I was very disappointed with the pedicure that I received at this salon. I was rushed to my seat when picking out a polish color. I picked 2 and when I asked the pedicurist if she could put one on a toe so I could compare the colors, she said no. Every product she used on my feet, she tried to sell to me. There was no leg and foot massage as described in the salon menu. When I asked about adjusting the seat so I could be more comfortable, I was told "there's a button on the back." I could not find or reach it and she didn't offer to help. She never removed the toe separators on my feet before I left the salon. I got to my appointment early and yet I felt like I was being rushed. I was finished in 30 mins. In the future I will be having my pedicures at my local nail salon where the service is a lot better. Read Less

I have been frequenting the Franklin Avenue Red Door for over 10 years now. I normally take a day off of my hectic work schedule just to come in and relax. I love this place. It is clean, the staff is courteous and all the services are top-notch. i highly recommend Read Less

I bought a bride and groom package for my aunt and uncle and they were so excited and raved how an indulgent experience.  They said they felt like King and Queen while they were there...Thank you for the staff for taking care of them.  It was a anniversary gift for a dear couple Read Less

My facial was fantastic as usual. However I would avoid coming on a Saturday if you can. It was overcrowded and not enough lockers. Guests had to share or use broken ones that would not lock. Also very misleading but the Yelp coupon for 10% was not accepted!!! They said any day but Saturday however it's not noted on the coupon and not printed anywhere in the spa.  The ladies up front apologized but that doesn't make up for the $25. Read Less

Jackie Chan at the Red Door Salon in Garden City is a very talented hairdresser. She does magic with my fine, straight hair. But she will respect your wishes and doesn't cut off anymore than you ask for. The facility is luxurious. Read Less

Website is down and couldn't book an appointment since this morning. Got out of work and had to wait on hold for over 40 minutes for them to say they had one appointment but I had to be there in 5 minutes. And then they told me they close at 6, insinuating that I should've called earlier to make an appointment. There's no reason why you should have people waiting so long to try to make an appointment!!! Unacceptable!!!!!!!!! Read Less

After having a terrible experience at the spa at eastwind, I was so pleasantly surprised with the wonderful experience I had at Red Door in Garden City.  Matthew was a wonderful technician! The whole experience was relaxing and had more things added as part of the package at no additional charge for a lesser price! I highly recommend the Spa in Garden City. Read Less

This spa is very clean and the staff all very welcoming. I can in with neck and back pain and I let the masseuse know this ahead of time. I had an hour massage and she paid special attention to my problem areas. I was sore the next day but after three days my back and my neck felt brand new, I had no more pain and avoided having to go to the doctor for my back. Highly recommend this location, will be sure to be back. Read Less

Let me just tell you, I have been to some of the most shmoozy and expensive spas in the country, and I always come back to this red door location. ELLEN IS A GENIUS. I am still fairly young, and don't have major problems with my skin other than a pimple here and there. But Ellen takes her time to talk to me about preventative care, and my skin is ALWAYS GLOWING when I leave. Not only that, but the people there are so nice. I've had more than 20 massages there, and there is not one person who doesn't do an amazing job. I do not have any experience with getting manicure/pedicure/hair/makeup done there, but their massages and facials are to die for. PLUS THEY ARE OPEN ON SUNDAYS WHICH IS JUST THE GREATEST THING EVER. Do yourself a favor; book yourself a facial with Ellen and prepare to GLOW! Read Less

I had the Ultimate Arden Facial which was absolutely divine.  The spa was very busy that day so there were waits to check in and check out and the locker room was crowded but it was a Saturday afternoon so to be expected.  The spa is clean and the services are always on point.  Will be back. Read Less

Really need a good spa in Nassau county, but this place is not it. Management needs to check qualifications of facial and waxing technicians. I have given them a few chances but services do not improve. Facial was so rushed that I felt like her hands were all over my face, nose and eyes, making it hard to breathe, let alone relax. Management, please take notice! Read Less

Went for a couple's massage today and it was my wife's first. From when we walked in the atmosphere, the staff, everything was great. We had to wait about 15 minutes before we got taken back but WOW! Roman was amazing. Professional, polite and hands of absolute magic! Not to mention they were very accommodating with making an appointment. My wife loved it just as much. Would recommend highly... Can't wait to go back!!! Read Less

