Lighten Up Salon & Spa
Mount Olive Township, New Jersey
Reviews
Anna Marie Lagreco
7 Jul 2018
REPORT
Loved going there but recently my appointment that I always book before I leave there was mysteriously not in the computer so I tried to make another appointment and was told that the stylist who I lo...
Loved going there but recently my appointment that I always book before I leave there was mysteriously not in the computer so I tried to make another appointment and was told that the stylist who I loved Patty was booked I have tried to make several appointments and is told the same thing each time so unfortunately I had to go else where. It’s a shame the place is way too busy and your wait time there is long ! Sorry Patty! Front desk associates not very helpful when you call or not accommodating when trying to explain having limited days off and hard to schedule Patty is wonderful I just wish I got to talk to her instead of the front desk!
Kristine DiRocco
14 Jun 2018
REPORT
The owner and managers are fools, horrendous customer service. It's gotten so expensive too...don't waste you're money or time, go to where customer loyalty is respected and appreciated. Also, you ...
The owner and managers are fools, horrendous customer service. It's gotten so expensive too...don't waste you're money or time, go to where customer loyalty is respected and appreciated. Also, you pay for a level 5 stylist and their assistant dies your hair and its a huge waste of money bc it looks ridiculous. ..
Went almost weekly for 5 years, never ever again. ..awful awful awful
Julie Henry
29 Apr 2018
REPORT
For 10+ years I had my hair cut, colored at L-U. I used to enjoy it & spent approx $1500 year plus very big tips and gift certificates.
Their top stylist for short hair did my cut. When she was *on*...
For 10+ years I had my hair cut, colored at L-U. I used to enjoy it & spent approx $1500 year plus very big tips and gift certificates.
Their top stylist for short hair did my cut. When she was *on*, her cuts were AMAZING, when she wasn't they weren't so great. I got cut every 6 to 8 wks & color every 8-9 weeks. Cut was $42 + tips. Color and high/low-lights was $175+. PLUS tips. Only twice in 10+ years was unhappy with my color. One of the reasons I tip so well is bc I'm honest, I'm picky. If I'm paying $220-$230 (+ tip) for COLOR, I think I'm entitled to want it done correctly. It was the uneven cuts that were an issue, though I rarey complained. WHEN she did a good job I called to thank her. I hoped that she'd get the message... calling to say thank you meant good job, no call meant not good. She got annoyed with me when I told her my hair was cut uneven.
The problem was that as time went on, it became less and less frequent that the cut was good. Perhaps it was partially because she was rushed, almost always spending less than 10 minutes on my cut. Short hair like mine, takes a little more time and effort... When she spent more time, there was definitely an improved result.
I believe that one of the overall problems was that the salon was simply over crowded and too busy. The owner had closed/sold(?) her 2nd store and consolidated their clients, etc. It became very noisy, and crowded. Instead of feeling like a valued customer, I felt like a number. However... because I was 1) stuck in a rut, 2) nervous about finding a new stylist to cut my hair, (especially with my busy schedule) so, I stayed.
I continued to be a patron of Lighten-Up even after moving, now driving nearly an hour to get there. A few times I was 10 minutes late due to traffic, but always called out of courtesy, and to see if the stylist could still see me, which they generally did. Of course there were many times that I had to wait 15 to 20 minutes for the stylist to be ready for me, when I arrived on time, but I never mentioned it as they had waited for me on several occasions.
One night I had a family emergency the night before my appointment and I called the salon to cancel. I had to leave a message as it was approximately 10pm. I called days later to reschedule and was informed that my patronage was no longer welcome as a *scheduled* client! When I asked why, I was informed that since I was a *no show* for my appointment, they didn't want my business. I was truly shocked! I explained that I had called the night before my scheduled appointment, but they didn't care!! Evidently, they didn't get my message. I would have thought, that as a high paying, high tipping, LONGTIME client, that they MIGHT have actually called me if I didn't show up and they (said they) didn't receive my message cancelling, especially since nothing like this ever happened before. I could go and WAIT to see if they could fit me in if I wanted to! Not likely! That was 6 months ago.
So... I went online and read the reviews for numerous places VERY close to my new home... I tried the place with the best reviews, happily it's only 2 miles from my new home. After several visits to the new place for cuts, color AND high/low-lights, I can happily report that each visit has brought VERY good results and I am now a steady client there... I not only save a decent amount of money not driving 35+ miles each way, but I save my TIME and energy.
One day while getting my nails done (I drive 25+ miles to that place, because they're VERY good, and I have been a customer for over 10+ years) I heard 2 women complaining about what happened to them when they went to Lighten-Up... they were very unhappy with wait, crowding and service and vowed not to return. I joined the convo, and shared my story. They weren't suprised. Sorry this is so long, but I don't like to give a bad review and felt it was important to explain...
Aurora C.
22 Mar 2018
REPORT
I came here today (referred by a family member and close friend) to have my hair color fixed and my hair repaired after having an AWFUL colorist in South Jersey nearly destroy my hair, and I had a won...
I came here today (referred by a family member and close friend) to have my hair color fixed and my hair repaired after having an AWFUL colorist in South Jersey nearly destroy my hair, and I had a wonderful experience.I worked with Mario and his assistants, and after nearly five hours of patient, tender care and working, my hair is looking much healthier again and almost to the color where I want it. The bill was a bit high, but definitely work the service and I left happy, considering where my hair was when I walked in.
Cat M.
