Complexions Spa for Beauty & Wellness
Albany, New York
Reviews
Jordan F
8 Jul 2018
REPORT
Came here with a bridal party of 4 and received one of the weirdest and grossest experiences of my life concerning having my nails done. Their prices are double what you pay anywhere else for the same...
Came here with a bridal party of 4 and received one of the weirdest and grossest experiences of my life concerning having my nails done. Their prices are double what you pay anywhere else for the same services and i have had my nails done all over the country. I assume it's because they went to school for this but their techniques and methods do not reflect this. I had technicians Patty and Mari. Yes i had two and i will get to that cluster in a bit.
First off all the people that work there are nice customer service wise but Patty cannot do a straight or even gel french tip to save her life. I had to have her go back and fix 3 different nails on each hand either because they were crooked or didn't match the thinness or thickness done on the other nails, and i wasn't being picky their was a huge difference.
Second of all which is where the grossness comes in, they used their own fingernails to scrape off any excess paint off under your own nail. This made me cringe and almost want to throw up. I don't know how clean your nails are and i don't want to know, use a darn nail tool like any other normal nail salon does. This is disgusting and unsanitary in my opinion and i'm pretty sure they don't teach this practice in nail school.
Third and i only found this out after i heard another technician asking her client this is that the lotion they use has pine nuts in...guess who can't be around almonds... which my nail technician failed to disclose to me. Which i believe is half my fault and also half hers so we both share fault on that one.
I also had a pedicure done which started out with Patty doing a decent job and included her offering me the nail file she used on me, which is the weird part. Why would I want to walk around with my dead skin cells in my purse for the rest of the day. I also had the french tips done on my toes which started out just as sloppy as my nails but by this point i was over it to correct her. Seriously on my ring toe she missed painting a quarter of my nail.
But here is where the other weird part came in. Patty does all my toes expect the big toes then walks away with no explanation and then Mari comes over and finishes just my big toes... which were even but she also does that gross technique of using her own nail to slide underneath your own nail...disgusting. BTW the way on a side note my sister was also next to me getting a pedicure done by Mari and ended up with an infection in her big toe 3 hours later and no, my sister was not wading through a cesspool right after. Luckily i have not developed any infections yet...
Lastly the other part that not only made me mad but everyone else in the bridal party was how misleading the services and prices offered are when the bride first booked this package. They already charge double for a crappy nail job and experience but they convinced the bride to get a package that includes a private room and access to a spa for an extra $50-90. Well the room was not private it was right off the nail area and was open for all staff to take their breaks and play on computers in the back and have random staff walk through... not private at all. It was more like an extension of the salon with no door and open to all. Also we never could use the spa so the bride got conned out of some more $$ which we all thought was BS.
Overall everyone in the bridal party had different nails done by different technicians and it all depends on who you got. Luckily the bride had a good technician but the maid of honor got charged extra cause her lady was a "Senior" technician but never disclosed this until the very end so we couldn't dispute the extra charge on the final bill which came to $300+ for 4 people after a $150 coupon (which was the only reason the bride came here in the first place). Either way be careful which technician you get and do your research before booking any service here. I will upload pictures of my sister's toe from the infection she received from this place (viewer discretion is advised).
Kristin Gillis
24 May 2018
REPORT
Back in February 2017, I had a hair stylist appointment for my engagement shoot that was canceled at another salon due to snowy weather in the Albany area. Last minute, Complexions was able to fit me ...
Back in February 2017, I had a hair stylist appointment for my engagement shoot that was canceled at another salon due to snowy weather in the Albany area. Last minute, Complexions was able to fit me in! This was such a relief because I was traveling from the Boston area and knew nothing of the salons in town. The salon did such an incredible job with my hair styling for the engagement shoot (a blowout with waves, and it survived our snowy photo shoot!), that I reached out shortly after for my wedding hair and makeup. During my hair and makeup trial, Christopher did such a wonderful job! He really listened to me, and helped make me feel like such a special bride! On the day of my wedding (December 2017), my now husband visited the spa for booked shaves with the in-house barber. He and his groomsman also used the sauna - they had such a great day! Back at the hotel, Christopher and his assistant stylist did a great job with me and my bridesmaids. We had so much fun getting ready! Everyone looked amazing! Also, once again, my hair survived my wedding reveal in snowy weather! Thank you so much, Christopher! Also, the woman in charge of booking wedding services was so organized and on point. I was a very detail-oriented bride, and the staff always impressed me with how organized they were!
Gloria E
4 Apr 2018
REPORT
Best experience I ever had at a Spa. I was greeted by Kyle who was full of smiles and made me feel comfortable and relaxed. I started with a hour massage with James, highly recommend him, waxing by Ju...
Best experience I ever had at a Spa. I was greeted by Kyle who was full of smiles and made me feel comfortable and relaxed. I started with a hour massage with James, highly recommend him, waxing by Juliana she is so Awesome and really knows what she's doing, lastly nails by Jenn who made sure I had wine and a healthy snack. Thank you Jenn!! Everyone was very nice and very professional. I mean they all seem like they enjoy their job. My experience was so wonderful that I'm going back within a month. Thank You!
Pearl. E
Caitlin Bailey
25 Mar 2018
REPORT
Terrible service. I booked a bridal party spa day here two months in advance. In order to book the service for a bridal party a contract was signed and I had to put down a $100 deposit. I paid the dep...
Terrible service. I booked a bridal party spa day here two months in advance. In order to book the service for a bridal party a contract was signed and I had to put down a $100 deposit. I paid the deposit and thought everything was good to go........wrong!
The day of the bridal party spa day one of the out of state bridesmaids got a phone call from Complexions (Albany) saying her service was cancelled. Then we got a call that the service could be done at 5:00, I told them that would not work because we had our rehearsal for the wedding at 5. Finally, they were able to get someone to come in and we could all get our services.
