If I could give this place zero stars, I would! Yes, the salon is gorgeous; but there are no amount of aesthetics can possibly make up for the horrific customer service here! My "two week manicure" di... Read More
If I could give this place zero stars, I would! Yes, the salon is gorgeous; but there are no amount of aesthetics can possibly make up for the horrific customer service here! My "two week manicure" didn't make it even one week without chipping and peeling DRASTICALLY. Things happen though, so I figured no big deal... I'll take my 9 year old niece for a birthday mani/pedi and get this fixed while I'm there. Rather than apologizing for the condition of my nails, I was told "well, your two weeks is almost up." Ummm, no... it's been TEN DAYS and this started week one! I even took photos, which are time stamped, to prove as much! Even after seeing the photo evidence, they didn't offer an apology or make any effort to rectify the situation. I was ready to walk out at that point, but I wanted to get my niece's nails done for her birthday, so I said "just soak these off and I'll get a regular mani, and she'll have a mani/pedi." To which they responded, "well you're going to have to wait a half hour." My eyes immediately shifted to the EMPTY nail bar -- not a SINGLE person sitting there, literally -- and said, forget it. I am leaving and will never be back. If you value good customer service, I would not bother going here! It's also worth mentioning my initial appointment took two hours! Never in my life has it taken two hours for a gel manicure! Read Less