Do not go here for your nails. This place charges $50 to get tips and it takes an hour and a half! Which is not ever over Exaggerating. The polish came off within a week and one fell off. Terrible quality and will not be going back. Read Less

I went to the salt cave yesterday. It was fantastic and the employees were all very welcoming and knowledgeable. Overall all we had a great experience. I just wish the price would remain the same for future visits....I would go more often. Read Less

Very disappointed in my manicure. I went for a manicure and pedicure yesterday and did not even get to pick my color. I was ushered to get started on my feet soaking before realizing I was not given the opportunity to pick a preferred color. The girl doing my nails asked me what color I was thinking and ran back and forth with a bottle at a time. Overall, not the color I wanted, but my feet were still wet from my pedicure so I was not in the position to be walking around to go look. My manicure lasted maybe 5 minutes before she began painting my nails. My nails were filed and my DRY cuticles were somewhat tended to. That was it! No water, she did not smooth out my rough nails, I did not wash my hands. She painted right over the filings from the shaping/filing. Then, when I went to pay and ask for change in order to tip the girl, they said no, they didn't have change and that I could go somewhere else to get some. Overall I would not recommend getting your nails done there if you expect a job well done. My nails look as though I had an afternoon free and did them myself. Read Less

I went yesterday for the first time. Salt caves then sauna & 90 minute massage. I’m glad I didn’t read some of the reviews because I may not have gone. Everyone was very welcoming. I thought I would be bored in the salt caves but the time passed so peacefully & quickly. Everything was explained to me including the “white noise” from the salt blower. Massage by Caitlyn (sorry if I spelled it wrong) was amazing. She was so concerned with my comfort & wellness. I scheduled another for next month. Read Less

We enjoyed our first pedicure and Manicure at the spa yesterday after years of going somewhere else. We loved it! Kendra was amazing!!! I loved the whole experience and enjoy seeing again how much of a transformation occurred- absolutely perfect! My daughter loved the silk nails Susan did for her- came out stunning and so much better than acrylics. We experienced bamboo lemongrass this time and may explore milk and honey at our next visit! Highly recommend! Read Less

The salt cave experience was the most relaxed I have been in months. Most of the staff was nice, one young woman was a bit rude about pricing. The place seems to be in the middle of updating, so it leaves a feeling of being unkempt. Read Less

I attended the Thursday night vibrational sound healing event with Joe Hayes leading it and playing the Tibetan bowls. It was the most peaceful and vivid guided meditation I ever tried. I felt uplifted and physically much better after the 90 minutes. The combination of salt therapy and sound with the meditation was magical. Joe is a very talented practitioner. I will attend another. The facility was very zen and welcoming. I felt good just being there. Read Less

Wowsa....awesome experience and I don't typically enjoy a massage. Felt like 4 pairs of hands all over me. Soooo relaxing in the salt cave. Really great experience...i only went because hubby likes to get a massage. We both loved it. Read Less