Upon arriving at the spa our services were good, but the front desk was terrible. My sister and I wanted to split the cost of our cousin's (the brides) service. The lady at the desk said that was so hard. We waited patiently for 15 minutes while we were told that what we were asking for was too hard and were getting eye rolls from the front desk. The girl who was being trained for the front desk understood what we were asking but her superior did not. After 15 minutes I said I had enough. I did not understand what was so hard about taking a total and dividing it in half and splitting it on two tabs. I also said that I was disappointed that on the day of our appointments that our spa appointment was cancelled when we signed a contract months in advance. The superior at the front desk told me that I was lucky and that they were accommodating because they found someone to do the service! (Are you kidding me-- I booked this months in advance??!! It's called doing your job.)
I also asked to speak to the manager and the lady at the front desk told me I could wait until she returned and refused to give me her number.
This was a terrible experience. I will never give this place my business again. The services are good, but the people running the front desk are terrible and are ruining this business.
Go someplace else where you will be valued as a customer.
Deborah Tuttle
20 Mar 2018
REPORT
I so enjoyed my day at Complexion’s Spa For Beauty And Wellness in Saratoga Springs yesterday! I have had the luxury of visiting many spas over the years at many different locations and so often I fin...
I so enjoyed my day at Complexion’s Spa For Beauty And Wellness in Saratoga Springs yesterday! I have had the luxury of visiting many spas over the years at many different locations and so often I find the employees to have pretentious attitudes. I found the staff at Complexions to be professional, friendly and so very sincere. I cannot wait to return. Thank you all. A very happy customer Deborah Tuttle
Meg Pirrone
16 Mar 2018
REPORT
This place is epic! My massage was amazing . I will defenitly be going back and I can’t wait !
Shravan K.
1 Mar 2018
REPORT
Very bad with setting appointments. They sent me an email with someone else's appointment. I never booked one for myself. They said it's their systems mistake. May be its time for upgrading systems i...
Very bad with setting appointments. They sent me an email with someone else's appointment. I never booked one for myself. They said it's their systems mistake. May be its time for upgrading systems instead of sending wrong applications to customers.
Kedari M.
28 Feb 2018
REPORT
Worst service ever. They could not set up my appointment right in first place. Not impressed as a first time customer.
Gabrielle Saulsbery
16 Feb 2018
REPORT
one of my favorite places on earth. i literally daydream about it. come for a facial and leave 8 hours later after hanging out in the lounge all day.
Jennifer Reid-Smith
6 Feb 2018
REPORT
DISAPPOINTED I had a couples massage schedule for Valentines day. Recvd a call on 2/6 and was told due to being fully booked they wanted a credit card- This is ridiculous I have been a customer for 2 ...
DISAPPOINTED I had a couples massage schedule for Valentines day. Recvd a call on 2/6 and was told due to being fully booked they wanted a credit card- This is ridiculous I have been a customer for 2 years and interesting that when it was booked nothing was asked. Due to your full schedule you now you want a credit card! UNREAL!!!!!!! Too bad as this will be posted EVERYWHERE on social media and I will tell everyone re the way that you treat your customers!!!!!!!!!!
Rebekah C.
27 Jan 2018
REPORT
I just got a haircut here, and I had a good experience. It was a good haircut, but the stylist did not really slow down enough to fully get my input. She had her idea on what would look best, which wo...
I just got a haircut here, and I had a good experience. It was a good haircut, but the stylist did not really slow down enough to fully get my input. She had her idea on what would look best, which would be fine if she knew my hair better. I might return for another spa treatment though, they have a ton of different services!
Katie Lewis
15 Jan 2018
REPORT
I love this spa, it's my favorite in the area. The treatments are always a pleasure and are sure to relax. I love getting the nourishing and rebalancing facial as I can always see a glow afterwards....
I love this spa, it's my favorite in the area. The treatments are always a pleasure and are sure to relax. I love getting the nourishing and rebalancing facial as I can always see a glow afterwards. I love their infused water and snack bar. The smoothies are great as well. I would recommend this to anyone in need of some good r&r. This is my fourth visit and there will definitely be more to come!
Kaylee Dedrick
9 Jan 2018
REPORT
My massage was amazing. I am so beyond grateful for everything Shalaon did for me. From now on she is the only one I'll be going too!
Liv Robinson
7 Jan 2018
REPORT
FABULOUS experience. Kendra at front desk is wonderful. She got me in for my services with all the pleasure in the world and she really made my day so much better. My hairstylist Jess was amazing and ...
FABULOUS experience. Kendra at front desk is wonderful. She got me in for my services with all the pleasure in the world and she really made my day so much better. My hairstylist Jess was amazing and so were all the surrounding ones!! Also, best massage ever. I highly recommend complexions!!
Tom C
21 Dec 2017
REPORT
I've been about 6-8 times over the past two years for massages. I really enjoy the massage and my therapist is great. I've always been thrilled by the quality of service of the masseuse.
Checkout ...
I've been about 6-8 times over the past two years for massages. I really enjoy the massage and my therapist is great. I've always been thrilled by the quality of service of the masseuse.
Checkout is always a nightmare. First, there is always a line and I always have to wait 5-10 minutes. Then there is always an issue. Whether they won't accept a coupon, or they can't find your account, or bill you incorrectly...I've never been able to just pay and leave. Finally, as others have pointed out, checkout staff are less than friendly.
It's a shame, I get a great massage but always leave stressed from the checkout experience.
Jessica Sopko
17 Dec 2017
REPORT
***Edit*** I just wanted to point out after reading the "owner's" responses that as a customer you will never be right and they will not take accountability for poor service or even simple mistakes. E...
***Edit*** I just wanted to point out after reading the "owner's" responses that as a customer you will never be right and they will not take accountability for poor service or even simple mistakes. Excuses make any business look scummy, especially in terms of placing unauthorized charges on customers credit/debit cards. This place is unreal.
