Let me start by saying the facility is extremely nice. I loved the cleanliness, tranquility, and feel it had to offer. Some nail salons are cluttered and disorganized, but there was nothing in the sal... Read More
Let me start by saying the facility is extremely nice. I loved the cleanliness, tranquility, and feel it had to offer. Some nail salons are cluttered and disorganized, but there was nothing in the salon that was out of place.
However, there was a miscommunication about what services I wanted done. When I informed Jenny that I in fact did want a manicure, as well as, a polish change she seemed annoyed as she had already put the base coat on one hand before I realized she hadn’t done the manicure portion. I apologized profusely for the miscommunication, but her annoyance was still apparent. She grabbed her tools and went to work right away. She didn’t file the sides of my nails down which I thought was odd, but at this point I already felt like I had been put in the position of a difficult customer. Then as she put the polish on a few bubbles appeared because she was applying the layers too thick. I asked her to please fix them as I knew I’d destroy my nails the second I got out of the salon picking at them. Again, the utmost annoyance. She was having a hard time concealing it on her face at this point. I let her finish, the whole time apologizing for being difficult. As she finished up i was inspecting my nails. She says to me, “what’s wrong just tell me.” At that point I felt pretty embarrassed, and was not about to make her redo them all again.
As soon as I got to my car I noticed another bubble on the same nail she had to redo, and visible brush strokes on about half the nails. As soon as I got home it had already started chipping off the tip on one of my thumbs and middle fingers. She didn’t properly seal the ends. I still gave her a generous tip (almost 30%) because she has to make a living, although I’m extremely displeased with my nails, and her attitude at the time. Maybe it wasn’t a good day for her. I also am pregnant so I know some days are hard to deal with people. But honey, you’re providing a service, and you have to fake it til you make it regardless. I was hoping to have found my new nail salon, but I won’t be back.
On a side note, I also noticed they don’t use disposable liners on their pedicure tubs. 😕 eek! Read Less