I loved this nail salon. The staff seems a little angry but their work speaks for it self. I enjoyed my experience my nails are flawless and so neat and clean. I felt out of place at first. No one was smiling no one made me feel welcomed but the work they did made me never want to step foot into another nail salon. Thank you ladies services well rendered Read Less

I had an emergency where my thumb nail broke. I use another salon but I didn't have the time to visit them and Gel Factory is close to my job. I called and inquired if I could come in to have a nail fixed and the woman who answered the phone told me sure. When I got there, they weren't exactly busy as it was still early morning. I waited to be acknowledged and told them why I came in. I explained I hadn't had my current manicure done by them but my nail broke and I just needed it to be fixed. After the polish was soaked off, my nail was fixed.  She applied the color, which I felt was watery but I didn't say much as I don't like to nag. She then applied the gel topcoat to seal it and I put my nail under the UV light. She got up from the table and put a piece of cotton before me. As she walked away she told me to wipe off the nail. When I turned around I realized she had left the station I was at to start someone else's nails. I have never once experienced such disrespectful service. I don't know if it's because I was only there to have one nail fixed but if they didn't want to take the job they simply could have told me they were unable to do it. The service wasn't free, it wasn't an act of charity, I was a paying customer and I don't believe I was treated as such. It's now the day after and the polish is already rubbing away from the top of my nail. Although a convenient location I would never go back, not even in an emergency. Read Less

This is by far the best place in cedarhurst or in the area to get your nails done, I won't go anywhere but here!!! They are awesome! They can do any design you ask for as long as you have a picture. I am moving out of the area and will be coming back because I love it so much! Read Less

Visited on a Sunday morning as a walk-in. The staff was proficient and attentive, but did not speak enough English to render their services well, and I was misunderstood repeatedly. Prices were very fair and the salon was clean, nicely decorated, and well-staffed. They had 8 mani stations, 5 pedi stations, and I think one waxing room in the back. Had a large selection of colors and a good variety of services. Most of the people there seemed to be regular visitors and the staff kept private utensils stored for many of them in individual drawers. My overall impression is that if you're looking for a place to visit frequently it's an excellent choice, but for a one time visit the service was poor. I would not go back and do not recommend for walk-ins. Read Less

I used to go to nail salon in the city for my Japanese nail art. This place is pretty good for nail art and they have high quality Japanese gels which was amazing... They have so many colors, glitters, Swarovski stones, studs, and so many more. I love my design so much. They gave me free shoulder massage while I was getting my manicure, and finish my manicure with hand scrubs and dip in the paraffin. It was such a relaxing that I've never gotten before. .  I will go back this place. Read Less

They do good work when they don't rush. Not the best, but good. Depending on who you get to do your nails determines the kind of service you get. You spend more money, (as in get a lot of designs) the better the service you receive. If you plan on getting a plain manicure or plain gel manicure don't even bother. They will rush and do a subpar job to get you out the door. I also don't understand their prices. The first time I got a gel manicure which is $25 and with a two finger design it was $32. The second time it was $37 for the same service with a $5 off coupon which means it was originally $42. Why was it ten more dollars than the first time plus a coupon on top of that? It makes no sense. I didn't get any extra designs, only on two fingers. There's no reason why a two finger design should be that much. They are also my real nails. I asked the lady why it was that much and she said it depends on the design. There's no reason why it is almost $10 a nail. I feel ripped off. A real professional salon would tell you there's going to be an extra change before you even get your service done. That is extremely unprofessional. There is no reason why I should be paying that much with a coupon. She asked me if I was using a coupon when she started working on my nails. When I said yes she could have told me that it was going to be an extra $10 from what I usually pay for a two finger design. I would have then took my coupon and LEFT because that is ridiculous. They aren't that friendly either. I absolutely don't mind spending a lot of money on great service but their work and service isn't worth it. Read Less