I was a customer here for two years and at the beginning, I was very pleased, but as time went on, I got more and more fed up with the way I was treated. For about a year, the customer service was gre... Read More
I was a customer here for two years and at the beginning, I was very pleased, but as time went on, I got more and more fed up with the way I was treated. For about a year, the customer service was great and they could get me in all the time. Thao did a fantastic job every time and always made sure I was happy. At some point, everything changed and when I would walk in without an appointment, more than willing to wait for Thao to be finished, they would always have someone else do my nails, no one else there did them the way I liked them, but I kept coming back. There was one incident in which I called an made an appointment for my friend and I to get our nails done for her birthday and when we arrived, I had to wait an HOUR before anyone even started my nails. Every time I made an appointment, I waited at least half an hour before anyone would start me and there were several times that they asked me to just leave and come back in an hour. The last time I got my nails done at this salon, I waited for an hour and while getting my nails done, Kathy (the owner) said right to my and my friend's face that I 'need to keep getting acrylic nails because they want my money'. I mistakenly came back in for a visit after that and when they asked if I could come back in two hours because they didn't have time for me, I left enraged and went somewhere else where I am treated well and my business is appreciated. Customer service goes a long way, and when you have a loyal client, you should take care of them, not treat them poorly because you know they'll come back anyway. I will never go back to this salon and I am still upset at the way I was treated. Read Less