WORST service I have EVER received at a nail salon. Usually I don't leave bad reviews because everyone makes mistakes and has off days, but this place has systemic issues due to rudeness of the manage... Read More
WORST service I have EVER received at a nail salon. Usually I don't leave bad reviews because everyone makes mistakes and has off days, but this place has systemic issues due to rudeness of the management and terrible training of their staff.
The owners are an older Asian couple, and while the husband works the cash register, the wife does nails. The husband was polite enough, if not a little pushy with the hard sells. The wife on the other hand was clearly shooting me dirty looks for brining a friend along for company who didn't want her nails done (The salon was nearly empty and she wasn't taking up any otherwise useful space or even talking).
After stripping my old manicure, the girl doing my nails just stopped and stated my bill out loud. I sat there confused for a moment about what she meant, until I asked if she wanted me to pay her before she started? She awkwardly looked at the owner and nodded yes. Now, I'm not from around this area, but I have been to other nail salons and NEVER have I paid for services BEFORE they're given! So I just shrugged and paid, thinking it was an odd management quirk.
The girl doing my nails barely spoke English, which usually isn't an issue at all, but she literally could not understand that I wanted **parallel** lines on the design- in fact she had never done the design before despite it being picked from a pre-selected set of designs that the shop provided... in the end I just gave up my useless miming and let her do what she pleased.
In the end I walked up to the register to pay the extra $5 which I owed for the design, and instead of handing me the bill politely, the wife yelled at the husband across the shop that I still owed $5 before I left, and he hurried to the front to collect it from me.
I'm honestly shocked- I've never received this type of treatment, and usually tip very well, but this time I settled the bill and walked out. I will NEVER return, and very much discourage anyone from visiting this location. There's literally 5 nail shops only blocks away from this one, please pick any one of those. Read Less