I have been here many times for eyebrow waxes because they were so cheap. My husband and I decided to go to TN for vacay, and I wanted to have nice nails for my trip. I already had press on nail decal... Read More
I have been here many times for eyebrow waxes because they were so cheap. My husband and I decided to go to TN for vacay, and I wanted to have nice nails for my trip. I already had press on nail decals that I was going to put on my nails, so all I wanted was acrylic nails applied without polish. When I got home the nail decals would not stick to the acrylic so I just painted them myself. When you sit down they make you purchase a file and buffer for 1 dollar that you keep anytime you come in. They write on the back of the card when you recieved your services, initial it, and tell you when to come back in. Apparently, if you dont come back in before 2 weeks, than they will charge you for a full set, regardless how much regrowth you have. I found this out the hard way. I come in today, sign my name and put refill as the services I want to recieve. This woman comes over with a lot of attitude and practically starts interrogating me. She asks me where I had my nails done last (no hi how are you, anything like that) I said here. She gives me a shocked look and asks to see my nails. I show her my nails and she says, no you did not have those done here, we cannot charge you a refill price. I'm like yes, I did get my nails done here, but I painted my nails myself. She then says that I could not have had my nails done there because one of my nails was lifting. (what that has to do with anything, I have no idea....being a 4 yr cosmetology student, I'll tell you that nails will lift regardless) Anyway, she bassically tells me that she doesnt believe me and that she will have to talk to her sister. I'm standing there with thier buffer/file package and thier business card with thier signature on it. Her sister comes up and says, oh yeah, I remember you. You will need to pay for a full set today though because 14 days was up yesterday. (mind you, I just got back from vacation, got my nails done on 9/11 and it is now 9/26.....I was 1 day past 14. I tried to explain that to them and also explain that I just got back from vacation as well..... and they basically start screaming at me in front of the entire salon. I mean full on eye rolls and attitude, not to mention, after I talked to the first woman and was waiting for the sister to be asked if I was liar or not.....she was talking to all her coworkers in thier language and looking over at me. I have panic Disorder, I started to have a panic attack and needed to go into the restroom to compose myself. I was going to leave right then and there, but I wanted my nails cut down to be appropriate for work tomorrow. After getting verbally abused the second time about the refill/fullset....I just walked out. First of all....how are you going to dictate what service I get done on my nails? And let me tell you this as well....I know that it doesnt cost them anymore money in product whether my nails are 1 week, 2 weeks, or 3 weeks grown out. I have gotten my nails done for years and also went to school for cosmetology. The only product they use for a refill is acrylic powder and liquid and they use dental acrylic instead of acrylic made for nails specifically, because it is cheaper. All in all I walked out, I'm not paying someone money to harass, embarass, and verbally abuse me. It really sucks for them because I was actually going to refer a couple of my friends there by taking them there for a girls pamper date. I also was planning on becoming a regular customer. (which is why I brought back my file and buffer kit)....I thought they did good work, but there are other nail salons in the area, who do exceptional work and also relax and pamper the customer (which is 70% of the service) I should have known they were going to be nail nazis when I walk in and there are signs all over saying things like....you mess up nail after payment, 2 dollar charge to fix nail...nail polish on natural nail do not last long....Gel nails $$ extra....so on and so forth. It was just a very shocking experience, and I will never ever be going back and will make sure to warn any of my friends and family about this place. It sucks cause they are a Christian salon and I really wanted to support that. Read Less