If I could I would give zero stars. I went there with a wedding party and relieved the WORST manicure and pedicure that I have ever had. Mind you, I've been having two manicures a month for more than... Read More
If I could I would give zero stars. I went there with a wedding party and relieved the WORST manicure and pedicure that I have ever had. Mind you, I've been having two manicures a month for more than ten years (with the exception of no chip.) First, we had an arranged time for our group, and (thanks 494) traffic was awful. We called to tell them we would be late, the sounded accommodating. When the group arrived, the bride was bombarded and bullied, saying that because the group was late they "had to turn down business." Ok, partially understandable, but as a business that has been around for awhile, if someone wants a manicure and your appointment is ten minutes late, you should have taken that. A basic manicure shouldn't take more than 15 minutes. Plus, we informed them that we would be late. Additionally, we had previously inquired about a BYOB, and while they said that they always accommodated BYOB, the did not provide any cups at all. A small detail, but it matters at the time. For the final kicker, my basic mani-pedi French tip took 72 minutes. Really? It wasn't made of rubies and unicorns. Not only did it take FOREVER, my mani chipped within 4 hours (without heavy use) and my pedi chipped within 10. Sure, you can say that living in Chicago I have higher standards, but why shouldn't Maple Grove have that? What a terrible experience, especially when I paid more for it than I would have for a better experience in Chicago. Fail Maple Grove. Read Less