Well I was told 15 mins for a mani pedi and a hour later and cold water they finally started my pedi. Adam is a doll I really appreciate him (and his honesty) but the lady in 5 that did my mani was te... Read More
Well I was told 15 mins for a mani pedi and a hour later and cold water they finally started my pedi. Adam is a doll I really appreciate him (and his honesty) but the lady in 5 that did my mani was terrible. Honestly, does not know how to do nails I hd a very basic request ... I refuse to return here. Please make this your last option. Save yourself the money. Read Less
PAT WILLIAMS
4 Jun 2018
REPORT
I enjoy going to Casablanca I no the manager Eric personally. He's always friendly and care about his customers. Everyone should go there to get their nails done.
Ranu
30 May 2018
REPORT
I went to Casablanca nails despite seeing the one star reviews because it is by far the closest to fort drum. TRUST THE ONE STAR REVIEWS. See attached photos and you'll know why I say that.
I made a... Read More
I went to Casablanca nails despite seeing the one star reviews because it is by far the closest to fort drum. TRUST THE ONE STAR REVIEWS. See attached photos and you'll know why I say that.
I made an appointment over the phone, but at the store it didn't seem like they are keeping any track of that. They were servicing clients one by one from the walk-in sign in sheet. I had Eric as my nail technician for SNS dip powder. He was working on my nails and on another client's at the same time for the first half of my appointment. Despite that he was very fast; but sloppy (again see pictures). The gel and color was left all around my nails, finish was chipped and uneven. After I pointed it out, Eric halfheartedly tried to file a chip away. Lets just say it's still there. I'm thoroughly disappointed in my experience at Casablanca; next time I will make the half hour drive to Watertown to get my nails done. Read Less
amy steinke
29 Apr 2018
REPORT
I will never go back to this nail salon. First an employee cut one of my friends and didn't even say sorry and I sat in water for about an hour I don't mind waiting but don't soak my feet for an hour.... Read More
I will never go back to this nail salon. First an employee cut one of my friends and didn't even say sorry and I sat in water for about an hour I don't mind waiting but don't soak my feet for an hour. There were three of us in our group and I was getting a longer pedicure and they hadn't even started me when my friends were already done. Didn't appreciate the fact that they made me go to the ATM to pay so not only did they make money off me for a pedicure but they also make a fee every time someone uses the ATM. Read Less
Jasmin Albino
23 Apr 2018
REPORT
I Will NEVER come back to this place!! The girl with the short hair at table five was horrible. She’s doesn’t have good nail skills and has Horrible customer service. I went for a fill and nail repair... Read More
I Will NEVER come back to this place!! The girl with the short hair at table five was horrible. She’s doesn’t have good nail skills and has Horrible customer service. I went for a fill and nail repair and she refused to do my nails because she, “do not do people nails if they hurt” I’ve gotten my nails done countless places and I’ve never been caused pain until I went to this place!!! Was by far the worst. She put glue all over my actual finger and used an extra big plastic tip that didn’t even fit my nail right, which made no sense. When I mentioned that it was too big she gave me an attitude and said “I’m not done” then Continued to file the nail which instantly popped off due to the fact it was too big!! She put so much glue on that one nail though. it hurt even worse then it did before I got there and now I’m walking around with unfinished nails! I do NOT recommend coming to this place at all! Not even from around here was hoping to get my nails done by some professionals but instead I got the complete opposite. SMH !!!!!!!!!!!!!!!!!!!!! Read Less
Raschod Wade
13 Apr 2018
REPORT
I love going to see Eric, he knows exactly what I want every time, I’ve never had to wait the staff are amazing a friendly, Casablanca is a very clean and friendly spa, I even take my girls in and the... Read More
I love going to see Eric, he knows exactly what I want every time, I’ve never had to wait the staff are amazing a friendly, Casablanca is a very clean and friendly spa, I even take my girls in and they always do their nails and make them feel special I wouldn’t see anyone else but them, they are by far the best and nicest spa to go to, I love the Casablanca spa team. Read Less
Jazmynn Jenkins
30 Mar 2018
REPORT
Service: came in for a basic pedicure & was the first person signed in. They opened with only 2 people on a Friday. A third person came maybe 30mins later. There was confusion on who’s doing what when... Read More
Service: came in for a basic pedicure & was the first person signed in. They opened with only 2 people on a Friday. A third person came maybe 30mins later. There was confusion on who’s doing what when there was about 5 ladies waiting. There was a lady who was on her lunch break, so I offered to let her go before me...& they said no.
