The facility is nicely designed and laid out. It's clean and appears sanitary. Although there is so much more that goes into a review these days! So let's get started! My schedule changed and my curre... Read More
The facility is nicely designed and laid out. It's clean and appears sanitary. Although there is so much more that goes into a review these days! So let's get started! My schedule changed and my current nail lady takes the same day off as me, so I decided to venture out and try new places. After yelping nail salons in Albuquerque I came across this salon that currently holds a 5 star rating with a sufficient amount of reviews, and decided to give it a shot. Upon arrival I was greeted appropriately, I sat to wait and the owner was carrying on with a client about a classmate that had committed sucicide(vibe killer). I was taken back for my pedicure. Wait seemed to be minimal. Toa did my pedicure and it went off seamlessly(good job). Then I was taken back to the front for my manicure. I wanted an overlay with hombre powder. The owners mother started with me, I was asked how I heard about the place and specified Yelp, which just lead to a very to toxic involuntary submission of bad mouthing a previous employee, and previous client. Another set of clients came through the door and asked for pedicures, which resulted in me being transferred and passed off to another nail technician. I asked about nail art, and gave room for creativity beacuse I didnt have anything specific in mind. The owner was asked by her father to address this for me, another sister came through the door and was asked to handle it, she asked what I wanted after repeating for the third time, she acted annoyed and deferred it back to the owner with attitude toward me. At which point I stood up and left! Just so we are clear I spent 2.5 hours there, and I left all kinds of messed up... my fingers hurt(maybe my fault, because I chose the overlay and not a new set), I feel extremely stressed out from all the negative energy, nobody cares to hear about suicide and decrental employees or loyal to their technician customers that are leaving you less than satisfactory reviews! I am paying for my experience which is not cheap btw and I've had better, more enjoyable experiences at the dentist. There are plenty of salons that can provide this 'service', I am paying for the experience! Also it is the repeat customer that makes a business such as this succeed or fail, you may want to acknowledge that if you want your '5 year plan' to be a success! Also my Yelp check in discount was not honored! I got some b.s. line on how it was not on the services I selected! So needless to say I will never return! Read Less