Lindsay R has been my hair stylist for approximately 12 years. I would NOT think of going anywhere else. Lindsay takes her time and listens, really listens to what I request in a new style or color. I ALWAYS feel pampered after a visit at Don Franco's. Love my Lindsay and I love Don Franco's! Read Less

I had a great experience @ this salon,they took me right in,wash ,cut,style. I showed Miss Welch some pictures I had & she took 6" taken off my hair, I loved the hair cut so does my husband. I will definitely be going back, the staff was very sweet.The reason I went here is I have a special event this Saturday night, I wanted to look real nice ,& they definitely did that.Their prices are very good for what I had done. Read Less

I have seen my stylist several times and the last experience has me in tears. I asked her to fix the blonde highlights that turned yellow and I was excited to get a angled Bob and cutting a out 5 inches off. I came home with massive choppy hair, no bob and still have yellow hair with fried ends.Considering my bill was $130 with a $20 tip I would have been satisfied. I now have to have my hair cut even shorter just to fix the mess. Read Less

I thought that the salon was very fancy and classy. My first time here; I called and asked how much for a simple cut and color. The receptionist told me $65-$100 depending on the thick mess. My hair is extremely thin and it was $100... I got there and was told the stylist Gina was running 10 minutes behind. She didn't call me back until a half hour after my appointment. She asked me what I wanted and just walked away and didn't come back for about 10 minutes. Asked me more questions and then mixed colors. She kept texting while applying color to my hair. & then she didn't even tell me she was putting a hair treatment on my hair & I sat in the shampoo bowls for a half hour and then she told me why I sat there. She asked if I could stay for another 1.5 hours after I had already been there for 2 hours. She kept ripping the brush through my hair, hit my with the blow dryer multiple times, and burnt my ears twice with the straightener. NEVER AGAIN WILL I GO BACK. Read Less

I went for a cut and color today with Danielle not only did I not get the color I desired but toward the end of my cut she was saying how she was very behind and she had a client with a quick service (eyebrows) so I went and waited in the lobby to have my hair finished then she ignored me went onto another client as though I was not sitting there. Then when she came back to me there is no apology and she still had me pay for a full Service and a 20% tip.I do not recommend this salon my hair looks nothing like I asked forRead Less

This salon is extra fancy and nice, and I'm a fancy boy so I like fancy things. Martha Angelina cuts my hair. She's very meticulous; really pays attention to detail. Men's cut is $25. (Not sure if that's the standard price or if it varies by different stylists).   If you're fancy like me then I would suggest don franco (and martha Angelina). Read Less

My hairdresser, Courtney, thought it would be appropriate to tell me her feelings about Muslims and their belief systems throughout my haircut. I found this extremely inappropriate and a very bad representation of the company to have a staff member openly expressing her racist views in the middle of the salon. Read Less

An experience I could definitely have lived without. I had my hair cut by some god awful woman who kept clanging the damn dryer in my face and head. Come on, I'm a guy so the whole salon experience is not a big deal to me, but this takes the cake. I could have done just as well cutting my own hair at home in the bathroom mirror. It looked worse the next day, I guarantee.The end result was choppy and uneven and not what I asked for. I said I didn't like it, that it didn't look quite right, but was for some reason ignored. I told her that she was bothering me by whacking me in the head with the dryer, but she didn't respond to this and she did not bother to stop doing it. Enough was enough. I guess she was behind schedule, but this is uncalled for. This was by no means a pleasant experience. To me, the salon just felt like a dated, over bloated Super Cuts or something. The water was too hot, it seared my neck when she was washing and rinsing my hair. I noticeably winced and yelped in pain and was ignored again. I will not return. I had my sister, who started cosmetology school but dropped out to go to CMU instead, re-cut my hair and even it out. She basically just buzzed it all off. The price of the service was not out of my comfort zone high and I got a quote beforehand, but considering the quality, it was too much. Maybe I'll just let my sister cut my hair from now on, she didn't do a bad job fixing this butchered mess. And a lot of the women walked out with the same overblown out, hair sprayed hairdo, which was unappealing. It looks like middle aged soccer mom hair. Then there were the girls with that two tone hair color that is darker at the bottom that was a fad ten years ago. I would scream if my fiancee got her hair done like that, I would drag her to another hair salon. Read Less