Dear Owner of Bien Soigne,Yesterday I had an unpleasant experience at your facility and wanted the opportunity to explain what happened and my feelings about it. I had the package with a European Facial/Deluxe Pedicure and Manicure. I added a wash/cut/blow dry.When I arrived I was asked if I wanted a natural manicure or shellac. I answered shellac as I am traveling for the next week. I was told that they had to switch my schedule around as the person who was doing my manicure does not do shellac. I had no issue with this.So first the pedicure. There was nothing "deluxe" about this. The foot massage part was short and not very good. Then when it came time for polish, the technician used a bottle of polish that was almost empty. She had a difficult time getting it out of the bottle and as you know it is think and goopy at this point and hard to put on evenly. I actually suggested adding some remover to thin it down a bit, which she did. The results were not great, edges were missed with the polish and the pink part is streaky. I'm very unhappy with how they look. For the money spent, I think when a bottle gets that low and difficult to use, a new one should be opened.Then I went for my European Facial. It was just "ok" My understanding is that it should be an hour. It started at 2 and I was out of the room by 2:45. I felt that I was left in the room to change for an excessive amount of time, then rushed because the technician for my manicure was fitting me in and needed me right at 3.They took me for my haircut first, in error, so after I was shampooed and ready to start the cut, someone came over and told me that the technician could do shellac, but did not have time for French and the manicure needed to be quick. So I sat there with dripping wet hair, picked a pink color and had the manicure. $34 for a shellac manicure and it is rushed? Unacceptable. Last is the cut. Basically I like the cut but when I got home I noticed that there was a section on the back of the left side that hung down lower. This was confirmed by my husband. I wet that section and sure enough I had to trim off a clump that was clearly missed and was longer than the rest. After spending $40 and a tip I should not have to go home and fix it myself. I am very disappointed with my "spa" day which was suppose to be a Mothers Day treat from my husband. I was confused and stressed from the moment I walked in. I spent $226 at your spa yesterday and had high expectations for a pleasant, relaxing experience. Usually when I leave after spa treatments I feel relaxed and happy. Instead I felt anxious, stresses and kind of sad. In May of 2016 I booked a spa package with massage, facial, manicure and pedicure. I was very happy with everything that day, which was the reason I returned this year. Unfortunately after yesterday's experience, I will not be returning nor will I be recommending your spa to anyone. Sincerely,Gail LaddPS.... I sent this letter to the owner one day after my services. I have waited one month for some type of reply, but NOTHING! So very disappointed........... Read Less

Hello. My name is Holly. I was in for a cut and color. I was unhappy with the color. I wanted a blonde color but the crown of my head came out a reddish color. I went back last Saturday to get it correct. It's still not right at all. I spent $165.00 which is a lot for me right now because I'm only working part- time due to my recent back surgery. I don't want to go back to your salon I've lost confindence in the establiment. I've never had a problem with hair color and I've never complained about my hair. This is a first. If the stylist is shown several pictures of the color you want and does not think it's possible they should tell you. I know there are several variables with hair color but that's why you go see a professional and not take your chances with stuff you can buy at cvs. I went for s consult today at another salon. They can fix it but have to do a color correction. I don't have the money and I think I'll have to live with it for now. Again, I did not want reddish hair. Just thought you should know. I feel bad for complaining but I'm really not happy with my hair. Thank you. Read Less

I've been here for both a hair cut and a mani/pedi. I had a great experience with my hair cut and really enjoyed the uniqueness of the round set up. My second experience with the mani/pedi was less pleasing. The ladies who worked on the mani/pedi were lovely, but the color selection was limited and they refused to do shellac polish on my toes so I was disappointed. The salon as a whole is decorated in beautiful fashion but the nail area felt forgotten about or unfinished, so it felt a little odd being back there. I probably would not come back as a regular customer for nails, but would for hair cuts. Read Less

My friend and I wanted a spa day and we were not disappointed! I tried the Salted Bliss. Samantha was wonderful, great personality, always making sure I was comfortable, if I needed anything more, good massage. I was completely relaxed afterwards. I then went to the Salt Cave. I was shocked I was able to have it all to myself (my friend opted for a facial and I figured it being a Saturday I'd be sharing the cave with others. I know it's just timing but I loved having my... private time in the cave!) I had been dealing with horrible allergies for a few days before. I tried allergy pills with no luck. The Salt Cave did the trick! I walked out being able to breathe through my nose again! I've all ready booked another appointment later this week. Lastly I had a wash and blow dry with Tammy. Great scalp massage while washing my hair. She had a fantastic personality. My hair can be difficult to work with but she had no problems making it look great. I was very happy with all of my services. The woman at the front desk was very friendly and helpful. I'm looking forward to going back!!! See more Read Less

