It disappoints me to have to leave a bad review on this business but I've already given them a second chance when the first time my nails were messed up. I've been coming here for several months but n... Read More
It disappoints me to have to leave a bad review on this business but I've already given them a second chance when the first time my nails were messed up. I've been coming here for several months but now with a 2nd bad experience, I won't be coming back. Nirvana has a relaxing atmosphere and very friendly staff, which is what lured me in. The prices are higher than your average nail salon and I can only say my nails have come out mediocre out of all the times I've been here. Except the first time when Ruby did my nails, she did a phenomenal job which made me feel confident about making this my new nail place. This is the first nail salon I've been to that have SNS. It' a relatively new powder system that most nail salons don't carry. It has minerals in it to strengthen the nail unlike traditional powder. And also uses no UV and painful like gel is! I can tell a difference in the quality of my real nails after having this done for several months. The best time I had a full set of SNS was by Ruby, who no longer works at Nirvana. Mimi the owner is relatively good but I still noticed flaws after arriving home. And I often felt too bad driving back to complain, as she's such a kind hearted lady. I also don't like that on one occasion Mimi had Tahira prep my nails, before Mimi worked on mine, only for her to give me back to Tahira to finish them. Once Mimi realized Tahira wasn't applying the final coat (which you think isn't difficult), she took me back over to finish up. Very odd. Never seen that at a nail place before. After that little mishap, my first major bad experience was in December. Mimi did gel color over my SNS and I had Christine do my nail polish change (which by the way is 15$, might as well have just paid 10$ more for an hour long pedicure). Not only did a few of my nails have the gel color chip and crack after TWO days but I was not given any option to have my toe nails under a dryer given a toe spacer to separate each toe, and was sent out the door without them fully dry. Every other nail salon I've ever been to does the pedicure before the manicure OR puts you under a dryer to ensure you don't walk out with wet toes. I emailed Mimi about this and the next time I came in she did my nails pretty nice and gave me a little bit of a discount off my services. My most recent experience was with Tahira since Mimi was on vacation. I was reluctant to try someone new, especially after the first mishap. I think Mimi sensed my disappointment over the phone, and assured me that she is very good and will take care of me. And apparently I had a right to be worried because after she did my nails they are uneven on the tips and completely NOT how I should be sent out of a nail salon after paying 80$. I shouldn't have to ask for my nails to be redone though. Especially for the simplest of things, like smoothing out the nail with the drill properly. And she wouldn't have had time to fix my nails anyway, as Tahira was the only one that week doing nail appointments and had a client right after me. No one else was available to fix them so I didn't bother saying anything about it. Hopefully Mimi gets some experienced staff for her business. Anyways, 2 weeks go by and I can see the gel color fading very fast and my SNS nails below it look disgusting. I don't know what she did but I could tell as she was applying the powder and different coats, that she wasn't very good at it. I told myself it'll all turn out okay in the end, and it didn't. The Pedicures and facials here are the best part. They are extremely relaxing and make you feel pampered with a hot neck wrap, whatever you want to drink, and high end massage chairs. I'm sure if you're an older lady like most of their clients are, you may enjoy their basic manicure and pedicure. Unfortunately I've moved on to another nail salon near me which does a much better job at the SNS. Sorry Nirvana ladies. Wish you the best! Read Less