35 Reviews

Kim Salon & Trends

Rochester, Minnesota
Reviews
Marilyn Sommerfeldt
6 Jul 2018
REPORT
Always excellent services and relaxing. Thanks bo
Barb Hexun
18 May 2018
REPORT
LOVE kim nails...never been dissapointed kim has been doing my nails for 15 years!!! Our daughter drives down from Minneapolis to have Bo do her nails and pedi in 10 years she can not find any salon u... Read More
LOVE kim nails...never been dissapointed kim has been doing my nails for 15 years!!! Our daughter drives down from Minneapolis to have Bo do her nails and pedi in 10 years she can not find any salon up there that compares to Bo. Read Less
Katie Eberhardt
1 May 2018
REPORT
Absolutely loved the service I received and how my nails turned out! Definitely recommend to anyone.
Katie Peterson
1 May 2018
REPORT
Absolutely loved the service I received and how my nails turned out! Definitely recommend to anyone.
Carrie Upton
13 Feb 2018
REPORT
The best mani pedi I have ever had!!! Only place I will go.
Barb Feehan
30 Dec 2017
REPORT
Best salon in town. Beautiful nails, clean salon and friendly employees.
Aimalicia Staub
21 Sep 2017
REPORT
Best nail Salon in town! Friendly people and clean. The leg and foot massages that come with the pedicures are wonderful. I'll never go anywhere else!
Zo H.
30 Jul 2017
REPORT
Extremely rude people..unsanitary and very nosey. They over booked us twice then charged us 2 time "accidentally". We will not be returning to Kim's ever.
Deaundra B.
13 Jul 2017
REPORT
This was the most horrible experience i ever had customer service sucks and my feet look worse than when i came in.
Ma F.
12 Jul 2017
REPORT
I love Kim's Nails.  Excellent and friendly service and Don is an artist with acrylic nails and very funny.   The ambiance is glamorous and relaxing. This would be my goto place if I lived here; wish ... Read More
I love Kim's Nails.  Excellent and friendly service and Don is an artist with acrylic nails and very funny.   The ambiance is glamorous and relaxing. This would be my goto place if I lived here; wish I could take Kim's Nails back to Florida with me. Read Less
Cynthia DeBlanc Ashley
15 Jun 2017
REPORT
I go there every other month with my patient,im a caregiver and the salon is really relaxing and clean I enjoy my time there.nice staff.
Jennifer M. Stoff
11 Jun 2017
REPORT
I have been coming here consistently for 5 months now and they do a fantastic job every time! I get the dipping powder nails (which hold up great for weeks), plus the best Pearl Spa pedicures! Ken, Do... Read More
I have been coming here consistently for 5 months now and they do a fantastic job every time! I get the dipping powder nails (which hold up great for weeks), plus the best Pearl Spa pedicures! Ken, Donna and Vivian do a great job on my nails and toes, and everyone here is so friendly and welcoming. I highly recommend them! Read Less
Justin Miller
21 May 2017
REPORT
This was my first time to this salon, and they were very good. My gel nail polish lasted for over 2 weeks before it started chipping! And they gave me a great price for bringing in a friend.
Margo Wunderlich
30 Apr 2017
REPORT
Only place I go for my nails ...been going for 17 years.
Connie West
18 Feb 2017
REPORT
Love Vivian and Kenny and their staff! Nice big place yet still small enough to relax and zone out!!
Clare Hoffmann
10 Jan 2017
REPORT
Paid for a specialty pedicure...not overly expensive until u realize certain things offered were omitted and nail polish chips the next day
Becky Reed
15 Nov 2016
REPORT
This place is wonderful! So clean and all the tools are new and amazing! Really relaxing in here!
April M.
22 Jul 2016
REPORT
This has to be the nicest nail salon I've found, anywhere. Huge- probably 12 stations, great color selection for both gel and regular polish. They also take off gel uniquely here, which seems to have ... Read More
This has to be the nicest nail salon I've found, anywhere. Huge- probably 12 stations, great color selection for both gel and regular polish. They also take off gel uniquely here, which seems to have done wonders for saving my nails! Vo is great, she really takes her time and gives awesome hand massages! A gel manicure (with removing old gel polish) was only $25, so not too bad. Read Less
Jeanne Howell
20 Jun 2016
REPORT
I and my two daughters went to Kims Nails two weeks ago. This was a couple days before my daughter's wedding. And we HAD an appointment. They were flustered and repeated asked if we had appointment... Read More
I and my two daughters went to Kims Nails two weeks ago. This was a couple days before my daughter's wedding. And we HAD an appointment. They were flustered and repeated asked if we had appointments. Then we got the WORST pedicures I have ever had. They didn't even offer a design on our big toes, didn't offer those "flipflop" type things so we wouldn't have to put our sandals back on. And this was for my daughter's wedding. So disappointing. Read Less
Emily H.
