I traveled for 45 minutes to get my hair colored and so that my daughter could get a haircut before school started. The receptionist was not very engaging and did not alert my stylist that I was there. After waiting a short time my stylist came out and said that her boss/the owner told her that she had to go home. My stylist who was very apologetic offered to reschedule me for another day on her time however a boss who asks his stylist to cancel appointments and lets money walk out the door does not really care about his customers or his business. Very unprofessional. Read Less

Came to Capello with my bridesmaids for manis and pedis. Not bad. I was hoping I could get acrylic nails, since my nails are kind of short for a French gel mani, but they couldn't accommodate. That's really my only complaint. Everything else was pretty good. Read Less

My whole family & I have been coming to CAPELLOS for 30+ years! Always excellent service & great staff. Liz K. has been working her magic on my hair for years now. (My adult children even travel from out of town to see her too!) Liz is ultra professional & gentle & kind in her approach. She is a great listener before she begins to cut or shape my hair. She takes in my feedback as to what I like about my previous haircut & always asks what I'd like to see happen next. It is ab...solutely refreshing to sit in her chair! Liz K. is the BEST! I have also used many of CAPELLOS other services over the years & have regular manicures/ pedicures w/ Sue S. She is meticulous & thorough in her work and always a pleasure to be with. I absolutely love the way she does my nails. She is a joy to see every week! CAPELLOS has been & will always be our 1st choice for Salons & I highly recommend them!! See More Read Less

I absolutely love Capellos!! The staff is all so friendly and helpful! Nicole has been doing my nails and pedicures for many years...she is the BEST ...she is AMAZING ... very professional ...love love love her!!! Read Less

I have been going to Capello's for 20 years! Liz Karcher has is a creative, amazing stylist who has transformed my look more than once through the years. I highly recommend her as well as the salon for its professionalism. The best!! Read Less

I have switched hair dressers several times over the course of the last few years and I must say that Jamie does an amazing job. She has been my hairdresser for almost a year now and she knows exactly the look I am going for, and as a blonde, doing what I am asking while still making sure my hair is healthy is very important. She recommends great products and I always leave there feeling 100% satisfied with my look! I would definitely recommend this salon! Read Less

I love love love Jamie! She does a beautiful job on my hair and my daughter's hair. Everyone at Capello’s III are professional, courteous, and extremely competent! I've been coming here for many years and I've never had a bad experience! I also love Christina the receptionist rocks and Amber W does a beautiful gel manicure! Read Less

I'm so thankful for Rose cutting/styling my hair! It can be hard for me to figure out what I want to do with it and she helps me get what I like without making me feel pressured/bad for not being sure (or making me more confused) . She makes it look better than I thought it could and is so funny and kind! I'm so glad I found her when my last stylist (at a different salon) retired, I get nervous when I don't know who to trust with my hair. 🙌 Definitely my favorite stylist! Read Less

I absolutely love Capello's. Yes it is expensive. But much like almost anything in the world, you pay for what you get. While waiting, they give me wine. I have had at least 4 different people tending to me throughout an appointment here. Going from black hair to blonde is not easy, but Joette is an expert and knows how to get it done and get it done right. My hair is still very healthy and I have not cut it throughout the process. Nor does she try and force me to cut it or even trim it. I hate when hair places pressure you like that.I will continue to come here because of the service, the ambiance, (the wine), and the final product. I have also gotten a massage here once, and that was fantastic as well.They have another location, but I'm not sure how that one is since I've only come here. I have another appointment on Halloween so I may update this then! Or at least post some pics.X's and O's!J Read Less

Absolutely AMAZING! This is my favorite location of all. I have such a difficult , uncontrollable, 3B curl type of hair and yet they did an amazing job in transforming my hair today. I am BEYOND satisfied with the trim/haircut and color that I've received today. It was worth every penny. Thanks for bringing my curls back to lifeRead Less

I am not happy with this location. They have burned me twice with cancellations ! First was cancelling three out of four appts for my daughters birthday. I couldn't have three of her friends not get their nails done while she did. That was in March.  I tried again and made a surprise appt for acrylics for another occasion this weekend and they cancelled that one today. So, they have lost a customer. Perhaps they need to hire more reliable nail techs Read Less

