I'm writing this review in hopes that the owner reads and views this as constructive possibly utilizes this to improve his salon. When I first called about making an appt for a fill and pedicure, he t... Read More
I'm writing this review in hopes that the owner reads and views this as constructive possibly utilizes this to improve his salon. When I first called about making an appt for a fill and pedicure, he told me that they don't make appointments because it's too busy on Saturdays and to just come in. Because I was staying so close by while visiting from California, I just blew it off and decided to go anyway thinking it was very strange they would not dedicate specific time to their clients. By not booking appointments it told me that the client's time spent in the salon was of minimal value. When people use their weekend to search for goods and services they don't necessary need but are willing to pay for, their time is valuable and most likely they need to know when they can get in and get out so they can schedule their day. After I arrived, I was put in a pedicure chair in the back with 6 other women. A lady come back to do pedicures asking, "Who's next?". It was then, while my feet were already soaking, did I realize there were only 2 people doing pedicures and 5 people ahead of me. I thought to myself, "Thank God I don't have any other plans today, I am going to be here a while." I stayed anyway but watched closely as the chaos unfolded. The lady who did my nails was rough and in a rush, obviously because she had no allocation of time to help me, she had to hurry and get on to the next person. After she was done, I was rushed over to get my fill done on my nails. While my nails were filed down, the acrylic that was lifting around my cuticles was not filed down or cut away with the file, just thinned out and filled over. So, you can see a line fill line. It isn't good however I'm far away from home and needed a fill so whatever. It will do for now but the second I get back to California I'm having my nails completely redone, correctly. My advise dear salon owner, don't be greedy about how many clients you can squeeze into your salon in a day. Instead focus on a steady pace of quality services rendered all day long so your customers feel pampered, not rushed through like cattle. Read Less