24 May 2016
REPORT
I went to get a pedicure and gel manicure for my birthday. Everyone in the shop was very nice. Unfortunately, my pedicure chipped after less than two days. We were on vacation and were unable to come ... Read More
I went to get a pedicure and gel manicure for my birthday. Everyone in the shop was very nice. Unfortunately, my pedicure chipped after less than two days. We were on vacation and were unable to come in so that I could have it fixed. I called to request a refund or see what they were able to do to make it right. After calling multiple times and leaving my number for the owner, the staff was very rude to me and refused to help me. The owner never called me back. Very disappointed. Read Less
Fiz H.
14 Apr 2016
REPORT
Awesome job! Best pedicure I've had in a long time. Tea is the best! Agree with the previous reviewer about how careful and gentle she is. The massage chairs are very relaxing too :) I got the shell a... Read More
Awesome job! Best pedicure I've had in a long time. Tea is the best! Agree with the previous reviewer about how careful and gentle she is. The massage chairs are very relaxing too :) I got the shell ace manicure as well! Worth every penny $50 I spent!I will be back at Kim's for sure! :) Read Less
Peggy W.
3 Oct 2015
REPORT
The one thing I love about Kim's is, they'll fix it at no charge, within reason. Most places I've found, charge you even if it's only been a week--this is with shellac. That makes a big difference com... Read More
The one thing I love about Kim's is, they'll fix it at no charge, within reason. Most places I've found, charge you even if it's only been a week--this is with shellac. That makes a big difference compared to other nail salons I've been to here! Read Less
Sue Atteridg Izard
2 Aug 2015
REPORT
Great place! Friendly and so clean. Have been going here for about 5 to 6 years. Highly recommended and a lot of my friends are going here now as well.
Deb R.
8 May 2015
REPORT
Really great service. Pedicure was fantastic; longest foot and lower leg massage I've ever had at a nail salon. Pedicure was done by Tea. She was very gentle and took her time to do a great job. Bo di... Read More
Really great service. Pedicure was fantastic; longest foot and lower leg massage I've ever had at a nail salon. Pedicure was done by Tea. She was very gentle and took her time to do a great job. Bo did my gel French mani and also did a great job. Read Less
Dean B.
14 Nov 2014
REPORT
Kim nails is an amazing place. I really feel pampered here. I love the hand/arm and leg/foot massage. It's heaven. Always superior and friendly service. My manicures and pedicures last a lot longer th... Read More
Kim nails is an amazing place. I really feel pampered here. I love the hand/arm and leg/foot massage. It's heaven. Always superior and friendly service. My manicures and pedicures last a lot longer than after going to other places so it's well worth the price. It's a great value considering all the pampering and attention. I love Kim nails and the ladies who take care of me there. I always leave feeling refreshed and taken care of. Read Less
Beth L.
20 Jul 2014
REPORT
I have been going to this salon since about July of 2007. Kim is wonderful. She does a great job. She is the best I have ever encountered. Bo and Don also do wonderful work. The place is very cle... Read More
I have been going to this salon since about July of 2007. Kim is wonderful. She does a great job. She is the best I have ever encountered. Bo and Don also do wonderful work. The place is very clean and the girls are always happy and fun. I highly recommend this salon! Read Less
Trends N.