Pedicure: (Aaron) - it started off okay, but the cuticle shaping was rough. He ended up cutting me & my big toe started bleeding. He didn’t say sorry or anything & kept going as if I wasn’t paying attention. The polish job wasn’t that good either. He did an undercoat of white to make my color pop, which was good, but overall I wasn’t fully satisfied. - but I still tipped Read Less
Kimberly S.
2 Mar 2018
REPORT
I am very particular about my brows and how they're shaped and tweezed. The lady (with short hair) did mine was literally the best I have ever encountered. Afterwards, she even did some ombre powder s... Read More
I am very particular about my brows and how they're shaped and tweezed. The lady (with short hair) did mine was literally the best I have ever encountered. Afterwards, she even did some ombre powder style brow makeup which I absolutely loved! I highly recommend for a reasonable price for eyebrow waxing. Read Less
Sadie Simon
28 Jan 2018
REPORT
I came here for a pedicure about a year ago, which went great, so I decided to come in for a nail fill a few months ago. I had my nails done with acrylic at a different location out of state. When the... Read More
I came here for a pedicure about a year ago, which went great, so I decided to come in for a nail fill a few months ago. I had my nails done with acrylic at a different location out of state. When the person was doing my fill, they seemed very careless with the nail drill and ended up taking out a chunk of the acrylic along with my natural nail which made it bleed badly. I tried to tell them, but they seemed to not understand what I meant. I was in the store for maybe 15 minutes total, and felt rushed this day. By the end i was not happy with how they looked either and imediately took them off as soon as i got home. All in all, it was a good pedicure experience, but a terrible manicure experience. Read Less
Nicole S.
5 Jan 2018
REPORT
I'll start with the bad. Even if you have an appointment you will more than likely have to wait an extra 30 minutes or so before being seen. Apart from this once you are seated it's a great experience... Read More
I'll start with the bad. Even if you have an appointment you will more than likely have to wait an extra 30 minutes or so before being seen. Apart from this once you are seated it's a great experience. I've been here twice and both times the took really good care during my pedicure (I have horrible callus on my feet). I will continue to come here. Read Less
Perretta T.
29 Mar 2017
REPORT
I used to get my fingernails and eyebrows done on a regular basis at Casablanca. The quality of service has gone down. I stopped getting my nails done because quality is lacking and prices to high. I ... Read More
I used to get my fingernails and eyebrows done on a regular basis at Casablanca. The quality of service has gone down. I stopped getting my nails done because quality is lacking and prices to high. I was still going for eyebrow waxing... until today! I went in to have eyebrows done, woman usually does them she does very good. I had the man today and service was awful... like he was in a hurry. He was so rough my eyebrow is so red and he was so rough with the tweezers he actually pulled my skin off. Eyes are sensitive and this hurts terrible! I am so disappointed! Read Less
jenn45785
6 Jan 2013
REPORT
If I could give this rating ZERO stars I definitely would. I have been getting my nails done for about 10 years now, both acrylic and manicures with shilac. This nail salon is by far the worst I have ... Read More
If I could give this rating ZERO stars I definitely would. I have been getting my nails done for about 10 years now, both acrylic and manicures with shilac. This nail salon is by far the worst I have ever been to. I had the same experience as the previous reviewer. They completely rushed on my manicure and cut my thumb pretty bad. I was bleeding the entire time and went through the 2 band aids that they provided. He continued with my manicure while applying alcohol to my thumb. He was trying to hold conversation in the beginning before he cut me and at the end when it was time to pay he acted like he didn't know english. I paid full price and never got an apology. I will never go back. Read Less
jenn45785
6 Jan 2013
REPORT
twhit
17 Aug 2012
REPORT
I had the worst experience at this salon. The staff made me feel rushed even though the salon was empty. The guy doing nails sliced my fingers open and did not even show concern even when I started ... Read More
I had the worst experience at this salon. The staff made me feel rushed even though the salon was empty. The guy doing nails sliced my fingers open and did not even show concern even when I started bleeding. I gasped and pulled my hand away and all he did was grunt and yoked my hand back. The guy was obviously pretending to not speak english very well so I would not be able to understand when he was tacking up the prices. I was told what i wanted was going to cost $40 but when I went to check out they ended up charging me $78. My experience was so bad I actually had a nightmare about it that night. Read Less
Well I was told 15 mins for a mani pedi and a hour later and cold water they finally started my pedi. Adam is a doll I really appreciate him (and his honesty) but the lady in 5 that did my mani was te... Read More
Well I was told 15 mins for a mani pedi and a hour later and cold water they finally started my pedi. Adam is a doll I really appreciate him (and his honesty) but the lady in 5 that did my mani was terrible. Honestly, does not know how to do nails I hd a very basic request ... I refuse to return here. Please make this your last option. Save yourself the money. Read Less
PAT WILLIAMS
4 Jun 2018
REPORT
☆☆☆☆☆
REPORT
I enjoy going to Casablanca I no the manager Eric personally. He's always friendly and care about his customers. Everyone should go there to get their nails done.
