I've gone to this place before but it's been about 2 years since my last visit. Well yesterday I decided to get a shellac manicure because I was going out but with the snow I didn't want to travel across town to my usual spot so I came back here. BIG MISTAKE! My $30 shellac manicure consisted of removing my old shellac, a brief file to some of my nails and then reapplying new shellac! The guy who did them barely gave any of it time to dry so less than 24 hours later I now have 3 nails that have completely peeled off. I will be calling Monday morning and demanding some sort of resolution for this . Read Less

Went in for a manicure and a pedicure. Pedicure took 10 minutes, water looked dirty. I left after the pedicure. Did my nails myself. Guy might have been new. I've had decent service here before, but I won't be going back. Incense made my hair smell for the rest of the day.  Not my thing.  I'm finding a new place. I had only been in Lansing occasionally but recently moved back. I always went to this place when I was in town. Read Less

I have been going to this salon for over 2 years and I could not tell you how many times they would start my nails and then stop and start working on someone else's nails while I sat there waiting. VERY VERY VERY RUDE PEOPLE!!!!!!!!! Never will I go back or recommend this salon. Read Less

I've been getting my nails done here for almost 3 years. I get new sets of pink and whites taken off and put on regularly which are hard to get right for a lot of places and they do great job. They are welcoming, friendly and considerate to you.Read Less

I have to wonder if the negative ratings are done by competition. Bella is AWESOME. I can go in and get a full set of nails on my lunch hour, and they look fantastic. I have been a customer since they opened, and they will only go away if they get tired of being packed all the time!! Read Less

This was by far the worst mani and pedi, I've ever had in my life. I stopped in about a month ago with a wedding, I was in the bridal party. Walking in, there were rotten bananas and snacks on the coffee table, which the techs were snacking on intermittently through the day. Everything looked dirty and unsanitary. I routinely get my nails done, and I didn't see that they stored their tools in any sort of disinfectant. My pedi was super quick. Toe nails were not painted all the way. My nails had bubbled up and looked uneven. It had already chipped by the next day. I would not have tipped, but I didn't want any bad karma my way. Do not go here. Read Less

I was a regular customer here. Always had a good experience and my nails always turned out how I wanted. The last time I went I had an awful experience. My friends and I got there at 11. They started doing my friends and I and then people started coming in.. They STOPED working on us and did all the other walk ins. A mom and daughter mani pedi was in and out before they even started my fill.. And they arrived around 15 mins AFTER I did. Once Kim actually started doing my nails she rushed through them and my nail shapes were inconsistent.. Then I was charged $40 + tip for a fill and shellac while my friend was charged $45 for a new set and shellac.. How does that make any sense? Other friends of mine have gone here and only charger $25-$30 for the same service I received so their prices are inconsistent. I had had a rough week and went in to treat myself and feel better and that happens.. On my way home I cried bc I was so upset.. I called up there explaining how I felt about the service and Kim the owner refused to fix my nails.. She said tough shit if you want a new set its $55. Oh not $45 like you charged my friend???? I didn't even care to get a new set I just wanted a few nail shapes fixed and my glitter nail fixed bc it wasn't solid how I asked for it.. I'm not one to speak up at nail salons if I don't like something but in this instance I was so unhappy I just wanted it right since I was spending so much money.. Kim did not care and said she already did my nails and basically get over it bc she wasn't gonna do anything about it. Great way to talk to your customers Read Less

I got my first shellac here and I can definitely get hooked. The estetician was so quick and precise it took about 30 mins and costed $28. This place is clean, friendly and accommodating. Definitely going back. Read Less

My nails look horrible! I have never had such terrible service. They never asked me what I wanted. They wouldn't shorten them how I wanted ( but still charged me $3 to shorten them). And now a couple days later my nails are all breaking at the cuticles. I will NEVER spend my money there again. Read Less

The people at this salon are very kind, friendly and desire to please the customer. I took my daughter & her wedding party here in May. Each girl had a different combination of services done, but all of them, myself included, were very pleased with the outcome. My daughter's shellac mani/pedi lasted beautifully for nearly 3 weeks... and 10 day of that was spent on the beach!  Great service for the money!  It has become "our spot" for nails. Read Less

Horrible job! My friend and I were there, I got a shellac manicure, if you want to call it that. Did a very quick sloppy job, also DID NOT use clean cuticle cutters or utensils....that is disgusting. Was there for over 2 hours waiting for my friend to get a full set, they kept helping customers that came in after us. Awful experience will not go back. Read Less

I stopped in without an appointment and received excellent service. While I was there for a pedicure and fill, three other clients came and all were greeted enthusiastically and made to feel welcomed. I love the look of my nails. I will definitely be going back!! Read Less

At approximately 3:30 I arrived to the shop to find that two people were getting pedicures. I was told it would be about 20min and that I should leave and come back. I walked outside to make a phone call and stepped back in, deciding I would take my chances and stay. Shortly after I took a seat, another customer came in requesting shellac and a pedicure and was promptly seated in a pedicure chair. About 15min later a child and her grandmother entered, picked their colors, and were also promptly seated. After finishing up with one of the pedicures, Kim (the only person who can do fills, which is the service I requested) began to work with the grandmother and child. I could not believe it. I stood up and asked how much longer it would be since 3 people who came in AFTER me are being helped. I was told by the other woman that after she finished her pedicure she would do my eyebrows but then since Kim is the only one who can do fills, she did not know how long it would be. Unbelievable.Since I came in before these two, why wasn't Kim working on MY nails? All of those who came in after me were treated wonderfully and as if they could not wait to service them. The most upsetting part about all of this is that I have been a regular customer (about every 2 weeks) for a little less than a year, and at my last visit I even brought a new customer. Today the actions of the owners and employers of this business indicated to me that my business is less valuable than the business of the non-minorities that came in after me. I am hurt, offended, and appalled and will actively tell everyone I know not to frequent this nail salon. I will never go back to this nail salon- I am sickened to think of all of the money I have given these people over the course of the year in services and tips, just to be treated this poorly. I can only imagine how they may have treated others who look like me and it truly breaks my heart. As a young black woman, I feel that the others who came in after me (all of which were white women) were treated differently than I was. As I sat on the couch, I can honestly say that I felt that the owners and employees at this salon were biased towards me, a FREQUENT AND REGULAR TIPPING CUSTOMER, who happens to be an African-American. It does not make me feel good to attribute what happened to me today to racism, but I cannot help but feel as though race played a role. With that being said, I would urge all of my brothers and sister of color- black, white, yellow, anyone who wishes to be treated with respect, not to frequent this business. Read Less

Based on my one experience, I cannot recommend this place. I went on NYE after finding my usual shop closed. And at first all was well, and the service was pretty good. But after a Pedicure, manicure and eyebrow wax, I was basically pushed out before my nails were dry, so they could seat more clients. They don't even have the ultraviolet drying lights, but try to sell you some other service to dry the polish. Also, the services are posted on the wall, with no prices next to them. I was rather surprised when my bill totalled $63. All in all, not some place I would go again. The owner was pretty rude. Read Less