20 Jul 2014
REPORT
There were no Taylor and Onica for appointment on July 11th 2014 at 3:00 P.M on sign-in list . To reconfirm the complaint , please send us your real name and phone number . We also need picture of y... Read More
There were no Taylor and Onica for appointment on July 11th 2014 at 3:00 P.M on sign-in list . To reconfirm the complaint , please send us your real name and phone number . We also need picture of your nails and name of technicians who gave you the service . At Kims nails,Nails tech was trained not to asking customer of them background , race , religion, politic . We do review the store camera on that day from 3:00 p.m to 5:00 pm and we did not see any nails tech talking about race or background , go to bar .e.t.c ( Talking about hurry up and rush to go to bar at 3:00P.M is not make sense because all nails tech will not allow to go home till 7:30 p.m ) Please come back to salon on 7/14/2014 to see the manager for the complaint as said . It is impossible for all things you complain happened at once like that because the staff was train how to take good care of customer . From now on, we hope anyone file the complaint, please provide your real name and phone number, also date, time and name of the nails tech , service . With all information we can validated the complaint . If there are complaint not enough infor, we will rules these complaint is invalid . There are multiple way for us to check the problem by review in-store camera, sign-in sheet and meeting with all employees . So please reasonable . Thanks for your time reading this . Read Less
taylorklein19
12 Jul 2014
REPORT
I am sad to say that I am very disappointed to say that I am upset , disappointed , and angry with the service there . I went there from a friend's recommendation seeing that her acrilic tips looked ... Read More
I am sad to say that I am very disappointed to say that I am upset , disappointed , and angry with the service there . I went there from a friend's recommendation seeing that her acrilic tips looked amazing with a beautifully detailed design . So I decided to take one of my friends , and right away we felt rushed . We made an appointment at 3 , and we got there at 245 . The technicians were standing over us waiting to pick out the ones we wanted . Finally after we picked the ones we wanted , it started to go downhill . The technician I had didn't use clean machines to buff my nails . When she was handling my nails , she was very rough and unpleasant . She even stopped doing my nails just to start texting people back ! Then they started talking in a different language , and looking at my friend . They then started asking her about her race and her background very rude and disrespectfully . Then my technician started talking about how she had to " hurry up " and get out so she could go to a bar . Then they started talking about them having affairs and making babies . After my friend wasn't even offered a choice of having a design or not . Her technician just put one on , not even letting her choose one that she liked . After that my mom came back and bluntly asked loudly if I was going to get a design . I said yes , I definiately wanted one knowing my technician heard . Bust instead she rushed me to get done so she could go out and party . After I was " done " I asked her about the design . She got a snotty attitude and did the crapiest design you could think of . She didn't wait for the polish to dye , so it got smeared and looks even worse . And now , not even 24 hours later , I have discovered a bunch of air bubbles in my nails , and it looks like my pinky nail is started to come up and peel off . I would not recommend this place . Go somewhere where you'll actually be happy with what you paid for . Read Less
onica.barraza
11 Jul 2014
REPORT
I went to Kim's Nail earlier today upon a friend recommendation and was very disappointed with my visit. They were very rude and was asking me questions about my race and background . I went with a fr... Read More
I went to Kim's Nail earlier today upon a friend recommendation and was very disappointed with my visit. They were very rude and was asking me questions about my race and background . I went with a friend as well and the person was openly talking about how she wanted to hurry up and get off work so she can go party at a bar . That started a whole conversation between all the people about what she was going to wear and it was very awkward for us . They also were talking on their cell phones and watching videos with the volume up while they were doing custers nails . Overall I was very disappointed with this nail salon and would not recommend going there. Read Less
Don B.
5 Jun 2014
REPORT
Come to Kims Nails , you will love it !!! @ Kate Rauch For your review. Kims Nails very Sorry for any inconvenience caused . Unfortunately at your appointment's day , there was an unexpected thing ha... Read More
Come to Kims Nails , you will love it !!! @ Kate Rauch For your review. Kims Nails very Sorry for any inconvenience caused . Unfortunately at your appointment's day , there was an unexpected thing happen to our team , one of our nails tech's husband suddenly in coma in the morning due to bronchi ( he passed away few days later at age 35 ), and one more nails tech was slipped and fell on back. With two nails tech absent unexpected in the same day and there were appointments late arrival push our work schedule too tight to work cover other's clients. We also did offer more discount on that day to most of customers who has inconvenience time at our salon . We feel greatly sorry and we hope that you can give us a second chance to redo the service at no cost to you, make sure everything should be the way you expecting. You can read the obituary link below to verify that we do not make fault excuse; http://www.legacy.com/obituaries/postbulletin/obituary.aspx?n=jonny-yon-on&pid=171180610&fhid=25689 Read Less
Kate R.
