Lots of dreary reviews here, but I have to say, aside from the fact that I had to park in China to pick up my order, Judy surprised me with above and beyond customer service, with such joy and enthusi... Read More
Lots of dreary reviews here, but I have to say, aside from the fact that I had to park in China to pick up my order, Judy surprised me with above and beyond customer service, with such joy and enthusiasm, that I must make the time to go on their website and fill out the survey to properly acknowledge her, and considering that I already threw my receipt away with the survey information, which means I'll have to dig through the trash to get it out, that's saying a lot here folks . It went down like this:I'm making my way during lunch time traffic to Coronado Shopping Center, which I honestly haven't been too in ages, to make an exchange at H&M. Just before making my way inside, I phoned in a to-go order to Elephant Bar. Now, I probably wouldn't have chosen Elephant Bar as the restaurant of choice to bring home surprise lunch for my hubs, especially considering the lackluster reviews it had been receiving, but my in-laws seem to enjoy the fish n chips there, and my husband loves fish n chips, and I had just received a $10 gift certificate from Yiftee as a thank you for purchasing a previous gift certificate (for said in laws as an anniversary gift). So I figured, hey, it's a gamble, but I'm a risk taker, why not roll the dice and see how it goes. Judy took my order over the phone with such genuine exuberance, that it sincerely transitioned me from my quasi-grumplestiltskin state (gran turismo style traffic can do that to ya, ya know?) to pleasantly relaxed, and then suddenly re-calibrated, ready to take on operation H&M exchange and move on to the"find a parking spot in Uptown" mission that lie ahead of me. Upon arrival, Judy was right there to welcome me, with such authentic kindness, a sincere smile, and order in hand. She mentioned that she didn't see my phone number in the rewards program database, and if I were interested in signing up today, that I could take home an appetizer right now on the spot, and proceeded to explain the benefits. Well, Judy, let's make that happen, shall we? Would I have considered signing up for a rewards program for a place that received so many somber reviews were it not for Judy? No. I daresay that I would not have been interested whatsoever. But if Judy's working, then I'll be back to give it a whirl.Judy should be running that joint. We need a million more Judys. Elephant Bar, call a corporate meeting, have Judy lead the sesh, and figure out what you need to do to get the rest of your reviews back on point.As for the fish n chips, hey, they hit the spot. And I took home the chicken lettuce wraps, per Judy's suggestion of course, (chopped chicken · water chestnuts · toasted coconut flakes· roasted cashews · tender lettuce · orange cilantro sauce · thai peanut sauce) it was delicious. Fresh. The sauces were the perfect compliment, really gave it that zing. Read Less