I'm torn between giving four stars and five stars, so I'm going with five. The service I get is definitely a five star experience every time. The spa itself is more of a four star spa, though. There are some improvements that could make it much better, but that's not the fault of the people who work there.To say that I'm a regular client is an understatement. I go every two weeks for color (My hair grows very fast & the gray frequently needs touching up). In addition, I go about three times a month for a blow-out. I've also been for massage and nail services.Most of the time I go, I see Neil for my hair. He's fantastic with color. I love that I don't even have to show him pictures. He often says, "What do you think about this..." and proceeds to tell me something awesome he'd like to do with my hair. Sometimes I text him pictures during the week too, but I really appreciate that I don't have to rely on just my own ideas. Recently, Neil underwent a color training and texted me to tell me he couldn't wait to try this new color on my hair. I was so excited that he had some fun ideas in mind for me. He's really a big city stylist and we are so lucky to have him in little East Amherst!Besides doing amazing color, Neil's haircuts and blow-outs are really classy. I love when he does the round brush on me. He uses like 5 brushes at once. I get more compliments on my hair after one of his round brush blow-outs!If it's a massage you're after, Eileen is amazing. She is great at using deep pressure without hurting you. She listens to not just what I say, but the way body responds. I've seen her several times for therapeutic massage, including work for compartment syndrome and for plantar fasciitis. I had a spinal fusion surgery, and Eileen is great to be careful about anything that might aggravate me.The nail salon is awesome if you're looking for a place that doesn't use dremel tools. They do it all by hand, and English is their first language.You can book appointments online, but not all services are mentioned online. They have a great text reminder service. The front staff is friendly and complimentary. They're great at providing advice on some products too.One last thing, if you get regular services, they offer package deals to save you money if you prepay. Tip: Gratuities have to be made in cash, but there is an ATM in the lobby. Read Less

I recently went to the Capello's location on Transit to get a hair cut. This was my first time here for a cut as I usually go here for nails only.  I should have stuck with just nails sadly.  I explained what I wanted and what I didn't want. I even showed her photos. I walked out of there looking like a bad...REALLY bad mom bob from 1995!  I mean bad suburban mom bob. Now it's too short to fix. I just have to grow it out. Not to mention it was uneven on both sides.  I'm beyond upset. Regret every second!  Go elsewhere for hair cuts unless you want to look matronly instead of modern! Read Less

I've been going to Capello's for a year and a half now and I must say, it is by far the only place I will go to! I agree with a previous post, a few girls from the front desk staff can be a bit more welcoming. This is not to say that all of them have bad customer service skills - there are only a few snobby girls. Either way, they have never messed up my reservation, which keeps me happy.Ive tried a handful of stylists, but my FAVORITE one is Rose! I have very curly hair - something several stylists seem to be scared of handling. In the past, I have walked out dissapointed in paying top dollar for a blow out or color that didnt seem as if there was any effort put into it. Rose has never messed up my hair cut and has even suggested great hair colors for me. She is the only one that knows how to blow out my hair along with pairing the right color. If you decide to take a trip to Capello's, I HIGHLY SUGGEST to book an appointment with Rose! Her service and skills are superb! Read Less

Liz Karcher is the best!! I have gone to her for the last 20 years. She is always on top of her game and is phenomenal with color and up-dos! Every time I get my hair colored (a cool dark brown with violet undertones), I ALWAYS get at least one compliment. Make sure you schedule a couple months in advance though!! Read Less

I was very disappointed! I had my bridal party go in to get their hair done on one of the most important days of my life and walked out unsatisfied. My hairstylist Rose was very unpleasant and had the worst bedside manners. She at most said 10 sentences to me. She continued to roll her eyes and huff and puff the whole time she was doing my hair. I was confused to why she was being so rude to me? Was she having a bad day? Why is she taking it out me? Uhh... I am the bride and I'm paying for a service. I will not be coming back and advise others to go elsewhere. Read Less

