Went here yesterday because a friend recommended it. While they charged my friend a discounted price last Sunday, they told me it would be almost double. Not only was the staff condescending, rude and... Read More
Went here yesterday because a friend recommended it. While they charged my friend a discounted price last Sunday, they told me it would be almost double. Not only was the staff condescending, rude and unwilling to listen to what I wanted, but even after I agreed to an up-charge for shaping, they made a huge deal about the work the coffin shape would take. They then they made snide comments the entire time, TO MY FACE, including when she nicked my cuticles a few times with that polisher (which hurt and made them bleed) she laughed it off and blamed it on my nail beds being short and ugly. To top it off, the final shape was unlike anything I'd seen. She then filed the sides of my nails AFTER the shellac had already cured, which caused chips on the side. I told her hey this doesn't look right and she said no no that's how it's supposed to look. Again, I know what shape and quality I wanted and paid for, and this was completely different. Not stiletto, not coffin, just a mess and not even a matching mess on all the fingers. I literally went down Wilson Rd and stopped in the first nail salon I saw, Bliss Nail Bar immediately after to have it completely redone, because I was so unhappy and Nail Perfection didn't seem to care. The owner of Bliss agreed that it was shoddy work and helped me fix it, which is why I'll be going there from now on, instead of this amateur show. Also, I just stopped in again to have a conversation with the manager of Nail Perfection about what happened and to show her the difference between the 2 manicures and she was completely dismissive about everything. I didn't even want my money back, I just wanted an apology. I've gotten my nails done for 10 years and I've NEVER experienced such terrible customer service. Would honestly rate it less than 1 star if I had the option. Read Less