Last week I went to get my acrylics filled. I had them filled once before at KiKis and was going in for a regular biweekly fill. Once the nail tech started taking my color off I realized that not one,... Read More
Last week I went to get my acrylics filled. I had them filled once before at KiKis and was going in for a regular biweekly fill. Once the nail tech started taking my color off I realized that not one, not two, but THREE of my nails had FUNGUS on them. Never in my life have I ever had fungus, let alone on three fingers!? I was OBVIOUSLY upset, so instead of the fill, I requested to take my acrylics off and get gems instead. The entire time, Kiki herself and the nail tech were trying to have me keep my acrylics on, even though they told me my nails were extremely thin. Every time I told them, no I would like to just have gel, they would try to upsell me and get me to purchase anything that was greater than the cost of gels and kept on telling me I should get a new set of acrylics. Who has ever heard of recommending someone acrylics when their nails were thin?! To make matters worse, my nails have never been thin before, so the time prior, the nail tech who did my nails shaved them down completely and proceeded to infect my nails. Now, Kiki was inspecting my nails the entire time I was getting them done. She knew I was upset, I expressed it to her and to the nail tech trying to understand how this happened. The kicker is that once my nails we’re done, Kiki disappeared. The nail tech proceeded to charge me FULL PRICE. Not even a $5 discount for the inconvenience. I was pissed and asked to speak with Kiki, who had been there my entire appointment. When he told me she “had left” I could’ve walked out right then. How rude? Here’s the kicker, once I was paying, their card machine stopped working, guess who walked out of the back to solve the problem, KIKI HERSELF. I was fuming, but continued to pay, and leave a generous 20% tip for my nail tech. Now, the quality of my nails were fine when I left, but this is the worst customer service I have ever experienced. Not once did Kiki apologized for HER SALON’S mistake. I will not be going back and if you don’t want fungus and would like good customer service I would recommend going to any other salon in Queens. Read Less