I hate to leave negative reviews but I have to warn other customers. I had a facial with Veronica and it was awful. She is very rough and careless. She left so many red marks on my face and I had blisters formed next day on my face due to excessive pressure she applied during extractions. My skin is so much in pain and it's gonna take some time to heal now. I get facials regularly, at least once a month and never had such poor experience. I can't stand the fact that I paid someone to harm my face. Stay away from Veronica! Read Less

I was there yesterday for a swadish couple massage this was a taste of haven, I came out so fresh, everything is so clean, very friendly service, And the Jaccuzi Tubs are so romantic, prices are really descent for such a highend spa, would Definetly go again. THIS IS THE PLACE TO CELEBRATE LOVE.... Read Less

Just got my facial done here and I must say it was heavenly. I got the microdermabrasion facial, which really gets out all the dirt that is sucked into your pores and removes dead skin. The person who did my facial was Lisa. She did an amazing job and had my face looking brand new! I highly recommend her because not only is she knowledgeable, she makes sure she handles each one of your needs. She even massaged my back, arms, neck, legs, hands and feet, which I didn’t expect at all. I left on cloud nine and my face was glowing!! Thank you Lisa for an amazing pleasant experience! You were so sweet and I will definitely be back! Read Less

I was extremely underwhelmed with this spa, and considering the price, I expected way better.I arrived with my two sisters. The girl behind the counter seemed super confused when I mentioned that we were all together and would be paying as such; I'm not sure why she had such difficulty understanding the idea.We were led to the locker room: it was SO crowded, we were bumping into other women while undressing, and when we were finally in our robes, we went to sit in the waiting room until we were called. There was not a SINGLE SEAT left, so we just stood there. It was also super loud (not the establishment's fault, but perhaps they could have signs to remind the ladies to talk quietly?). I want to relax in quiet at a spa, not feel like I'm in a loud bar. My youngest sister got called into her appointment, and since there were no seats in the main room, I went into the "couples lounge" right next door with my other sister so we could sit. A few minutes later, the huge loud crowd of women left, so my sister and I went to take seats in the main waiting room. Apparently our aestheticians were "looking everywhere for us!"- but clearly not, because we were just in the next room. As for the facial - I've definitely had better. My aesthetician Erika was very quick and hurried in everything she did, from applying cleanser to putting lotion on my hands/feet. It wasn't very relaxing at all. I'd also prefer if she'd mention what she was about to do before doing it: it's a little unnerving laying there with eyes closed and all of a sudden a towel/painbrush/finger/lipgloss is on your face. I usually have someone say things like, "Okay, I'm going to apply a mask now" or "Here comes a hot towel" etc. Maybe I'm being picky but I found myself being startled every 3 minutes. I never knew what she was doing -- was she cleansing? putting on a moisturizer? putting on an oil? I was guessing the whole time. $100 facial --- I've had much much much better for $60. At the end of the facial, she wrote down what products she used on me in case I wanted to buy them from the boutique. We had lunch upstairs afterward. The food is alright; nothing special. The room where you eat could benefit from sheer curtains, as it overlooks the parking lot and dumpsters. Not very spa-like at all. In fact, the decor of the entire spa is very 90's - seafoam green armchairs on wheels, big valance curtains, and could definitely use a renovation. I've been to beautiful spas in the Rockland/Bergen/Westchester area that are much more updated, tranquil, and relaxing. I felt like I was in a time warp. My 16 year old sister had a mani/pedi with Virginia, who apparently complained the entire time about her crappy childhood in the city, how she disliked sports (my sister is a star softball player in the county), how lots of teenagers come for pedicures and have gross feet because they take ballet... the list went on. Really? What kind of relaxation is this if your manicurist is complaining the whole time? And why does she think my 16 year old sister (or anyone!) would want to listen to that?After we were finished, we basically could have walked right out without paying - nobody was at the front desk monitoring anything!! Luckily, we're honest people, so we waited for someone to return, and we were then told we had to pay/checkout in the boutique. Super weird. Overall - it was not relaxing BEFORE the service or DURING the service. Not returning. $380 for 2 facials, and one mani/pedi plus tip and lunch. Way too expensive for mediocre services, food, and decor/experience. Read Less

