I don't normally leave negative reviews but I felt like I needed to make an exception this time. I don't want to single out any specific hairstylists but I will say that the hairstylist in question wa... Read More
I don't normally leave negative reviews but I felt like I needed to make an exception this time. I don't want to single out any specific hairstylists but I will say that the hairstylist in question was also reviewed by someone else with similar complaints.I went in for a partial balyage hair treatment at paramount pampering on 4/27. When asked what my desired look would be I showed the the stylist a photo from her very own Instagram page, an Ashy blonde balyage style. When I showed her the picture she said she didn't remember what she did, but she had a general idea of how to get me there. She never mentioned multiple sessions, so let me put that out there before I receive a response from management saying that multiple sessions were an option. I would have had NO problems if she could have gotten me to my desired color with multiple sessions. Long story short it ended up looking like I had thick blotchy highlights, not at all a balyage and she kept celebrating her work and repeating that there were no brassy tones when I clearly spotted a few. Two showers later I had an ORANGE HAIRED DISASTER. My hair was FRIED, orange and just horrible. I called the salon multiple times to remedy the situation, but the salon was closed, or on lunch, or understaffed at front desk, and FINALLY on 5/03 I got through. When I expressed my issues to the stylist in question she got extremely defensive, telling me I probably did something wrong and she told me there was no way my hair could get to the color I wanted. (Yeah, it actually can, I've been there with my stylist in NY. Unfortunately I couldn't get to my usual stylist because she just recently had a baby and is on maternity leave until further notice.) The stylist at Paramount called me in to see what she can do, but told me my hair will always stay brassy/orange because that's the type of hair I have (TOO BAD). It was very upsetting, but I needed to get it fixed so I rushed in for an emergency appointment to tone my hair on my 30th Birthday because the following day I was leaving for vacation. When I got to the salon, the stylist was very rude, barely gave me a second look, put toner in a bowl handed me off to someone else and then had me deal with the managers. This is when things went really south.The toner obviously didn't get me to the ashy beige blonde I was looking for, and then the managers dried a handful of hair to reveal a chunk of brassy burned hair. Let's face it, she destroyed virgin hair and toner was basically a bandaid over a gunshot wound. The managers then singled me out by the texture of my hair, told me my curly hair could never get to my desired color and, get this, tried to up sell me more treatments and salon products! One of the managers said I should book an appointment for a Brazilian blowout to "reduce frizz" while the other one said I needed blue shampoo for my color to be less orange. They also proceeded to blame me for why my hair did not retain the color. They told me it was my shampoo, that I probably don't use a sulfate free one and that I SHOULD TAKE BETTER CARE OF MY HAIR!!! First off, I pointed out that I used the SAME shampoo they sell in their salon, the Paul Mitchell Awapuhi Ginger SULFATE FREE shampoo. The managers then told me I probably bought a knock off because hair care is only sold to Salons. I told her I bought my shampoo from Ulta so she told me that buying from Ulta was the problem. She claimed that Ulta waters down the formula and Paramount pampering can't control product quality at Ulta Beauty. Well then ULTA BEAUTY CORPORATION owes me and a lot of other women a WHOLE lot of money back. And I'll be contacting them with this allegation as well. OMG WHAT A NIGHTMARE! Ladies in the central Jersey area BEWARE!!! Only trouble lies ahead if you book at Paramount. There is no sense of accountability and THAT is what lead me to write this review. Read Less