Love the quality of service and people working there, but they need to get their billing process in order. I booked appointments for my bridal party, all of the girls' services were paid for on site. THEY neglected to charge gratuity at the time and proceeded to send me an EMAIL a few days later stating they were charging the card that was used to pay for the last service I received $200+. I received no phone call prior to this email stating there was anything due. My voicemail box is not and was not full, no calls or messages were made or left asking me to call. I would have HAPPILY paid the balance if I were notified, but I wasn't, and the card used was a card to a joined account with my husband that for various reasons (like auto-pay for all of our bills being set up with this account) should not have been used to pay for the extra they forgot to charge for. Fortunately I could transfer funds appropriately to make it so the charge doesn't impact our budget (though it was a HUGE pain) but what if this happened to someone else? An 18 year old paying for prom for example, who may have saved to pay for her own services, gotten charged incorrectly, paid, then after a week had no money left in their account because they work a part time job at a grocery store. Is it ok to charge her and have it bounce back or overdraft her account without calling her to let her know? This sort of practice does NOT give customers a chance to pay the way they need to in order to stick with their budgets. Again, the actual services are great, but I won't be going back and neither will my bridesmaids as the lack of communication before charging my card has all of us questioning the integrity of the business.
Helina P.
22 Nov 2017
REPORT
I went in last Wednesday for a haircut. I had long hair was there to get it all chopped. My hair is straight and needs a lot of heat and product to style. I have given up on this and I told my hairdre...
I went in last Wednesday for a haircut. I had long hair was there to get it all chopped. My hair is straight and needs a lot of heat and product to style. I have given up on this and I told my hairdresser, Paige, what I wanted and specified that I don't use products on a daily basis. She got it and cut my hair so that I wouldn't need products. One week later my cut is exactly what I wanted and does not require any styling products. I highly recommend complexions and Paige.
Jessica R.
21 Nov 2017
REPORT
Was visiting family in Albany for Thanksgiving and booked a 60 minute relaxation massage here. I arrived 5 minutes after my allotted time (yes, my fault) and then was asked to fill-out paperwork, sat ...
Was visiting family in Albany for Thanksgiving and booked a 60 minute relaxation massage here. I arrived 5 minutes after my allotted time (yes, my fault) and then was asked to fill-out paperwork, sat in the lobby and then a second back room for about 20 minutes (not my fault). I mean, it's a spa, so sometimes things run slow, which is fine. What's not fine, is that my massage was only 30 minutes long. They really should warn you before the massage if they are not going to give you the full service. It would be like a manicurist only doing one of your hands and saying "you're done". The actual massage was amateur at best. Really gentle and more like a back rub than a massage. I even asked for an extra boost for deep tissue for an extra $20. Let me tell you, that was not deep tissue. I wouldn't have cared much about the "meh" service but the 30 minutes was what got me. It felt super rushed. After the appointment they said they would only charge me for 30 minutes due to taking me late but they ended up charging me the full amount for 60 minutes for the "premium deep tissue". Honestly was not worth the money for both the service and the time. For me, a massage is something I do to treat myself and I expect it to be a premium experience. Kimberley's, from past experience, is much better at creating that environment. Though, I suppose I haven't gotten a massage in Albany for years since I don't live in the area anymore so my info might be outdated. Maybe NYC services are just cheaper and better because there's so much competition. But I had high hopes for this vacation massage and it was a bismal.
Jane Norris
23 Oct 2017
REPORT
I would definitely recommend Complextions to anyone who needs some pampering and relaxation. Everyone goes out of their way to make your experience the best. I love my manicure and pedicure, Gem alway...
I would definitely recommend Complextions to anyone who needs some pampering and relaxation. Everyone goes out of their way to make your experience the best. I love my manicure and pedicure, Gem always does a great job!
Ashley Erlach
18 Oct 2017
REPORT
It's absolutely beautiful in there, what more can you ask for. Professional, clean, beautiful, friendly, sells the best products, and other fun things.
Kim DeHimer
6 Oct 2017
REPORT
I had a wonderful relation massage. Katie is the best!! I also had a pedicure while there and the polish has started to slid off after only 3 hours of being on ... like it didn't ever dry. Other than ...
I had a wonderful relation massage. Katie is the best!! I also had a pedicure while there and the polish has started to slid off after only 3 hours of being on ... like it didn't ever dry. Other than that a beautiful spa, and wonderdul staff!! I will be back!
Laura Jacon
30 Sep 2017
REPORT
I had my bachelorette special day here and it was so perfect (thanks to my bridal party and the staff) It was so relaxing and everyone was friendly and accommodating. A dream experience that I wish I ...
I had my bachelorette special day here and it was so perfect (thanks to my bridal party and the staff) It was so relaxing and everyone was friendly and accommodating. A dream experience that I wish I could do again and again.
Jennifer M.
31 Aug 2017
REPORT
Was in Albany for my brothers wedding and am from CA. Booked a hair appt for an updo as this is where my SIL was getting her make up done. I was scheduled with Reggie and he did a beautiful job! I rec...
Was in Albany for my brothers wedding and am from CA. Booked a hair appt for an updo as this is where my SIL was getting her make up done. I was scheduled with Reggie and he did a beautiful job! I received compliments on my hair all night and felt great. If I lived there I'd definitely come back!
Elizabeth Panuccio
4 Aug 2017
REPORT
WORST EXPERIENCE EVER! Do you want to be HUNG UP on by the OWNER of complexion spa? Yes, you read that correct the OWNER! because I just did. By far the worst money I have ever spent and REFUSE to gi...
WORST EXPERIENCE EVER! Do you want to be HUNG UP on by the OWNER of complexion spa? Yes, you read that correct the OWNER! because I just did. By far the worst money I have ever spent and REFUSE to give me my money back for a HORRIBLE job. I went to this business July 12th for two waxing for a vacation the following day. When I was on vacation I had to go buy a razor because of ALL the hair that was left over. The owner is hands down the most RUDE and DISRESPECTFUL person I have ever spoke to in the 25 years I've been alive. I spent over $100.00 at this business to get a professional waxing done... clearly I was wrong. Do yourself a favor and DO NOT go to this SPA.