First of all ...Kendra for pedicures is AWESOME!!!! However, had an issue with management. A pedicure that I had booked 3 weeks ahead, and been given an appointment card for, was accidentally cancelled by someone on their front desk staff 2 days before my appointment. In that time after accidentally cancelling my appointment, they gave that appointment to someone else. I called and spoke to the owner, and her response was to see if she could get me another time. I told her she needed to make this right and contact the other client to tell them there was a mistake made and to reschedule HER, I was told that she wouldn't call another client to cancel Read Less

The address for the spa does not work with waze and they put me on hold for 10 minutes before telling me how to get to them. Then when we arrived I was told I couldn't get the French manicure that I came for because I was late. The mani/pedi was below average quality and the attitudes of the women who work here are horrible. The nicest part was the salt cave but I was also underwhelmed. I probably won't be coming back. Read Less

I have never wrote of felt compelled to right a negative yelp review before, but I was thoroughly disappointed. We first walked in 4 minutes late for a 9am appointment (I get it that's my fault) but the manager was blatantly upset and rushed us downstairs after blurting out "they're late" so loud the whole salon heard. Just really bad vibes to begin with.  After being rushed downstairs, the massage was going nicely until construction workers were literally outside the door drilling and working on the room right next to us. It was so loud and I could not relax whatsoever. To pay extra to sit in a salt cave, I was looking for bit more. You get a complimentary water at the end, but there's really no time to actually drink it. My sister was also very taken back by the rudeness of the reception. I have good friends that are massage therapists and told me I should've never experienced that whatsoever, especially for the price they run their business at. The masseuses were sweet, but this place is just not a place you want to go if you're trying to relax and get the experience you pay for. Hopefully they get their stuff together because this place has a lot of potential. Read Less

I have been coming here for 5 years even when they were in there diffrent location. I find them extremely professional and clean. They did my hair for my wedding, and always accommodate me when ever call to book an appointment. I think the owner is extremely warm and welcoming and employees are all very knowledgeable and kind. I have recommended this place to all my friends and family. Such a great place to relax and be pampered. Read Less

The staff is very friendly, capable, and attentive.  The outside is well maintained and the inside of the building is clean and bright and inviting.  The Salt Cave is a truly relaxing and inspiring. The company offers a wide range of services.  Great gift idea Salt Cave Visit Gift Cards.  Different and unique gift for a friend. Read Less

Went to get a gift card for someone, stood at the desk waiting for the lady there to acknowledge me and never happened. There was a group of ladies waiting for the salt cave who also cut right in front of me to purchase earings and the lady at the desk brought them back to the salt cave and never acknowledged my existence and just left me there so I left. One of worst let peeves to not even be acknowledged. Read Less

My boyfriend booked this adventure for the two of us for my birthday February 26th 2017.  We live in Massachusetts so drove to Salem, NH for a great experience or maybe not.  My boyfriend went to check us in to find out when he booked it instead of Feb 26, they booked us for March 26th.  This was clearly a mistake on their part.  He knows my birthday and told them Feb 26th.  Not only did they have it booked incorrectly but they made it seem like this was entirely his fault and took no responsibility for the mix up in dates.  He asked if they could accommodate us in any way and the receptionist who was less than professional stated no.  Just a flat out no.  No other explanation was offered.  He was quite embarrassed and so I wasn't I for him.  He tried to plan a nice birthday for me and no thanks to Bien Soigne that was not achieved.  We left the building and the receptionists chased us outside and asked us if we wanted to book and come back next weekend instead.  At this point we were so frustrated we said no, this wasn't my birthday, Feb 26th was.  This was a first experience with Bein Soigne and our last.  I am sorry to say we will never get to experience the salt caves, due to the incompetence of the staff member that booked my appointment for the wrong day. Read Less