21 May 2014
REPORT
I was pretty disappointed in my first and last visit here. I had a coupon for the VIP spa pedi and thought I'd take my niece along to get her first pedi. This "VIP spa pedi" was kind of a joke. It ... Read More
I was pretty disappointed in my first and last visit here. I had a coupon for the VIP spa pedi and thought I'd take my niece along to get her first pedi. This "VIP spa pedi" was kind of a joke. It was what I would maybe expect of an "express pedi". I had called to make appts for the two of us at the same time and my niece was getting her last coat of polish on when someone finally got started on my feet. There was hardly a leg or foot massage (MAYBE two minutes total) and the color was put on so quickly that there was no drying time and so the top coat got smudgy and now the color isn't even. No flowers - or offer of - so that was a disappointment to the both of us too. My feet don't feel any better/softer than before I went and I honestly have done a better job at home. I feel as though the coupon, instead of meaning a deal on the VIP Spa Pedi, actually meant a downgrade of the service you asked for. A real bummer! I will say that the ladies were nice and pleasant. Read Less
Elissa E.
22 Dec 2013
REPORT
I was so hoping this would be a great nail salon, since it had the fun-themed rooms, but truth be told, it was quite dirty (hidden by the dimmed lights!, and the nail attendant was quite rushed.I got ... Read More
I was so hoping this would be a great nail salon, since it had the fun-themed rooms, but truth be told, it was quite dirty (hidden by the dimmed lights!, and the nail attendant was quite rushed.I got a pedicure and manicure. She was in such a rush at the end (during the manicure) that she hurried through it, and even before I got in my car, the nail surfaces was bubbling up.  The manicure started peeling away that evening, and there was nothing to be done about it, since we were leaving on a trip early in the morning.I brought my daughter, too, and when there was no room left (because they must have been overbooked), I had to have my daughter sit in my lap to get her pedicure.  Needless to say, I won't return. Read Less
Don B.
29 May 2013
REPORT
This message from Kim's Nails salon, to reply to the comment of MR & MRS Romaamo08 .There are some red flags in your complaint that we doubt you are a real customer.You said : I made an appointment ... Read More
This message from Kim's Nails salon, to reply to the comment of MR & MRS Romaamo08 .There are some red flags in your complaint that we doubt you are a real customer.You said : I made an appointment for 10am for a quick manicure. They had me waiting 20+ minutes and served regular clients before me. Clients who had appointments for 11am!! I will never go back &Now ,please lets us explain how we take care our appointments.At Kim's Nails Salon, all appointment always treat as highest priority . If your appointment set at 10:00 AM , we have no way to take in any appointment that set after your appointment ahead of you, that not make sense at all. One more thing you should know, in some extreme busy days like weekend, prom or Holidays we try not to let our appointments wait longer than 15 minutes in time frame. We study your profile and saw your comment at other salon, the date, the way you expressed, the spelling, we understood who you are. If you think we are wrong, please provide date of your service and your name, we will check our sign-in record and surveillance system to find out what was happened . If there was a real you, we will send you a gift certificate with great value amount to apologize for the incident that was occurred. At Kim Nails, we are committed to providing our clients with luxurious and safe services. Kim's Nail Salon takes action to demonstrate our commitment to client safety.Kim Salon is made up of talented, professional people who care for your well being. As a group, we want our customers to feel pampered and to know how very special you are to us.SincerelyDon BKim's Nails manager . Read Less
romaamore08
5 Apr 2013
REPORT
I made an appointment for 10am for a quick manicure. They had me waiting 20+ minutes and served regular clients before me. Clients who had appointments for 11am!! I will never go back & I will tell ev... Read More
I made an appointment for 10am for a quick manicure. They had me waiting 20+ minutes and served regular clients before me. Clients who had appointments for 11am!! I will never go back & I will tell everyone I know about this terrible business. Read Less
linda944
20 May 2010
REPORT
I went today for my first time in Kims Nails for a pedicure since so many people were yelping positive things about it. This place was immaculately clean , the staff all nice. Im so happy with the se... Read More
I went today for my first time in Kims Nails for a pedicure since so many people were yelping positive things about it. This place was immaculately clean , the staff all nice. Im so happy with the service. I will be back Read Less
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Book an Appointment
Online booking unavailable
Please call
(507) 282-6660
275 37th Street Northeast
Rochester Minnesota 55906
Business Hours
Monday
Mon
08:00AM-22:00PM
Tuesday
Tue
08:00AM-22:00PM
Wednesday
Wed
08:00AM-22:00PM
Thursday
Thu
08:00AM-22:00PM
Friday
Fri
08:00AM-22:00PM
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Kim Salon & Trends

Rochester, Minnesota
(35)
275 37th Street Northeast
Rochester Minnesota 55906
Monday
08:00AM-22:00PM
Tuesday
08:00AM-22:00PM
Wednesday
08:00AM-22:00PM
Thursday
08:00AM-22:00PM
Friday
08:00AM-22:00PM
Marilyn Sommerfeldt
6 Jul 2018
REPORT
Always excellent services and relaxing. Thanks bo
Barb Hexun
18 May 2018
REPORT
LOVE kim nails...never been dissapointed kim has been doing my nails for 15 years!!! Our daughter drives down from Minneapolis to have Bo do her nails and pedi in 10 years she can not find any salon u... Read More
LOVE kim nails...never been dissapointed kim has been doing my nails for 15 years!!! Our daughter drives down from Minneapolis to have Bo do her nails and pedi in 10 years she can not find any salon up there that compares to Bo. Read Less
Katie Eberhardt
1 May 2018
REPORT
Absolutely loved the service I received and how my nails turned out! Definitely recommend to anyone.
