Today was my first day coming to this salon, I loved my experience, the lady who did my nails was so sweet and easy to talk too. However, my only complaint was the 25 dollar cancellation fee I had to pay because I couldn’t call to cancel my appointment due to my Brocken phone. I was told I’d get a warning, but they charged me anyway. I ask the employee if she’d talk to her manager, she didn’t and charged me anyway. I mean policy is policy and it was my fault so I didn’t make a big deal about, but it would’ve been nice if she removed it, oh well. Other than that the places was so clean and everyone else was so friendly. The girls were beautiful and they are so great at what they do. My nails never looked this good and even tho it was expensive I can honestly say it was worth it. I will never go to another salon again. Read Less

Very clean and professional atmosphere! Jennie and her staff are amazing. They always make you feel at home regardless of what services you are there for. Because of Jennie and her team ill never go to another salon for anything! Thanks guys! Read Less

Velvet Nail Lounge is a beautiful modern nail salon. Since moving back to Michigan, I have been going there on a regular basis. The nail techs there have mastered the art of the calcium dip nail and are all fabulous. My nails always look great when I get the done there. Jenny also does an impeccable job with brow grooming and microblading. I won’t go anywhere else for my brows! Read Less

Good customer service and thank you, Mandy. I love the colors. I will be back. Please make sure to call and make an appointment. Very important! Make sure that the time works for you. They're open until 7pm. I went in on a Thursday night. It was quiet and the atmosphere was nice. Clean place and the tools were new from its package. Prices are available online at their website. There were so many colors to pick from. Update: I'm a regular there and the staff is still great. My first appointment there was for shellac and the last 2 appointments were dip powder. It cost more $55 for dip powder and $45 for shellac. But both includes polish, shape, soak off, lotion and cuticle oil. There is no additional charge for how many colors you can pick. They don't do fancy designs but do talk to the nail technicians. They could probably do it. Communication is key. Have a good day. Read Less

I was very pleased with the services. I was in from out of town and walked in to see if I could set up an appointment after I had chipped my polish job. Nick was very personable and was able to accommodate me with an appointment. The pedicure was done very well. I now have an in town nail salon when I come to visit.Read Less

The new location is gorgeous! This is the cleanest nail salon I've ever been in and I always get an awesome pedicure. Their prices are fair for what you get and they are very accommodating. As a salon industry professional myself, I can be a little critical of other salons. I can't stress enough how personable, talented and amazing the employees are! Read Less

I just moved into the area and was looking for a nail salon to do my nails and toes for my wedding, I chose The Velvet Nail Lounge and they were AMAZING. They listened to what I wanted and presented several options and they gave me the best manicure I have ever gotten. Highly, highly recommend. Read Less

Spoke with Nick, the owner, and tried to schedule an appointment. He puts me on hold to take care of another call and when he returns to my call after making me wait, the date he told me was available is not anymore because he gave it to the other caller. He didn't care that I was the first caller not did he care that I'm a repeat customer. I guess business must be good to turn away customers. Poor customer service by the OWNER! Thanks Nick. Read Less

If you have problematic nails, this is not the place for you. Infact- do not go to this salon if you value good customer relations from owners/management of an establishment. I have eggshell nails, so I did a lot of research into salons before choosing Velvet. They seemed to have an excellent reputation, and I was willing to pay the higher premium for their services if they could help me. I should have paid greater attention to the people with problematic experiences before choosing this place. My first nail tech who was lovely, gave me a fabulous pedicure and manicure with a calcium dip. She told me that the calcium dip would help with the extremely thin nature of my nails and most likely help straighten the bending. She was meticulous about every aspect of the  manicure and very careful with my super bendable thin nails. I tell you, if this woman did not have a million jobs besides this, she should be running a salon of her own.  I loved the results up until they began to lift, which hurt. I figured that with my nail type, that was probably going to happen anyway, so I went back. Unfortunately, the tech that did my nails had just gone to a schedule of one day a week, and when she was there - she was booked. Not surprised. Since the girl, who did my nails previously was unavailable, I went to a different tech. The next woman was pleasant, but did not seemed as experienced as the first. Since my nails were curving inward and hard ( both a blessing a a curse I found), I asked her to take some of the curved end off, since it tended to scratch my daughter when changing her. She did her best to remedy this. She did, however, use the rotary nail file on the tops of my nails. She claimed it was as soft as a buffer. Unfortunately, I found out later, that this was not a good tool for paper thin nails. She did not dip my nails in the dip as many times as the other tech either. The results were initially pretty, but later - very bad. Within 24 hours, one nail broke across the quick as I opened the refrigerator, across the same line where  the tech had been using the dremel. OUCH! After a $55 dollar manicure, that was unhappy luck - I thought. With the next 24 hours, the calcium dip shell across my middle finger cracked when I was slipping on a pair of jeans. OUCH AGAIN!!!! As soon as this happened, I was upset and drove immediately to the salon to discuss this with the manager/owner. Let me tell you, I was upset when I arrived - but not at anyone in particular, I just wanted someone to care and help. My hand hurt - badly. I tried to explain what happened. The manager/owner initially said he would fix it, but did not have time then... then he looked at me oddly with a long pause. I asked when it could be fixed - perhaps not as politely as I ought, but he seemed to have little interest in my experience as I tried to explain what happened. I asked him to take me off the schedule with the nail tech I had an appointment with. I intended to then reschedule with the first girl who did my nails, but I did not have the opportunity. He began to suggest that I was a difficult person and "he could tell." He then suggested that I was to blame for the flaws in the manicure and calcium dip failing on my nails. He said his products are superior. He then went further to suggest that I would be nasty to his nail techs and the tone of it inflected that I probably was previously. He then said that he would not help me. All I wanted was for someone to listen and a little help the the cracking nail that left my finger throbbing.  I left with two broken nails, a loss of $55,  and insults. This man is the Soup Nazi of nail salons. He lost a potential life long client. His nail techs lost out on their generous tips and referrals to every student I teach. (As a high school teacher, my students really trust in my opinion - and our girls really find their nail care very important.) I would NEVER send my girls to this place for fear that they too would suffer insults or ridicule from this man. This is not an intelligent position to take with one's clientele if you ask me. I hope he does not treat his nail techs as poorly. DO NOT GO TO THIS SALON. If you do choose this salon and have an issue, be prepared to be called names, insulted, and belittled. It is not worth the exorbitant prices for the services they provide or the cost of your self-respect. Read Less

VNL is always a great experience! I have been going there for 7 years now and they always have the best service and client care. I love going to Anna for nails and Jennie for my eyebrows. There is no one who does a better job then them! 10/10 would recommend! Read Less

Love this place! I just went there today for the first time for a mani/pedi. Super clean, nice decor, incredibly comfortable massage chairs. Alex did my mani/pedi and he did a great job! Love how my hands & feet look and feel now. They're so soft & pretty. Everyone was so nice & I felt so pampered. I'll definitely be back! Read Less