Beautiful salon and amazing customer service. I love going here! I have gotten excellent facials and skin care service here with Veronica. My manicures and relaxing pedicures have turned out just as I asked for and look gorgeous. Read Less

I have known Mattie for years and been a client of hers for almost a year. She is wonderful. I love what she does with my cut and style. She helped me go from a washed out blond to "now" natural color and use my natural wave in my hair. Highly recommend checking out Mattie! Read Less

I had a wonderful week of services at Gloss that included a much needed facial, haircut, and pedicure. Being 34 weeks pregnant, I was concerned about having a good experience, but the staff was friendly, professional, and more than accommodating. I was given the opportunity to relax and enjoy every moment I was there. Most importantly, the outcome was amazing! Read Less

I have been in Omaha for a little over a year and a half now and I’ve finally found a salon that is affordable and still great service. I believe my stylist today was named Morgan..she did an awesome job and did exactly what I wanted and was really nice! She took some pictures today and I was hoping you guys could post them because I forgot to take pictures of my own. Overall it was a great experienceRead Less

No other place I would go! I walked in feeling pretty down about myself. Walked out a new person! Decided I need to go there once a month! Facial, hair color, nails, the atmosphere, the people that work there care about you! Thank you Gloss Salon! Exactly why you have been named best of Omaha for several years! Read Less

I just had the best facial and reflexology at Gloss. Belle is one of the best massage therapists I’ve ever had and I can’t wait to see her again. I had Veronica for my facial and it was incredible. Perfect in every way! If you’re looking for an immensely relaxing and rejuvenating experience, I highly recommend Belle and Veronica!!! I’d give more than 5 stars if I could. Read Less

I went in for a hair cut and dye. Kandice did an outstanding job. I was very nervous because i had hair down to my butt and i was getting it all cut off. The outcome was better then i was expecting. Im so glad a chose to come to gloss and i definitely recommend kandice. Read Less

Alex is an amazing esthetician!! She always makes me feel comfortable and is extremely thorough. She is by far the best waxer!! She is a joy to chat with while I’m there. I always look forward to my appointments with her!! Read Less

My husband and I went for our anniversary. The massages by Belle were incredible. Nicole and Rebecca did awesome for our facials and seaweed wraps. The pedicures were okay, but nothing compared to the rest. Read Less

I'm giving 3 stars because I really wanted to like this... I got a spray tan for a wedding over the weekend. The technician was nice and talkative, said she was new. But this spray.... it's pretty bad. My legs do not even look sprayed at all. My arms are missing color in certain spots. I requested less color on my face, but my face continued to get sprayed as she was going over my body. I spray frequently. I'm pretty accustom to what different positions I have to stand in. I don't feel like we got to each of those positions as well as the time spent on each section of my body. The inside of my hands weren't wiped, so my palms are pretty orange (she offered Vaseline for the bottom of my feet but didn't say palms.... wasn't sure if I should have used that to prevent this...?) I looked into the mirror before I left, it was hard to tell what was missing and what wasn't because the color develops... I didn't want to jump the gun. Now I'm back in my hometown frantically calling my old go-to to fix me. Again, I really wanted to like this as I had high hopes. It just missed the mark. Read Less

My daughter and I were booked for massages; it was my treat while visiting her in Omaha. My daughter's experience was lovely, but mine was awful. The head/chin rest would not stay in place and finally broke right off 10 minutes into the massage. 20 minutes was spent trying to locate another chin rest that would not fit. No other beds available. I felt bad for the masseuse in that she would not be paid for her time so offered to lay face down without the headrest. I should have just gotten up and left because I was tense, the masseuse was tense and there was little time left to actually get a massage. The masseuse was apologetic but I was upset and reception was unsympathetic. I complained at the front desk and they grudgingly reduced my bill by $10 but the next day, my neck was sore and stiff and I felt cheated. I see a lot of positive comments for this Spa, and my daughter goes regularly for massages. I just feel I should have been fully compensated for what happened to me. Read Less

This is the best salon I've ever been to, they incorporate massage into everything, making it so easy to relax. Scalp massage while you're getting your hair washed out, face massage when you're getting your eyebrows waxed, and today I tried the new bamboo fusion massage itself. It is incredible, highly recommend! Read Less

I am very impressed by the professionalism displayed by Gloss Salon & Day Spa. In early January, I had a balayage treatment that I was unsatisfied with, so I left a review and they immediately responded with a complimentary session. I booked an appointment with Natalie P and honestly it was the best decision I've made. I loved her technique to detail and blending skills. I came in around 2:30 pm for my appointment and was seated right away. Natalie was very friendly and talked to me about maintaining healthy hair and how to take care of my balayage. This process took about 3 and a half hours. Natalie even stayed after hours with her associate to style my hair! The end result was amazing!Natalie is very talented and I really wish I would have known about her sooner because she did such a great job on my hair. 5 starts for amazing service and because Natalie is awesome. So in love with my hair! Thanks! Read Less