3 Mar 2018
REPORT
Fabulous haircut & highlights done by Ashley! She knows what she is doing. This is a very BUSY salon - every time I've been there it's been packed with people. They have a large staff & bes...
Fabulous haircut & highlights done by Ashley! She knows what she is doing. This is a very BUSY salon - every time I've been there it's been packed with people. They have a large staff & besides hair, also does nails & facials with Dermalogica products. Front desk staff seem a little confused & scattered. It took some time to check in & then to pay. I would ensure the front desk staff is trained better at customer service & ensuring that when a customer is there, to ensure that they are being helped. Other than that, I like this place!
Debbie Gardella
2 Mar 2018
REPORT
Great salon. However, when you go paying for a Level 1 stylist, you pay the highest price for services and her assistant in training applies half of your highlights and ends up blowdrying your hair!!!...
Great salon. However, when you go paying for a Level 1 stylist, you pay the highest price for services and her assistant in training applies half of your highlights and ends up blowdrying your hair!!!! Everyone has a different technique and experience. That is NOT right at all. When u are paying for a Level 1, it should be done by a Level 1. The assistant can be like a shampoo girl and observe only! When you r paying $245 for your daughter's hair and her hair was done different on both sides, I am not happy. Level 1 is what I paid for!
Nancee Renee
23 Jan 2018
REPORT
I have been going there for over 5 years and I love going there. Everyone is very friendly and accommodating. I go for a haircut about every 5-6 weeks and my hair always looks super. VERY nice place ....
I have been going there for over 5 years and I love going there. Everyone is very friendly and accommodating. I go for a haircut about every 5-6 weeks and my hair always looks super. VERY nice place .I would DEFINATELY recommend.
Aimee Darling
27 Nov 2017
REPORT
always a great experience. Karlee my esthetician was awesome and super helpful. Rebecca my nail tech was wonderful. I've had my hair done by a few of the hair stylists and it's always come out amazing...
always a great experience. Karlee my esthetician was awesome and super helpful. Rebecca my nail tech was wonderful. I've had my hair done by a few of the hair stylists and it's always come out amazing. And everyone is always so welcoming.
Sarah Wikander
16 Nov 2017
REPORT
I had Ashley C. Transform my waist length hair from ugly brown and brassy to absolutely GORGEOUS!! I have never been so satisfied in my life. I highly recommend this salon to anyone who wants the best...
I had Ashley C. Transform my waist length hair from ugly brown and brassy to absolutely GORGEOUS!! I have never been so satisfied in my life. I highly recommend this salon to anyone who wants the best for their hair!
JA W.
8 Jul 2017
REPORT
Mostly positive experiences here! I go to Casey and she is great! Normally booking is easy over the phone but once they never put my appt. in the system so I showed up and was in a pickle. Luckily th...
Mostly positive experiences here! I go to Casey and she is great! Normally booking is easy over the phone but once they never put my appt. in the system so I showed up and was in a pickle. Luckily they were accommodating because it was my baby shower. Will continue to go here but always triple check my appointment!
Mary S.
30 May 2017
REPORT
I went here to get my eyebrows done. My esthetician was Vetime and she was beyond amazing! She exceeded all expectations. Her space was welcoming, clean, and soothing. She took her time with shapi...
I went here to get my eyebrows done. My esthetician was Vetime and she was beyond amazing! She exceeded all expectations. Her space was welcoming, clean, and soothing. She took her time with shaping my eyebrows and she pays close attention to detail when shaping them. She's very knowledgeable and has a special skill and talent that sets her a part from people I've had in the past. I'm obsessed with how my eyebrows came out and how they make such a difference if done correctly! I would highly recommend booking an appointment with her!
Jaclyn P.
16 Apr 2017
REPORT
The place is pretty awful, when you call and make an appointment you think your all set and ready to go. Get a call about two weeks after making that appointment and they tell you they need to complet...
The place is pretty awful, when you call and make an appointment you think your all set and ready to go. Get a call about two weeks after making that appointment and they tell you they need to completely switch people around(who you requested). Have done this to me on several occasions with about every service I have made an appointment with. Then when you ask for a manager to call you back make sure you don't hold your breath because they don't contact you back!!!!!
Emi L.
3 Apr 2017
REPORT
It is difficult to review this establishment. The manicurist Basha is awesome and a clear 5 as is my hairstylist Mary. I have been patronizing Lighten up because of the quality service I receive fro...
It is difficult to review this establishment. The manicurist Basha is awesome and a clear 5 as is my hairstylist Mary. I have been patronizing Lighten up because of the quality service I receive from these wonderful ladies. The reception desk is awful and a clear problem. I have had them speak rudely to me, chastise me because they perceive I came in "not early enough" to soak my nails even though I arrive before my appointment with plenty of time for the polish to be removed. They also scheduled me for a hair cut and dye but they deleted my appointment and scheduled someone else in my place! They are clearly rated a -1. I don't know why the reception people are so awful as they are the first people customers deal with. Very sad situation and I am seriously considering alternative salons.
Kathleen H.
6 Mar 2017
REPORT
I had my hair done with Paige she did an awesome job I will definitely go back to her it was worth going to her. She is the best.
Evelyn M.
22 Aug 2016
REPORT
Wow!! This place is great! I got my hair cut by Dee today. She did a fantastic job. I have a TON of hair that's hard to work with, and she was extremely patient and skilled. I got so many compliments ...
