The WORST service I've ever received from a nail salon. My sister and Minesfirst time going here, we expected better service. We both wanted manacures and pedicures, WITH DESIGNS which they said they ... Read More
The WORST service I've ever received from a nail salon. My sister and Minesfirst time going here, we expected better service. We both wanted manacures and pedicures, WITH DESIGNS which they said they could do, so they sit us down and get started on my sister right away. I'm waiting for a while probably 15 minutes, not a big deal cause I'm a patient person. A women starts setting up to do me and is literally sitting down with her things when the popular Tina tells her to take the women who just walked in. She didn't have an appointment but was there to get her nails fixed from a previous time. Which I would have understand if I hadn't already been waiting and the women was literally starting on me. She argued with Tina for a few minutes and then finally took the other women. So Tina comes up to me and asks what I want her to do for me. Gel nail. Oh no, you need to do the dip, it's more natural and better for your nails. She then has 2 of her clients come over and show me, both of their nails looked amazing so I agree to try it. Then she proceeds to walk over to a male worker, has him stop in the middle of his pedicure and come work on me while she takes over his client. Okay, I just think that she will take me when it's time for nails. Then the guy has me sit down for my nails and does a horrible job. He cut me deep with a dremel, again not a big deal cause I'm easy going and he felt super bad. But my nails were lumpy and uneven, some had hooked edges. Since I never got a dip I thought maybe they would get better or there were other steps in place. The whole time they were getting slammed with walk ins and my guy kept looking around and sighing because he was getting overwhelmed. Instead of turning people away or giving them an accurate wait time, they just kept setting people down and flying through us. My sisters design was done by Tina who was rushing that it was all uneven, at the end she was standing up at the table rushing through the design to get to the next client. When my guy started on mine it was clear he was NOT good at them, after asking for help from a few of his coworkers who just ignored him, he finally just got fed up and kept asking me if it was okay. Finally after 2 & 1/2 HOURS of us being there I told him to take it off cause I was ready to go. My nails looked like a 4 year old did them. When we go to check out I tell Tina that they are all messed up, need to be fixed and show her them to her. She offers me a $5 off coupon and tells me I can come in and she will shape them again for me but that she couldn't right now because she had a client and one waiting. OKAY, fine I was tired of being there and I have 2 small kids I have to get back to. So after I leave I call and make an appt. for a redo with her to insure I get her this time. The next day I show up at my appt. and she smiles rushes over to me and tells me she's actually really busy (Which they are slammed) but I say I have an appointment with you, she continues to say yes but we got busy which I reply again, yes but I have an appointment and 2 small children it's hard to get away. She then gets annoyed and sits me down. She starts to reshape them, I tell her I want them redone. I paid 63$ for nails and toes and my nails are awful. She starts arguing with me saying they just need to be reshaped when the color is uneven, my nails are thick and lumpy and 2 of them have green on them from the failed design. She then told me that the green is from the design I wanted as if she didn't need to fix it, I said but I didn't get a design so the green shouldn't be there. How can you justify green being on a 35$ mani when your nails aren't green! She huffed and rolled her eyes. Then I show her how 3 of my nails have hooked edges, she starts arguing with me that it's my natural nail, I said I'm not trying to make your job difficult but I get my nails done all the time and they don't have hooked edges. She then starts talking to the worker next to her showing her my nail and continues to argue with me. I keep trying to explain that the edges of nails shouldn't be sharp or getting snagged on things. THEN SHE PROCEEDS TO SHOW THE CLIENT NEXT TO ME AND ASKING HER WHAT SHE THINKS!!!! I said I don't know why you are asking them that's really rude! She then says to me, the next time you get your nails done, don't get a dip, because this is the shape of your nail, and I said, you were the one who told me to! You had your clients come over to me and then you didn't even do them! It was like talking to a wall. The entire time she's fixing them she's talking to about me to her coworker and pointing at my nails to her. It was very unprofessional and for the price the service is HORRID. I eventually told her just do what you want so I can leave. It was very embarrassing being talked about to coworkers and clients when I tried so hard to be polite and understanding through all of this and they couldn't even make it right. They only care about the next client Read Less