I really enjoyed my full day there, they went beyond professionalism with me, also my hot stone massage with Matthew was heavenly, facial was good too, I was treated like celebrities. I only got the same experience in Dubai. I highly recommend it. Read Less

I visited this location for a Microderm abrasion facial with Georgina.  The visit started out okay, the facilities are nice, there's one big changing room. two nice large showers, two large restrooms and a small locker area.  I had to switch lockers, after the first one I was given was stuck in the "lock" position, not a big deal.  The towel I was given had a lot of hair stuck in the velcro, which was kind of gross, but, forgivable. About 15 minutes into my treatment a fire alarm started to go off, we had to go outside and wait in our robes for the fire department to come and check it out (one of the firemen being my neighbor).  I understand this could not be helped, but it was a pretty awful experience, to be in a vulnerable state like that in front of a group of strangers, which I thought we would be compensated for.The rest of the facial went okay-- although I was a little perturbed when the facialist offered me a different type of mask for an upcharge of about $50.  I was truly shocked, especially after the inconvenience, that I wasn't offered that for free.When my treatment ended, I was not offered the promised "make up refresher" and I was offered nothing for ordeal, which was terrible. I ended up with a stiff neck after having to go outside in the cold with my skin all wet and I was there about an hour longer than I planned.I eventually got 20% off the total price of my treatment, but it was not offered to me, another couple had to ask management to come out and adjust their price and I piggy-backed off of them and she seemed annoyed by it.  A big company with high prices like Red Door, should have had a plan ready to compensate customers, we never should have had to ask for anything.  Not to mention, 20% off in this situation is not very much, certainly not enough to make me come back.Very disappointed, I'll be taking my business elsewhere. Read Less

So disappointed! We have been the the Atlantic City location in harrahs before and had a fabulous experience. This place we were rushed in and out and was not enjoyable at all!!! Rude and bread staff. We were not greeted at front desk when we walked in and were whisked away for one another with no informed detail. Couple massage from hell! Read Less

Was there the other day had my haircut by sucely....she is very good at what she does and so sweet and personable have known her for a long time....i also liked the place everyone was very nice will Def be going back....i highly recommend sucely Read Less

So very disappointed...had an appointment this evening at 5...sat down to have my hair colored and was approached by an employee who advised me they wouldn't have time to cut my hair! They accused me of being late...and then realized they had the appointment set at the wrong time...instead of accommodating me ...they told me they'd give me a token discount on my next appointment ...had special event this week end and left work early...not the first time they coordinated appointments wrong...need to get their front desk in shape...won't go back Read Less

I went with my best friend for my very first massage. The entire staff was very friendly and courteous. My friend had Allison, and I had Matthew. The massage was heavenly!! Getting off the table my lower back hurt terribly (I have a bad back). Matthew was kind enough to bring me a warm heating pad which felt so good as my friend and I relaxed on the comfortable sofa. Everyone treated us like royalty, and we will most definitely come back!! Read Less

The Red Door Spa on Franklin Avenue in Garden City NY is an absolute delight! The staff is welcoming and professional; the atmosphere relaxed and pleasant; the treatment rooms warm and welcoming and super comfortable with padded heated tables, wonderful scents and talented staff who are very attentive and concerned with your comfort. Never have I had other than a wonderful experience there whether for a massage or facial. Highly recommend this place! Read Less

It was time. It'd been a year since my last bad haircut ... Yea, it was like that. Making the appointment was easy enough, so was getting there and parking.  Maybe it was the soft robe you slip into or because I hadn't washed or brushed my hair for a few days and swam (in salt water) but I sure do enjoy relaxing and getting my hair washed by someone else (Thanks Mia!).  It was so flattering how the entire front desk staff was complimentary when I appeared and all I can do is give all the credit to Raymond. He listened and took his time.  I didn't feel rushed or a bother, I actually felt comfortable sitting still which I usually don't. I was so comfortable I didn't go rushing out with wet hair like I usually do.  I stayed and finally realized why blowout bars became a thing.  Thank you Raymond! Read Less