I went to get  a haircut at the salon with Joel.  He chopped off my long hair and made it so much shorter than I wanted it not only in the back but in the front too.  He kept shearing my hair in the back and front, which only made it frizzy.  He didn't even check to make sure it was even on both sides after cutting or after blow-drying until I told him to.  I had to go to another salon to fix it up, so now it's shorter. Never.Going.There.Again. Read Less

Amazing place, everyone is so nice and professional! Place is immaculate and services are fantastic! Couples package was worth the cost. Definitely will be back to experience the rest! Thank you to all the ladies and gentlemen for their professionalism and kindness. Read Less

The service was amazing. My massage therapist Kim was perfect. Talked when I felt like talking, was quiet when I needed to be in my own place. The massage she gave me was the perfect amount of pressure. Facilities were super clean. We had lunch in the Tranquility Room. It was delicious and the service was great! Read Less

Honestly every time I come here I have a great experience! They are clean, efficient and on-time! Their staff is knowledgeable and kind. I never feel rushed. They make it a very personal experience! I never feel like just an ordinary client! They offer so many services you can't go wrong! Read Less

Overpriced, outdated, overrated, bad and rude customer service. Messages and facials are ok, but wouldn't recommend this place to anybody.Time to update the place And replace the customer service people long time ago. Read Less

Disgusting customer service. I purchased a year supply of massages for my wife. She used four of them and something random and unforeseeable happened. Her body became 70% covered in psoriasis and it became extremely uncomfortable for her skin to be touched. I asked The Fountain Spa management if they could reimbursed me in some way for any/all of the the massages that I had already paid for in advance (We're talking the value of 8 massages at the very most). They said no and were unwilling to even give us a dollar back. Instead of being a little understanding of this sad situation, they gave me the run around. After many phone calls back and forth, they decided that they could give someone else our massages as a credit to them. Now how does that help us in any way, seriously? They were definitely insistent on keeping money that they didn't work for yet. Again, I didn't even ask for the full reimbursement either. This is clearly not acceptable customer service, especially for a spa where one is expected to be treated nicely. It was a low-end, cold and disappointing experience to say the least. I hope it was worth it. Read Less

My girlfriend was sexually assaulted here. During a couples massage, the male masseuse inappropriately "massaged" her private parts. What is more disgusting is how management handled it afterwards. My girlfriend and I decided the best course of action was to ask for an apology, to give my girlfriend closure, and an assurance that they would address their staff, to make sure this never happened again. ... After several weeks speaking with their manager and VP, we were essentially told that they would not issue the apology to my girlfriend and were unwilling to make any amends. In light of recent news, we decided to publish our story to further warn potential patrons. We highly recommend looking elsewhere. See More Read Less

Totally over rated and over priced. Staff is rude. Whirlpool had no temperature control and was scorching hot so I sat at the edge of the tub the whole time. Will be choosing better and cheaper option next time. Read Less

Never Again! I booked a couples massage at The Fountain for my boyfriend and I, for our anniversary. Upon our arrival at check in, they couldn't find our reservation. Eventually they informed us that it appeared to be booked for the following week and they had no available appointments. I asked how this could happen, the girl in the phone had walked me through this whole confirmation process, and was told by a manager it must have been a "clerical error". At this point I asked to see if there was anything they could do? They had three girls sitting at the desk and one masseuse smoking a cigarette outside, I was hoping they could do something accommodating, even if they were individual massages for a shorter duration, anything to salvage the situation. Instead they unapologetically explained they had no masseuses available and offered us each a 20% off coupon. I was shocked that a manager wouldn't take more action to try to salvage the situation in hopes of not losing a customer. At what I had always thought was a reputable spa I couldn't believe they wouldn't value a customer let alone a repeat customer with a 2 massage reservation.Super disappointing. Read Less

Love it . I'm a bit of a Spa junkie so I've tried many of the services . I've been getting facials and microdermabrasion with Basha . She is wonderful . On my last visit I did the soothe and smooth combo which is a body scrub and massage combo with Maritza . She was very good . Read Less

