Total disappointment. My husband went to Cathy for well over a year. I don't know how she keeps clients. He went regularly every 4 to 6 weeks, and she never kept an appointment book or reminded him. S... Read More
Total disappointment. My husband went to Cathy for well over a year. I don't know how she keeps clients. He went regularly every 4 to 6 weeks, and she never kept an appointment book or reminded him. She never remembered him, or got to know him, she always talked about herself, never asked about him, or his life, and never remembered anything he talked about himself, even after over a year of his going to her. The last straw was when he called for an appointment, and she never called him back to make one! The rest of the staff would never take messages for her, and like Tammy said, they would always talk among themselves, ignore the patrons, and were generally rude and unprofessional, even the owner. Once, my husband went in and stood there waiting to make an appointment, and they totally ignored him, so he finally walked out. Another time, they saw two women walking in with clipboards, and they thought they were health inspectors, and they all panicked and started throwing stuff away and in drawers and stuff. My husband also said that the stations were dirty and that the files and stuff weren't stored in disinfectant. He started going to Cost Cutters in Lemmon Valley, and he's much happier. At least they remember him from appointment to appointment!!!!! Read Less