I loved my haircut and the stylist was very nice. The only reason I knocked a couple stars off is because my entire time there (almost two hours) I kept getting descriptions of products. I know it's important to sell the products but it made me uncomfortable because at one point the stylist even told me she had to meet certain sales. I felt obligated to buy something even though I am very happy with my hair products I currently use. I just wish I could've relaxed or talked about something else. This was my first time going somewhere where they're so persistent on selling. I thought I may have found "my hair place" but I don't think I'd like to sit through two hours of product promoting again. Read Less

After having difficulties with my first eyelash fill at a different salon, I met Alex at Gloss. She is truly been a miracle worker on my eyelashes for the past few months. She is professional and really cares about her work. She has made my eyelashes look awesome with natural looking extensions...I get many compliments, and no make-up needed! Would highly recommend her! Read Less

I definitely enjoyed my day here relaxing. I booked the Mom 2 Be spa package which included a basic pedi, an hour massage, and 1/2 reflexology. Plus I tacked on a facial for good measure.Everyone was super nice which I loved. I was never pressured into buying anything. They fit me on a tight timeline which I really appreciated. I did have to wait about 20 - 30 minutes in between my pedi and massage which I didn't like. I had family coming over at 6 and I figured 5 hours was plenty of time but I overran that. The gal who did my facial was great! She was awesome and we talked the entire time, I felt super comfortable. The gal who did my massage was awkward, didn't explain things well, and not very personable. She did a great job massaging though. The place was very clean. Read Less

I chose to go to Gloss Salon & Day Spa after seeing one of their stylists - Ashley's - Instagram thinking it was going to be an amazing experience and I was going to leave loving my new hair. She was a great conversationalist and seemed to know what she was doing the whole time. Judging by her Instagram she'd done this same hair treatment almost a hundred times before. I showed her multiple pictures of the direction I wanted to go in and yet I left feeling less than impressive. People only notice a small change, just a few pieces of hair that are noticeably lighter than the rest. I got a call asking how my experience was and I was polite and honest in my response, saying that it was cute, but would probably be cuter if that's what I had actually asked for. Ashley called back 2 days later seeming somewhat offended when I was trying to be honest (which is why I tend to lie about whether or not I like my hair in the first place). I would have appreciated her being more understanding, less offended. I think she is a hard worker and was incredibly kind, but I will not be going back. Make sure if you do go here, show pictures and be assertive in what you want. I showed pictures but I guess that didn't do me much good. She offered to fix it but couldn't guarantee better results so I decided to not mess with it and I'll be going somewhere else. Read Less

Mattie and the staff at Gloss are amazing! I've been going there for ever since I moved to Omaha and wouldn't go anywhere else. Mattie always gives a great haircut and is great to talk to. The receptionists always know my name and always offer me coffee.From a guys perspective I'd certainly recommend Gloss. They have so many other services like massages that I highly recommend. Read Less

I called to book a massage and the receptionist was very nice. I was able to get in at a convenient time and I appreciated the text reminder.On arrival I received a welcome pack for new customers with coupons off of service and products. The massage choices were a bit daunting and all included additional charges with different oils, treatments and aromatherapy.  Melissa R was my therapist and she was excellent!  She asked a lot of questions about what I wanted and was very focused on providing a good experience. The massage was very relaxing and I received just the right amount of pressure. She really helped the back and shoulder tightness I was experiencing. I will definitely reschedule with her. I felt the price was a bit high but I knew what to expect going in. With the added options it does make it higher than other places I've been too which is why I give it 4 stars. You do get a discount however when you book again. One of the best massages I've had and pleased with the overall service. Very friendly staff. Melissa R is a great massage therapist and very professional. Read Less

I went here for a cut/color and left pretty upset. I have curly hair and the women who did my hair just did not to a good job. I have never actually called to request a refund before but in this case, I did because it looked so bad. The returned my email right away and I went in to have Micah look at it and she kindly offered to donate her time to help fix my hair today. The cut already looks better and I appreciate that she did not make me feel like my feelings were unreasonable. Read Less

