My friend and I went here because we wanted to see if there were options to have nails done for a cheaper price since it seems like customer service is always a variable whether or not you pay more. A... Read More
My friend and I went here because we wanted to see if there were options to have nails done for a cheaper price since it seems like customer service is always a variable whether or not you pay more. Anyway, we found this one was still open and came in almost half an hour to close and it was PACKED with girls. The man at the front desk was initially nice enough and listened when I told him what I wanted, and what my friend wanted as well. He gave us some swatches to look at and then sat me down in a chair to start removing my gel polish. My friend sat up front. After some time I asked him if she could sit next to me when she had her manicure done, he said sure, and beckoned her over and we both looked at polishes and decided on our colors. Then a lady and her customer needed the chair my friend was in and sent her away, and moved me to another seat. The lady that actually did my nails took a long time, she wasn't friendly, she didn't talk much, and out of the nearly 20 girls in the store, only my friend and I were black, so of course she made me pay first, when all the other girls got to pay after their manicure was done, so by then I was already annoyed and embarrassed by the blatant racism. I wanted a design too but since she made me pay without asking me what I wanted first, she missed out on that opportunity.After waiting for to do a really average manicure I noticed no one had yet beckoned my friend open. Ladies were leaving. Chairs were open. So I asked my manicurist who was going to do my friends nails, and she had the AUDACITY to look at me with a blank face like, "oh, she wanted her nails done too?" UH, YEAH!! We both came in and said that. The guy at the front desk defends himself saying that he thought she was just my friend tagging along and wanting to look at the polishes, because yeah, girls come in all the time and do that for no reason. She even literally told the guy what color she wanted. The other hostess lady tried to appease my friend by offering to get her nails done but by then it was already past 8 and my friend was over it. I was so disgusted by the attitude that the guy gave my friend and I suggesting it was our fault when he should have just apologized for wasting her time or at least staying quiet, that I quickly left when the nails were dry, with a dry tip for the girl as well. Needless to say, we won't be coming back. EVER. PS - The nail color options are bland, they aren't OPI or anything, I saw a few Kiara Sky but most seemed like sketchy, off-brand polishes.PSS - They charge you more for using a credit card and don't let you tip on the card either. It's a nasty scheme to make more money off you.PSSS - My nail polish chipped after 2 days! I've never had that happen before! 2 DAYS?! Crappy polish. Read Less