If I could rate 10 stars, I would!My hair is naturally black but is currently champagne blond. I had a wedding to go to 5 days after my hair appointment so I went to my regular stylist (who originall... Read More
If I could rate 10 stars, I would!My hair is naturally black but is currently champagne blond. I had a wedding to go to 5 days after my hair appointment so I went to my regular stylist (who originally gave me my beautiful blond the first time around) just to get a ROOT TOUCH UP. After bleaching my roots and toning MY WHOLE HEAD OF HAIR 3 times for whatever reason, I left 3 hours later with ashy-brown grayish hair and yellow-golden roots. I left the salon as quickly as I could (without paying, needless to say) and went on a search for a salon where the stylists actually knew what they were doing. It was so horrendous that I felt like crying... and I seriously don't cry... for ANYTHING. It was so bad that I was considering shaving my hair off but thank god I didn't because I found this uber awesome salon!Let me start off by saying that I left many messages for other salons because they weren't picking up their business lines on a MONDAY afternoon... but that's just kind of how it is in South Lake Tahoe... people work when they feel like it. I'm actually really happy that V'z was only the salon that answered their phone. They had EXTREMELY GREAT customer service... from making an appointment over the phone, to consulting a color correction, to the service being provided, it was the BEST salon experience I have EVER had. And this is coming from a city girl who used to live in San Francisco. I have experienced upscale salons all over the bay area and have paid over $100 for a hair cut. Never would I have thought the best salon would be tucked away in the mountains. I met Valorie (who is the owner) and Rachelle (stylist) the day before they fixed my hair. They were both very attentive, sympathetic to my dilemma, educated in their field, informative, and very passionate about what they do. After my disaster at the other salon I was very wary about anyone else touching my hair but my whole experience with them, prior to my hair appointment, eased my concerns because I could tell they knew what they were doing. The next day Rachelle, Valorie, and Jenn (another stylist) all worked amazingly as a team on my hair. They're a wonderful team together and not to mention, very personable, amusing, and entertaining. I can't tell you how many times I laughed while I was there :) It took many hours to correct but it was all worth it! I was able to go to the wedding without wearing a wig! I'm back to my beautiful blond locks and will not be going ANYWHERE else while I'm living here. Read Less