Wow!! This place is great! I got my hair cut by Dee today. She did a fantastic job. I have a TON of hair that's hard to work with, and she was extremely patient and skilled. I got so many compliments on my hair! Lighten Up has wonderful customer service and I was really pleased. Thank you so much! I highly recommend this salon!
Jim M.
19 Aug 2016
REPORT
I used to be a regular here but not anymore. I went on 8/19/16 and was disappointed to learn that my usual stylist, John, had left the company.Ellen cut my hair and while she did a decent job, I was a...
I used to be a regular here but not anymore. I went on 8/19/16 and was disappointed to learn that my usual stylist, John, had left the company.Ellen cut my hair and while she did a decent job, I was annoyed when I went to pay. The total was $26. I usually pay $21. I was shocked and asked why the price increase. The woman who rang me up explained that because Ellen was a "Level 6" stylist is why it was more expensive. John was a "Level 1" so you pay for the "skill and quality" of the stylist.LISTEN, $26 for a men's haircut and plus tip is over $30 bucks. My ass. Basically the prices vary per stylist. In what universe does this pricing model make sense?! It doesn't specify this ANYWHERE. For proper business, this should've been informed before my haircut, espeically if they're recommending a stylist. What am I paying for? Especially when my side burns weren't at even length. Get out of here. Not to mention the environment isn't exactly warm and inviting. Snoody to put it best.Now I think I know why John left....and I don't blame him!
Nicole B.
16 Jun 2016
REPORT
Love this place! Kinga is so awesome! Been going to her for two years and she always does a great job with my color and cut!
Lisa D.
9 Jun 2016
REPORT
Love it here! Dana does my nails and I would not go anywhere else! They are all very friendly and attentive. Very nice salon
Dave K.
8 May 2016
REPORT
I travel an hour for Lighten Up as I love my haircuts that I get from Teela, and my manicures, along with the great conversation that I get from Lori. Lori really knows how to turn a stressful busines...
I travel an hour for Lighten Up as I love my haircuts that I get from Teela, and my manicures, along with the great conversation that I get from Lori. Lori really knows how to turn a stressful business day into a relaxing experience.
Maria R.
22 Apr 2016
REPORT
Only place I trust with my hair, makeup, and nails. Have been getting amazing haircuts here for over seven years. They did my makeup for a wedding and take care of all my beauty requirements. Super pi...
Only place I trust with my hair, makeup, and nails. Have been getting amazing haircuts here for over seven years. They did my makeup for a wedding and take care of all my beauty requirements. Super picky, but here I feel comfortable with the staff accommodating me.
Katie M.
21 Apr 2016
REPORT
Came here today for the first time and even before I entered the door I was welcomed with exceptional customer service. When booking my appointment for a manicure the day before over the phone for a m...
Came here today for the first time and even before I entered the door I was welcomed with exceptional customer service. When booking my appointment for a manicure the day before over the phone for a manicure, I was informed about their ACN manicure and given information all about it. I ending up going with their recommendation for the ACN manicure and it was phenomenal! I had Basha as my manicurist and she was just wonderful. I already have my next appointment scheduled and can't wait to go back!
Jesse G.
20 Apr 2016
REPORT
This place is a joke. Do not come here unless you want to spend $200 on a bad hair cut (essentially a mullet) and a bad coloring job. My hair health is destroyed, my layers are so short on my already ...
This place is a joke. Do not come here unless you want to spend $200 on a bad hair cut (essentially a mullet) and a bad coloring job. My hair health is destroyed, my layers are so short on my already thin hair so I have a mullet, and the dye job is awful. After 3 different times with them attempting to fix it my hair does not look like I spent $230 on it. It looks like I let my nasty blonde bleach hair grow out. Something I could have spent $0 on. I never do reviews or anything but considering my hair is completely butchered I felt it was necessary. I have no idea how this place has almost 5 stars. Not only that but a good majority of the staff is rude. Next time I want a coloring job done I will do it myself. My experience was so bad that I will never return to a salon and certainly will never step place in this shit hole again!! DO NOT BOTHER WITH THIS PLACE!!!!
V B.
16 Mar 2016
REPORT
I've been going to this salon for over 10 years. The ONLY reason I've continued to go over the years is because it has been convenient. Over the years, their services have gotten worse and worse. They...