Tara Stoulig
30 Jul 2017
REPORT
Great facility and fantastic massage, however….the biggest issue I experienced was that my 90 minute massage only lasted 80 minutes. The massage was $139 for 90 minutes and I was looking forward to re...
Great facility and fantastic massage, however….the biggest issue I experienced was that my 90 minute massage only lasted 80 minutes. The massage was $139 for 90 minutes and I was looking forward to relaxation and every minute I was paying for. I was not going to reference this here but the customer service that followed the shortened massage time was below par. For the “inconvenience”, I received a small gift bag with some free samples and two cards each for $10 to try another NEW service. What if I didn’t plan to return to that facility? I don’t want the free samples. I was told that they fixed me a gift bag rather than discounting my service that was cut short because I already had a voucher I brought in for $20 off my first visit as a first time customer. One thing has nothing to do with the other. I was not going to push the issue since I brought it to their attention and I did not want to spend more time hashing it out, but this was not the service I expected based on the reviews I read about this location. I am disappointed in this. Prior to my service, there were a couple additional issues. I arrived over 2 hours before my service to relax and, upon checking in, I was told my masseuse was Danica but I had been told twice via phone that it would be Drew while I was booking my massage the week before as I requested a male. After I was checked in, I was told to enjoy the facility and relax. They would follow up with me to let me know what they could do and I may have to change my time (and my husband too since we were booked at the same time in different rooms). After some time they worked it out by moving our services up a bit so we’d both start at the same time and I'd have a male masseuse. Our appointment time passed as we waited in the relaxation room. Then, his masseuse came to get him a couple minutes after the appointment time started and mine a couple minutes after that (mine arrived 5 minutes late). No big deal as I figured since we had arrived on time (way before, actually), our masseuses would adjust their time accordingly so we would still have 90 minute massages. My massage was complete before my husband’s. I happened to have a watch in the pocket of my robe so I was surprised that I had not received the full time. I thought maybe they included prep time in their service time (would be highly unusual) but the desk attendant confirmed that the stated time should be the time of the actual massage. This was such an unfortunate first time experience here. As a side note, they should update their prices online as they are less than the prices charged (their in-house brochures are up to date). Also, their website just loads continuously when you try to make an appointment online so you must call to schedule. And, while the steam room, sauna and rain shower are so lovely and relaxing, they should be sure to inspect the drains for the shower regularly. I showered while I was there and water ran into the hallway of the women’s lounge due to improper drainage so I had to alert the attendants.
Bates Vandenburgh
15 Jul 2017
REPORT
Beautiful wonderful inspired luxury. No where else in the capital district can compare to this establishment. This place is for those looking for the ultimate when seeking a day of guilt free pamperin...
Beautiful wonderful inspired luxury. No where else in the capital district can compare to this establishment. This place is for those looking for the ultimate when seeking a day of guilt free pampering. Unisex services are available. Definitely worth the price. Plan to spend the day and do it up right
Taylor Colello
29 Jun 2017
REPORT
This was my first time at complexions. I scheduled a massage and not only was it a wonderful massage, the whole experience was amazing. The robes, slippers, herbal tea, lemon water, sauna, steam room,...
This was my first time at complexions. I scheduled a massage and not only was it a wonderful massage, the whole experience was amazing. The robes, slippers, herbal tea, lemon water, sauna, steam room, amazing shower, etc. made everything feel so luxurious. I loved it and will definitely go back.
Amber Remillard
3 Jun 2017
REPORT
I struggled with 3 or 4 stars. They're nice enough. Good services and people generally but could use an update. Last time I went the sauna was down...I would have liked to have been notified at bookin...
I struggled with 3 or 4 stars. They're nice enough. Good services and people generally but could use an update. Last time I went the sauna was down...I would have liked to have been notified at booking as we came very early for it (also have a steam room that was functional). Just missing some things you would expect. Mostly in the locker rm area. Definitely on the higher side pricewise. If the price point was lower my rating may have been higher but my expectations for that $$$ are higher.
Erin G.
9 May 2017
REPORT
My review is limited to pedicure only. The spa facilities and relaxation room look nice and the overall environment felt "spa-like" but my pedicure was disappointingly not "spa-level" It all seemed ve...
My review is limited to pedicure only. The spa facilities and relaxation room look nice and the overall environment felt "spa-like" but my pedicure was disappointingly not "spa-level" It all seemed very rote, and not aimed at my relaxation. The foot/leg massage was almost non-existent, the exfoliation was cursory, and the polish was dulled within a day or two (weirdly, you select colors from a bin of painted plastic nails rather than a wall of bottles, so I don't even know what brand they use, but it was nothing special and not as durable as my usual pedicures).I might give their spa a try, but the nail service was not the level of service I expected for the price.
Nita C.
28 Oct 2016
REPORT
This was my first experience at a spa, and they definitely outperformed my expectations! The staff were incredibly friendly and accommodating. I loved that they had chamomile-infused water and chocola...
This was my first experience at a spa, and they definitely outperformed my expectations! The staff were incredibly friendly and accommodating. I loved that they had chamomile-infused water and chocolate chip cookies at the door and at every public place for us to munch on. The ambiance was great and soothing. The massage therapist was excellent and very attentive to my sensitivities. She did a great job asking me about depth and pressure of the massage. The aroma therapy that accompanied wasn't too strong. She was very patient and didn't rush through anything. She definitely gave me extra attention to the shoulders when she asked for any parts of tension. Loved the experience overall! Definitely would come back sometime.
