Services NOT as advertised, unprofessional and just plain GHETTO!First of all, the facial area is in the back stockroom, in a corner roped off with curtains. The towel wrap they give you is a Goodwil... Read More
Services NOT as advertised, unprofessional and just plain GHETTO!First of all, the facial area is in the back stockroom, in a corner roped off with curtains. The towel wrap they give you is a Goodwill reject it's so ratty as is the blanket to cover yourself as you lie on the glorified card table. She didn't provide a pillow or bolster under my knees, so my back hurt then entire time. She also didn't use a headband or a towel around my head so my hair was nice and gunked-up by the end. Her hands wreaked of smoke - NOT relaxing and completely unprofessional. There was also an alarm-clock buzzer going off 1/2 the time. My "Signature Facial" that was supposed to be 75 minutes and include hot stones, a shoulder, arm and hand massage was 55 minutes total and didn't include any of the that. I will NEVER EVER EVER go back there!ADDENDUM: After seeing what Wendy had posted regarding my review, I just had to comment further. She did NOT offer to make it right; she only asked that I remove my review as she was a new business trying to establish a good name. Well, I feel the way to do that would be to provide good services. I also find it VERY interesting that a 5 star review just happened to pop-up the day after I gave this one 1 star (and the fact it refers to my review just shows you one of the staff or their friends is the reviewer - and it is VERY ironic that they say it is offensive to use the word "ghetto" when they then praise the staff there as being "American" and that you can understand them, as if not being American is some sort of negative trait. EVERYONE is working hard in these "tough" economic times, Sarah C.). Just from the tone of her response, you can see the way they treat people. In regards to my review, it stands as is - every statement is true regarding my experience there. And even if there was a mix-up in what service was booked, there was still no shoulder massage, even though listed on their website it plainly says that is included in the "Essential Cleansing Facial." And the alarm buzzer was coming from the left, not the right (where the steam machine was). And I'm sorry, but the smokey hands is completely unprofessional and like I said, just ghetto - meaning trashy if Sarah C. prefers that term. Yelp is here to provide a space where people can review businesses as they see fit, and I stand by my review 100%. If people want to gamble and give it a try, be my guest. I hope you have a better experience than I did there. Read Less