasant, higher quality service at a lower price points offered by nearby competitors, minus the emotional owner response. Original review:The owner at the gel bar is very unprofessional and emotional.Never a great sign if the business owner says "DON'T EVER COME BACK HERE" to the customer. Whoa.I was unhappy with the quality of work they did on my nails because they peeled and broke after a few days, so I returned to get them fixed (within 2 weeks). But then another 2 of my extension nails broke with some of the nails peeling again after a few days so I called to get them fixed again. For that second time, they insisted I needed to pay because they had "fixed" the nails already. I let them know that sure, I was willing to pay because I had an upcoming wedding. They said they were fully booked but the manager somehow squeezed me in on the upcoming Saturday. However, a few hours later, the owner called me and said she'll give me a refund because I had "harassed her employees" including her, and asked instead that I don't return. Interesting that they were the ones giving me attitude and kept commenting (i.e. complaining) that they had never seen people whose nails broken or peeled as easily as mine, which is an unnecessary comment. Are they suggesting someone would purposefully break their own nails and get them fixed and waste time?I get gel nails all the time and I usually go to Japanese salons, but I wanted to try this place since it's close to where I live. When I went to nearby Japanese salons I had no issues and the nail work would last 3-4 weeks, versus the peeling and the broken extensions after a few days that I experienced at gel bar (as well as the attitude). I don't need to go back there given the superior service and quality from better options in the city. It's the owner who's losing the customer. Read: If you had a bad day go take it somewhere else, not to your customers. The price here is more expensive than other places ($40 vs. $55) near this area - but with the higher price you experience poorer quality gels and the subpar service & quality. So please don't waste your time and money and go somewhere else. I recommend Studio L, M&M Studio (this was the last place I went recently, and my nails are great after 3 weeks), and Yukie Beauty Spa. FYI, yukie beauty offers a glass of wine or champagne. Read Less