I've been going to this salon for over 10 years. The ONLY reason I've continued to go over the years is because it has been convenient. Over the years, their services have gotten worse and worse. They used to trim cuticles and hang nails during manicures. They stopped that years ago. I've got a hangnail problem. No more manicures at this place. Which means no more mani/ pedi's combos here either. Ok. Pedi's. They had one girl who was AMAZING at them years ago named Jay or something like that. She disappeared. They allow clients who have booked appointments for pedicures in advance to sit in a BROKEN pedicure chair while watching other walk-in customers get a pedicure in a working massage chair. RUDE!Do they not care about keeping customers?No more pedicures there either. Their massage therapists suck. Not one of them is willing to massage glutes. When asked, they look at you as though you are making advances or speaking another language. I have a tight lower back and rear end and I'd like the knots to be worked out. This shouldn't be a problem for a professional. Even if they are working at a salon. They had a massage therapist that was good last summer. The ONLY one that actually addressed muscle pain or glutes ever at this place!They overworked her when the other therapist quit. They wouldn't hire another therapist and worked the good one until she was injured. She's gone now too.Facials? Hit & miss. They had one lady that was actually school trained to do them. She disappeared so they trained one of the hair dressers to do them. She smelled like cigarettes and talked as though she was surprised by the machines and tools involved in facials. As though she was seeing them for the first time. I stopped getting facials there. I tried again. Now they don't do extractions with loop tools either! They prefer to use their fingernails to dig into your face than using a clean tool. The supposed reason? They aren't allowed to use the loop tools because they leave marks on people's faces. So. Do. Fingernails. Fingernails that can't possibly be as clean as a metal tool. No hang nail trimming or extractions with tools? What are people paying for?! Why pay for a service that you can do better yourself at home?!No more facials at this place ever again either. Hair then. Every time I find a hair cutter there that actually cuts hair nicely, they disappear. Where do they go?!I ask, but employees are "not allowed to say". Why? Because they don't want customers to know what a terrible work environment they have for employees?Because they are afraid that they can't keep any quality employees and will lose business when people follow quality service providers to other locales?Well, I'm done with this place now. Done. Once again I finally found a hair cutter there that was high quality. He was there for less than a year before he disappeared. Once again, they're "not allowed" to tell me where to.I'm TIRED of having more terrible haircuts than good ones. I shouldn't have to go through trying out every hair person in the place hoping to find a good one over & over again then losing the good one if/ when I find them. There has GOT to be a better salon around here.There is more important features in a salon that geographic closeness. I hope this place goes out of business so a better place can replace it. I hope they are taken over by management that can actually hold on to good employees.Bottom line: They don't deserve your business. Whether you receive quality service is a crap shoot.Look elsewhere.
Lala A.
15 Jan 2016
REPORT
I had a great cut by Erika. Probably the first cut in a couple of years where the stylist accomplished what I wanted. I have very long hair and she was able to give me a cut that provided volume witho...
I had a great cut by Erika. Probably the first cut in a couple of years where the stylist accomplished what I wanted. I have very long hair and she was able to give me a cut that provided volume without cutting it too short. I was long overdue for a cut so she did take off about 4/5 inches at my request. Most people say to give me the cut/volume I want, I'll have to go shorter. My stylist from back in the day (who relocated) always did it, so it's I know it's possible. Erika delivered. Price was great too. This place is a large salon with a lot of staff. It was pretty busy for a dreary January morning. Front desk staff could have been friendlier.
Toni A.
3 Sep 2015
REPORT
First time here and Lisa did my cut and conditioning..,Very happy with results and will definitely be back. Salon was crazy busy for a Friday morning... Lost of weddings going on.. Overall salon staff...
First time here and Lisa did my cut and conditioning..,Very happy with results and will definitely be back. Salon was crazy busy for a Friday morning... Lost of weddings going on.. Overall salon staff was friendly and clean!
Sonya T.
23 Jun 2015
REPORT
Greeted as I walked in the door. Everyone very friendly. Busy inside, but that's a good sign!! Teela did my hair...and did just what I asked only better! I got so many compliments at work today!! ...
Greeted as I walked in the door. Everyone very friendly. Busy inside, but that's a good sign!! Teela did my hair...and did just what I asked only better! I got so many compliments at work today!! Just moved here from CA, so always scary to find a new place. I will definitely be back!!!
Domenica L.
4 Jun 2015
REPORT
Got my nails done and loved loved loved the results! This was my first time here so I didn't know what to expect. Stephanie did my nails, I showed her a picture of what I wanted and she replicated it ...
Got my nails done and loved loved loved the results! This was my first time here so I didn't know what to expect. Stephanie did my nails, I showed her a picture of what I wanted and she replicated it exactly. She was super friendly and most importantly the place was super clean. Definitely making this place my regular for nails.
Jess P.
9 Apr 2015
REPORT
I have been coming to lighten up for over a decade. My mom found Kinga first and I was always in awe of her hair. I decided to try the same stylist and have never been disappointed. Kinga always does ...
I have been coming to lighten up for over a decade. My mom found Kinga first and I was always in awe of her hair. I decided to try the same stylist and have never been disappointed. Kinga always does an incredible job on my hair! She listens and discusses everything with me throughout the entire process. I moved about an hour away last year and decided to try a different salon. They made my hair look so fake and I was truly upset. I came to see Kinga and she worked for hours to fix it! The drive is definitely worth it! I leave there every time loving my natural look and feeling beautiful! Kinga builds connections with her clients that will last a lifetime!!
Angila J.
27 Aug 2014
REPORT
Love this salon! I've been there a few times since it is right near me and I have a baby so I can't go to the other salon I used to go to (the imfamous rt 10 salon :p) since it is pretty far away but ...
Love this salon! I've been there a few times since it is right near me and I have a baby so I can't go to the other salon I used to go to (the imfamous rt 10 salon :p) since it is pretty far away but I'm so glad that I found an amazing stylist here! Tamana does my coloring and styling and I couldn't be happier! The best feeling when people compliment my hair! I definitely recommend this salon, the prices are great and all the stylist are so funny and sweet! I've only done my hair here but I heard they have a cool new gel nail polish process that doesn't hurt your nails as much so I hope to try that soon!
