Don't listen to the lies that if you didn't like the treatment or in case something happens you get your refund, those are tricks to make you buy their deals
I have been going to this salon for a whi... Read More
Don't listen to the lies that if you didn't like the treatment or in case something happens you get your refund, those are tricks to make you buy their deals
I have been going to this salon for a while. The trouble is as soon as you pay and they make you pay in full in advance your money is gone. Here I tell you why. The owner of the salon is very rude, she actually yelled at me and she said I don't give your money back so leave my salon, all I wanted was my money back which I have the right to ask her that! No one have a right to take your money and ask you to leave without giving your treatment! She didn't say that I would never give money back in fact I recall a conversation about my bikini hair removal and I said I don't want to do it because it's painful she said if anything happens we will always give money back. That's how the owner tricked me in to getting the deals. She actually have you sign papers that for anything that happens you wouldn't be able to do anything legally. In this salon you will never get one esthetician because people leave all the time you can imagine as the attitude of the owner no one wants to stay long term in her business. My story is that they got a new machine and they burned a significant other , she developed permanent dark marks and skin sensitivity, they didn't take responsibility and didn't give her money back. So you could imagine I couldn't trust them to use that machine on me so I refused and they agreed to it at the beginning but on the day of my appointment which by the way they booked it wrong and that was the 4th time that they booked me wrong and I had to reschedule for another day because there is NO receptionist (awfully disorganized ) and they forced me to use the new machine or as the owner said leave! Who talks to clients like that! Even the slavery period ended long time ago! It's like you are in prison you have to do whatever she says because you paid in advance and she can play you around all she wants because you signed those papers. She said this is my business and even you paid I am going to choose to treat you or not and now I am telling you I won't treat you and I won't give your money! Nice way to treat your loyal clients, I must say! Basically she wanted me and my mom to discontinue our treatment, but the truth is you want us gone? give me my damn money and I make sure I would never even park in the parking lot where your salon is, in fact after going to them for couple treatments I haven't seen any results. It is very simple, I am not satisfied and I wanna leave with my money I have no desire to continue going there. I paid so much money for my treatments otherwise I would never lower my level down to her to argue with her, I am a respected medical student that never got so mad and sad in public! I She said the old machine we used is dangerous and it can burn you really bad, I said if that machine was dangerous then why did you use it in your salon and sold deals for it to people! She didn't know what to say, I said I have paid and you can't refuse to not treat me or give money back and I am going to record this conversation, She realized that if that conversation was recorded it would be really bad so she forcefully kicked me out of her office. She is very aggressive who can believe a business woman could do such a thing. Not only they don't take responsibility for anything and their customer service is horrible, she is aggressive. I didn't threaten to do any harm in case if your wondering how I reacted, all I said was give my money back. As you can understand she got the money and she doesn't give a damn about the treatments. She seems very friendly at first but god help you if you have an issue with their business. As soon as you pay, your money is gone and you don't get a proper treatment. They mix up your appointments all the time and they rebook you a month or two later. They are so disorganized that you can't get a consistent appointment with them. If this salon is cheaper than other places, still not worth! Read Less