I was at the fountain yesterday for a massage and a facial. They both couldn't have been any better! Kim did my massage and it was the best that I ever had and I've been getting massages for years. She was gentle and made me feel so relaxed. The facial was also great. Cheryl did a great job. She also was gentle and made me feel relaxed. I definitely will be returning to the Fountain and request these two ladies. I recommend them both very highly and thank them! Read Less

Ramsey location.It was nice & clean, great i came on a Sunday afternoon, they weren't busy at all, it was relaxing & not crowded, I was the only one in the steam room. Very nice showers, & amenities. They provide robe, slippers & towel. There is a body lotion & hair products, no face products though. There is a gift shop that sells face & body products in addition to jewelry, etc. The massage rooms are nice as well, very comfy massage tables, very personable staff. I had a facial & hot stone massage, it was ok, nothing special. You are def paying for the ambience & hospitable attitude, the services themselves are average. I went with my best friend, we had plenty of time to chat together while waiting for massages, & then had side by side massages.There are a lot of additional services that they kept offering for us for upgrade, like essential oils +$10, etc.Because of the price, I'll be going there only once or twice a year, but it was a very pleasant experience. Read Less

Went there for a prenatal massage!! NEVER AGAIN!! They are so overpriced and the massage was horrible! They are too scared to touch you when you are pregnant. Did nothing for my sore legs and feet and only "massaged" one side of my body! My husband also got a deep tissue massage which was very disappointing! The masseuse hardly put any effort into the deep tissue! We left feeling completely ripped off!! Don't waste your money! Read Less

I can't say enough good stuff about this place 1st time there yesterday as a bday gift from my parents , truly and unforgettable experience , the staff and service was on point , the message was unbelievable, facial and lunch and mini pedicure, Def going back as soon as I can Read Less

It was a great experience. I can't say enough how relaxing the facial and massage were. The facility is beautiful and the staff was very nice and prefessional. It was one of the best birthday gifts that I can get from my husband and kids. I do recommend this place to everyone. I can't wait to go there again. Read Less

I love the Fountain Spa. Yesterday was not my first time there. I've been there with my husband for the couple packages. Been there with my friends. And many other times never had a bad experience. Everyone is very nice and the services is what you pay for excellent. I'm going to miss it I'm moving to Florida and hope I can find a spa just like the Fountain. Read Less

I am writing about my manicure experience. First - they offer a quick dry regular polish system called DazzleDry - It's INCREDIBLE. I for one have thin, brittle, dry, peeling nails. BUT NOT ANYMORE. The color lasts more than a week, and my nails are the strongest they have ever been. I could not be more happy. I now religiously see Patricia for a manicure 1x/week - she's AMAZING - perfectly shaped and groomed nails everytimeCan't go wrong. It's a bit more expensive than your "run-of-the-mill" manicure - but when you find a product and technician that works for you there is no such thing as too much money :) Read Less

Had a manicure and pedicure and have to say it was probably one of the worst I have ever had. I would never come back here again. In fact the girl said it was going to last about 4 weeks and after a few days it looks terrible. I will continue to go to my Korean place. For the prices they charge, it should be exceptional and it's far from it. Read Less

Honestly I can't say enough about the Fountain Spa! Yes the facilities are beautiful and the Ambiance is everything a relaxing and soothing experience should be, but overall the staff by far is what separates this place from many others. I'm a huge fan of the spa Harmony package. I also love all the different couples options that are available. Can't wait to return! Read Less

I was looking for a spa that is as good as the ones in the city and this one definitely meets up to the standards.  If you like to go regularly for facials or body treatments, I recommend you look into getting their membership which comes out cheaper than the actual service.  With each monthly payment you get one facial or treatment and if you don't use it it rolls over to the next month like T-Mobile does with their minutes so you don't lose it ever.  I use to enjoy missing two months to do three treatments in one day and turn it into an all day thing for myself with a spa lunch in the tranquility room.   They have two spas one in the mall and one in its own building in Ramsey....I always went to the one in Ramsey where they have their own parking lot and the building is huge offering many services and times and options. Read Less

I have been a customer here for the past 3 years and have been consistently impressed with their service, hospitality, and performance. I have only received massages, waxing, and a facial, but there is a reason why I keep coming back. In my experience, The Fountain Spa employees work to make each guest feel as comfortable as possible. I typically only get waxed by Lisa and Cheryl since they are my favorites. Yes, their prices may be fairly expensive, but I feel that it has been worth it. Read Less