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(973) 448-9296
100 U.S. 46, The Village Green Shopping Center, Budd Lake
Mount Olive Township New Jersey 7828
Business Hours
Monday
Mon
09:30AM-20:00PM
Tuesday
Tue
09:30AM-20:00PM
Wednesday
Wed
09:30AM-20:00PM
Thursday
Thu
09:30AM-20:00PM
Friday
Fri
09:30AM-20:00PM
Saturday
Sat
09:00AM-17:00PM
Sunday
Sun
09:30AM-14:30PM
Popular Hours
6a
12p
6p
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Lighten Up Salon & Spa
Mount Olive Township, New Jersey
100 U.S. 46, The Village Green Shopping Center, Budd Lake
Mount Olive Township New Jersey 7828
Business Hours
Monday
09:30AM-20:00PM
Tuesday
09:30AM-20:00PM
Wednesday
09:30AM-20:00PM
Thursday
09:30AM-20:00PM
Friday
09:30AM-20:00PM
Saturday
09:00AM-17:00PM
Sunday
09:30AM-14:30PM
Popular Hours
6a
12p
6p
{{getPopularHourTime(item.time)}}
No data for {{popularHourDay.text}}
Closed on {{popularHourDay.text}}
Reviews
Anna Marie Lagreco
7 Jul 2018
Loved going there but recently my appointment that I always book before I leave there was mysteriously not in the computer so I tried to make another appointment and was told that the stylist who I lo...
Loved going there but recently my appointment that I always book before I leave there was mysteriously not in the computer so I tried to make another appointment and was told that the stylist who I loved Patty was booked I have tried to make several appointments and is told the same thing each time so unfortunately I had to go else where. It’s a shame the place is way too busy and your wait time there is long ! Sorry Patty! Front desk associates not very helpful when you call or not accommodating when trying to explain having limited days off and hard to schedule Patty is wonderful I just wish I got to talk to her instead of the front desk!
Kristine DiRocco
14 Jun 2018
The owner and managers are fools, horrendous customer service. It's gotten so expensive too...don't waste you're money or time, go to where customer loyalty is respected and appreciated. Also, you ...
The owner and managers are fools, horrendous customer service. It's gotten so expensive too...don't waste you're money or time, go to where customer loyalty is respected and appreciated. Also, you pay for a level 5 stylist and their assistant dies your hair and its a huge waste of money bc it looks ridiculous. ..
Went almost weekly for 5 years, never ever again. ..awful awful awful
Julie Henry
29 Apr 2018
For 10+ years I had my hair cut, colored at L-U. I used to enjoy it & spent approx $1500 year plus very big tips and gift certificates.
Their top stylist for short hair did my cut. When she was *on*...
For 10+ years I had my hair cut, colored at L-U. I used to enjoy it & spent approx $1500 year plus very big tips and gift certificates.
Their top stylist for short hair did my cut. When she was *on*, her cuts were AMAZING, when she wasn't they weren't so great. I got cut every 6 to 8 wks & color every 8-9 weeks. Cut was $42 + tips. Color and high/low-lights was $175+. PLUS tips. Only twice in 10+ years was unhappy with my color. One of the reasons I tip so well is bc I'm honest, I'm picky. If I'm paying $220-$230 (+ tip) for COLOR, I think I'm entitled to want it done correctly. It was the uneven cuts that were an issue, though I rarey complained. WHEN she did a good job I called to thank her. I hoped that she'd get the message... calling to say thank you meant good job, no call meant not good. She got annoyed with me when I told her my hair was cut uneven.
The problem was that as time went on, it became less and less frequent that the cut was good. Perhaps it was partially because she was rushed, almost always spending less than 10 minutes on my cut. Short hair like mine, takes a little more time and effort... When she spent more time, there was definitely an improved result.
I believe that one of the overall problems was that the salon was simply over crowded and too busy. The owner had closed/sold(?) her 2nd store and consolidated their clients, etc. It became very noisy, and crowded. Instead of feeling like a valued customer, I felt like a number. However... because I was 1) stuck in a rut, 2) nervous about finding a new stylist to cut my hair, (especially with my busy schedule) so, I stayed.
I continued to be a patron of Lighten-Up even after moving, now driving nearly an hour to get there. A few times I was 10 minutes late due to traffic, but always called out of courtesy, and to see if the stylist could still see me, which they generally did. Of course there were many times that I had to wait 15 to 20 minutes for the stylist to be ready for me, when I arrived on time, but I never mentioned it as they had waited for me on several occasions.
One night I had a family emergency the night before my appointment and I called the salon to cancel. I had to leave a message as it was approximately 10pm. I called days later to reschedule and was informed that my patronage was no longer welcome as a *scheduled* client! When I asked why, I was informed that since I was a *no show* for my appointment, they didn't want my business. I was truly shocked! I explained that I had called the night before my scheduled appointment, but they didn't care!! Evidently, they didn't get my message. I would have thought, that as a high paying, high tipping, LONGTIME client, that they MIGHT have actually called me if I didn't show up and they (said they) didn't receive my message cancelling, especially since nothing like this ever happened before. I could go and WAIT to see if they could fit me in if I wanted to! Not likely! That was 6 months ago.
So... I went online and read the reviews for numerous places VERY close to my new home... I tried the place with the best reviews, happily it's only 2 miles from my new home. After several visits to the new place for cuts, color AND high/low-lights, I can happily report that each visit has brought VERY good results and I am now a steady client there... I not only save a decent amount of money not driving 35+ miles each way, but I save my TIME and energy.
One day while getting my nails done (I drive 25+ miles to that place, because they're VERY good, and I have been a customer for over 10+ years) I heard 2 women complaining about what happened to them when they went to Lighten-Up... they were very unhappy with wait, crowding and service and vowed not to return. I joined the convo, and shared my story. They weren't suprised. Sorry this is so long, but I don't like to give a bad review and felt it was important to explain...
