UPDATED REVIEW: Boy, this place has gone downhill!I gave it a shot a few times a few years ago, and I had a decent experience. That has all changedThe staff is horrible.There is a woman named Theresa ... Read More
UPDATED REVIEW: Boy, this place has gone downhill!I gave it a shot a few times a few years ago, and I had a decent experience. That has all changedThe staff is horrible.There is a woman named Theresa who answers the phone. I called and made an appointment for an eyebrow wax, shellac manicure, and pedicure. She booked my appointment for 6:00pm. I arrived at 5:45pm to ensure time to sign in and pick out my colors.I waited.... and waited..... and finally I got my eyebrows done, but the woman who did them was 100% insisting I do threading instead, so I did. It was done in 5 minutes, so about 6:05.They put me at one of the foot baths to continue waiting. I sat there for, NO EXAGGERATION, over an hour!The water in the foot bath was completely freezing cold by the time someone got to me.In the meantime, I watched someone walk in and be seated for her nails right away. When I asked why that would be, the woman helping a customer next to me said she had an appointment. I explained (probably slightly loudly because that was so rude) that I ALSO had an appointment, but it was an HOUR ago. She just looked at me.When the woman did finally come over to do the pedicure (I believe it was approximately 1 hour and 20 minutes after my initial appointment time), the woman who scheduled my appointment, Theresa, said "sorry, we're running behind". YOU THINK?The woman doing my pedicure, I couldn't understand anything she said at all, so I felt bad when she would talk to me and I had to ask her to repeat herself. Because of this, somehow my toenails were not clipped or shaped at all? No idea how that would happen during a pedicure!The Shellac was somehow painful. I've gotten shellac manicures no less than 30 times in my life and never once has it ever hurt. Somehow the shellac hurt my nails, and my fingers ached something awful for an hour!The worst part was, I couldn't complain at all, because the woman doing my nails told me that the woman in front of me complained (about a screaming employee yelling about how horrible one of her customers was), so the manager had to give her a refund, and how she HATES when customers complain, and she should just leave if she doesn't like it there.So I just felt extremely uncomfortable.This place has the most turnover of any salon I've ever been to! The employees are ALL very angry and rude, and the people who manage it clearly don't know what they are doing.I wrote a short unhappy review on facebook and for the sake of transparency, someone responded offering me free services for a positive review. But that isn't my experience. I'm not going to change my review because they want to change the way they do things... because if someone goes in on any random day, they're not going to get prompt and good service, they are going to get a nightmare. Read Less