Katie Peterson
1 May 2018
REPORT
Absolutely loved the service I received and how my nails turned out! Definitely recommend to anyone.
Carrie Upton
13 Feb 2018
REPORT
The best mani pedi I have ever had!!! Only place I will go.
Barb Feehan
30 Dec 2017
REPORT
Best salon in town. Beautiful nails, clean salon and friendly employees.
Aimalicia Staub
21 Sep 2017
REPORT
Best nail Salon in town! Friendly people and clean. The leg and foot massages that come with the pedicures are wonderful. I'll never go anywhere else!
Zo H.
30 Jul 2017
REPORT
Extremely rude people..unsanitary and very nosey. They over booked us twice then charged us 2 time "accidentally". We will not be returning to Kim's ever.
Deaundra B.
13 Jul 2017
REPORT
This was the most horrible experience i ever had customer service sucks and my feet look worse than when i came in.
Ma F.
12 Jul 2017
REPORT
I love Kim's Nails.  Excellent and friendly service and Don is an artist with acrylic nails and very funny.   The ambiance is glamorous and relaxing. This would be my goto place if I lived here; wish ... Read More
I love Kim's Nails.  Excellent and friendly service and Don is an artist with acrylic nails and very funny.   The ambiance is glamorous and relaxing. This would be my goto place if I lived here; wish I could take Kim's Nails back to Florida with me. Read Less
Cynthia DeBlanc Ashley
15 Jun 2017
REPORT
I go there every other month with my patient,im a caregiver and the salon is really relaxing and clean I enjoy my time there.nice staff.
Jennifer M. Stoff
11 Jun 2017
REPORT
I have been coming here consistently for 5 months now and they do a fantastic job every time! I get the dipping powder nails (which hold up great for weeks), plus the best Pearl Spa pedicures! Ken, Do... Read More
I have been coming here consistently for 5 months now and they do a fantastic job every time! I get the dipping powder nails (which hold up great for weeks), plus the best Pearl Spa pedicures! Ken, Donna and Vivian do a great job on my nails and toes, and everyone here is so friendly and welcoming. I highly recommend them! Read Less
Justin Miller
21 May 2017
REPORT
This was my first time to this salon, and they were very good. My gel nail polish lasted for over 2 weeks before it started chipping! And they gave me a great price for bringing in a friend.
Margo Wunderlich
30 Apr 2017
REPORT
Only place I go for my nails ...been going for 17 years.
Connie West
18 Feb 2017
REPORT
Love Vivian and Kenny and their staff! Nice big place yet still small enough to relax and zone out!!
Clare Hoffmann
10 Jan 2017
REPORT
Paid for a specialty pedicure...not overly expensive until u realize certain things offered were omitted and nail polish chips the next day
Becky Reed
15 Nov 2016
REPORT
This place is wonderful! So clean and all the tools are new and amazing! Really relaxing in here!
April M.