I overpaid for a choppy looking haircut and I had to have it cut all over again, making my hair really short and overly layered just to make it appear all evened out. Gross. I should have known something was wrong immediately because there was a lot more hair landing in my lap than should have been and my hair stylist was reticent about allowing me to see the finished product in the mirror. I was never facing the mirror at all and by the end, my hair stylist barely whipped me around the mirror to see the final product. So weird. Plus, there was an over reliance of styling goo in my hair, which I hate. I said I hated hair spray and I left with hair that needed to be washed twice to get it out.  I was also over burned by the scalding water in the sink. It was all in my face and ruined my make-up. I had mascara running down my cheeks. I looked like a drowned rat or a raccoon. Another male hairdresser just laughed.  My head was tossed about roughly like I was a rag doll. I'm not a rag doll. The abuse threw my neck out of whack, too. The chiropractor appointment alone was $100. I appreciate having to pay a chiropractor to realign my neck as an added bit of insult to injury! Beverly Hills prices for Bo Rics service. The girls at the reception desk are way too gossipy and have a poor attitude too. Better off with Grondins. Read Less

I don't hate or love this place. When I walked in on a Friday afternoon, the salon was clearly busy. This was my first time there and I wasn't sure who I was supposed to check in with. None of the receptionists made eye contact with me and asked me if they could help. Finally I walked up myself and asked where I was to go. My stylist just happened to be standing by and heard my name, so she escorted me to her station. The actual haircut experience was nothing special in my opinion. I cut off a substantial amount of hair because I wanted to donate it. After cutting off the initial ponytails, I was taken to the hair washing chairs. They were quite uncomfortable and I had to extend my neck pretty far back while my stylist washed my hair. I don't feel like she did a very thorough job and used a lot of force to scrub. I also asked for a lot of layers to add some volume to my limp hair. She said she would do just that, but at the end of the cut I barely saw any layers and my hair still looks flat. I also wasn't aware that the salon simply houses individual hair stylists. This would have been nice to know seeing as I had researched the price on the Don Franco website prior to booking my appointment and was charged much more because each hair stylist charges their own amount. Luckily, my stylist was understanding and cut me break. Overall, I've experienced better ambiance and skill set at other salons. Read Less

I have mixed emotions about Don Franco. The place is upscale (according to genesee county standards) and it is clean and well maintained. Everyone is friendly and acts pretty professionally. My personal experience however could have and should have been a lot better... Especially for the amount that I paid. I had natural black Asian hair and some parts dyed with box dye and purple and blue manic panic. It looked like dark brown hair with some lighter balayage highlights and everything had sort of a greenish tint from the blue fading. I wanted to go for a very light brown to dark blonde. The plan was to bleach the blue dye right out and lighten my entire head, but it didn't work. My whole head was orangey blonde and was grass green from the middle of the hair to the ends. My stylist thought that the olaplex in the bleach pushed the green into my hair cuticle. (She should have known this before trying it) Three more methods were used, by the suggestion of numerous other stylists, to strip out the green but nothing worked. So my hair unnecessarily went through ridiculous amounts of bleaching and processing because of one mistake after another. Then my stylist suggested that we just try to go for a darker brown than planned which I reluctantly agreed to but that ended up failing as well. The result was brown roots, blonde midshaft, and green ends. We started my hair around 5:30 pm and finished that night at 10 pm and I had to go back in at 9 the next morning and finally finished at 2:30. The final plan was supposed to be to neutralize the green with red to make a dark brown and then bleach the whole thing again to lighten everything. This worked best but there was still green in my hair. So my stylist wanted to go for a dark silver or a very ashy brown if the orange didn't tone out enough. The end result was basically the same hair that I came in with except extremely damaged and with ugly blunt-cut ends. The color is literally almost what I walked in with. Dark with a greenish tint... And I wanted dark blonde! I can't blame my stylist for the ridiculous green hair because all hair reacts differently, but the way she brushed my wet and damaged hair only increased the damage by ripping and breaking my hair. And charging me extra for products that would not have been used had she used the proper method for my hair was another downer. She did spend 10 hours with me, but she was paid during that 10 hours while I feel like I just suffered... The shampoo bowls are much less comfortable than others I've used. Which isn't bad when you're sitting in there for 10 minutes but is brutal when you're in it for hours and your scalp is burning and your stylist is busy with other clients... I think I like Don Franco but I might try another stylist next time. Read Less

Terrible customer service and everyone appears to walk out of this place with the same hairstyle, plastered down with hairspray and ultra flattened out, not very flattering or current. The owners refused to listen to any complaints and are exceedingly dismissive of anyone who disagrees with them, to the point of belittling and arguing non-stop. Learn how to treat your customers, people. Overpriced for the type of services that you are receiving, although they are not the "premier salon" they want the world to believe they are. Read Less