I've been a VIP member here for almost two years. Today I went in for a facial and when I went to check out was told I owed $20. I pay a fee every month of $86 and that should cover a facial. No one made me aware that the facial I was about to receive would require an up-charge. I then asked to speak to a manger who refused to do anything about the $20 up-charge. So for $20 you lost a customer who put hundreds of dollars into your business over the past two years. I can't believe the awful customer service I received! Read Less

I feel bad rating a business one star, but I'd feel that much better if this helps even one person. I received the worst (and most expensive! $70 without tip - I'm used to paying $40 in the city) spray tan of my life yesterday. Terrible terrible terrible. I am fair skinned so asked for something relatively subtle, a tad bit more than "light". I am completely orange and leave for vacation today... it's embarrassing. Read Less

My experience was great. Was running late and they were very understanding. Staff was great, very friendly. Massages were very relaxing. I would strongly recommend facials, they are the best. Will definitely visit again. Read Less

I love this place for facials. The whirpool bath is my go-to add on service for when I visit, I love the candle lit room and the 30 minutes of peace. Complimentary steam room is good too. Facials are awesome! The only reason I am giving four stars is because massages are not that good, I tried them once for a massage and it was just "ok" and also was less than 60 min. Read Less

I couldn't imagine giving this place less then five stars!  I have been to this Ramsey location time and time again.  I am going to update my review each time I have a service with the name of the provider and a review for each individual person.8/5/16 alpha beta facial by stefanie v took care of me today.  She is an amazing aesthetician.  My own downfall was the lack of neck massage that I have gotten in the past.  She did give me a small massage but it was light with no pressure.  While the steamer was going off usually that is a time where someone would get/give the neck chest massage, she was kind of moving around the room making notes or checking notes. Overall I love the way I look I just could have done without the noise making.  I do understand the room is a bit dark but I have gotten facials in the past where there was barely any noise.  I did love that she gave me booties and hands half way into the facial.  They warmed my hands and feet throughout keep me nice and cozy. Read Less

Too bad a 0/5 isn't available. As I was in town and in desperate need of a manicure, brow wax, and potentially a pedicure (if time allowed), I was initially very excited to see that Fountain was open until 9pm on Tuesdays. Good thing I called ahead!Because they aren't open until 9pm. The message at the number says that Tuesday through Friday they are open from 9am to 9pm, but don't let that fool you. I called at 7:40pm and got that message. Which frankly angered me because of you are going to advertise as being open, you damn well better be open. I suppose that the lack of integrity is the true reason behind the abysmal reviews I saw! Read Less

I booked a sea salt scrub, hot stone massage and a liquid oxygen facial and everything about this spa is mediocre at best.The sea salt scrub was good; she could have scrubbed a bit more (I've had scrubs done before and I left feeling like my skin was completely new; not so much with this one).  The worst part was that at the end of my treatment my esthetician was cleaning the shower, getting new towels (she was folding a new towel on my legs while I was supposed to be relaxing) and getting setup for her next client.  Not relaxing at all.The hot stone massage was just okay.  My masseuse was very very rushed; it was supposed to be 60 minutes but I may have gotten 45 minutes out of him.  I didn't leave feeling less tense or relaxed at all and again, he started cleaning up the room and setting up for the next client while I was "relaxing" at the end of my service.The facial may have been the best part of my services but unfortunately that's not saying much.  Again, this was very very rushed feeling.I got there at 11:30am for a 12pm service, used the steam room and started a little after 12pm.  I probably waited (in the lounge downstairs or upstairs) for a total of 20 or 25 minutes during my whole experience and I was finished before 3pm (each treatment was supposed to be 60 minutes I thought?).  The lounges were a bit loud for my taste, the staff could have been more friendly (one girl rolled her eyes at me) and they have you walk up a couple flight of stairs in a cold back hallway to get to the tea room (a little odd for a day spa).I wouldn't recommend this place or come back.  I'll drive the extra miles to try DePasquale or Crystal Springs next time. Read Less