22 Jul 2016
REPORT
This has to be the nicest nail salon I've found, anywhere. Huge- probably 12 stations, great color selection for both gel and regular polish. They also take off gel uniquely here, which seems to have ... Read More
This has to be the nicest nail salon I've found, anywhere. Huge- probably 12 stations, great color selection for both gel and regular polish. They also take off gel uniquely here, which seems to have done wonders for saving my nails! Vo is great, she really takes her time and gives awesome hand massages! A gel manicure (with removing old gel polish) was only $25, so not too bad. Read Less
Jeanne Howell
20 Jun 2016
REPORT
I and my two daughters went to Kims Nails two weeks ago. This was a couple days before my daughter's wedding. And we HAD an appointment. They were flustered and repeated asked if we had appointment... Read More
I and my two daughters went to Kims Nails two weeks ago. This was a couple days before my daughter's wedding. And we HAD an appointment. They were flustered and repeated asked if we had appointments. Then we got the WORST pedicures I have ever had. They didn't even offer a design on our big toes, didn't offer those "flipflop" type things so we wouldn't have to put our sandals back on. And this was for my daughter's wedding. So disappointing. Read Less
Emily H.
24 May 2016
REPORT
I went to get a pedicure and gel manicure for my birthday. Everyone in the shop was very nice. Unfortunately, my pedicure chipped after less than two days. We were on vacation and were unable to come ... Read More
I went to get a pedicure and gel manicure for my birthday. Everyone in the shop was very nice. Unfortunately, my pedicure chipped after less than two days. We were on vacation and were unable to come in so that I could have it fixed. I called to request a refund or see what they were able to do to make it right. After calling multiple times and leaving my number for the owner, the staff was very rude to me and refused to help me. The owner never called me back. Very disappointed. Read Less
Fiz H.
14 Apr 2016
REPORT
Awesome job! Best pedicure I've had in a long time. Tea is the best! Agree with the previous reviewer about how careful and gentle she is. The massage chairs are very relaxing too :) I got the shell a... Read More
Awesome job! Best pedicure I've had in a long time. Tea is the best! Agree with the previous reviewer about how careful and gentle she is. The massage chairs are very relaxing too :) I got the shell ace manicure as well! Worth every penny $50 I spent!I will be back at Kim's for sure! :) Read Less
Peggy W.
3 Oct 2015
REPORT
The one thing I love about Kim's is, they'll fix it at no charge, within reason. Most places I've found, charge you even if it's only been a week--this is with shellac. That makes a big difference com... Read More
The one thing I love about Kim's is, they'll fix it at no charge, within reason. Most places I've found, charge you even if it's only been a week--this is with shellac. That makes a big difference compared to other nail salons I've been to here! Read Less
Sue Atteridg Izard
2 Aug 2015
REPORT
Great place! Friendly and so clean. Have been going here for about 5 to 6 years. Highly recommended and a lot of my friends are going here now as well.
Deb R.
8 May 2015
REPORT
Really great service. Pedicure was fantastic; longest foot and lower leg massage I've ever had at a nail salon. Pedicure was done by Tea. She was very gentle and took her time to do a great job. Bo di... Read More
Really great service. Pedicure was fantastic; longest foot and lower leg massage I've ever had at a nail salon. Pedicure was done by Tea. She was very gentle and took her time to do a great job. Bo did my gel French mani and also did a great job. Read Less
Dean B.
14 Nov 2014
REPORT
Kim nails is an amazing place. I really feel pampered here. I love the hand/arm and leg/foot massage. It's heaven. Always superior and friendly service. My manicures and pedicures last a lot longer th... Read More
Kim nails is an amazing place. I really feel pampered here. I love the hand/arm and leg/foot massage. It's heaven. Always superior and friendly service. My manicures and pedicures last a lot longer than after going to other places so it's well worth the price. It's a great value considering all the pampering and attention. I love Kim nails and the ladies who take care of me there. I always leave feeling refreshed and taken care of. Read Less
Beth L.
20 Jul 2014
REPORT
I have been going to this salon since about July of 2007. Kim is wonderful. She does a great job. She is the best I have ever encountered. Bo and Don also do wonderful work. The place is very cle... Read More
I have been going to this salon since about July of 2007. Kim is wonderful. She does a great job. She is the best I have ever encountered. Bo and Don also do wonderful work. The place is very clean and the girls are always happy and fun. I highly recommend this salon! Read Less
Trends N.
