I was not a fan of this place.I am not from around here, just here for a few weeks. My nails were in desperate need of a fresh gel manicure, so I found this place and decided to go because it had goo... Read More
I was not a fan of this place.I am not from around here, just here for a few weeks. My nails were in desperate need of a fresh gel manicure, so I found this place and decided to go because it had good reviews. I walked in at 11:45 am on a Sunday, and I did not get a warm welcoming from lets call her "woman A". It was "what do you want" so I told her I was looking for a gel manicure "pick your lotion and gel color over there" Didn't explain any further, or point to where I should be looking. I know it doesn't seem complicated, but when you're in a new place you don't know how they do things. Every nail place is different. Anyways, I picked a lotion from the armoire, and found the gel polish colors. They keep samples of the gel colors in a glass case on a nail station. I picked my color, and sat on the couch in the waiting area. Their couches are so low to the ground I almost fell on my ass! As soon as I sat down woman A told me to sit at a table. She was so cold and was not specific about anything from where to find the lotions and the gel colors to where she wanted me to sit. I felt so awkward I really wanted to just leave. Anyways, I sat at the table and woman A brought over a bowl of acetone and water to soak off my existing gel. While I was letting my gel soak off, Woman A was at a work station filing and buffing her own nails while on a laptop. Woman A came over and scraped my gel off, then another older woman "woman B" came over to file and clean my cuticles. She filed my nails pretty crooked, which I did point out and asked her to fix. Then, woman B gave me a hand massage with the lotion I picked out. After my hand massage, she told me to wash my hands and make sure all the lotion was off...I was so confused. Why put lotion on my hands just for me to wash it off? If the lotion will negatively impact the quality of the gel manicure, then why not give the hand massage AFTER you apply the gel? Or clean the lotion off the nails with alcohol? (like most nail salons do) I washed my hands, and they asked me to sit at a different table where woman A was sitting. Woman A proceeded to file my nails and remove my cuticles AGAIN after woman B already did that. She then buffed my nails with what I'm sure was the same buffer she used on her nails. There was white flakes on the buffer that I watched her brush off prior to using on my nails. I was so disgusted! She painted the gel on my nails quickly and didn't paint the tips. She applied two coats of color and two coats of the top coat. She was so unfriendly and rude. She didn't say one word to me the whole time she was doing my manicure. The only time she said anything was when she was complaining to her co worker who was sitting at another table painting her own nails that her nose is stuffy. I wish I had gotten her name. Seemed like she rushed me out! I paid, and then when it was time for me to leave all she said was "bye" not have a nice day, or thank you. I could not wait to get out of there. Upon leaving my nails did look good, but my hands were very dry. Next day(today) my nails have a weird darker color streaking through them and on the tips...I noticed this when I woke up this morning. After I left the salon I ran a couple errands, went out to dinner, then went to my hotel room and watched a movie then went to bed. I have never seen this happen to a gel manicure before, and I'm sure it isn't something i've done, I just think she was way too quick to finish my manicure and didn't do it correctly. I called the salon and woman A answered, I could tell it was the same woman by her voice. I told her that I was in yesterday and got a gel manicure and it has dark streaks throughout and on the tips of my nails. She said "Its probably from your makeup or chemicals you use, but come in we will fix it for you" I told her I don't wear makeup, and I'm staying in a hotel room so it's not like I'm cleaning with chemicals... she then proceeded to laugh and said "just come in we fix it for you" I would have gone back so they could fix it, however by her being passive aggressive and telling me that it was my fault and then laughing at me I will never step foot in that nail salon again. I read on one of their service menus that they offer complimentary beverages, but I was never offered one, and I never got a shoulder massage. Don't get me wrong these things are minimal with the rest of my experience, but it just goes to show you they don't care about their customers!I would never recommend this place, find somewhere else to go! So mad I wasted $35 plus a tip! Read Less