I just had the WORST experience here. My friend and I brought our 4 year old daughters for manicures, and the woman who did mine did a terrible job. She kept hurting me when doing my cuticles, and I d... Read More
I just had the WORST experience here. My friend and I brought our 4 year old daughters for manicures, and the woman who did mine did a terrible job. She kept hurting me when doing my cuticles, and I did tell her several times it hurt, and she completely skipped the lotion and massage. After my nails were dry, she came to put oil on them, and she kept pushing the tip of the bottle too hard against my nails, and three of them ended up with "holes" where she chipped the polish. I told her I did not have time to sit and have my nails redone, due to the fact we had somewhere to be, and the 4 year olds nails were dry, and they had been very well behaved. I asked for her to remove my polish and just give me a refund - I paid in cash. She told me to go back to her station, and to wait, and we just kept waiting. I finally told her I needed to leave. After waiting longer, the manager finally came over and told me since the woman had done my cuticles she could let me get a free polish change next time I came. I told her I did not want that, I wanted a refund. I went on to say I even brought my own polish, and she can keep the tip if she wants for the cuticles, even though she hurt me while my cuticles were being done. The manager had been doing my daughter's friend's nails, and said she could hear us, and I never said that. I looked at the woman who did my nails and asked if I had told her she hurt me, and she said, "yes!" The manager then told me last time I was there I caused problems. The last time I got a manicure there was in December, and there were no problems! She then said something I couldn't understand to the woman, and as the manager was walking away, she asked me my name, so I told her, and then she said she was going to remember me. I will not stand for being "threatened" when I was wronged, and just wanted a refund. I told her I would have just left with my money, but now was going to tell people about my experience. At least in the end, I did get my money back. Read Less