20 Jul 2014
REPORT
There were no Taylor and Onica for appointment on July 11th 2014 at 3:00 P.M on sign-in list . To reconfirm the complaint , please send us your real name and phone number . We also need picture of y... Read More
There were no Taylor and Onica for appointment on July 11th 2014 at 3:00 P.M on sign-in list . To reconfirm the complaint , please send us your real name and phone number . We also need picture of your nails and name of technicians who gave you the service . At Kims nails,Nails tech was trained not to asking customer of them background , race , religion, politic . We do review the store camera on that day from 3:00 p.m to 5:00 pm and we did not see any nails tech talking about race or background , go to bar .e.t.c ( Talking about hurry up and rush to go to bar at 3:00P.M is not make sense because all nails tech will not allow to go home till 7:30 p.m ) Please come back to salon on 7/14/2014 to see the manager for the complaint as said . It is impossible for all things you complain happened at once like that because the staff was train how to take good care of customer . From now on, we hope anyone file the complaint, please provide your real name and phone number, also date, time and name of the nails tech , service . With all information we can validated the complaint . If there are complaint not enough infor, we will rules these complaint is invalid . There are multiple way for us to check the problem by review in-store camera, sign-in sheet and meeting with all employees . So please reasonable . Thanks for your time reading this . Read Less
taylorklein19
12 Jul 2014
REPORT
I am sad to say that I am very disappointed to say that I am upset , disappointed , and angry with the service there . I went there from a friend's recommendation seeing that her acrilic tips looked ... Read More
I am sad to say that I am very disappointed to say that I am upset , disappointed , and angry with the service there . I went there from a friend's recommendation seeing that her acrilic tips looked amazing with a beautifully detailed design . So I decided to take one of my friends , and right away we felt rushed . We made an appointment at 3 , and we got there at 245 . The technicians were standing over us waiting to pick out the ones we wanted . Finally after we picked the ones we wanted , it started to go downhill . The technician I had didn't use clean machines to buff my nails . When she was handling my nails , she was very rough and unpleasant . She even stopped doing my nails just to start texting people back ! Then they started talking in a different language , and looking at my friend . They then started asking her about her race and her background very rude and disrespectfully . Then my technician started talking about how she had to " hurry up " and get out so she could go to a bar . Then they started talking about them having affairs and making babies . After my friend wasn't even offered a choice of having a design or not . Her technician just put one on , not even letting her choose one that she liked . After that my mom came back and bluntly asked loudly if I was going to get a design . I said yes , I definiately wanted one knowing my technician heard . Bust instead she rushed me to get done so she could go out and party . After I was " done " I asked her about the design . She got a snotty attitude and did the crapiest design you could think of . She didn't wait for the polish to dye , so it got smeared and looks even worse . And now , not even 24 hours later , I have discovered a bunch of air bubbles in my nails , and it looks like my pinky nail is started to come up and peel off . I would not recommend this place . Go somewhere where you'll actually be happy with what you paid for . Read Less
onica.barraza
11 Jul 2014
REPORT
I went to Kim's Nail earlier today upon a friend recommendation and was very disappointed with my visit. They were very rude and was asking me questions about my race and background . I went with a fr... Read More
I went to Kim's Nail earlier today upon a friend recommendation and was very disappointed with my visit. They were very rude and was asking me questions about my race and background . I went with a friend as well and the person was openly talking about how she wanted to hurry up and get off work so she can go party at a bar . That started a whole conversation between all the people about what she was going to wear and it was very awkward for us . They also were talking on their cell phones and watching videos with the volume up while they were doing custers nails . Overall I was very disappointed with this nail salon and would not recommend going there. Read Less
Don B.
5 Jun 2014
REPORT
Come to Kims Nails , you will love it !!! @ Kate Rauch For your review. Kims Nails very Sorry for any inconvenience caused . Unfortunately at your appointment's day , there was an unexpected thing ha... Read More
Come to Kims Nails , you will love it !!! @ Kate Rauch For your review. Kims Nails very Sorry for any inconvenience caused . Unfortunately at your appointment's day , there was an unexpected thing happen to our team , one of our nails tech's husband suddenly in coma in the morning due to bronchi ( he passed away few days later at age 35 ), and one more nails tech was slipped and fell on back. With two nails tech absent unexpected in the same day and there were appointments late arrival push our work schedule too tight to work cover other's clients. We also did offer more discount on that day to most of customers who has inconvenience time at our salon . We feel greatly sorry and we hope that you can give us a second chance to redo the service at no cost to you, make sure everything should be the way you expecting. You can read the obituary link below to verify that we do not make fault excuse; http://www.legacy.com/obituaries/postbulletin/obituary.aspx?n=jonny-yon-on&pid=171180610&fhid=25689 Read Less
Kate R.