ThIs spa has SO much potential! First of let me say that if this review was for my massage alone it would be FIVE stars! Let's start from when I called.... the woman who answered the phone wasn't extremely friendly and almost short and rude, not the calming voice you usually hear when you call a spa/salon. Once I arrived I was about 10 minutes early, she had me fill out my paperwork for my massage I would be getting after 45 minutes in the salt cave. I found it really strange I wasn't offered any water/coffee/tea? I handed her back the paper work and she told me to have a seat. They also have really loud R&B music playing in the waiting area and the women that work there are loudly chatting as well, not really a spa atmosphere. I had to ask another employee for a glass of water you would have thought I asked for a 4 course meal. The woman acted like no one has ever in her life asked for a glass of water? After about 5 minutes and still no water and actually being really thirsty someone came over to take me to the salt cave. I walked down the stairs and she says after you, which is awkward because there's a million rooms and I have no idea where I'm going? Once we get into the salt room I have to ask AGAIN for a glass of water and I'm told I can't have it in the salt cave, I say that's fine, I'm just really thirsty I can step out and wait. Again, she seemed so baffled by someone wanting water.... she then tells me there's a bubbler at the top of the stairs but "just let it run for a few seconds before you drink it" ....?! At this point I'm pretty annoyed but try and relax my self, I choose a seat in the salt cave and a loud generator kicks on right next to my head. I have to get up and move all the way down to the other side of the room just so I could hear my self think and hear the music. Once the generator turns off I wait... 5 minutes.... 10 minutes.... 15 minutes.... no one comes down to get me to tell me it's over? Which would be fine if I didn't have a treatment right after and the woman didn't say "oh, I completely forgot about you!" My massage therapist was AMAZING! She really saved this entire day for me. But, it was REALLY hard to relax with the receptionist desk and what seemed to be a break room right across from the treatment room. These women were so loud it seemed like they were in the room with me. Laughing so loud, joking, answering cellphones... I know what two of them are having for dinner. That's unacceptable. My therapist was truly amazing and they did her a disservice by ruining my experience. Suggestions?Get a little cart and put iced fruit water out for clientsUse spa voices Don't forget about your clients and if you do... don't tell them Read Less

I love this place! I always request gift cards from family on holidays and occasions. I enjoy hair cuts, pedicures, facials, and time in the salt cave. Super friendly and professional staff! Beautiful Decor and ambience. Read Less

Scheduled a salt cave massage for me and my mother, I had a male masseuse and was quit disappointed.. I get a massage pretty often (2-3 times a month, not at this spa) and on a scale of 1-10 I would give him a 7. Deff needs more experience or training.. also wasn't really impressed with the salt cave. Didn't relax me anymore than a regular massage would. Not sure how some people actually pay to just sit in there. Also, might I add, a staff member shut of the heat in the salt cave 2 days before our appointment as well as the heated massage beds so I was freezing my ass off... kind of hard to relax when you're cold... After my massage I got a Vitamin C facial. The facial experience overall was nice however over priced. Maybe I'm spoiled because I live in NYC and have many different spa's to choose from... The owner was nice and apologized about the cave being cold and gave us 2 passes to come back and use the salt cave however I think I would go insane sitting in that cave for 45 minutes. I saw a place called The Sanctuary which is also located in Salem.. think I will try that place the next time I come to town... Read Less

I must admit, I was not the easiest bride to work with when it comes to hair and makeup. I had 3 hair trials and 2 makeup trials, but the ladies at Bien Soigne never batted an eye. They made me, my bridesmaids, mother, mother-in-law, and grandmother look absolutely beautiful on my wedding day and were incredibly accommodating along the way. A special shout out to Sara Beth (hair), Abby (makeup), and Candy (highlights). I loved them so much I will start going to them for my regular hair appointments (even though I live in Mass.!) Read Less