I have lived in Michigan for the past 7 years. I lived in California for about 20 years prior to coming back to Michigan. (raised here) I have had a very difficult time trying to find someone to cut my hair the way I think it should be cut. I think my search is over. I was given an appointment Kerry Crump. I told her what I wanted and showed a few photos of what I was looking for. She listened and was receptive to what I said. She nailed it! Then she broke out the straight razor and shaved around my neck and ears. I haven't had that kind of service since leaving Cali. I thought there was a weird Michigan law against it. I used mainly Barbers in the past. After moving back its been rough. In my experience, the Barbers I've hired in Michigan do flat tops, crew cuts, regular fades and trims. If you ask for anything edgy you get the blank stare. I was told once upon entering, we don't do long hair! Well I was actually there to have it cut short. I've tried many stylist and they haven't been skilled or consistent with clippers. So if your a man in your 40s that's picky about the way your hair is cut and don't want to look like your in your 60s yet, try Don Franco's and ask for Kerry. Read Less

I had the pleasure of seeing Martha Angelina yesterday at Don Franco Salon. I had called that day and asked when the soonest available appointment was for a full color and cut. I have very long thick hair, and usually pay $100-$150 for the job done - I was pleasantly surprised for GREAT quality and a price of $120. She explained touch ups in the future will be $90. I came in with all sorts of highlights/lowlights and was a bit worried that the balance would be there the first treatment trying to go back all dark. I explained I wanted a dark chocolate brown - not black or red and it turned out just how I hoped. She was very friendly, professional and I'm so happy I found a stylist this side of town! I would hands down recommend great experience. The cut is awesome as well!! Read Less

This place is definitely not the Don Franco of years past.The newest owners have let this place go downhill fast- and the place continues to slide. They are no doubt attempting to rest on the laurels of their old image. This salon in no way is reminiscent of the DF salon that earned its once-sterling reputation under different ownership.Save yourself the trouble and go somewhere else- anywhere else. Any complaints that you have will probably be disregarded. I would know that. Mine were. I was a loyal customer for years and threw business their way (particularly my stylist's way) for a long time and once she started developing a poor attitude and lazy ways, I had finally had enough. She constantly burned me with the hairdryer (I complained repeatedly, but she never listened), over-cut the crown area of my hair to the point of no return and turned up late for scheduled hair appointments, which clearly caused her to rush in an effort to make up the time. Sorry, I didn't appreciate my stylist trying to "make up time" on my hair!  I had the same stylist for 11 years and followed her from salon to salon to salon to yet another salon, which is how I wound up going to Don Franco to begin with. In retrospect, that was probably a mistake, but I really liked her in the beginning and she did a great job on my hair until the last year and a half or so.I went to Don Franco for about six years and while I never really liked the salon, itself, I was still loyal to my hairstylist (Rita) because when I first started going to her at a different location years earlier, she was great. Sadly, her work and attitude declined after she was with Don Franco. When I complained the last time about the botched color and over-cutting and uneven trimming of my hair, I got nothing but flack.I was told by Cari (the co-owner) that because my hairstylist was an independent contractor that she wasn't going to do anything about it (although initially she told me that the situation would be rectified to my complete satisfaction) and I told her flat-out that I was done and hadn't been very happy with some other things over the course of the previous year or so (I went into specifics) and she said that it wasn't the salon's issue. My hairstylist, herself, was very rude and cursed. Sadly, it cost quite a bit of money ($300) to have it fixed at another salon, where I've continued to get my hair cut/highlighted to this day. And by the way, my husband was a loyal client as well, but the last several times he got his hair cut, it was uneven and he told her this, but she brushed him off. Read Less

Wow. Finally found a chic, high end style salon that meets my spoiled-by-LA-standards!!!! Everyone here is talented and the place is fabulous. Could use some work on the receptionist employees, but I guess you can't have talent in every seat of a business, right? Forget who cut my hair but one of the things I look for most in a stylist is their self-motivation, personal knowledge and skill as well as directiveness. When they talk like they know what they're doing and really LISTEN to what you want (asking you as many questions about you, your lifestyle, your personal preferences, style, etc) and yet seem to have a sense of direction on where to take your cut - that's when you got a winner. A stylist shouldn't be questioning every move they make in the process or acting like a deer in headlights when you sit in their chair. These people know what they're doing.I'll update as I go there a bit more. Their prices are in the $40-80 range for a cut which is pretty high in this area, but this place is legit. Read Less

