Myself, just like many people have run into many cases of bad customer service. Though I have never felt the need to leave a bad review until now. I came into this salon for the first and last time to... Read More
Myself, just like many people have run into many cases of bad customer service. Though I have never felt the need to leave a bad review until now. I came into this salon for the first and last time to get my shellac soaked off, a regular polish manicure, and a polish change on my toes. Angela was the name of the nail tech that I was getting "service" from. From the very start, she was extremely rude to me. She looked so angry that I felt the need to ask her if she was alright and if I had offended her in anyway. Even after that she continued to treat me the same way. We started off with the polish change on my toes. She started to file my nails, but they were very long so I asked her to cut them (not asking much). It was obvious that this request angered her. After retreiving the clippers she started to cut my nails. She put little to no effort in this and did not even cut every nail. Angela's idea of filing nails was two swipes with the file, and left the corners sharpe and jagged. At this point my toenails were crooked, sharp, and jagged. I decided to tell Angela that I no longer wanted a manicure, and to only charge me for soaking off the shellac ($10). Angela became even more frustrated with me and carried on with my toes. I asked her to file the corners so that they would not snag, become ingrown, or irritate my other toes from being so sharp. She was so angry. Again, put little to no effort and almost seemed like she was purposely trying to make them look worse. I have never experienced anything like this in my entire life. While all of this was happening, I remained kind and polite. I was literally trying to kill her with kindness in hopes that her mood would change instead of giving her a piece of my mind like I truly wanted to. Angela and I headed back to take the shellac off my nails. She was very forceful with the cuticle pusher and even scraped off a bit of the top layer of the nail. Continued with her unique way of filing and sent me on my way. I was charged $22 for this nightmare. I have been in customer service most of my life and even worked as a nail tech for two years before becoming a teacher. I always tip very well. Somehow I still left the woman a $2 tip. As soon as I walked out the door I regretted it, she didn't even deserve that. I walked into this nail salon with hopes of a beautiful manicure and polish change. Instead, I walked out with crooked toe nails, polish all over my skin, and no manicure. During this time, I took the time to look around at the other nail techs and the work they were doing. They were all so friendly with their customers! Some laughing, conversating. The way it should be when getting service in a salon. Because of my terrible experience with Angela, the rest of the enployees that could be wonderful will never receive my service. I cannot speak for the rest of the salon, but I highly recommend that you avoid Angela. Read Less