I've been getting my haircut at Capello's for over ten years now.  For the first five years, I went to the Capello's on Main Street in Williamsville and now I only frequent the Transit location where Jeryl is my stylist.  I won't let anyone else cut my hair, she's the best!Let me just say, the girls at the front the desk always appear to be very busy and there are times when no one seems to care if I'm standing there waiting.  There's only one girl that recognizes when she's working and she greets me upon entrance even when she is busy (which is nice), everyone else seems a bit snobby to me.  I especially felt that way at the Main Street, Williamsville location which is part of the reason I stopped going there but I that's their loss. I don't come to Capello's to chat with their appointment setters though, I'm there because in my experience, their stylist have been some of the best that I have encountered.Moving on...I always ask for very specific styles, I come in prepared with pictures and Jeryl has been able to deliver them all to me.  She always has suggestions for my hair type regarding style and color and I completely trust her with my hair.  I don't just trust anyone with my hair as I'm Latina and my hair is naturally curly, I usually add a little serum, blow it out and wear it straight, I don't need chemicals in my hair and yet stylist find out my hair is curly and seem to panic thinking they need to compensate with products or cutting my hair incorrectly even though I give them instructions so you see, it's imperative that I have a stylist all my own that can do what I request and not be intimidated by my hair.  Jeryl does a wonderful job with my hair and when I leave the salon and go home, my friends and family always tell me how beautiful it looks and I return back and tell Jeryl about it, she does a great job and she should be complimented!  There was one visit that Jeryl was completely booked and I had to come in to see someone else, I was devastated and the appointment setter must've known, I imagine she told Jeryl because the second I saw Jeryl at the salon on my visit with another stylist, she came up to me, greeted me with a hug and kiss on the cheek and apologized for having such a busy schedule that she could not squeeze me in!  She asked me what I was getting done and then spoke with the girl about to style my hair, advised her on my preferences and assured me I was in good hands.  That right there is why I ignore the front desk and appreciate my stylist, because she treats me good, cares about taking care of me and goes above and beyond!  She always asks me how my sons are doing, remembers our conversations and makes me feel like she's my best friend when she's cutting my hair.  Customer service people, that's what it's all about... If you make a customer feel special you have a customer for life!  If Jeryl left Capello's, I would follow her to another Salon!  Providing excellent customer service should be understood and practiced by every business!  This salon has expanded it's parking lot (which is nice, looks like new buildings may be constructed soon), the salon itself is very nice, clean and comfortable, way more spacious and open in comparison to the Main Street, Williamsville location.  The wait area is comfortable, the restrooms are always clean and there is water, tea, coffee and wine available while you wait for color. Read Less

Went to the location on main st. Absolutely horrible...receptionist was rude...and the picture I brought in of beautiful golden blonde hair was not what I walked out with...what I got was dark ashy gray hair...awful I look old for a young girl totally not what I wanted...and for how much I paid I will never go back...getting this fixed by my normal girl at another salon before the holidays! Yikes! Beware! Read Less

You are not allowed to add a tip to a credit card.  Of course, you are only told of this while you are paying.  So, if you don't have the cash on you, you can conveniently use the ATM in their salon which charges a fee.  For a place that's supposed to be an "upscale" salon, this is really a bush league policy.  Sorry, but there are far too many other places to give my business to that are more accommodating.  Haircut was okay. Read Less

As a long customer of Capello Salon (10+ years), I have become increasingly disappointed with my experience at this establishment.  In recent history, appointments have been cancelled at the last-minute without notice.  Furthermore, I received a confirmation message regarding an appointment that had been changed without my approval.  The receptionist simply changed my provider without asking first if I would be willing to switch.  When I requested a phone call from the owner, the reception manager (I'm guessing) sent me a rude and extremely unprofessional explanation about why the appointment had been changed.  For a salon that charges top dollar in the area, one would expect better customer service from the people in charge of scheduling.  While I did love my stylist, I will never step foot inside the establishment again. Read Less

It is the best full service EVER! There is no bad stylist, pedicurist, manicurist, etc. in the establishment. Ownership has just been transferred to John Losorda's daughter and, hopefully, the salon's excellence will stay the same. Want color --- book with Mary. Want great styles --- John is the absolute best!!! Even the girls at the reception desk are great. The decor when you walk in tells you this place is professional, NOT your average hair salon! Read Less

My favorite place to get my hair done, it always looks good no matter who does it but even better is that I know how much it will cost! All their prices are on their 'menu' so stylists can't just make up a number when they're done and/or include their tip in it. I wish all hair salons were like this...but since they aren't I'm going to stick with them...too bad their hundreds of competitors don't think to do something so simple! Read Less

I had a gift certificate to Capello's for a haircut and manicure and ended up picking this location. I actually had to change my appointment last minute and the receptionist was very nice and courteous about it. The parking lot is on the small side, there was only one empty spot and it did not look super busy inside. The decor is open, well lite and inviting. Matt cut my hair, he was friendly and I was very happy with the result. It was quite fast, only half an hour. I'm used to hair cuts taking longer so I guess he was very efficient. My manicure was done by Kelly. They have a separate Mani and pedi area off in the back. There's a wide selection of OPI polishes, not as many Essie. The manicure was nothing exceptional and expensive compared to $7 manicures I've gotten in chinatown. My total came to $67 before tip. You leave tips in cash in little envelopes at the receptionist desk. You write down your name and the name of the person who helped you. Overall I would consider going back for a haircut or trying some of their other services. Read Less