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(518) 489-5231
Business Hours
Monday
Mon
09:00AM-18:00PM
Tuesday
Tue
08:30AM-21:00PM
Wednesday
Wed
08:30AM-21:00PM
Thursday
Thu
08:30AM-21:00PM
Friday
Fri
09:00AM-21:00PM
Saturday
Sat
08:00AM-17:00PM
Sunday
Sun
09:00AM-17:00PM
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Complexions Spa for Beauty & Wellness
Albany, New York
Business Hours
Monday
09:00AM-18:00PM
Tuesday
08:30AM-21:00PM
Wednesday
08:30AM-21:00PM
Thursday
08:30AM-21:00PM
Friday
09:00AM-21:00PM
Saturday
08:00AM-17:00PM
Sunday
09:00AM-17:00PM
Reviews
Jordan F
8 Jul 2018
Came here with a bridal party of 4 and received one of the weirdest and grossest experiences of my life concerning having my nails done. Their prices are double what you pay anywhere else for the same...
Came here with a bridal party of 4 and received one of the weirdest and grossest experiences of my life concerning having my nails done. Their prices are double what you pay anywhere else for the same services and i have had my nails done all over the country. I assume it's because they went to school for this but their techniques and methods do not reflect this. I had technicians Patty and Mari. Yes i had two and i will get to that cluster in a bit.
First off all the people that work there are nice customer service wise but Patty cannot do a straight or even gel french tip to save her life. I had to have her go back and fix 3 different nails on each hand either because they were crooked or didn't match the thinness or thickness done on the other nails, and i wasn't being picky their was a huge difference.
Second of all which is where the grossness comes in, they used their own fingernails to scrape off any excess paint off under your own nail. This made me cringe and almost want to throw up. I don't know how clean your nails are and i don't want to know, use a darn nail tool like any other normal nail salon does. This is disgusting and unsanitary in my opinion and i'm pretty sure they don't teach this practice in nail school.
Third and i only found this out after i heard another technician asking her client this is that the lotion they use has pine nuts in...guess who can't be around almonds... which my nail technician failed to disclose to me. Which i believe is half my fault and also half hers so we both share fault on that one.
I also had a pedicure done which started out with Patty doing a decent job and included her offering me the nail file she used on me, which is the weird part. Why would I want to walk around with my dead skin cells in my purse for the rest of the day. I also had the french tips done on my toes which started out just as sloppy as my nails but by this point i was over it to correct her. Seriously on my ring toe she missed painting a quarter of my nail.
But here is where the other weird part came in. Patty does all my toes expect the big toes then walks away with no explanation and then Mari comes over and finishes just my big toes... which were even but she also does that gross technique of using her own nail to slide underneath your own nail...disgusting. BTW the way on a side note my sister was also next to me getting a pedicure done by Mari and ended up with an infection in her big toe 3 hours later and no, my sister was not wading through a cesspool right after. Luckily i have not developed any infections yet...
Lastly the other part that not only made me mad but everyone else in the bridal party was how misleading the services and prices offered are when the bride first booked this package. They already charge double for a crappy nail job and experience but they convinced the bride to get a package that includes a private room and access to a spa for an extra $50-90. Well the room was not private it was right off the nail area and was open for all staff to take their breaks and play on computers in the back and have random staff walk through... not private at all. It was more like an extension of the salon with no door and open to all. Also we never could use the spa so the bride got conned out of some more $$ which we all thought was BS.
Overall everyone in the bridal party had different nails done by different technicians and it all depends on who you got. Luckily the bride had a good technician but the maid of honor got charged extra cause her lady was a "Senior" technician but never disclosed this until the very end so we couldn't dispute the extra charge on the final bill which came to $300+ for 4 people after a $150 coupon (which was the only reason the bride came here in the first place). Either way be careful which technician you get and do your research before booking any service here. I will upload pictures of my sister's toe from the infection she received from this place (viewer discretion is advised).
Kristin Gillis
24 May 2018
Back in February 2017, I had a hair stylist appointment for my engagement shoot that was canceled at another salon due to snowy weather in the Albany area. Last minute, Complexions was able to fit me ...
Back in February 2017, I had a hair stylist appointment for my engagement shoot that was canceled at another salon due to snowy weather in the Albany area. Last minute, Complexions was able to fit me in! This was such a relief because I was traveling from the Boston area and knew nothing of the salons in town. The salon did such an incredible job with my hair styling for the engagement shoot (a blowout with waves, and it survived our snowy photo shoot!), that I reached out shortly after for my wedding hair and makeup. During my hair and makeup trial, Christopher did such a wonderful job! He really listened to me, and helped make me feel like such a special bride! On the day of my wedding (December 2017), my now husband visited the spa for booked shaves with the in-house barber. He and his groomsman also used the sauna - they had such a great day! Back at the hotel, Christopher and his assistant stylist did a great job with me and my bridesmaids. We had so much fun getting ready! Everyone looked amazing! Also, once again, my hair survived my wedding reveal in snowy weather! Thank you so much, Christopher! Also, the woman in charge of booking wedding services was so organized and on point. I was a very detail-oriented bride, and the staff always impressed me with how organized they were!
Gloria E
4 Apr 2018
Best experience I ever had at a Spa. I was greeted by Kyle who was full of smiles and made me feel comfortable and relaxed. I started with a hour massage with James, highly recommend him, waxing by Ju...
Best experience I ever had at a Spa. I was greeted by Kyle who was full of smiles and made me feel comfortable and relaxed. I started with a hour massage with James, highly recommend him, waxing by Juliana she is so Awesome and really knows what she's doing, lastly nails by Jenn who made sure I had wine and a healthy snack. Thank you Jenn!! Everyone was very nice and very professional. I mean they all seem like they enjoy their job. My experience was so wonderful that I'm going back within a month. Thank You!
Pearl. E
Caitlin Bailey
25 Mar 2018
Terrible service. I booked a bridal party spa day here two months in advance. In order to book the service for a bridal party a contract was signed and I had to put down a $100 deposit. I paid the dep...
