I went to Andrea after seeing a Groupon for a haircut, color and blow out for $59. I called to make an appointment and she told me not to buy the groupon and she will honor that price. I told her I ... Read More
I went to Andrea after seeing a Groupon for a haircut, color and blow out for $59. I called to make an appointment and she told me not to buy the groupon and she will honor that price. I told her I wanted my greys covered and feel that blond highlights are best to camouflage the grey. She said that she felt a dark brown with caramel highlights would look best on me, so I agreed. When she washed out the color, my hair was BLACK with PURPLE highlights, I almost died. At that point the salon was supposed to close, but she spoke with another worker, possibly the manager, and they agreed to stay open and fix my color. This manager told me that it would cost me an addition $45 dollars for her to fix Andrea's mistake. I agreed only because I was not about to leave there looking like a goth girl. Andrea did not know how to fix the color, so the manager and another stylist had to tell Andrea what colors to mix and what to use to strip my color without damaging my hair. After 5 1/2 hours at the salon, I left there with red hair and was forced to pay a total of $135. $59+45=$104, not $135, but they all insisted that I needed to pay the $135 for "Andrea's time". Mind you, she screwed up the color and it is 5 1/2 hours of my life I will not get back. In addition to this, all 3 stylist made themselves cocktails and were sitting in the back drinking while my color was setting and I was sitting under the dryer with a burning scalp. I ended up leaving there with a burnt scalp, frustrated, in tears, down $135, with a reddish color that I like, but don't love. I appreciate that she took the time to fix her mistake, but it's not what anyone wants to experience when getting your hair done. To end on a positive note, I do love the cut she did, but will never be going back there and do not recommend it to anyone!!!! Read Less