Aurora C.
22 Mar 2018
I came here today (referred by a family member and close friend) to have my hair color fixed and my hair repaired after having an AWFUL colorist in South Jersey nearly destroy my hair, and I had a won...
I came here today (referred by a family member and close friend) to have my hair color fixed and my hair repaired after having an AWFUL colorist in South Jersey nearly destroy my hair, and I had a wonderful experience.I worked with Mario and his assistants, and after nearly five hours of patient, tender care and working, my hair is looking much healthier again and almost to the color where I want it. The bill was a bit high, but definitely work the service and I left happy, considering where my hair was when I walked in.
Cat M.
3 Mar 2018
Fabulous haircut & highlights done by Ashley! She knows what she is doing. This is a very BUSY salon - every time I've been there it's been packed with people. They have a large staff & bes...
Fabulous haircut & highlights done by Ashley! She knows what she is doing. This is a very BUSY salon - every time I've been there it's been packed with people. They have a large staff & besides hair, also does nails & facials with Dermalogica products. Front desk staff seem a little confused & scattered. It took some time to check in & then to pay. I would ensure the front desk staff is trained better at customer service & ensuring that when a customer is there, to ensure that they are being helped. Other than that, I like this place!
Debbie Gardella
2 Mar 2018
Great salon. However, when you go paying for a Level 1 stylist, you pay the highest price for services and her assistant in training applies half of your highlights and ends up blowdrying your hair!!!...
Great salon. However, when you go paying for a Level 1 stylist, you pay the highest price for services and her assistant in training applies half of your highlights and ends up blowdrying your hair!!!! Everyone has a different technique and experience. That is NOT right at all. When u are paying for a Level 1, it should be done by a Level 1. The assistant can be like a shampoo girl and observe only! When you r paying $245 for your daughter's hair and her hair was done different on both sides, I am not happy. Level 1 is what I paid for!
Nancee Renee
23 Jan 2018
I have been going there for over 5 years and I love going there. Everyone is very friendly and accommodating. I go for a haircut about every 5-6 weeks and my hair always looks super. VERY nice place ....
I have been going there for over 5 years and I love going there. Everyone is very friendly and accommodating. I go for a haircut about every 5-6 weeks and my hair always looks super. VERY nice place .I would DEFINATELY recommend.
Aimee Darling
27 Nov 2017
always a great experience. Karlee my esthetician was awesome and super helpful. Rebecca my nail tech was wonderful. I've had my hair done by a few of the hair stylists and it's always come out amazing...
always a great experience. Karlee my esthetician was awesome and super helpful. Rebecca my nail tech was wonderful. I've had my hair done by a few of the hair stylists and it's always come out amazing. And everyone is always so welcoming.
Sarah Wikander
16 Nov 2017
I had Ashley C. Transform my waist length hair from ugly brown and brassy to absolutely GORGEOUS!! I have never been so satisfied in my life. I highly recommend this salon to anyone who wants the best...
I had Ashley C. Transform my waist length hair from ugly brown and brassy to absolutely GORGEOUS!! I have never been so satisfied in my life. I highly recommend this salon to anyone who wants the best for their hair!
JA W.
8 Jul 2017
Mostly positive experiences here! I go to Casey and she is great! Normally booking is easy over the phone but once they never put my appt. in the system so I showed up and was in a pickle. Luckily th...
Mostly positive experiences here! I go to Casey and she is great! Normally booking is easy over the phone but once they never put my appt. in the system so I showed up and was in a pickle. Luckily they were accommodating because it was my baby shower. Will continue to go here but always triple check my appointment!
Mary S.
30 May 2017
I went here to get my eyebrows done. My esthetician was Vetime and she was beyond amazing! She exceeded all expectations. Her space was welcoming, clean, and soothing. She took her time with shapi...
I went here to get my eyebrows done. My esthetician was Vetime and she was beyond amazing! She exceeded all expectations. Her space was welcoming, clean, and soothing. She took her time with shaping my eyebrows and she pays close attention to detail when shaping them. She's very knowledgeable and has a special skill and talent that sets her a part from people I've had in the past. I'm obsessed with how my eyebrows came out and how they make such a difference if done correctly! I would highly recommend booking an appointment with her!
Jaclyn P.
16 Apr 2017
The place is pretty awful, when you call and make an appointment you think your all set and ready to go. Get a call about two weeks after making that appointment and they tell you they need to complet...
The place is pretty awful, when you call and make an appointment you think your all set and ready to go. Get a call about two weeks after making that appointment and they tell you they need to completely switch people around(who you requested). Have done this to me on several occasions with about every service I have made an appointment with. Then when you ask for a manager to call you back make sure you don't hold your breath because they don't contact you back!!!!!
Emi L.
3 Apr 2017
It is difficult to review this establishment. The manicurist Basha is awesome and a clear 5 as is my hairstylist Mary. I have been patronizing Lighten up because of the quality service I receive fro...
It is difficult to review this establishment. The manicurist Basha is awesome and a clear 5 as is my hairstylist Mary. I have been patronizing Lighten up because of the quality service I receive from these wonderful ladies. The reception desk is awful and a clear problem. I have had them speak rudely to me, chastise me because they perceive I came in "not early enough" to soak my nails even though I arrive before my appointment with plenty of time for the polish to be removed. They also scheduled me for a hair cut and dye but they deleted my appointment and scheduled someone else in my place! They are clearly rated a -1. I don't know why the reception people are so awful as they are the first people customers deal with. Very sad situation and I am seriously considering alternative salons.
