I had a really bad experience in Dowagiac Mi. They put sooo much goop to do my nails.. I tryed to take them off myself couldn't do it.. Because it was such a mess.. So i went to Crystal Nails in 3-Rivers, and it took like 3 hrs or better but they did a wonderful job at getting all the excess goop of and they got down to my reg. Nails and they made them really pretty.. Thank You CRYSTAL. NAILS... UR # ONE... Very Nice Ppl. So What They Be Themselves An Cuss Or Go Have A Cig. Break... That's what ya Call REAL PPL, Id Rather Have Real Ppl THAN FAKE PPL... KEEP UP THE GOOD WORK LADY'S. ...😀 Read Less

This is the worst experience I've had with a nail salon and I've been getting my nails done steadily since I was 16. The first time I went I had 1 nail off within the week my nails were still wet when i left because i was repeated rushed out the door. I decited to try again because I don't have many options here in town so when i arrived Oct 25 A WEDNESDAY the hours CLEARLY posted on the door OPEN 9am-7pm. No-one showed up to work and they were closed all day! Absolutely unprofessional. I then went back the next day and got a fill. The fill was so thin I had two nails pop off like press ons. As well as my nails smudged AGAIN being rushed out the door. I refuse to go back and had a different nail tech from an different salon tell me the only way to fix my nails is soak them off and start fresh. If I could give them NO stars I would. Enter at your own risk... If they're open. Read Less

They were amazing I love my nails they did a very good job they were very patient with my sons who came with me and even gave them things to do to keep them occupied I would highly recommend them I will definitely be going back thank you so much Read Less

Maybe I am biased because I don't go anywhere else...or maybe I am just happy with the work. I have never had a bad experience at Crystal Nails. They are walk-in, but do have appointments as well. So sometimes you might have to wait. They usually tell me if it's going to be a while and then I choose whether to wait or not. Ace is the only one who has ever finished my nails. Others have done prep. Ace is also the only one that has ever done a pedi for me. He is great! And I always feel like he took his time and didn't cut me short even when he was busy. And I enjoy the comrodery and laid back, fun conversations. Read Less

I went their for a shellac french tip manicure. I walked in and a younger girl shaped my nails they turned out good. Then Ace came over and actually did my nails. He was working on my nails and helping out 3 people at the same time. My only complaint was that i just walked in and my nails got done before people that had been waiting a long time, and no one pushed back my cuticles. However, the price was very good and the people were very friendly. Read Less

My girlfriend went there yesterday. Said the staff was so unprofessional, swearing, taking smoke breaks, complaining about being there. Her nails are obviously not the best either. Never again wasting time/money there. I recommend you do the same! Read Less

Everyone was very friendly, prices are reasonable but, my shellac manicure looks not so hot. I ended up with several cuticle cuts and jagged nail edges. Maybe another tech would have been better? Maybe they were just too busy (the place was packed and I had a scheduled appointment) to do a great job? Either way, I will not be returning for a second chance - it was a little too dirty for me. Read Less

This place does a wonderful job... been going to them for a couple years now and I wouldn't go anywhere else. Very reasonable and I always get compliments on my nails. Ace and the girls are always friendly as well. Thanks Crystal nails! Read Less

Service was great. The guy who started prepping the water for the pedi was great. Then a younger ( I think her name was Kelly) came over and did the actual pedi. She did a good job, we got to talking about pregnancy ( we are both pregnant). She then got a little to comfortable with talking to me and used the world "vagina" a few times.... now I'm no prude but there is a time and place for blunt language... not when you are interacting with customers. Read Less

I am willing to drive from South Bend, IN to this shop. I have natural nails, but they're full service and can do just aboir anything you want (tips, gels, shellac, wraps, and nail art). The place is not much to look at, but Ace, Christine, and the girls wonderful work! Read Less

I was religiously going every 2 weeks. The first time was amazing then it went down hill from there. From being overcharged to chipping of the shellac. The first time I got a full set and by the next visit it was my own nails which is what is called an over lay. Next thing I know they are lifting and cracking like crazy. I called and they got me in to remove the "gel" because she told me that all overlays lift and they would have to cut my natural nail to make it work. I'm here to tell ya I went elsewhere and my nails are amazing..and they are mine with overlays!! No lifting, chipping or cracking.definitely do your homework before you get your nails done here. Read Less

Terrible customer service!! Will nevr go back. First time I went for a fill it took2 1/2 hurs and3 techs to get it done. Today I decided to give them one more try. I waited 40 minutes, they started other clients who came in after me. I finally gave up and left. Terrible they have no sense of organization at all!! Will never go back!! Read Less

My advice to you is to find yourself a nail tech at one of the local salons like James Sherman or Golden Touch or if you want more of a walk-in nail salon, I recommend looking in Sturgis, Portage, or Kalamazoo. I've given Crystal Nails more than their fair share of chances. Why? Because they are one of the only nail places in town. Like the other poster below said, the nail techs can be way too rough. The first time I went in was to have my gel polish changed out and almost had my nail rubbed down to the bed in one spot by the nail drill because the girl doing it wasn't paying attention or didn't know what she was doing and pressed wayyyy too hard. The next time I went in for a regular non-gel polish change I called at 1:00 and asked if I could stop in at 1:45. Sure, "no problem" I was told,.2:05 rolled around and I was still sitting there waiting while both techs worked on acrylics/gel whatever that looked like they'd be at least 20 minutes longer. I do mind waiting this long when I'm told they can get me in at a certain time but it's clear enough that isn't the case. Later on I called for a pedicure and made an appointment, sure, no problem. 20 minutes later again I was still sitting on the couch waiting and ended up leaving. I tried again and called a few months later for another pedicure appointment. They at least put me in a pedicure chair this time and while I was sitting there trying to relax a girl rushes in and says to the owner loudly "I guess there's no such thing as a day off!" I didn't pay much attention to it until she sat down and started working on my pedicure. Then I figured it out, instead of telling me they couldn't take me at a certain time, they called a tech in on her day off. Not only that, her grandma had driven her over and then she kept talking about how she had to pick up her kid. My pedicure was hurried and rough; she filed my big toe nails so hard the file rubbed skin off of by the tip of my nail and hurt for about a week afterwards. It was a very uncomfortable experience. Another commenter said they enjoyed the music videos playing on the flat screen. Me not so much when it's uncensored versions of the Weeknd and my mom is sitting right next to me. Read Less

Friendly staff, really liked the large flat screen showing music videos. Only complaint was the roughness of nail technician doing our nails. Yanked cuticle, literally ripped it off. Had to use an astringent to stop the bleeding. Read Less