I have mixed reviews about this Capello's but I'm a fan based on 2 particular employees here...I used to get my haircut by Jeryl Brooks and she was fantastic!! She left here for a while and I moved cross-country, but I hear she's back, and now I'm back too, so I may have to visit her for a clip at some point. Jeryl is really up-to-date on the latest hairstyles and trends. Plus she listens and does what's best for your hair type. And she's a super sweet gal!I had another cut here by someone else once and it was only ok... This was before Jeryl returned. So, meh.Eyebrows- I've had them done here a few times (by the same girl) and mostly my experience had been positive until the last time I got waxed. The tech (someone I had never been to before) asked if I wanted a more defined arch. I said no, to just clean them up. She said a thinner brow would open my eyes up more so I told her to thin them a TEENY TINY bit... She went to town and I looked like I got the Donna Martin 90210 College Years eyebrow special! It took forever for my eyebrows to fill in and it was embarrassing. Plus they were already bushy like 1.5 weeks later but patchy.Pricing is okay- $45 average for a cut, and I think $17 for brows.Another new thing- they don't allow tips to be charged with your final bill. So if your haircut is $45 and you want to tip $10, you'd better have the cash with you because they won't let you add that to your bill like a tip at a restaurant. VERY annoying!!!Bottom line with this place: Stick to who you know does a good job and don't let anyone persuade you to do something that you are uncomfortable with/won't maintain!! Read Less

I started going to Capello's for an appointment in a wedding party. Now it is my salon of choice for my monthly color and cut. Easy to make an appointment and always an excellent stylist to attend to my needs. Sara is always professional in the way she cuts and styles and is quick to add her personal touch to keep my hair style updated and easy to manage. Love the products she suggests to keep the cut looking it's best until my next appointment. I've also used the salon services and they are topnotch also. Love this salon for it's friendly personnel and professional attitudes. Read Less

I've been going to Capello's Salon for years and I think it's the best salon in Buffalo. I love the Capello's on Transit Rd in East Amherst. It's modern and fantastic. Liz is the hairstylest that I see on a regular basis. Her skills are amazing! I never know what style or color is in fashion but she knows all the new products and colors and styles for every season. I always leave feeling and looking great! Not only does Capello's have amazing hair stylests and color experts but also amazing manicures,pedicures and massage therapists. Capello's salon is a must visit!!!! Read Less

I have been getting my hair done by Corey at the Capello's in Williamsville for over 2 years. I have never been as happy with my color as I have since switching to Capello's. I highly recommend giving it a try. Read Less

I have been going to Joe for about 30 years, and I am always treated like an old friend and a valued client.The staff is friendly, accommodating, and always goes the extra mile to be sure you leave happy! I use their wax services, mani-pedi, and massage, and I have never had a complaint. Today I had a pedicure that was so gentle and relaxing that I slept thru it (thank you Kelly), and my legs and feet feel like satin! And BONUS...I can honestly say that my pedis done at Capellos outlast any other business I've ever visited, which I attribute to the high quality of the products they use. Shelly C. Read Less

I have been going to Capellos for over 30 years. They are a very professional, and wonderfully talented staff. No one should ever trust their beauty needs-- hair, nails, facials, brows to anyone else. Read Less

I had watched Joe in action several times while having other services done at Capellos...after have a rather upsetting and unsatisfying visit with my former salon, I decided to make an appointment with Joe. I have not turned back and will never leave Capellos. He is amazing! I always get compliments on the highlights in my hair and on the cut. The staff is friendly and go out of their way to make sure you are satisfied...the salon is beautiful...not stuffy...professional...and I recommend it to anyone looking for a new look! Read Less

This was my first visit to Capello's and was always a little intimidated to try them because I had heard they were snooty and expensive. I had my hair cut and colored by Melissa A and found that what I had previously heard was not true at all. Melissa was very friendly and receptive to what I was looking for. She gave me some good ideas on what to do with my color and I was very happy with what she did. As for the price, they aren't any more expensive than all of the other salons in the area so I found them to be priced very fairly. I will definately go back. Read Less

Always a good experience at Capello. After massages they have a separate men's and lady's locker room with a lavender shower and sauna,  which is the perfect ending to a great treatment. Manicures and pedicures are extremely slow but they do a good job.Got a Brazilian wax there once and I don't think I would ever go back. It seemed to me that they didnt do it very often and it took forever. I have gotten dozens of brazilians before and this was by far the worst. The esthetician seemed very tense and only added to my already tense and uncomfortable situation.Expensive, but worth it for the massages, not sure if I would spend the money on a mani/pedi or wax again. Read Less