When I arrived for my appointment I was given a wonderful reception from the young lady at the front desk. I've been seeing Ray once a week for the past nine months. He completely understands how to cut and style my long curly hair. Ray created a sexy shape just for me that is easy to manage between visits. His work is incredible! Ray carefully blows out my hair with body and shine and it holds almost indefinitely! I've never received so many compliments! I recommend Ray to those who demand excellence. He is a cut above the rest! Read Less

While my services (massage and facial) were fine, I was extremely disappointed in the front desk staff. They were very dismissive when I asked to get my complementary make-up touch up, which they reminded me about at check in. Then after waiting 10 minutes for someone to come and assist me, the woman at the desk looks up and goes "Oh your still waiting?" She then pretended to find someone to help but after another 5 minutes I said forget it. If I want to be ignored and treated like crap I don't need to first spend $400. Will not return to this location. Thank you for completely undoing my relaxing massage. Read Less

Julie is the best!!! I had the best hot stone massage ever! I am so very sensitive to pressure and touch but my masseuse was so very perceptive to what I needed.. took my teenaged daughters for manicures and they loved the spa also, we'll be back. Read Less

I have to say that of all the hair colorists I have entrusted with my hair over the years, Danielle McCormack is head over heels the best! She is a true artist who knows how to play with light and color and truly listens to the look you are trying to achieve while guiding you to make age appropriate choices. She has an expert eye that can see your skin's undertones and bring out the most flattering hues to make you look both beautiful and relevant in today's world. I have recommended her to many family members and friends and they are always grateful! Thank you Danielle! Lisa Cook Read Less

My hair has been touched by an angel! Yesterday was my first time at the salon. I was referred there by my niece to book an appointment with Dominique. I'm so glad I did! I checked in at the front desk. No long wait and my stylist is very personable. She is very knowledgeable and I left there a happy woman! I've been receiving compliments on my hair cut ever since and it hasn't been 24 hours! I highly recommend booking Dominique for your next hair appointment! Read Less

Very pleasant and relaxing atmosphere. Swedish massage was great. I'll be back! Since this was my first experience at The Red Door Salon and Spa I was shown wear to change, robe and slippers in locker, but no verbal indication what to do with them once my massage was completed. I did see a hamper in the changing room for the used robe, but where to put the slippers???? Also, within the salon, there was no sales person to inquire if I wanted to purchase the aromatherapy scent used during my massage. All in all it was a great early morning get away to start the day!!! Thanks Julia!!! Read Less

Im taking a star because im 23 years old the staff doesn't treat me seriously. If they want a younger crowd you to treat them with respect especially when they are regular clients.the hairdresser manual kept treating me like it was my first massage ever and first blow out ever. and the blow out ended up coming horrible. she didn't know what she was doing and they thought did awesome. the only thing she blew was my mind with shock. Read Less

This is the second time I've been to this spa. Both times I received a signature massage and a spa manicure and spa pedicure. I come here because I want to fee like a princess with no distractions. I lock my phone in the locker and take the whole experience in. Allison does an amazing massage and Sam is amazing with nails. Both were not too chatty and let me enjoy my day of thinking about nothing! I truly enjoy coming here. Even though it is a small spa, and there's really not much else to do besides get your treatment done, the good service makes up for it. Pros: Clean, smells wonderful and the robes are so comfy. They are organized and the quality of service is impeccable! Cons: very small spa, relaxation room is nice if you come 30 minutes before your treatment. Only offer coffee, water and tiny biscotti snacks Read Less

Paradise in garden city. I discovered this day spa purely by coincidence.its the perfect "hotel type" spa sans sauna/steam/whirlpool but everything else perfectly coordinated to leave you shiny brand new.I went with 2 of my daughters and we were treated like royalty plus we had the luck that the services we wanted to add on were available for the 3 of us all at once. So we did Signature facials which last an hour and are pure bliss. Then we ordered our spa lunch and slipped on to get our hair did in record time. We then slipped into the cushy velvety seats to enjoy salads and wraps freshly made and light.They are part of spa week so take advantage of discounted rates.Membership is a good deal too Read Less