Stylist was more concerned about the blow dry than the actual cut. Something I thought would be simple ended up being impossible to perform- I wanted to add layers to waist length hair. Instead I have a chunk of bangs that start at my chin and back layers that start at my bra strap. I had multiple pictures and explained what I wanted. I'm very unhappy with the cut and now it will take me at least a year to grow out these awful bangs and incorporate them back into my layers. I haven't had hair like this since middle school! But what can I do? I don't want to cut them shorter, it'll take longer to grow them out, so now I'm trying to find creative ways of clipping them back. I'm always nervous finding a new stylist that can cut long hair properly, this is not the place. Read Less

Worst experience with this location today...and that's saying a lot. First off, let me say that I have never found anyone helpful there. I've been to many other stores in the metro and have had wonderful experiences. I only end up going to the Lee's Summit store when I know what I need & only because it's on my way home from work. I expect them to be busy on any weekend, let alone a holiday weekend with a big beauty campaign starting, but I have come in at 10:30 on a Wednesday morning & gotten crappy service. That being said, I will gladly go out of my way from now on, or just buy online from now on. Today started their "21 days of beauty". I've been wanting to try Too Faced's Chocolate Bar, so I decided to get it now because they had a pretty decent gift with purchase (free cosmetic bag & melted matte lipstick). I get up to the register and ask about the free gift & the lady checking me out literally has no clue what I'm talking about. I tell her that it was in the ad. We have another round of "we don't have a free gift with purchase", "well it was in the ad". It's at this point some snarky employee at the next register interjects and says "they don't always give us all the free gifts that are listed in the ad". Like I'm some sort of idiot for not knowing this. But, they can give me some dinky other free gift. Because I don't want to make a scene and be "that person" for a free gift, I complete my purchase. The first sales woman hands me my receipt without even looking at me, so I just take it and leave. Needless to say, I will definitely not be giving them a good review on their little survey--might even call the corporate office on this one. And I will definitely be returning this palette and either buying it online or at a different store (*cough* Sephora *cough*). If I was allowed to give it zero stars, I would. But I guess I'll have to be generous and give them 1. Read Less

I just had the most generous customer experience at Ulta in Lee's Summit. I walked in to make a hair appointment but Paige couldn't see me til later in the day. I said I would be shopping nearby, no big deal. Got a call 20 min later from my hairstylist saying she could get me in right now. Awesome. Note: I have am not a regular customer here and do not have an ongoing relationship with anyone at this location. I got my hair trimmed and thought that would be it. Oh, no. My stylist went to town, curling and styling my hair. When it was all done she had turned me into a magnificent creature I didn't recognize in the mirror. Several Ulta employees gathered around my throne complimenting my gorgeous locks. One of them, Evian, asked me what I was doing after my hair and I let her know I had zero plans. Her reply: "You're hanging out with me." She offered to give me a complete makeover. Twenty minutes later, not only did I have a full face (foundation, blush, eyes, brows), the contouring actually looked good and was well blended.When Evian asked me what I wanted to do with my lipstick I knew it was my chance to play with gothy, vamp, matte lips. She knew just the color and took extra care to make sure it looked good. I uploaded photos for your viewing pleasure.Honesty, I thought she would pressure me into buying makeup specifically because she offered to give me a makeover (and it would be warranted). That was not the case at all. She just wanted to give me a complete look with my gorgeous new hair. Everyone (and I seriously mean everyone) who worked at Ulta was genuinely friendly. I felt like a queen when I walked out the doors. Thank you, Ulta. You made my day. Read Less

WORST HAIR COLOR OF MY LIFE!Let me start by saying, never in my life have I ever written a Yelp review. And I never thought I would. I never thought I'd care enough to. Bad restaurants? Oh well. Bad customer service? Yep, that happens a lot. Shitty workers? Standard...... And then today happened.I'm a busy person who works incredibly hard at what I do and rarely takes a day off. I'm going on vacation for the first time in years in a few days so I thought today I'd take some time out of my day to get my hair cut and colored so that I can look nice. Ulta Beauty had other ideas in mind for me, apparently.I saw Rachel. Who you will quickly learn, clearly has no business ever touching anyone's hair. I have dark blonde hair, often referred to as 'sandy blonde' hair. It's very pretty and I have a very natural look that I've had ever since I was born practically.Let me interject at this point that never in my life have I ever complained to a stylist I've seen or ever been unhappy with a hair color. I'm pretty easy. But then again, what I ask for is pretty easy. I love my natural color so I like to keep that and accentuate it with a light blonde balayage. It's what I've always gotten. It's pretty simple. However, when Rachel did her 'balayage' today she managed to turn all of my pretty sandy blonde hair a lovely shade of ORANGE. I could see it even when my hair was wet and to my face. I had orange hair. When I asked her why my hair was orange she gave me some nonsensical answer, "Well, when you want to go light sometimes this can happen...." Well, Rachel, no other stylist I've ever seen in my 25 years has ever messed this shit up. It's just you. Then she decided to put more toner on my hair to 'fix it.' I knew there was no fixing this disaster. First of all - I asked for a balayage and what she gave me was not a balayage at all. Rachel gave me a wanky color job with a chunky dismantle to my roots. Literally SO BAD. My 5 year old nephew could have done a better job. When I pointed all the inconsistencies out she said 'she does her own style of balayage' (AKA terrible and not a balayage at all). She told me I should have brought a picture (does she not know what balayge means?!) and that 'every stylist has their own interpretation'Apparently Rachel's interpretation was to take my beautiful hair and turn it all orange. Then she tells me it just needs more toner. When the second batch of toner was done, the top half of my hair was still orange and brassy, and my tips are grey. Absolutely lovely.NEVER GO HERE. MY HAIR HAS BEEN BUTCHERED.She then charge me $52.00 for a five minute haircut. Perhaps trying to make up some money for the coloring that went wrong. She first tried to charge me for the full amount of cut/color which I scoffed at. She expected me to pay $200 for her to royally screw up my hair. Literally the worst experience of my life.I left in tears. Rachel should not be doing hair. She is clearly incompetent and just doesn't give a shit. I have an appointment with a correctionist tomorrow to try and rectify this situation which will cost me $100/hr.Thanks ULTA, both mostly Rachel, for sucking major balls!!!!Rachel, you made me sit in your chair for 4 1/2 hours to insure my hair won't ever be the same it was for years. You suck so much. Read Less

The customer  service was  outstanding!  I went to the store after around  9:30pm. I took my time to look around before making  my selections. The guy that works  their answer all my questions,  the lady was also friendly. We found out the lady got there hours  confused she taught  they were open until 10pm they didn't  rush my friend and I. This is my first time  shopping  here. I will  be back nice time I'm in town. Read Less

Today was my first experience with Ulta. I got a cut and color.  I felt like the prices were a tiny bit high, but I was very pleased with the results. I have to say that Melissa was very pleasant, professional and PATIENT. I will go back. Read Less