Terrible service. I booked a bridal party spa day here two months in advance. In order to book the service for a bridal party a contract was signed and I had to put down a $100 deposit. I paid the deposit and thought everything was good to go........wrong!
The day of the bridal party spa day one of the out of state bridesmaids got a phone call from Complexions (Albany) saying her service was cancelled. Then we got a call that the service could be done at 5:00, I told them that would not work because we had our rehearsal for the wedding at 5. Finally, they were able to get someone to come in and we could all get our services.
Upon arriving at the spa our services were good, but the front desk was terrible. My sister and I wanted to split the cost of our cousin's (the brides) service. The lady at the desk said that was so hard. We waited patiently for 15 minutes while we were told that what we were asking for was too hard and were getting eye rolls from the front desk. The girl who was being trained for the front desk understood what we were asking but her superior did not. After 15 minutes I said I had enough. I did not understand what was so hard about taking a total and dividing it in half and splitting it on two tabs. I also said that I was disappointed that on the day of our appointments that our spa appointment was cancelled when we signed a contract months in advance. The superior at the front desk told me that I was lucky and that they were accommodating because they found someone to do the service! (Are you kidding me-- I booked this months in advance??!! It's called doing your job.)
I also asked to speak to the manager and the lady at the front desk told me I could wait until she returned and refused to give me her number.
This was a terrible experience. I will never give this place my business again. The services are good, but the people running the front desk are terrible and are ruining this business.
Go someplace else where you will be valued as a customer.
Deborah Tuttle
20 Mar 2018
I so enjoyed my day at Complexion’s Spa For Beauty And Wellness in Saratoga Springs yesterday! I have had the luxury of visiting many spas over the years at many different locations and so often I fin...
I so enjoyed my day at Complexion’s Spa For Beauty And Wellness in Saratoga Springs yesterday! I have had the luxury of visiting many spas over the years at many different locations and so often I find the employees to have pretentious attitudes. I found the staff at Complexions to be professional, friendly and so very sincere. I cannot wait to return. Thank you all. A very happy customer Deborah Tuttle
Meg Pirrone
16 Mar 2018
This place is epic! My massage was amazing . I will defenitly be going back and I can’t wait !
Shravan K.
1 Mar 2018
Very bad with setting appointments. They sent me an email with someone else's appointment. I never booked one for myself. They said it's their systems mistake. May be its time for upgrading systems i...
Very bad with setting appointments. They sent me an email with someone else's appointment. I never booked one for myself. They said it's their systems mistake. May be its time for upgrading systems instead of sending wrong applications to customers.
Kedari M.
28 Feb 2018
Worst service ever. They could not set up my appointment right in first place. Not impressed as a first time customer.
Gabrielle Saulsbery
16 Feb 2018
one of my favorite places on earth. i literally daydream about it. come for a facial and leave 8 hours later after hanging out in the lounge all day.
Jennifer Reid-Smith
6 Feb 2018
DISAPPOINTED I had a couples massage schedule for Valentines day. Recvd a call on 2/6 and was told due to being fully booked they wanted a credit card- This is ridiculous I have been a customer for 2 ...
DISAPPOINTED I had a couples massage schedule for Valentines day. Recvd a call on 2/6 and was told due to being fully booked they wanted a credit card- This is ridiculous I have been a customer for 2 years and interesting that when it was booked nothing was asked. Due to your full schedule you now you want a credit card! UNREAL!!!!!!! Too bad as this will be posted EVERYWHERE on social media and I will tell everyone re the way that you treat your customers!!!!!!!!!!
Rebekah C.
27 Jan 2018
I just got a haircut here, and I had a good experience. It was a good haircut, but the stylist did not really slow down enough to fully get my input. She had her idea on what would look best, which wo...
I just got a haircut here, and I had a good experience. It was a good haircut, but the stylist did not really slow down enough to fully get my input. She had her idea on what would look best, which would be fine if she knew my hair better. I might return for another spa treatment though, they have a ton of different services!
Katie Lewis
15 Jan 2018
I love this spa, it's my favorite in the area. The treatments are always a pleasure and are sure to relax. I love getting the nourishing and rebalancing facial as I can always see a glow afterwards....
I love this spa, it's my favorite in the area. The treatments are always a pleasure and are sure to relax. I love getting the nourishing and rebalancing facial as I can always see a glow afterwards. I love their infused water and snack bar. The smoothies are great as well. I would recommend this to anyone in need of some good r&r. This is my fourth visit and there will definitely be more to come!
Kaylee Dedrick
9 Jan 2018
My massage was amazing. I am so beyond grateful for everything Shalaon did for me. From now on she is the only one I'll be going too!
Liv Robinson
7 Jan 2018
FABULOUS experience. Kendra at front desk is wonderful. She got me in for my services with all the pleasure in the world and she really made my day so much better. My hairstylist Jess was amazing and ...
FABULOUS experience. Kendra at front desk is wonderful. She got me in for my services with all the pleasure in the world and she really made my day so much better. My hairstylist Jess was amazing and so were all the surrounding ones!! Also, best massage ever. I highly recommend complexions!!
Tom C
21 Dec 2017
I've been about 6-8 times over the past two years for massages. I really enjoy the massage and my therapist is great. I've always been thrilled by the quality of service of the masseuse.
Checkout ...
I've been about 6-8 times over the past two years for massages. I really enjoy the massage and my therapist is great. I've always been thrilled by the quality of service of the masseuse.
Checkout is always a nightmare. First, there is always a line and I always have to wait 5-10 minutes. Then there is always an issue. Whether they won't accept a coupon, or they can't find your account, or bill you incorrectly...I've never been able to just pay and leave. Finally, as others have pointed out, checkout staff are less than friendly.
It's a shame, I get a great massage but always leave stressed from the checkout experience.
Jessica Sopko
17 Dec 2017
***Edit*** I just wanted to point out after reading the "owner's" responses that as a customer you will never be right and they will not take accountability for poor service or even simple mistakes. E...
