I can't believe there are 4.5 stars for this place. We've given it two tries and both times had horrible customer service. I came in with my two stepdaughters.First off, they don't say hello, how are ... Read More
I can't believe there are 4.5 stars for this place. We've given it two tries and both times had horrible customer service. I came in with my two stepdaughters.First off, they don't say hello, how are you, any type of conversation. Second, I said right off the bat that we would all be paying separately. I had to say this five times over the course of the manicure. If I'd come in with two girlfriends, they would have had no issue! My girls were spending their own money and gift cards, learning important lessons around paying for your own things.Early on, the women doing the girl's manicures were pointing at their fingernails and laughing to each other. I'm not a paranoid person, this was legit. Yes, one of the girl's has short nails but who cares?At one point, one of the women asked if one of my girls was my 'friend's sister' after I'd repeatedly said they are my family. It was so weird.When it came time to pay, they charged my credit card for both me and one of my girls. When I reminded them, yet again, they were paying with their own money, they said "We don't accept credit cards for under $20." Which wasn't made clear before hand. And they charged one of my girls an adult manicure rate but without giving her the hand massage or extra time. One of my girls had a gift card and I ended up paying cash for the other two of us.The worst part about our experience was that they didn't give a shit. They honestly didn't care that they were losing customers. The girls were well-behaved (and trust, I will admit when they're not,) and we did not make a big deal out of all this misunderstanding at the time. There are too many other businesses that care about your willingness to come back - Modern Nails does a great job and they are actually nice. Read Less