After growing up at Antonino's on Townsend, finding an acceptable salon in Genesee County was an ominous task. Vanessa came highly recommended and with good reason: she's outstanding. So much so that she only has to work one day a month and she's booked til 2020. So I saw some different stylists--and every single one is beyond reproach. I consistently depend on Lindsey now--content to know that any time I see her for my usual (cut, highlights, lowlights and toner with blow-dry) that her work will be perfect ( a word I rarely use ). BTW, crosstalk between stylists has waned. Lindsey has always been on time, focused on her work, and with comprehensive attention to client needs. Can't wait to see her this afternoon!! XO Read Less

I loved the comfortable feature the salon offered and that the stylist was so friendly. I was nervous after reading the reviews about other salons in the area. They worked with my hair, which is hard to do! Glad to find somewhere that is golden for me!!! Read Less

I have to say that I am quite surprised at the two poor rewiews here! I have been a Don Franco client for four years now and have always had excellent service and the staff has always been friendly and professional! The atmosphere is relaxed and this is what I want when I go to a salon, it keeps me comfortable....NOT UNCOMFORTABLE AROUND A BUNCH OF UNINTERESTING SNOBS!!!! While I will not name my stylist, she is by far the best in Michigan that I have been to; comparable to one in NYC and in Vegas that I have been to. I will agree that I have had to wait up to 15 mins for my appointment but things happen; who hasn't set in a doctor's or dentist's office for an hour for a SCHEDULED APPOINTMENT? Bottom line I have sent sooo many friends to this salon and every one of them are sooo happy and surprised this type of salon exsists in our area! FYI: Many of my friends thought their pricing would be HIGH but they were surprised to find out it was the same as what they were paying at lesser salons!! Read Less

I WENT TO DON FRANCO FOR THE FIRST TIME AFTER GOING TO HAIR STYLIST ONE AFTER ANOTHER FOR A GOOD CUT AND COLOR PAYING UP TO $120 AND NEVER BEING SATISFIED UNTILL I WAS REFERED TO KIM PLOOF AT DON FRANCO SHE IS ABSOLUTLY WONDERFUL I SAT DOWN TOLD HER ""DO WHAT EVER ""( CAN'T BE WORST THAN WHAT I'VE HAD IN THE PAST) SHE SAID RED AN 4 INCHES OFF I SAID OK I LOOK GREAT THE COLOR IS AWESOME AND WILL DEFINENTLY BE BACK THE PRICES WERE RESONABLE UNDER $100 .ON THE DOWN SIDE THE SALON WAS LOUD MAYBE THAT WAS BECAUSE IT WAS VERY BUSY. I F YOU GO TO DON FRANCO SEE KIM PLOOF YOU WON'T BE SORRY Read Less

I go to this salon occassionally when I am in desperate need of a fix and can't get in anywhere else. I always tell myself it will be the last time. They never keep accurate appointments - waiting at least 1/2 hour is normal. There is too much fooling around by the workers! They are too busy talking amongst themselves rather than doing hair. The salon is nice - but they are definately lacking customer service skills. They need to focus on the customers - not what they did last night after hours! Read Less

I personally think he's very sad that this salon has to be so pretty and high priced that they hire unprofessional people... not to say everyone that works there is but you should not wait for than 5 mins for an appt not 1/2 hour like the other girl or an HOUR like me... they need to do something about that or they will lose people... it's not social time for the workers it's a beauty salon to make WHO they are working on beautiful and the time about them. Read Less

I recently received a Hair Cut, Color, Highlight and lowlight from Cari Cobb at Don Franco Hair Company. I have to be honest, I was terrified to try a new stylist and terrified to try a new salon. I have been going to the same stylist for years and unfortunately he is no longer in the business. Nevertheless, I set up an appointment with Cari and I was so incredibly impressed. The salon has an excellent ambiance and they were so catering to my needs. I was greeted by Cari's assistan,t who is an absolute Gem, and was so kind and courteous. He took me back to Cari where I was introduced to her and we had a brief consultation about my hair type, my hair concerns and my future haircut and color goals. She was VERY honest with her recommendation and I appreciated that the most! She carefully explained what the outcome was going to look like and asked if it was going to satisfy my concerns. The end result was SPECTACULAR! I am so very happy and Cari has a client for life. Aside from that, the staff is very kind and they were all so easy to talk to and relate to. Great Job! Read Less