I was in town for business and stumbled upon Joy Spa & Nail and had the best mani/pedi I have ever received. The ladies were so wonderful and gave me tons of ideas for how to kill time and get the Rochester experience. Despite me coming in unexpected and toward the end of the night, they meticulously performed the mani/pedi and paid close attention to detail. My nails look fabulous! Read Less

My nails were horrible looking when I came into Joy Spa and Nail. Polly really took the time to make my nails look beautiful! The atmosphere was very relaxing and so was the hand massage and hot towel. Thank you! Read Less

This salon offers the best shellac manicure in the greater Rochester area! Polly takes great pride in the business and runs a salon that has a clean and soothing atmosphere. Polly never rushes and provides detailed and long lasting shellac manicures! The products offered for shellac are only the top brands which I appreciate. Many other nail salons in the area take the quantity over quality approach. This is not the case at Joy Spa and Nail, quality every time! Read Less

Visited here while on vacation. Atmosphere was very pleasant, relaxing and calming. Nice assortment of polish colors also. I was prepped by one employee prior to my pedicure. She was awesome with the massage and pre work. The owner completed my pedicure and did my gel manicure. She did an excellent job. Very nice also. I'd definitely recommend this nail spa. Read Less

Found this salon on Yelp - I was visiting from Atlanta - As the ROC is my home town, I haven't gotten my nails done in the area in quite some time. The place is gorgeous and VERY VERY clean inside. It's right downtown and I'd highly recommend!!! Read Less

Joy Spa & Nail was a halfway meeting point for a friend and me. We wanted to get our nails done for my bachlorette weekend. Going here was mistake. The entire experience was rushed. During our pedi, our feet were barely scrubbed and our cuticles were not even trimmed. The girl doing our shellac mani lessened the timer on the drying light and kept repeating how she had to leave. This was a bit confusing, seeing we had made appointments. Upon leaving, we realized the polish wasn't even set. Never, in my life, has a salon used an electric tool to trim my finger cuticles. Never again will I let someone either- I have terrible cuticle hang nails now :( Neither of us even get a hand massage or lotion. This was a rushed, unfriendly, expensive experience. Read Less

I haven't had my appointment yet but I am so grateful that they were able to get my little bachelorette party of 4 in on a Saturday after another place changed their schedule. They worked so well with me on the phone and made this frustrated bride calm again. Can't wait to see you guys! Thank you!! Read Less

Today's pedicure was less than expected. Waiting for it to dry, my consultant went away and began doing her own nails. She never told me the price until another consultant asked. I said my feet are dry, and another employee offered lotion, but the person who did my pedi was busy doing her own nails. She left my feet dry and unsmoothed. I filed my calloused feet at home and applied lotion. My bill was $47. Not what I had expected, the service did not warrant cost. I must note on my previous visit to Joy both service and price were very good. Read Less

Absolute worst experience. Took a friend for a mani/pedi, explained she is going on vacation tomorrow. Came back a half hour later to find they had only removed polish from one set of toes, claiming it was shellac (not possible). I was the one who offered the solution of wrapping the toes in acetone and explained we had a time constraint. When the pedi is finally done, they put her under the light. I ask about the mani, to which they say, "Sorry we don't have anyone for the mani." Unbelievable. No apologies. Nothing. By far the worst customer service experience. Terrible. Read Less

No Joy here. I thought that this salon was special until I was given the rush despite having made an appointment. I ended up going to another salon after having a rushed job on a mani pedi at Joy and will not return to Joy. Read Less

Weirdest, probably worst mani pedi experience of my life.  Nothing is obviously wrong with the salon when you walk in.  And I guess, if you like getting a big dose of right wing politics and evangelical religion with your manicure, this is the place for you.  Not my cup of tea, but fine if you like Donald Trump and Joyce Meyers this could be a dream come true for you!Everything seemed fine at first, I sat down in the pedicure chair and soaked, couldn't get the wifi password to work on my iPad but that's no big deal.  My mistake was to engage the nail tech in conversation.  She somehow jumped from stating that she was born in Greece to declaring that the President of the United States is a Muslim--a long ago debunked "birther" talking point.  When I suggested she was wrong, not that there would be anything wrong with the President being Muslim but she had obviously bought into that kind of bigotry also, she became quite combative and argumentative.  Pointing out the impropriety of the weird line of political rant she chose to take up with me, which I found quite offensive actually and to tell the truth, when I go into the nail salong I am only interested in my nail tech's opinion on nail color, shellac vs gel, and whether I think the termperature of the water is fine or not.The birther nail tech never apologized.  In fact, she yelled at me as she walked away.  At that point, my feet were in the tub, my toenail polish removed, and I was quite offended and really wished I had never come in the place.  I asked the owner to find me a new nail tech and so the owner, Polly, took her place.  The original tech sat tapping what I can only imagine were angry comments on Bernie Sanders' facebook page.  Who knows.  There was not another soul in the place.Ahhh, the fun had only just begun.  No acknowledgement of the offensive behavior of her employee was made.  She wrapped my fingers in foil to dissolve my shellac and started to talk kind of stream of consciousness about Jesus.  Wow...okay, so, I'm all for people practicing their faith, but I felt like I was trapped at a one woman revival meeting.  It was nonstop, Jesus Jesus Jesus...really?  I work in a religious institution, but this was WAY over the top.  I would have left, honestly, but by the time I realized how weird these people were I was stuck.  I tried to shorten the experience by forgoing the shellac (which is actually gelish, not shellac), and in my hurry to get out of there my nails were still wet.  And I paid full price.  Tomorrow I will get my nails re-done at a salon where I hope the topic of conversation has more to do with nails and less, far less, about politics and religion.  And, hopefully they will have shellac! I will definitely check Yelp! first this time. Read Less

Joy Spa is not your run of the mill nail salon. It is super classy, clean and chic. The decor inside is really modern and the ladies who work here are fantastic. I got an essential mani pedi and it was an excellent deal. They have state of the art massage chairs that knea your back while the nail artists efficiently pedicure your feet. Not to mention their amazing, color coordinated collection of high end nail polishes including essie, OPI and color club. I was really pleased with manicure and my manicurist even recommended a sparkle of glitter on one nail that looks fabulous. I will definitely return during my next visit to Rochester hills. Read Less