***Edit*** I just wanted to point out after reading the "owner's" responses that as a customer you will never be right and they will not take accountability for poor service or even simple mistakes. Excuses make any business look scummy, especially in terms of placing unauthorized charges on customers credit/debit cards. This place is unreal.
Love the quality of service and people working there, but they need to get their billing process in order. I booked appointments for my bridal party, all of the girls' services were paid for on site. THEY neglected to charge gratuity at the time and proceeded to send me an EMAIL a few days later stating they were charging the card that was used to pay for the last service I received $200+. I received no phone call prior to this email stating there was anything due. My voicemail box is not and was not full, no calls or messages were made or left asking me to call. I would have HAPPILY paid the balance if I were notified, but I wasn't, and the card used was a card to a joined account with my husband that for various reasons (like auto-pay for all of our bills being set up with this account) should not have been used to pay for the extra they forgot to charge for. Fortunately I could transfer funds appropriately to make it so the charge doesn't impact our budget (though it was a HUGE pain) but what if this happened to someone else? An 18 year old paying for prom for example, who may have saved to pay for her own services, gotten charged incorrectly, paid, then after a week had no money left in their account because they work a part time job at a grocery store. Is it ok to charge her and have it bounce back or overdraft her account without calling her to let her know? This sort of practice does NOT give customers a chance to pay the way they need to in order to stick with their budgets. Again, the actual services are great, but I won't be going back and neither will my bridesmaids as the lack of communication before charging my card has all of us questioning the integrity of the business.
Helina P.
22 Nov 2017
I went in last Wednesday for a haircut. I had long hair was there to get it all chopped. My hair is straight and needs a lot of heat and product to style. I have given up on this and I told my hairdre...
I went in last Wednesday for a haircut. I had long hair was there to get it all chopped. My hair is straight and needs a lot of heat and product to style. I have given up on this and I told my hairdresser, Paige, what I wanted and specified that I don't use products on a daily basis. She got it and cut my hair so that I wouldn't need products. One week later my cut is exactly what I wanted and does not require any styling products. I highly recommend complexions and Paige.
Jessica R.
21 Nov 2017
Was visiting family in Albany for Thanksgiving and booked a 60 minute relaxation massage here. I arrived 5 minutes after my allotted time (yes, my fault) and then was asked to fill-out paperwork, sat ...
Was visiting family in Albany for Thanksgiving and booked a 60 minute relaxation massage here. I arrived 5 minutes after my allotted time (yes, my fault) and then was asked to fill-out paperwork, sat in the lobby and then a second back room for about 20 minutes (not my fault). I mean, it's a spa, so sometimes things run slow, which is fine. What's not fine, is that my massage was only 30 minutes long. They really should warn you before the massage if they are not going to give you the full service. It would be like a manicurist only doing one of your hands and saying "you're done". The actual massage was amateur at best. Really gentle and more like a back rub than a massage. I even asked for an extra boost for deep tissue for an extra $20. Let me tell you, that was not deep tissue. I wouldn't have cared much about the "meh" service but the 30 minutes was what got me. It felt super rushed. After the appointment they said they would only charge me for 30 minutes due to taking me late but they ended up charging me the full amount for 60 minutes for the "premium deep tissue". Honestly was not worth the money for both the service and the time. For me, a massage is something I do to treat myself and I expect it to be a premium experience. Kimberley's, from past experience, is much better at creating that environment. Though, I suppose I haven't gotten a massage in Albany for years since I don't live in the area anymore so my info might be outdated. Maybe NYC services are just cheaper and better because there's so much competition. But I had high hopes for this vacation massage and it was a bismal.
Jane Norris
23 Oct 2017
I would definitely recommend Complextions to anyone who needs some pampering and relaxation. Everyone goes out of their way to make your experience the best. I love my manicure and pedicure, Gem alway...
I would definitely recommend Complextions to anyone who needs some pampering and relaxation. Everyone goes out of their way to make your experience the best. I love my manicure and pedicure, Gem always does a great job!
Ashley Erlach
18 Oct 2017
It's absolutely beautiful in there, what more can you ask for. Professional, clean, beautiful, friendly, sells the best products, and other fun things.
Kim DeHimer
6 Oct 2017
I had a wonderful relation massage. Katie is the best!! I also had a pedicure while there and the polish has started to slid off after only 3 hours of being on ... like it didn't ever dry. Other than ...
I had a wonderful relation massage. Katie is the best!! I also had a pedicure while there and the polish has started to slid off after only 3 hours of being on ... like it didn't ever dry. Other than that a beautiful spa, and wonderdul staff!! I will be back!
Laura Jacon
30 Sep 2017
I had my bachelorette special day here and it was so perfect (thanks to my bridal party and the staff) It was so relaxing and everyone was friendly and accommodating. A dream experience that I wish I ...
I had my bachelorette special day here and it was so perfect (thanks to my bridal party and the staff) It was so relaxing and everyone was friendly and accommodating. A dream experience that I wish I could do again and again.
Jennifer M.
31 Aug 2017
Was in Albany for my brothers wedding and am from CA. Booked a hair appt for an updo as this is where my SIL was getting her make up done. I was scheduled with Reggie and he did a beautiful job! I rec...
Was in Albany for my brothers wedding and am from CA. Booked a hair appt for an updo as this is where my SIL was getting her make up done. I was scheduled with Reggie and he did a beautiful job! I received compliments on my hair all night and felt great. If I lived there I'd definitely come back!
Elizabeth Panuccio
4 Aug 2017
WORST EXPERIENCE EVER! Do you want to be HUNG UP on by the OWNER of complexion spa? Yes, you read that correct the OWNER! because I just did. By far the worst money I have ever spent and REFUSE to gi...