I debated with myself for a few minutes about whether to give Gloss a 2 or a 3-star rating. I settled on a 2 for the following reasons: good stylist, clean salon, good products, poor customer service, misleading web prices, left with a bad taste in my mouth. First off, the salon is pretty standard as far as decor goes. Comfortable, clean, fairly modern. They do have quite a few product displays right as you walk in...too many in my opinion. They take up a large area of the lobby. The front desk is too small to help more than one client at a time. There were two customers in front of me and it seemed to take a while. This was my first time at Gloss and I was assigned a stylist at random. She was pleasant and clearly experienced. She didn't seem all that interested in getting to know me, but made a modest effort to keep up some small talk. Maybe she's got all the clients she needs. Her consultation was great, she asked a lot of good questions and I had a clear picture of what the game plan was. Then came the wash. OMG...best hair wash I've ever had. The scalp massage was at least 4 minutes and quite heavenly. She was perceptive to notice that I have frizzy hair and told me she was washing with frizz dismiss products. The wash was the best part of the experience! The haircut itself was good and she took her time making sure everything was even. My only complaint there is that she didn't show it to me before she started drying and styling it, but to be fair I didn't ask. She did a cute summer braid style and walked me up to the front desk. Over the hour service together she offered me three services/add-ons. More and I would have minded but she kept it low key. Ok, now for the bad news. Once I got up to the counter, the receptionist quoted me a price a good $15 over what I had expected. I told her I'd seen a lower price on their website for a regular cut and style. She explained that there are several levels of stylists and that my stylist's services cost more. I told her that I had randomly been assigned a stylist and that none of this was explained to me on the phone when I booked my appointment (as a first time customer). She basically shrugged and said well, that's that. I continued to ask questions, mostly to make sure I wasn't crazy when I had read the website, then she let out a big sigh and asked me if it would make me happy if she just charged me the price I was expecting. I realized I wasn't going to get any further with this lady, so I just said yes. After processing my credit card, she slapped down the receipt and a pen with a lot of attitude. After a few more awkward exchanges, she quite fakely told me to have a nice day. Ultimately I did get what I wanted in terms of price, but I didn't go to the salon to get stressed and argued with...I went to relax and enjoy the service! Overall the styling experience was good but the service I received at the front was pretty terrible. Unfortunately, it overshadowed the positive part of the experience. Read Less

Went in for a spray tan before a wedding. This spot was a convenient location close enough to our hotel and the extended hours were perfect for my schedule.The staff was very friendly and professional.I was escorted to a private room with the technician. She did not leave the room while I undressed... a little different than what I am used to at my usual tanning salon at home.They did not have the cream to prevent spraying my palms, feet and cuticles as I am used to as well. The technician moved slowly and sprayed air on each area to dry it. Was not the most even spray tan I have had and missed a couple spots but it worked well enough for the wedding.I would go there again in the future. Read Less

Such a fabulous place to get any service done. I always feel so pampered when I come here. Kristi is my stylist and she does everything exactly the way I want! Love her! This salon sells great products too and they get to know you. It's a great salon! Read Less

I have always had great experiences at Gloss. Full disclosure, I only go for spray tans. All technicians I've worked with there have been professional, tailored the service to me, and delivered great tans. I have not used any other esthetic or beauty service here. Read Less

This review is for Jordan in the spa of Gloss. I recently had my eyelash extentions done at Gloss by Jordan. She was polite, professional and her work was amazing. She knowledgable about the product and experienced in th craft. Better yet my "fill" only took 45 minutes! Highly recommend. I havent recieved any other services at Gloss, but the salon is clean and the staff professional. Read Less

If you want your pocket book to get violated this is your place.  If you like paying for services that are not rendered...this is your place.  I took my daughter here and the staff was very nice, but they did not do a good job at all.  For what they charge you can have other places in town do the same thing for a third of the cost.  Was not impressed. Read Less

I was visiting a sorority sister in Omaha in the middle of another round of midwest snow.  A trip to Gloss for mani-pedis was her solution to the winter blues.  Fantastic spot, very cozy.  We had both our manicures and pedicures in private rooms with just the two of us.  Service was great and I loved the polish selections they had.  I'll definitely return again if I'm in Omaha again! Read Less

Gloss offers a variety of hair and spa treatments. I just got back from my first facial ever and found a new addiction! Rebecca at Gloss is fantastic! She does a nice job of explaining the process and recommending treatments, but she doesn't push to sale additional services or products. She's likeable and gave a very relaxing facial. I would highly recommend her!    I've also had pedicures there. Again, I like Rebecca--an enjoyable experience and nice final product. The pedis are a bit on the pricey side for what they include, though. Still, I keep going back.     I've gotten hair cuts from a couple different folks there. Reasonable prices, decent cuts.    All in all, a nice salon to check out. Read Less