If I could give six stars, I would! I was helping coordinate a long distance surprise birthday party for my mother, and we needed to get my mother out of the house and entertained for a few hours. Because I live abroad, planning something like this is very difficult; especially since this was very last minute. I called Bien Soigne, and they got everything sorted. I told them the plan to keep her occupied and happy - to really make her feel special before she would go home to her friends and family all waiting for her. My mother was greeted by being wished a Happy Birthday by members of the team and a beautiful mimosa. She had the Mani-Pedi treatment, and she's told me her technician - Tina, I believe - was wonderful. She loved the Spa so much that she's been looking into other treatments and has told many friends about Bien Soigne. Thank you to the wonderful staff for helping with our surprise. Without your help, we couldn't have pulled this off! You know how to make your client's feel special and appreciated. I look forward to being able to visit myself when I'm back in town! Read Less

Called them 3 times yesterday to try to make a reservation, left my cell phone number but they grab the number I called from & called that back instead. Rude right there & totally unprofessional.I then call back today & leave a VERY detailed message about making a reservation for the three of us for 3 pm on Sat. They call back, again I miss the call and instead of just putting us in for 3pm on Sat., she tells me, "I can put you in but not the other two people until I have their names".I call RIGHT back & get their machine again...Ya know what...ALL SET WITH THEM!Poor business practices & very poor customer service.I wouldn't waste my time or money there. I'm so stressed out...thought this was suppose to be a stress reliever?! Not even close! Read Less

First time at this Spa! The atmosphere is amazing very clean,modern and the people were so friendly and accommodating! I was offered coffee, mimosa or sorbet! I went for color cut and blow dry! My hair is thick and coarse Tammy was Amazing , the products they use are very gentle and smell amazing! My color and cut was perfect! My hair came out so smooth and shiny! The price was same as my previous salon! I love it here already rebooked my next appointment ! Read Less

I come here for all my beauty needs. Therapeutic massages with Miriam are awesome.  Kendra gives a great pedicure. All of the staff are friendly and accommodating. Kay the owner is great and Candie is a artist with hair.Their claim to fame is the only salt cave in NH. Read Less

I recently had a color and cut, and was totally dissatisfied. I walked in a week prior to inquire, and got a grand tour by the owner. I felt very uncomfortable when I walked in for my appointment. They all have attitude. I don't know why. This place is not that great at all. I've been to finer salons throughout the years. the stylist had no clue how to do my hair. I had a picture and it wasn't that difficult to follow. She was nice, better than the others.My hair looked puffy, Just like a few of the staff. I don't want to look like them. The color sucks, and they go on about how wonderful it is for gray coverage. I can still see my gray roots on top of the yellow. And speaking of the staff. the receptionist and another staff member where looking right at me as I watched them talking about me. it was obvious and very uncomfortable. I couldn't get out of there fast enough. if your thinking of going, I tell you run, don't walk away from there. I can hardly wait to go back to where I've been previously going. They make me feel comfortable and treat me like family. bottom line. VERY OVER RATED. It never looks busy. Although, I'm sure they have faithful followers. Oh, one more thing. it has a very cold atmosphere. So robotic. Read Less

I had a grand tour by owner Kay. She is very knowledgeable about the salt cave and the shops products.she recommended products which i purchased  and made appointment for a Murad Vitamin C facial for next day and a session in salt cave.I had a wonderful facial and the salt cave in just one session eased my aching joints. I will return to salt cave soon to continue to cure my aches! Read Less

Outstanding service! Got my hair cut, colored, and highlighted here. We worked off of a picture I brought with me. Stylist was amazingly patient while I explained what I wanted. She also put in very fine foils perfectly matching the picture. Took longer than it was supposed to do and I had to rush out. A few days of styling it and I realized it wasn't quite right... like 85% of the picture so I called and she took me in right away and addressed my concerns and made everything perfection. Read Less

This spa has so much potential, I had a awesome facial ... Unfortunately I had to listen to the sounds of a washing machine and staff talking at front desk . No spa robes or locker room  or place to have tea while you wait for your next service, I had to carry my purse around to each service I had . Too bad this could be an awesome spa , maybe the owner should visit a couple of spas and observe Read Less