Ranu
30 May 2018
REPORT
☆☆☆☆☆
REPORT
I went to Casablanca nails despite seeing the one star reviews because it is by far the closest to fort drum. TRUST THE ONE STAR REVIEWS. See attached photos and you'll know why I say that.
I made a... Read More
I went to Casablanca nails despite seeing the one star reviews because it is by far the closest to fort drum. TRUST THE ONE STAR REVIEWS. See attached photos and you'll know why I say that.
I made an appointment over the phone, but at the store it didn't seem like they are keeping any track of that. They were servicing clients one by one from the walk-in sign in sheet. I had Eric as my nail technician for SNS dip powder. He was working on my nails and on another client's at the same time for the first half of my appointment. Despite that he was very fast; but sloppy (again see pictures). The gel and color was left all around my nails, finish was chipped and uneven. After I pointed it out, Eric halfheartedly tried to file a chip away. Lets just say it's still there. I'm thoroughly disappointed in my experience at Casablanca; next time I will make the half hour drive to Watertown to get my nails done. Read Less
amy steinke
29 Apr 2018
REPORT
☆☆☆☆☆
REPORT
I will never go back to this nail salon. First an employee cut one of my friends and didn't even say sorry and I sat in water for about an hour I don't mind waiting but don't soak my feet for an hour.... Read More
I will never go back to this nail salon. First an employee cut one of my friends and didn't even say sorry and I sat in water for about an hour I don't mind waiting but don't soak my feet for an hour. There were three of us in our group and I was getting a longer pedicure and they hadn't even started me when my friends were already done. Didn't appreciate the fact that they made me go to the ATM to pay so not only did they make money off me for a pedicure but they also make a fee every time someone uses the ATM. Read Less
Jasmin Albino
23 Apr 2018
REPORT
☆☆☆☆☆
REPORT
I Will NEVER come back to this place!! The girl with the short hair at table five was horrible. She’s doesn’t have good nail skills and has Horrible customer service. I went for a fill and nail repair... Read More
I Will NEVER come back to this place!! The girl with the short hair at table five was horrible. She’s doesn’t have good nail skills and has Horrible customer service. I went for a fill and nail repair and she refused to do my nails because she, “do not do people nails if they hurt” I’ve gotten my nails done countless places and I’ve never been caused pain until I went to this place!!! Was by far the worst. She put glue all over my actual finger and used an extra big plastic tip that didn’t even fit my nail right, which made no sense. When I mentioned that it was too big she gave me an attitude and said “I’m not done” then Continued to file the nail which instantly popped off due to the fact it was too big!! She put so much glue on that one nail though. it hurt even worse then it did before I got there and now I’m walking around with unfinished nails! I do NOT recommend coming to this place at all! Not even from around here was hoping to get my nails done by some professionals but instead I got the complete opposite. SMH !!!!!!!!!!!!!!!!!!!!! Read Less
Raschod Wade
13 Apr 2018
REPORT
☆☆☆☆☆
REPORT
I love going to see Eric, he knows exactly what I want every time, I’ve never had to wait the staff are amazing a friendly, Casablanca is a very clean and friendly spa, I even take my girls in and the... Read More
I love going to see Eric, he knows exactly what I want every time, I’ve never had to wait the staff are amazing a friendly, Casablanca is a very clean and friendly spa, I even take my girls in and they always do their nails and make them feel special I wouldn’t see anyone else but them, they are by far the best and nicest spa to go to, I love the Casablanca spa team. Read Less
Jazmynn Jenkins
30 Mar 2018
REPORT
☆☆☆☆☆
REPORT
Service: came in for a basic pedicure & was the first person signed in. They opened with only 2 people on a Friday. A third person came maybe 30mins later. There was confusion on who’s doing what when... Read More
Service: came in for a basic pedicure & was the first person signed in. They opened with only 2 people on a Friday. A third person came maybe 30mins later. There was confusion on who’s doing what when there was about 5 ladies waiting. There was a lady who was on her lunch break, so I offered to let her go before me...& they said no.