21 May 2014
REPORT
I was pretty disappointed in my first and last visit here. I had a coupon for the VIP spa pedi and thought I'd take my niece along to get her first pedi. This "VIP spa pedi" was kind of a joke. It ... Read More
I was pretty disappointed in my first and last visit here. I had a coupon for the VIP spa pedi and thought I'd take my niece along to get her first pedi. This "VIP spa pedi" was kind of a joke. It was what I would maybe expect of an "express pedi". I had called to make appts for the two of us at the same time and my niece was getting her last coat of polish on when someone finally got started on my feet. There was hardly a leg or foot massage (MAYBE two minutes total) and the color was put on so quickly that there was no drying time and so the top coat got smudgy and now the color isn't even. No flowers - or offer of - so that was a disappointment to the both of us too. My feet don't feel any better/softer than before I went and I honestly have done a better job at home. I feel as though the coupon, instead of meaning a deal on the VIP Spa Pedi, actually meant a downgrade of the service you asked for. A real bummer! I will say that the ladies were nice and pleasant. Read Less
Elissa E.
22 Dec 2013
REPORT
I was so hoping this would be a great nail salon, since it had the fun-themed rooms, but truth be told, it was quite dirty (hidden by the dimmed lights!, and the nail attendant was quite rushed.I got ... Read More
I was so hoping this would be a great nail salon, since it had the fun-themed rooms, but truth be told, it was quite dirty (hidden by the dimmed lights!, and the nail attendant was quite rushed.I got a pedicure and manicure. She was in such a rush at the end (during the manicure) that she hurried through it, and even before I got in my car, the nail surfaces was bubbling up.  The manicure started peeling away that evening, and there was nothing to be done about it, since we were leaving on a trip early in the morning.I brought my daughter, too, and when there was no room left (because they must have been overbooked), I had to have my daughter sit in my lap to get her pedicure.  Needless to say, I won't return. Read Less
Don B.
29 May 2013
REPORT
This message from Kim's Nails salon, to reply to the comment of MR & MRS Romaamo08 .There are some red flags in your complaint that we doubt you are a real customer.You said : I made an appointment ... Read More
This message from Kim's Nails salon, to reply to the comment of MR & MRS Romaamo08 .There are some red flags in your complaint that we doubt you are a real customer.You said : I made an appointment for 10am for a quick manicure. They had me waiting 20+ minutes and served regular clients before me. Clients who had appointments for 11am!! I will never go back &Now ,please lets us explain how we take care our appointments.At Kim's Nails Salon, all appointment always treat as highest priority . If your appointment set at 10:00 AM , we have no way to take in any appointment that set after your appointment ahead of you, that not make sense at all. One more thing you should know, in some extreme busy days like weekend, prom or Holidays we try not to let our appointments wait longer than 15 minutes in time frame. We study your profile and saw your comment at other salon, the date, the way you expressed, the spelling, we understood who you are. If you think we are wrong, please provide date of your service and your name, we will check our sign-in record and surveillance system to find out what was happened . If there was a real you, we will send you a gift certificate with great value amount to apologize for the incident that was occurred. At Kim Nails, we are committed to providing our clients with luxurious and safe services. Kim's Nail Salon takes action to demonstrate our commitment to client safety.Kim Salon is made up of talented, professional people who care for your well being. As a group, we want our customers to feel pampered and to know how very special you are to us.SincerelyDon BKim's Nails manager . Read Less
romaamore08
5 Apr 2013
REPORT
I made an appointment for 10am for a quick manicure. They had me waiting 20+ minutes and served regular clients before me. Clients who had appointments for 11am!! I will never go back & I will tell ev... Read More
I made an appointment for 10am for a quick manicure. They had me waiting 20+ minutes and served regular clients before me. Clients who had appointments for 11am!! I will never go back & I will tell everyone I know about this terrible business. Read Less
linda944
20 May 2010
REPORT
I went today for my first time in Kims Nails for a pedicure since so many people were yelping positive things about it. This place was immaculately clean , the staff all nice. Im so happy with the se... Read More
I went today for my first time in Kims Nails for a pedicure since so many people were yelping positive things about it. This place was immaculately clean , the staff all nice. Im so happy with the service. I will be back Read Less
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