Kathleen H.
6 Mar 2017
I had my hair done with Paige she did an awesome job I will definitely go back to her it was worth going to her. She is the best.
Evelyn M.
22 Aug 2016
Wow!! This place is great! I got my hair cut by Dee today. She did a fantastic job. I have a TON of hair that's hard to work with, and she was extremely patient and skilled. I got so many compliments ...
Wow!! This place is great! I got my hair cut by Dee today. She did a fantastic job. I have a TON of hair that's hard to work with, and she was extremely patient and skilled. I got so many compliments on my hair! Lighten Up has wonderful customer service and I was really pleased. Thank you so much! I highly recommend this salon!
Jim M.
19 Aug 2016
I used to be a regular here but not anymore. I went on 8/19/16 and was disappointed to learn that my usual stylist, John, had left the company.Ellen cut my hair and while she did a decent job, I was a...
I used to be a regular here but not anymore. I went on 8/19/16 and was disappointed to learn that my usual stylist, John, had left the company.Ellen cut my hair and while she did a decent job, I was annoyed when I went to pay. The total was $26. I usually pay $21. I was shocked and asked why the price increase. The woman who rang me up explained that because Ellen was a "Level 6" stylist is why it was more expensive. John was a "Level 1" so you pay for the "skill and quality" of the stylist.LISTEN, $26 for a men's haircut and plus tip is over $30 bucks. My ass. Basically the prices vary per stylist. In what universe does this pricing model make sense?! It doesn't specify this ANYWHERE. For proper business, this should've been informed before my haircut, espeically if they're recommending a stylist. What am I paying for? Especially when my side burns weren't at even length. Get out of here. Not to mention the environment isn't exactly warm and inviting. Snoody to put it best.Now I think I know why John left....and I don't blame him!
Nicole B.
16 Jun 2016
Love this place! Kinga is so awesome! Been going to her for two years and she always does a great job with my color and cut!
Lisa D.
9 Jun 2016
Love it here! Dana does my nails and I would not go anywhere else! They are all very friendly and attentive. Very nice salon
Dave K.
8 May 2016
I travel an hour for Lighten Up as I love my haircuts that I get from Teela, and my manicures, along with the great conversation that I get from Lori. Lori really knows how to turn a stressful busines...
I travel an hour for Lighten Up as I love my haircuts that I get from Teela, and my manicures, along with the great conversation that I get from Lori. Lori really knows how to turn a stressful business day into a relaxing experience.
Maria R.
22 Apr 2016
Only place I trust with my hair, makeup, and nails. Have been getting amazing haircuts here for over seven years. They did my makeup for a wedding and take care of all my beauty requirements. Super pi...
Only place I trust with my hair, makeup, and nails. Have been getting amazing haircuts here for over seven years. They did my makeup for a wedding and take care of all my beauty requirements. Super picky, but here I feel comfortable with the staff accommodating me.
Katie M.
21 Apr 2016
Came here today for the first time and even before I entered the door I was welcomed with exceptional customer service. When booking my appointment for a manicure the day before over the phone for a m...
Came here today for the first time and even before I entered the door I was welcomed with exceptional customer service. When booking my appointment for a manicure the day before over the phone for a manicure, I was informed about their ACN manicure and given information all about it. I ending up going with their recommendation for the ACN manicure and it was phenomenal! I had Basha as my manicurist and she was just wonderful. I already have my next appointment scheduled and can't wait to go back!
Jesse G.
20 Apr 2016
This place is a joke. Do not come here unless you want to spend $200 on a bad hair cut (essentially a mullet) and a bad coloring job. My hair health is destroyed, my layers are so short on my already ...
This place is a joke. Do not come here unless you want to spend $200 on a bad hair cut (essentially a mullet) and a bad coloring job. My hair health is destroyed, my layers are so short on my already thin hair so I have a mullet, and the dye job is awful. After 3 different times with them attempting to fix it my hair does not look like I spent $230 on it. It looks like I let my nasty blonde bleach hair grow out. Something I could have spent $0 on. I never do reviews or anything but considering my hair is completely butchered I felt it was necessary. I have no idea how this place has almost 5 stars. Not only that but a good majority of the staff is rude. Next time I want a coloring job done I will do it myself. My experience was so bad that I will never return to a salon and certainly will never step place in this shit hole again!! DO NOT BOTHER WITH THIS PLACE!!!!
V B.
16 Mar 2016
I've been going to this salon for over 10 years. The ONLY reason I've continued to go over the years is because it has been convenient. Over the years, their services have gotten worse and worse. They...