Pedicure: (Aaron) - it started off okay, but the cuticle shaping was rough. He ended up cutting me & my big toe started bleeding. He didn’t say sorry or anything & kept going as if I wasn’t paying attention. The polish job wasn’t that good either. He did an undercoat of white to make my color pop, which was good, but overall I wasn’t fully satisfied. - but I still tipped Read Less
Kimberly S.
2 Mar 2018
REPORT
☆☆☆☆☆
REPORT
I am very particular about my brows and how they're shaped and tweezed. The lady (with short hair) did mine was literally the best I have ever encountered. Afterwards, she even did some ombre powder s... Read More
I am very particular about my brows and how they're shaped and tweezed. The lady (with short hair) did mine was literally the best I have ever encountered. Afterwards, she even did some ombre powder style brow makeup which I absolutely loved! I highly recommend for a reasonable price for eyebrow waxing. Read Less
Sadie Simon
28 Jan 2018
REPORT
☆☆☆☆☆
REPORT
I came here for a pedicure about a year ago, which went great, so I decided to come in for a nail fill a few months ago. I had my nails done with acrylic at a different location out of state. When the... Read More
I came here for a pedicure about a year ago, which went great, so I decided to come in for a nail fill a few months ago. I had my nails done with acrylic at a different location out of state. When the person was doing my fill, they seemed very careless with the nail drill and ended up taking out a chunk of the acrylic along with my natural nail which made it bleed badly. I tried to tell them, but they seemed to not understand what I meant. I was in the store for maybe 15 minutes total, and felt rushed this day. By the end i was not happy with how they looked either and imediately took them off as soon as i got home. All in all, it was a good pedicure experience, but a terrible manicure experience. Read Less
Nicole S.
5 Jan 2018
REPORT
☆☆☆☆☆
REPORT
I'll start with the bad. Even if you have an appointment you will more than likely have to wait an extra 30 minutes or so before being seen. Apart from this once you are seated it's a great experience... Read More
I'll start with the bad. Even if you have an appointment you will more than likely have to wait an extra 30 minutes or so before being seen. Apart from this once you are seated it's a great experience. I've been here twice and both times the took really good care during my pedicure (I have horrible callus on my feet). I will continue to come here. Read Less
Perretta T.
29 Mar 2017
REPORT
☆☆☆☆☆
REPORT
I used to get my fingernails and eyebrows done on a regular basis at Casablanca. The quality of service has gone down. I stopped getting my nails done because quality is lacking and prices to high. I ... Read More
I used to get my fingernails and eyebrows done on a regular basis at Casablanca. The quality of service has gone down. I stopped getting my nails done because quality is lacking and prices to high. I was still going for eyebrow waxing... until today! I went in to have eyebrows done, woman usually does them she does very good. I had the man today and service was awful... like he was in a hurry. He was so rough my eyebrow is so red and he was so rough with the tweezers he actually pulled my skin off. Eyes are sensitive and this hurts terrible! I am so disappointed! Read Less
jenn45785
6 Jan 2013
REPORT
☆☆☆☆☆
REPORT
If I could give this rating ZERO stars I definitely would. I have been getting my nails done for about 10 years now, both acrylic and manicures with shilac. This nail salon is by far the worst I have ... Read More
If I could give this rating ZERO stars I definitely would. I have been getting my nails done for about 10 years now, both acrylic and manicures with shilac. This nail salon is by far the worst I have ever been to. I had the same experience as the previous reviewer. They completely rushed on my manicure and cut my thumb pretty bad. I was bleeding the entire time and went through the 2 band aids that they provided. He continued with my manicure while applying alcohol to my thumb. He was trying to hold conversation in the beginning before he cut me and at the end when it was time to pay he acted like he didn't know english. I paid full price and never got an apology. I will never go back. Read Less
jenn45785
6 Jan 2013
REPORT
☆☆☆☆☆
REPORT
twhit
17 Aug 2012
REPORT
☆☆☆☆☆
REPORT
I had the worst experience at this salon. The staff made me feel rushed even though the salon was empty. The guy doing nails sliced my fingers open and did not even show concern even when I started ... Read More
I had the worst experience at this salon. The staff made me feel rushed even though the salon was empty. The guy doing nails sliced my fingers open and did not even show concern even when I started bleeding. I gasped and pulled my hand away and all he did was grunt and yoked my hand back. The guy was obviously pretending to not speak english very well so I would not be able to understand when he was tacking up the prices. I was told what i wanted was going to cost $40 but when I went to check out they ended up charging me $78. My experience was so bad I actually had a nightmare about it that night. Read Less