This is the worst nail salon I have ever been to and I've been getting my nails done for years not only was the lady who did my nails rude she made them two different sizes and didn't put enough acrylic on my nails so they chipped and started to break off they charged me for taking my other nails off without even okay it with me Read Less

I went there this evening its the first snow of the season so it is slow. The male nail tech was just finishing up with a customer. I said i wanted a manicure he said shellac. NO. i pick out color have a seat. The young lady that he had finished was now getting her eyebrows done by the female nail tech. He then asks are you paying cash. No your sign says you accept credit cards. Im sitting there and sitting there he is cleaning the salon chairs at the pedicure area in a way i have never seen done. Just hitting the towel on the areas of chair. Ok not my business. I wait and wait finally i say you know what never mind. There are two nail salons on every corner. I can take my business and money somewhere else. Read Less

If I could give this no stars that's what I would do.  Used to be such a great place to go.  Owner doesn't care about her customers anymore and the people she has working there are terrible.  I was cut twice (with the toe nail clippers - under my nail - talk about pain) and then scraped on two different toes with the sander.  I still have a large mark on my baby toe from the one scrape.The girl doing my nails did about as good a job as if my three year old had done it for me.  Didn't even cut my cuticles.  Terrible.I have been going there for over 6 years, even with the previous owners, but I will NEVER to back again.  TERRIBLE.  Anywhere would be better than this place.  Save your money and do it yourself.  It would look just as nice and you won't cut yourself because you may actually care.  Should have asked for a refund. Read Less

Pros: fast, no waiting. Cons: 1. people are not friendly. 2. Shellac is not done right. When i go to change my Shellac color, they don't soak it off. but instead they use those electric tools to get rid of the Shellac. My nails turns into  a piece of paper after couple times. 3. The hot towels they used to after messaging my legs looks pretty gross. Read Less

Get ready for a story...I buy a Groupon -- I was in dire need of a mani and pedi.  Novi Nails has this great Groupon which can only be used Monday - Wednesday.  No biggie, its takes a few calls to finally secure an appt but I brush it off assuming they are busy.  On the day of, I plug their address into my phone's navigation and off I go.  I wasn't too concerned that Novi nails didn't have a yelp listing -- I figured that they maybe new and it hasn't been set up yet.  Navigation takes me about 1/2 mile past this place to an office park.  I knew it couldn't be right so I turn around and pull into a place with a place called Noni nails....weird.  Turns out Noni nails' address is the same address listed on my Groupon for Novi nails.  Strike one for the confusing ordeal.  Why change the business name but not the sign?  I go in.  Owner immediately snags the Groupon out of my hand.  I brush it off...I assume she is eager to make sure every Groupon is accounted for.  I pick out my colors and proceed to my pedicure chair.  There, a girl waits for me with very limited english.  She does a pretty good job on my pedicure despite some weirdness with the filing.  While sitting for my pedi, owner comes around again to see if she already got my Groupon -- I get the questions but is it necessary when there are literally 2 customers in the salon (meaning there were two Groupons to keep track of for that afternoon)?  I still wasn't annoyed yet, but I think its still a definite WTF moment.  Next, I'm taken to the owner's manicure station for my shellac mani.Now, this is where I start getting annoyed.  We all know that many of the local salons are owned and operated by native Vietnamese speakers.  Often, you will hear the nail techs speak to each other in their native language.  I have no beef with it.  I also speak a second language and may use it in public if its easier for the person I'm with.  It also goes without saying that if they are speaking another language, they may be talking about you.  Fine.  I get it.  You want to talk about me or other customers in your native language then do it -- just don't be so damn obvious about it.  And that is what happened here.  It was clear-as-day obvious that the owner was making snide comments about how I asked my nails to be filed, and about another customer -- it was all about her  tone of voice along with the sprinkling of english words into the conversation.  It was unprofessional and, frankly, made me feel uncomfortable and uneasy.  She wasn't the nicest either.  She only tried to be more personable after I mentioned a business card that I saw on her counter for Pho Lucky (a Vietnamese restaurant that I really like).  The whole exchange was fake and left me feeling icky.  And the worst thing was that the shellac manicure was shitty.  I had a chip within two days.  It was peeling off within 5 days --- I wasn't too pleased seeing that I've had shellac at other places last up to three weeks depending on the application process.  So Novi/Noni nails (whatever the name is)...Thanks for the Groupon deal but I won't be returning.  I'm assuming with the confusion, the shitty manicures and the sour attitude of the owner that many of the other Groupon customers may be one time visitors as well. Read Less