I've been going to this salon for over 10 years. The ONLY reason I've continued to go over the years is because it has been convenient. Over the years, their services have gotten worse and worse. They used to trim cuticles and hang nails during manicures. They stopped that years ago. I've got a hangnail problem. No more manicures at this place. Which means no more mani/ pedi's combos here either. Ok. Pedi's. They had one girl who was AMAZING at them years ago named Jay or something like that. She disappeared. They allow clients who have booked appointments for pedicures in advance to sit in a BROKEN pedicure chair while watching other walk-in customers get a pedicure in a working massage chair. RUDE!Do they not care about keeping customers?No more pedicures there either. Their massage therapists suck. Not one of them is willing to massage glutes. When asked, they look at you as though you are making advances or speaking another language. I have a tight lower back and rear end and I'd like the knots to be worked out. This shouldn't be a problem for a professional. Even if they are working at a salon. They had a massage therapist that was good last summer. The ONLY one that actually addressed muscle pain or glutes ever at this place!They overworked her when the other therapist quit. They wouldn't hire another therapist and worked the good one until she was injured. She's gone now too.Facials? Hit & miss. They had one lady that was actually school trained to do them. She disappeared so they trained one of the hair dressers to do them. She smelled like cigarettes and talked as though she was surprised by the machines and tools involved in facials. As though she was seeing them for the first time. I stopped getting facials there. I tried again. Now they don't do extractions with loop tools either! They prefer to use their fingernails to dig into your face than using a clean tool. The supposed reason? They aren't allowed to use the loop tools because they leave marks on people's faces. So. Do. Fingernails. Fingernails that can't possibly be as clean as a metal tool. No hang nail trimming or extractions with tools? What are people paying for?! Why pay for a service that you can do better yourself at home?!No more facials at this place ever again either. Hair then. Every time I find a hair cutter there that actually cuts hair nicely, they disappear. Where do they go?!I ask, but employees are "not allowed to say". Why? Because they don't want customers to know what a terrible work environment they have for employees?Because they are afraid that they can't keep any quality employees and will lose business when people follow quality service providers to other locales?Well, I'm done with this place now. Done. Once again I finally found a hair cutter there that was high quality. He was there for less than a year before he disappeared. Once again, they're "not allowed" to tell me where to.I'm TIRED of having more terrible haircuts than good ones. I shouldn't have to go through trying out every hair person in the place hoping to find a good one over & over again then losing the good one if/ when I find them. There has GOT to be a better salon around here.There is more important features in a salon that geographic closeness. I hope this place goes out of business so a better place can replace it. I hope they are taken over by management that can actually hold on to good employees.Bottom line: They don't deserve your business. Whether you receive quality service is a crap shoot.Look elsewhere.
Lala A.
15 Jan 2016
I had a great cut by Erika. Probably the first cut in a couple of years where the stylist accomplished what I wanted. I have very long hair and she was able to give me a cut that provided volume witho...
I had a great cut by Erika. Probably the first cut in a couple of years where the stylist accomplished what I wanted. I have very long hair and she was able to give me a cut that provided volume without cutting it too short. I was long overdue for a cut so she did take off about 4/5 inches at my request. Most people say to give me the cut/volume I want, I'll have to go shorter. My stylist from back in the day (who relocated) always did it, so it's I know it's possible. Erika delivered. Price was great too. This place is a large salon with a lot of staff. It was pretty busy for a dreary January morning. Front desk staff could have been friendlier.
Toni A.
3 Sep 2015
First time here and Lisa did my cut and conditioning..,Very happy with results and will definitely be back. Salon was crazy busy for a Friday morning... Lost of weddings going on.. Overall salon staff...
First time here and Lisa did my cut and conditioning..,Very happy with results and will definitely be back. Salon was crazy busy for a Friday morning... Lost of weddings going on.. Overall salon staff was friendly and clean!
Sonya T.
23 Jun 2015
Greeted as I walked in the door. Everyone very friendly. Busy inside, but that's a good sign!! Teela did my hair...and did just what I asked only better! I got so many compliments at work today!! ...
Greeted as I walked in the door. Everyone very friendly. Busy inside, but that's a good sign!! Teela did my hair...and did just what I asked only better! I got so many compliments at work today!! Just moved here from CA, so always scary to find a new place. I will definitely be back!!!
Domenica L.
4 Jun 2015
Got my nails done and loved loved loved the results! This was my first time here so I didn't know what to expect. Stephanie did my nails, I showed her a picture of what I wanted and she replicated it ...
Got my nails done and loved loved loved the results! This was my first time here so I didn't know what to expect. Stephanie did my nails, I showed her a picture of what I wanted and she replicated it exactly. She was super friendly and most importantly the place was super clean. Definitely making this place my regular for nails.
Jess P.
9 Apr 2015
I have been coming to lighten up for over a decade. My mom found Kinga first and I was always in awe of her hair. I decided to try the same stylist and have never been disappointed. Kinga always does ...
I have been coming to lighten up for over a decade. My mom found Kinga first and I was always in awe of her hair. I decided to try the same stylist and have never been disappointed. Kinga always does an incredible job on my hair! She listens and discusses everything with me throughout the entire process. I moved about an hour away last year and decided to try a different salon. They made my hair look so fake and I was truly upset. I came to see Kinga and she worked for hours to fix it! The drive is definitely worth it! I leave there every time loving my natural look and feeling beautiful! Kinga builds connections with her clients that will last a lifetime!!
Angila J.
27 Aug 2014
Love this salon! I've been there a few times since it is right near me and I have a baby so I can't go to the other salon I used to go to (the imfamous rt 10 salon :p) since it is pretty far away but ...
Love this salon! I've been there a few times since it is right near me and I have a baby so I can't go to the other salon I used to go to (the imfamous rt 10 salon :p) since it is pretty far away but I'm so glad that I found an amazing stylist here! Tamana does my coloring and styling and I couldn't be happier! The best feeling when people compliment my hair! I definitely recommend this salon, the prices are great and all the stylist are so funny and sweet! I've only done my hair here but I heard they have a cool new gel nail polish process that doesn't hurt your nails as much so I hope to try that soon!
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