WORST EXPERIENCE EVER! Do you want to be HUNG UP on by the OWNER of complexion spa? Yes, you read that correct the OWNER! because I just did. By far the worst money I have ever spent and REFUSE to give me my money back for a HORRIBLE job. I went to this business July 12th for two waxing for a vacation the following day. When I was on vacation I had to go buy a razor because of ALL the hair that was left over. The owner is hands down the most RUDE and DISRESPECTFUL person I have ever spoke to in the 25 years I've been alive. I spent over $100.00 at this business to get a professional waxing done... clearly I was wrong. Do yourself a favor and DO NOT go to this SPA.
Tara Stoulig
30 Jul 2017
Great facility and fantastic massage, however….the biggest issue I experienced was that my 90 minute massage only lasted 80 minutes. The massage was $139 for 90 minutes and I was looking forward to re...
Great facility and fantastic massage, however….the biggest issue I experienced was that my 90 minute massage only lasted 80 minutes. The massage was $139 for 90 minutes and I was looking forward to relaxation and every minute I was paying for. I was not going to reference this here but the customer service that followed the shortened massage time was below par. For the “inconvenience”, I received a small gift bag with some free samples and two cards each for $10 to try another NEW service. What if I didn’t plan to return to that facility? I don’t want the free samples. I was told that they fixed me a gift bag rather than discounting my service that was cut short because I already had a voucher I brought in for $20 off my first visit as a first time customer. One thing has nothing to do with the other. I was not going to push the issue since I brought it to their attention and I did not want to spend more time hashing it out, but this was not the service I expected based on the reviews I read about this location. I am disappointed in this. Prior to my service, there were a couple additional issues. I arrived over 2 hours before my service to relax and, upon checking in, I was told my masseuse was Danica but I had been told twice via phone that it would be Drew while I was booking my massage the week before as I requested a male. After I was checked in, I was told to enjoy the facility and relax. They would follow up with me to let me know what they could do and I may have to change my time (and my husband too since we were booked at the same time in different rooms). After some time they worked it out by moving our services up a bit so we’d both start at the same time and I'd have a male masseuse. Our appointment time passed as we waited in the relaxation room. Then, his masseuse came to get him a couple minutes after the appointment time started and mine a couple minutes after that (mine arrived 5 minutes late). No big deal as I figured since we had arrived on time (way before, actually), our masseuses would adjust their time accordingly so we would still have 90 minute massages. My massage was complete before my husband’s. I happened to have a watch in the pocket of my robe so I was surprised that I had not received the full time. I thought maybe they included prep time in their service time (would be highly unusual) but the desk attendant confirmed that the stated time should be the time of the actual massage. This was such an unfortunate first time experience here. As a side note, they should update their prices online as they are less than the prices charged (their in-house brochures are up to date). Also, their website just loads continuously when you try to make an appointment online so you must call to schedule. And, while the steam room, sauna and rain shower are so lovely and relaxing, they should be sure to inspect the drains for the shower regularly. I showered while I was there and water ran into the hallway of the women’s lounge due to improper drainage so I had to alert the attendants.
Bates Vandenburgh
15 Jul 2017
Beautiful wonderful inspired luxury. No where else in the capital district can compare to this establishment. This place is for those looking for the ultimate when seeking a day of guilt free pamperin...
Beautiful wonderful inspired luxury. No where else in the capital district can compare to this establishment. This place is for those looking for the ultimate when seeking a day of guilt free pampering. Unisex services are available. Definitely worth the price. Plan to spend the day and do it up right
Taylor Colello
29 Jun 2017
This was my first time at complexions. I scheduled a massage and not only was it a wonderful massage, the whole experience was amazing. The robes, slippers, herbal tea, lemon water, sauna, steam room,...
This was my first time at complexions. I scheduled a massage and not only was it a wonderful massage, the whole experience was amazing. The robes, slippers, herbal tea, lemon water, sauna, steam room, amazing shower, etc. made everything feel so luxurious. I loved it and will definitely go back.
Amber Remillard
3 Jun 2017
I struggled with 3 or 4 stars. They're nice enough. Good services and people generally but could use an update. Last time I went the sauna was down...I would have liked to have been notified at bookin...
I struggled with 3 or 4 stars. They're nice enough. Good services and people generally but could use an update. Last time I went the sauna was down...I would have liked to have been notified at booking as we came very early for it (also have a steam room that was functional). Just missing some things you would expect. Mostly in the locker rm area. Definitely on the higher side pricewise. If the price point was lower my rating may have been higher but my expectations for that $$$ are higher.
Erin G.
9 May 2017
My review is limited to pedicure only. The spa facilities and relaxation room look nice and the overall environment felt "spa-like" but my pedicure was disappointingly not "spa-level" It all seemed ve...
My review is limited to pedicure only. The spa facilities and relaxation room look nice and the overall environment felt "spa-like" but my pedicure was disappointingly not "spa-level" It all seemed very rote, and not aimed at my relaxation. The foot/leg massage was almost non-existent, the exfoliation was cursory, and the polish was dulled within a day or two (weirdly, you select colors from a bin of painted plastic nails rather than a wall of bottles, so I don't even know what brand they use, but it was nothing special and not as durable as my usual pedicures).I might give their spa a try, but the nail service was not the level of service I expected for the price.
Nita C.
28 Oct 2016
This was my first experience at a spa, and they definitely outperformed my expectations! The staff were incredibly friendly and accommodating. I loved that they had chamomile-infused water and chocola...
This was my first experience at a spa, and they definitely outperformed my expectations! The staff were incredibly friendly and accommodating. I loved that they had chamomile-infused water and chocolate chip cookies at the door and at every public place for us to munch on. The ambiance was great and soothing. The massage therapist was excellent and very attentive to my sensitivities. She did a great job asking me about depth and pressure of the massage. The aroma therapy that accompanied wasn't too strong. She was very patient and didn't rush through anything. She definitely gave me extra attention to the shoulders when she asked for any parts of tension. Loved the experience overall! Definitely would come back sometime.
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